Reliable Appliance Service Inc

Review: I called for a freezer repair Aug 28 and [redacted] from Reliable Appliance came to my home in Del Mar . I said I really wanted to save my food and he said the only way would to be to buy a $289 + $34 tax part from him immediately then I could de ice the coils with my heat gun and have the freezer going as soon as I could get it completely dry. Likely a one hour minimum. I had him install the part, did as he instructed, and lost all my food as the freezer did not cool until 5 am the next day. I phoned both Friday and again Sat being concerned and upset, and each time he told me it was a genuine Frigidaire part but that "he could not remember the part number." I emailed back and forth several times with [redacted], their manager, and he REFUSED to provide me with anything but their "Internal" part number which even he admitted was useless to me. I phoned Frigidaire and compared both his part number and the "Inverter-starter [redacted] kit" shown on their invoice and Frigidaire absolutely could not find the part, and more over a genuine Frigidiare starter cost $46. Frigidaire said their authorized factory representative would have fixed my freezer for $204 no matter what was wrong and that the high pressure people were likely crooks. My compliant is that I was mis led into thinking I had to buy a non genuine part, which they consistently refuse to identify, from them and yet lost all my food. If I were going to lose my food, they should have charged me for a service call and told me to call Frigidaire and find a reputable service company. I am angry with their refusal to provide me verifiable information for the part they installed and for potential price gouging as Fridigaire said reputable people would have left me the original part, the box showing exactly the replacement part, and a not encouraged me to buy something immediately if my food would be lost no matter what.Desired Settlement: I feel I was mis led (I can save my food if I buy this part right now), lied to (this is a genuine Frigidaire part), and given the "run around" (we will not let you verify the Frigidaire part you paid over $300 for [redacted] to install) by both [redacted] and many times by [redacted].

Business

Response:

Customer is under a warranty and if they have any p[redacted]lems with a repaired appliance, they are free to call us back for a warranty repair. Customer was advised of that already however has not called us back for any recall appointments.

Review: Called Reliable to examine and estimate Heating problem not working. [redacted] said the "Coil" was missing and needed a new unit. He said whole "combo" unit needed to be replaced. Charged 6k for work. When I inspected the old unit left in my unit parking space, the "coil' was intact and present. There was nothing wrong with the condenser which Reliable also replaced. They lied to me about the missing "coil" and replaced working air conditioning unit. Mark up for parts was about 1000%. Never gave me a contract and receipt was wrong. Total amounted to $5000 minus $500 down payment. So should have been $4500. They charged credit card $6000 which included cost of crane which was never used. Did not refund $50 service charge as promised.Desired Settlement: I don't believe Reliable would will do anything to make this right so I am seeking Civil Court remedies.

Business

Response:

We came out to a property owed by the customer, tenant opened the door and we proceeded to diagnose their system. It was an old system r-22 refrigerant and used a electricity for heating. You can no longer use electricity as primary source of heat and we needed to change the system to a heat pump. We provided a system replacement estimate for total of $6,000, upon it's acceptance we took $500 deposit Ck# [redacted] and set up a replacement date and time (The service call was never charged). On the date of the installation, crane company was running late and we were forced to lift it by hand in order to make all our appointments, we send another technician to the property and paid crane cost to our installers who did raise the unit to the roof. When the job was completed customer refused to pay to the installers and asked for [redacted] the original technician to call him, [redacted] did as customer asked and we tried to run the card for the balance of $5,500, however the credit card was not going through. We advised customer to call his Credit Card to clear the funds, they did and we charged the balance. If for any reason customer has any problems with equipment installed they can contact us, as they are under a warranty. See picture attached of what technician left behind when he accepted a deposit for the job.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Still charged me for a crane that never came. The entire condominium complex is electric and not gas. They never told me that they couldn't put electric heater back in instead had to put in a heat pump. They lied to me and said the "coil" was missing from my heater and the one removed still had the coil in it. Besides, the unit they put back in is not a heat pump but an electric heater like the original one that was removed. They did charge $50 for a service call and I paid [redacted] cash. It was never deducted from my bill and I never received a refund. These people take advantage of the elderly and people who trust and believe in them. All they want is as much money as they can take from you. Not a reputable company.

Regards,

Business

Response:

Job was completed per our agreement, if we charged a service call of $50 customer needs to call our company, explain the situation, accounting will check and will refund if it happened.

Review: ON 12/28/15 WE HAD A TECH COME TO OUR HOUSE TO FIX OUR CENTRAL HEATER.WE EXPLAINED WHAT IT WAS DOING AND THE TECH IN ALL OF 2 MINUTES SAID IT NEEDED A NEW BLOW MOTOR & GAVE US A PRICE.I TOLD HIM WE NEED IT DONE TODAY & HE SAID HE HAD THE PART BUT HE'S TO BUSY & HE WOULD COME WED. WE WAITED WED & HE NEVER SHOWED. I CALLED THURSDAY TO FIND OUT STATUS WHEN HE WOULD BE COMING TO FIX & WAS TOLD THEY WOULD GET HIM THE MESSAGE & LET HIM KNOW IT'S URGENT.FRIDAY STILL NO HADN;T RECEIVED CALL SO I CALLED AGAIN & AGAIN I WAS TOLD THEY WOULD GIVE HIM MESSAGE TO CALL AND AGAIN HE DIDN'T CALL.I TRIED GETTING THIS GUY OUT HERE TO FIX THIS HEATER FOR A MONTH! WITH NUMEROUS CALLS AT WHICH POINT THE LAST CALL IN JAN 28 I SPOKE TO THERE OFFICE AND TOLD THEM I'M NOT GOING TO PAY THAT SERVICE CHARGE OF $49.95 BECAUSE IT WAS TO BE WAIVED IF WE WANTED HIM TO FIX HEATER WHICH WE DID BUT THE GUY COMPLETELY IGNORED US AND REFUSED TO COME AND FIX IT OR EVEN RETURN OUR CALLS. MY RECEIPT SHOWS IT WAS A DEPOSIT AND I WANT MY DEPOSIT RETURNED SINCE THIS COMPANY HAD NO INTENTIONS OF FIXING MY HEATER BUT INSTEAD COME TO MY HOUSE TAKE MY CREDIT CARD INFOR. AND NOT FULFILL THEIR PART OF THE CONTRACT BY FIXING MY HEATER!! THIS RELIABLE APPLIANCE REPAIR ISN'T VERY RELIABLE BUT INSTEAD SHOULD BE CALLED REGRETFUL SERVICE! I WILL NEVER USE THIS COMPANY AGAIN NOR WILL I RECOMMEND IT TO ANYONE AND FURTHERMORE I'M GOING TO GO ON ANY OPINION SERVICE I FIND AND TELL THEM OF THIS HORRIBLE CUSTOMER SERVICE OR LACK OF!!Desired Settlement: I WANT THE $49.95 THAT WAS CHARGED TO MY CREDIT CARD REFUNDED IMMEDIATELY AND AN APOLOGY!

Business

Response:

Our company has reached out to the client and resolved this matter by issuing a refund for the service call.

Review: I called this company for repair of my Microwave. They told me that they will charge 50.00 if I don't go ahead with repair. A technician showed up on 5/17/13 and provided me an estimate for the repair. I accepted the estimates and authorized the repair. Ideally he should not have asked for any deposit since I was going ahead with repair, but he asked for 50.00 Deposit and told me that he would not deposit the check unless the repair complete and this will be adjusted against the total repair cost. They did not show up on the scheduled appointment day, After re-scheduling it three times they finally showed up and were not able to repair the micro wave. They told me that they will call me with fresh repair estimate and will come back to fix. I never got a call and couple of days ago the 50.00 deposit check got cashed which should not have been as repair is still not done.

Business

Response:

We apologize for lack of communication on our technician's behalf. Disciplinary action will be taken against the technician in order to eliminate any probability of this situation occurring in the future. You can expect to receive a $50.00 refund within seven to ten business days. We truly hope our quick response and willingness to rectify the situation will ultimately reinstate your faith in our company.

Review: On June 29, 2013, I called Reliable Appliance for a quote on air conditioning repair. They said they would not provide a quote over the phone, a technician must come out and diagnose the problem. They stipulate there will be a mandatory service call charge of $49.99, but if a repair is needed it will be applied to the bill. The consumer is now forced to pay this company regardless. The company gave me an appointment time slot of June 30, 2013, between the hours of 11 a.m - 2 p.m. I waited the 3 hours as instructed and no one showed to my residence. I called dispatch and they would not tell me the name of the technician assigned to my house or why another technician had not been sent to meet their appointment time. They then said they would page the tech while placing me on hold. I was then told I would be called by a tech. Again no details of a name or when. I also asked if this was a legitimate business and what could they offer me to prove this since I had no details on the service call, the technician and no one fulfilled the agreed obligation time. I was still given no information on the company. A technician named [redacted] called me and said he would be over an hour late and had been running late all day. I asked why he waited until after the 3 hour time period to call me. He offered no information and asked if I wanted him to come to my home late. I allowed him to still come to my residence. He arrive at 3:10 p.m. He came in, looked at the thermostat on the wall, went into the garage and looked at the filter and coil in the furnace and then went out back to look at the air conditioner condenser. I explained the unit ran, but did not produce cold air. He performed no additional functions and verbally told me I was more than half low on Freon. Because he was late he said he would take 15% off the entire bill. He then said the job would cost me $385 and with the 15% discount my cost would be $325. He did not put this in writing or explain what the charges were for. My only options at this point were to pay $50 to a late tech or pay the $325. I allowed the tech to put Freon in the air conditioner, expecting I would also be told why the unit was low. I asked about the condition of the furnace and the condenser. He simply said the furnace is old and the coil will go bad before the air conditioner does. He put 4.5 lbs of Freon in the air conditioner and left my home after only 15 minutes on site. He did not leak test the system or fully diagnose the problem. He was irritated that I was angry that I had not been treated respectfully as a paying customer and let him know that waiting well past an appointed time in unacceptable for a professional organization. The only written document provided was done after the work was performed. When he finally put in writing what the charges were for, the invoice stated 4.5 lbs of Freon at $85 per lb. I later called the company back to find out what the charges were for and how they arrived at $85 per lb. I was told it was none of my business. I explained I felt the problem was worse. I explained the system holds 6 lbs of Freon and it needed 4.5 lbs therefore I did not get a proper diagnosis and was over charged for just Freon. They refused to credit any part of the bill, or put in writing what the breakdown of fees was for. They then said they would come back out for an additional service call fee. In addition, on my last call to the company, I was told the technician [redacted] who came to my residence was the area supervisor. I asked how an area supervisor could show up late, and not do a full diagnostic. I was told the conversation was over and not to call back.

This company's practice is to simply put Freon in a unit and charge money they refuse to quote in writing and then leave. I was overcharged, treated rudely and did not get a full diagnosis of the problem. When I asked for a reduction in the bill and written verification of the fees I was denied both.Desired Settlement: I am asking for a reduction of $120 in the current bill and a written verification of how the fees are assessed.

Business

Response:

Our company strives to provide the highest level of customer satisfaction and we truly appreciate your feed back. I apologize on behalf of [redacted] for his late arrival to your residence. [redacted] will be referred to a time management and communication seminar. However, as I have explained during our phone conversation, we are unable to credit your account because $85 is what we charge per pound of freon. An estimate was provided prior to us charging the system, which you have accepted and agreed to. Unfortunately, you are ineligible for a refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

As I explained, I was taken advantage of. I called on July 5, 2013, and requested an exact breakdown of how the charges are assessed. I also, asked why the leak in the system was not diagnosed and treated. I was given poor service by a Supervisor who was angry and did not want to deal with me. I was also treated with contempt when I asked for an exact breakdown.

Review: The repairman arrived late, no identification. I asked him to provide me an estimate of the cost prior to doing any work as this dryer is very old. He did not, he replaced what he said was a thermal something. After he did that he told me the cost was $225. First of all the dryer isn't worth that much. There online advertisement stated $25 discount for first time customers. I asked for the discount and he said it was included; however there is no note of it on the receipt. Additionally, he tells me he can't finish the repairs because there is no gas line. How do you even know what's wrong w it if there is no gas line??? The repairman then proceeded to tell me he didn't have one so he couldn't fix it. He also told me it would be an extra charge for it if he came back.

These people are dishonest and a rip off. I'm soo disguised. Please help me retrieve my $225 and alert others to there shady practices.Desired Settlement: Refund of charges. I'm willing to pay for the call, but $225 for a dryer that can't be fixed is not fair

Business

Response:

This refund was authorized and will be issued to the customer no later then Wednesday of this week by our accountant.

Review: My 16 month old ** refrigerator had some problems. The water dispenser and ice maker were not working. Additionally, the freezer drawer was nearly frozen shut with ice build up. I called and Reliable sent a technician. He informed me that the computer board, evaporator fan and water valve all needed to be replaced and would call me that night with an estimate for repair. He never called and after 5 days and repeated phone calls asking to speak with the technician or a supervisor, I was finally told that since my refrigerator was not under the 1 year purchase warranty, the repairs would cost $1,180. I called ** and was told that those parts are indeed covered under a 7 year manufacturer's warranty and ** completed the repairs. I was charged $49.95 for the initial service call by Reliable and although they didn't scam me into paying the additional $1,180, I find their business practices abhorrent. A quick review of YELP indicates that this is their typical mode of operation.Desired Settlement: I want my $49.95 refunded.

I'm worried that these companies exist to rip off consumers and they should be stopped. I shudder to think they are doing this to elderly people or those otherwise unaware. Thank you.

Business

Response:

Since we do not work with manufacturer's warranty, we are not responsible for determining warranty guidelines. Our technician arrived, diagnosed the problem, and provided you with an estimate. You have agreed to these terms, conditions, and fees when the appointment was scheduled. Therefore, promised services have been rendered for the payment of $49.95.

Consumer

Response:

I have read the message from Reliable and take issue. I specifically asked if they were an authorized ** repair company and they said "yes, absolutely". That indicates to me that if a manufacturer's warranty were available, they could provide the necessary repairs under that warranty. That is misrepresentation and false advertising.

C: ###-###-####

Business

Response:

Being an authorized ** representative does not imply dealings with manufacturer's warranty. We are authorized to work on ** brands by the state of California.

Replaced fan motor for air conditioning $650 debit card only cannot dispute charges!

Motor is not new the housing looks used - asked if brand new! Said yes. - no written warranty - ripped off 86 year old veteran!

Review: We have a problem with a Viking range. It has a short and the spark igniters click after the oven has been for a few minutes. If you are baking and cooking the stove top has a constant click, click, click noise. We called these people out to fix it and he said it was the igniters in the oven and stove and gave us an estimate of $722.00. I should of gotten a 2nd opinion. You can buy the parts on Amazon for $100.00 so we paid them $622.00 for about an hour and half of work. They say the have a 90 day warranty. The work occurred on 10/6/14. We did not use the stove for a month and then when we used the stove the problem started so the problem was never fixed. This guy named Sharp came to our house on 12/1/14 to fix it, cut out wiring to the stove top and then after he cut the wiring he said it was a new problem unrelated to the first and would have to charge again. With the wiring all cut up I had to have him do the work and told him to proceed as long as he detailed every thing he did out in writing. He rewired two burners to the spark igniters and it worked for a few minutes. Just as I was about the stove top started clicking again and the problem was not fixed. My wife said he needed to fix it she did not feel the problems were unrelated and this guy Sharp got very angry and packed his stuff up and said he was done with us and to never call them and they would never come back to our house. We called their office and they said they would not come back to our house. We have paid them $722.00 and the problem is not fixed and the wiring to the stove is all cut up. They refuse to fix the problem so they need to refund us our money or have a competent person fix it. However this person Sharp was so rude and angry my wife is afraid to have them in our home. We talked to Viking and they said the problem should of been diagnosed with special electronic testing equipment instead if just replacing parts and hoping for it to work but they are probably too cheap to invest in good equipment.Desired Settlement: They billed us $722.00 for repairs that did not work and they cut up wiring to the stove top and now refuse to honor their agreement / warranty. However this repair person Sharp became so enraged with my wife and the owner of the company was so rude to her refusing to come back to our home to properly fix the range we feel they should refund us our money. I am disabled and on a fixed income and cannot afford to have to pay for another repair and they refuse to repair it and they charged a lot.

Business

Response:

As you were advised during our telephone conversation, the rewiring our technician performed was unrelated to the initial repair, and labor charges should have been calculated and presented to you. The appliance was operational for over two months before you contacted us for a recall appointment. Furthermore, we did the work in good faith and effort to leave you completely satisfied. I have personally advised you of the reason why the igniters are making a clicking noise. Please refer to your invoice for terms and conditions of our contract for further assistance.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I really do not understand their response. They say that please look at the back side of the agreement, I have enclosed that, it only says that the work is guaranteed for 90 days and to respond to their home office which we did. To reiterate: my wife called them out to look at our Viking Range without my knowledge; if I had known, I would of looked up them on Revdex.com or Yelp. The Range was making clicking noises to the Stove Top when the Oven was on. The person named Sharp look at it and did not diagnose it, he just replaced the parts as listed on the invoice which has no diagnosis. We did not use the Oven for a month, but after a month we used the Oven and the stove top at the same time and the stove top started clicking. My wife called them up and said it clicks some of the time and some of the time it does not but as we are preparing for Thanksgiving, we need them to come out after Thanksgiving and scheduled a time to fix the Range under warranty on 12/1/14 with-in the 90 day warranty.The technician named Sharp came out and cut the wiring to the stove top and then said the problem was unrelated. Now having the stove top wiring cut and destroyed, I had to say to go ahead to fix it and charge separately. He cut some wiring to the stove top, turned it on and it started to click again and it was not fixed. I told the technician to fix it and he got angry and very threatening and said he was leaving and to never call them again and they would never come to our house again and to never call them again. We called the home office to send another technician to come out and they said this person Sharp was their best technician and if he can't fix it then they can't fix it and they were done with us and they hung up on us and now do no return our calls. The range does not work and we paid them $722.00 and it is suppose to be under warranty and all we want is for it to be fixed.We could of bought a new range for not much more. I have enclosed the back of the agreement and I do not see where the back of the agreement exonerates them for honoring their 90 day warranty. I did a inspectipedia research on the Rang and it says that the problems with the stove top igniters clicking is related to a short in the wiring and the so-called technician never did a diagnosis of the wiring with a multi-meter and diagnosed the short which he should of done. He just replace some parts which you can buy on Amazon for $100.00 and hoped for the best and when that failed he walked off the job and told us to get lost. All we want is our Range fixed and for $722.00 that is not asking for too much but we do not even have that.I really only want that stove top fixed but their technician who is suppose to be their best cannot fix it, plus he is quite threatening and my wife is afraid to have him back in our house. If this so-called repair company would reimburse us 50 cents on the dollar I would let this go and get some one else to fix it but I do not intent to let this go. I will go to the contractors board, their bond company and on to court if I have to, to get this fixed. Please refer to their listings. every city, lists 324 Cogan as their address, They cannot have the same address is 6 different cities. Do a Google search on 324 Cogan Way in El Cajon, it is a loading dock, something is wrong here. The offer a 90 warranty and now coherent reason as to why they will not honor their warranty and I do not intend to let this go unsettled.

Regards,

Business

Response:

The appointment scheduled for 12/1/14 was under our warranty agreement, hence no service call fee being charged. Upon arrival to the residence, a problem unrelated to the initial repairs was discovered. Our technician went above and beyond by performing repairs to the wiring free of charge.

Review: 1. My top dishwasher was filling with water and the bottom one was leaking. On May 3, 2014 the service tech worked on my Fisher& Paykel Dishwasher. He removed the plastic support links from the top and bottom dishwashers and stated that I might need a new motor and new pump.

2. I called the company three times because the problem had reoccurred in a week. The technician reiterated his opinion, stating that a new motor would cost $278 but he had to obtain information on the cost of a new pump and then he would get back to me.

3. As the technician did not get back to me, on May 11th I left a message with the company’s operator asking that the Manger, [redacted], call me. He did not.

4. On May 19th, I e-mailed a complaint to the Manager, [redacted]. I followed up on May 20th. [redacted] claimed that he had not received my request for a call nor the e-mail. He further stated that it would take him 3 days to respond. I stated that the problem had been going on since May 3rd and three days to respond was not acceptable. I resent the email on May 20th. I have not heard back from Mr. York.

5... On May 22nd, a certified technician from Fisher & Paykel fixed my dishwasher. The technician stated that the removal of the link supporters posed additional problems and that, instead of removal, upgraded METAL link supporters should have been installed. He further stated that I did not need a new motor or pump. The dishwasher is working perfectly

6.. The Reliable Technician charged me $125.00 when their yellow page ad says "FREE SERVICE CALL".Desired Settlement: Since the work was not correctly performed, and since the ad claims that service calls are free, and since the company has not satisfactorily responded to my concerns, I WANT THE FULL $125.00 RETURNED.

I will be happy to mail you a copy of the ad and invoice if you desire it.

Business

Response:

Thank you for your feedback. As I have requested in my email dated 5/20/14, I need your invoice for further review since you were under the assumption that only a service call has been paid. You can attach your invoice to our previous email correspondence. Have a great day.

Review: Their technician came to our house to fix stove on 12 July and was to return on 15 to fix the right front burner. However, [redacted] (the tech) did not show up or call us. We called the company three times, no reponse. They do have our visa card no. to charge for the consult but were to return that deposit upon repair. We do not want to pay them any thing since they have not followed up on the service.

Today, finally, [redacted] called and I refused any further service from him or his co.Desired Settlement: Put them on the list for bad service and no response to a "no show." NO charge should be made to our credit card either which is under my husband's name of [redacted]. FyI our phone no is ###-###-####. We live in Oxnard where this Co, Reliable Services, does supposedly provide service. They are NOT reliable and surely NOT recommended!

Business

Response:

Thank you for your feedback.

Review: I requested service on May 8, 2013 and a technician came to my house to service my microwave. I was told that the main board needed to be replaced and if I would like to get my microwave fixed in two days it would cost $297.08. I was asked for a $100 deposit and that he would return the following Monday (5/13/13) to fix my microwave. The technician has never returned to fix my microwave! I have been calling and the company just keeps telling me the part is on back order. I am upset because the technician NEVER informed me that my part was in back order when he took my money.Desired Settlement: Now its been almost 3 months and I still have NOT received any information about my microwave’s part. I am very dissatisfied with Reliable Appliance Service and their unprofessionalism. At this point I request a full refund of my $100 deposit.

Business

Response:

As reflected on invoice numbered [redacted], the deposit is non-refundable. When the estimate was given, we were not aware of the part being back ordered. Otherwise, we would have immediately informed you regarding the timeframe of the delivery. Upon placing the order with our supplier, we discovered the manufacturer needs more time to produce the part. You will be contacted once the part is released to us. We apologize for any inconveniences created by the delivery timeframe.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The company should not be giving "false information" such as "We will be back next week if you give us a $100 deposit". It's the company's responsibility to provide accurate information. I should have been informed before giving the deposit that my microwave part was in back order! If that was the case, then I would have never given that deposit! I was misled to believe that someone would return in a week to fix my microwave. It has been almost 3 months.

Regards,

Review: This company (who has tons of complaints on [redacted], sorry I didnt check them out first) installed a pump motor in my [redacted] dishwasher. 4 months later it broke again (convient for them as they say only 90 warranty). They insist it is a new part, but refuse to honor the [redacted] 5 year warranty (spoke to Kichenaid and they over charged me for the part and it shoud have the 5 year warranty as my dishwasher orginally lasted 6 years. They tell me they buy the part from someone other than Kitchenaid, so dont have to do snything, and they charged me over $100 MORE for the part than RETAIL price from [redacted] and $120 more than I high end appliance company [redacted] Appliance, who gets their parts from [redacted] and warranties them as well of another service for 5 years. They are very dishonest and untruthful people who have done many things bad to thier customers according to [redacted].Desired Settlement: To have a new pump motor installed that is new not refurbished

Business

Response:

Our company strives to provide the highest level of customer satisfaction and we truly appreciate your feedback regarding the information you've found on [redacted]. The pump installed in your appliance was new. In addition, all terms and conditions (i.e. warranty period) were disclosed to you before the repairs were initiated.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I NEVER received a response to my inquiry and they are again stating something that is untrue. The part is NOT new, but rebuilt and not purchased from the Co who made the dishwasher, and they did NOT inform me of the terms. What can I do about this as they are not truthful and are preying on elderly people by extorting from them. Their response alone should have you concerned, but again I never recieved this response from you or them.

PS If it was a new part, why didnt they buy from Co that warranties the part for 5 years, instead of 2 party distributor. The reason is it's not a new part and could not be, as Kitchenaid warranties all their original replacement parts. Reason they will not honor warranty is they bought rebuilt part from second hand Co, and the repair man who came from another Co confirmed it was rebuilt. These people can talk you in circles, but what they are doing is unethical and thief. I intent to take to small claims court.

Regards,

Business

Response:

Our company has no reason to misinform you. Your feedback is appreciated.

Review: On August 27, 2014, contacted Reliable Appliance Service Inc, using a local #, [redacted], for a service repair., charged 69.95 for service call, for a walk in freezer. Tech stated Problem with wood above door, could repair. Also asked about repair to walk in glass door, gasket problem. Stated could repair both, gave estimate of $320.00. Stated service charge would be deducted if repaired. Called next day to confirm service. After a week called company, stated tech would call me. One week, no response. Called again, stated tech would call me. Another week no response. Called again stated tech would call me. Tech finally called stated problem finding gasket. Advised tech if he could not find gasket do door repair only. Agreed to, stated had been very busy with big jobs. Stated could do job Monday, 9-22-14. On 9-22-14 did not show or call. Called tech again through company. Tech called and said would do the job on 9-26-14, at 6:00PM, friday. Called Friday stated could not make it, too busy ours was a small job. Stated he would come Saturday. Asked if it was definite, could not answer, stated he would call me Saturday morning,9-27-14, never called. I believe they/he does not want to do the work, and only was interested in service charge. We are the [redacted].Desired Settlement: refund of service charge

Business

Response:

We apologize for unpleasant experience you've received with our company. A refund of the service call will be issued immediately.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

My oven gave me an error code of E2 F3. I looked up the error and learned this error was for the Temperature Sensor. This part sells for $20 on Amazon. When the tech showed up I told him the error code. He turned on the oven and turned it off after 5 minutes. He googled the error code (same as I did) and told me it was the computer control board. When I told him that I had looked up the code and it was the temperature sensor he said no and showed me his computer. He had googled error code E3 F3. I pointed out that he looked up the wrong code and he said "the codes are all the same. It doesn't matter. If the temperature sensor is bad then the computer control board is too. You just have to trust me." I asked him why he wasn't leaving the oven on to repeat the error. He said that it takes 30 minutes to get the error. I told him that it happened to me after only 10 minutes. He then said, the error should have happened right away and see that proves it's the control board. I asked him how much to just replace the temperature sensor. Without looking at anything he said $275. I asked how much to replace the control board and he quoted me $1,000. I told him I'd rather buy a new oven. He said my oven would cost over $3,000 to replace. (They run about $700). I asked him if he was even going to open the oven and test anything. He said THERE WAS NO POSSIBLE WAY TO TEST THIS. Again, I just needed to trust him because he was never wrong and had been doing this for a long time. I paid him the $50 service fee that they charge if they don't do the repair and asked him to leave my house.

After he left I decided to turn my oven on and set a time to see how long it took to get the error again. After 30 minutes, I decided to bake the item I was intending to bake in the first place. Later that day I cooked our dinner in the oven. The oven is working just fine. Turns out that if there is food that burns off it can cause a little temperature flare and that will cause the sensor error.

I tried to call the company directly to complain to a manager but they refused to let me talk to one.

Review: I called Reliable Service Company over 6 weeks ago to fix my Icemaker in my freezer. they had been out 4 months earlier and fixed once and it broke again since they didn't do the job right. When they came out 6 weeks ago they first the ordered the wrong part, so when the technician went to put it in it wouldn't fit. He then removed my Icemaker completely and said it had to be replaced. They said they had to order the part. It has been almost 3 weeks since he took it and he told me he would have it in a couple days.

I call customer service almost everyday, and I'm told a supervisor will call me back, and NO ON EVER CALLS ME BACK. Now they say they talked to whoever is shipping it and I was told it will ship today and they will have it in a couple of days.

Why did 3 weeks go by before the part was being Shipped, and why didn't they check on it 2 weeks ago, This has been going on for 6 weeks now and I am at my wits end as to how to get my icemaker back.

They have been completely unreliable and I have no idea how to get them to move forward and reinstall my icemaker. I paid over $500 to have it fixed the first time, and I was given a 1 year warrantee. Four months later it was broken again. I want it back as soon as possible.Desired Settlement: I just want my icemaker reinstalled and working as soon as possible. If they have to have the part overnighted, then they should do it and get back to me on when they can install it. I'd like to have it by next Monday or Tuesday.

Business

Response:

We have received the part on 9/14/13 and immediately contacted the customer to arrange for the installation of the ice maker. The consumer wanted us to come out today 9/16/13 and install it. We have accommodated that request and the repairs have been completed.

Review: On Oct 10 2015 a technician, [redacted], from Reliable Appliance Repair, (St. Lic # [redacted]) came out to repair my wall oven. The wall oven was not heating at all - there were "error codes" - F3 and F5. The technician determined that the oven needed a new "sensor" and removed the sensor and left stating he would return with new sensor. AND CHARGED ME $49.95. Returned with new sensor a few days later and installed - but that did not resolve the problem. He then determined that the new sensor was also defective and that he also needed to replace the oven igniter. He installed a new sensor and a new igniter - and CHARGED ME $245.00 but that still did not resolve the problem. He then determined that the control board was faulty and removed the control board and stated that he needed to order a new control board and that the new part would take 2-3 weeks to arrive. I have called the company numerous times to check the status of the delivery or the still-needed repair. NO RESPONSE from the company. They have never returned any of my calls. I have NO OVEN and they still have my control board!! I PAID IN FULL ($49.95 + $245.00) for these repair visits and I still have no oven.

MY HOLIDAYS are RUINED. TERRIBLE SERVICE!!Desired Settlement: Simple. Finish this job. Fix the oven. Apologize. OR REFUND!

Business

Response:

We have already refunded this customer, the complaint was resolved

Review: I called this company Monday 10/27/2014 and told them my washing mashing started making noises. It still worked but it was now making a loud noise. I wanted to know was it the motor.

They told me they could figure it out and could send a technician out to see what was wrong and it would be $49.95 if he did not fix it after the problem was identified.

The technician was 1/2hour late and did check the machine. He did not check the machine in order to tell me what was wrong with it. He only repeated the same thing I said and then told me it would cost about $3.20 to fix. I told not thank you and then asked how did he know it was the motor just by standing next to it without opening it? Then he tilted the machine looked underneath for a few seconds and said it's the pump and it would be the same price.

He never moved it away from the wall and you cant see what going on with the machine in the dark. He did not test anything. he did not even not one tool out of his bag.

He never checked the machine. The estimate I got was for the motor. Now which one is it. the motor or the pump?Desired Settlement: Come and check the machine for real, give us the correct issue and estimate, Or return our Money.

We basically paid this guy $50 dollar to stand next to the machine a assume it was the motor.

I already did that. that's why I called them.

Business

Response:

We have received your initial email and will be contacting you with a resolution.

Consumer

Response:

[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I have not heard anything from this company. They have not done anything. I contacted another company and they can out Saturday they really checked for the problem and fix our machine all in the same day. J[redacted] The technician name was [redacted] and he is more than happy to give you his report. At this point we want our $50 dollars back or we will be filling in small claims court.

These people are ripping people off. They did not even open our washer to see what was wrong and the man was 30min late even getting to our address. He was here a few minutes and left. He did not check any parts of the washing maching and we have not heard for the company still today.

Regards,

Business

Response:

Our technician has been attempting to contact you...

Review: We purchased a brand new air-conditioning system for our home around three years ago. We were pressured into paying cash for a cheaper price and to buy the unit before the end of the year for tax incentives. The tax incentives were a lie, we did not qualify and learned it was a sales scheme. The installation took over the promised two days and until 3 am. The installation was shoddy and unprofessional. Several days later, the unit began to leak due to poorly connected pipes. The repair was fixed; however, the unit did not meet our expectations. On July 23, 2014, we noticed that the unit stopped cooling and the compressor was clicking off and on. I called Reliable Air and was told because we are returning customer's, we would only be charged $49.00 to diagnose and it would be applied to any repair, and would receive 15% off of labor. On July 24, 2014, two service men showed up and looked at the compressor. Only one of them ([redacted]) spoke the entire time. It was very clear he had no idea why the unit kept shutting off. He called someone at the office named "[redacted]" who told him to add a bit of Freon to see if it stayed on. [redacted] did so and the unit stayed on. A few minutes later, [redacted] came to me and told me that the line had a leak and it would cost $875.00 to insert a special dye to find the leak. I told him the unit was very new and felt that was too much to pay for that service. He said the other option was to fill the line with a sealer and that would only be $377.00. It seemed to me that his sole mission was to get me to pay the most money possible. After posing several questions to him about pricing and repeat customer credit, he agreed to fill the unit with Freon for $100.00, but it had to be cash. After filling the Freon, which only took five minutes, [redacted] confidently told me the Freon would last another three years despite the leak. One day later it stopped cooling again. When I called Supervisor [redacted], he was rude and promised to call me back. He never did.Desired Settlement: During this past week, there have been record breaking temperatures where we live and our whole family has suffered miserably. We have lost complete confidence in this company and have already called another company to take care of our air-conditioner problem. We simply want Reliable Appliance Service to refund us the $100.00 we paid for the Freon service and to refund any costs incurred by a licensed repair service charged, that is deemed caused by substandard installation such as welds performed by Reliable Appliance Service. In other words, if the leak is discovered to be where the connections made when the unit (compressor and/or FAU) was installed, Reliable Appliance should be responsible. Even Reliable Appliance Supervisor Dustin told me he would take responsibility for that when we spoke on July 28, 2014.

Business

Response:

We appreciate your feedback. Please follow the instructions listed on the back of your invoice, if you wish to request for a refund. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[I read the instructions on how to dispute (request a refund) on the back of my receipt. I called and spoke with [redacted] who said he was the regional manager. I explained to him in great detail that I was not satisfied with the service and requested a refund ($100.00). I emphasized that I do not believe that I got what I paid for. The repair man, [redacted] told me he filled my unit with freon; however, the next day it was out of freon. [redacted] told me that the freon would last three years. I was suspicious when Ryan only took a couple of minutes to supposedly fill the unit freon, but did not know any better. I called a different company to check the system and was told there was no freon in the system. I paid him to fill the unit with freon and it has been working fine ever since. When [redacted] refused to refund my money, I asked him what I needed to do to get a refund and he told me I had to "call the President of the company." [redacted] failed to provide me with the name or contact information to do so. This company flat out lied to me and is not practicing good business by scamming consumers out of money. I HAVE COMPLIED WITH RELIABLE SERVICE'S PROTOCOL IN REQUESTING A REFUND AND THIS DID NOT RESOLVE MY ISSUE. WE WILL BE FILING A FORMAL COMPLAINT WITH THE DEPARTMENT OF CONSUMER AFFAIRS.]

Regards,

Business

Response:

In addition to refrigerant charges being excluded from the warranty, following protocol does not imply granting of a refund. Services have been rendered in accordance with our contract, which you've reviewed and signed.

Review: In the mist of a heat wave, our almost new, THREE year old a/c unit's pipe was freezing up and not cooling properly. After doing research on the issue, we discovered that the coil probably needed to be merely cleaned or coolant added. We called what we thought was a local (because of the area code) company and scheduled a service call. We were happy that they were able to make it out that day, since it was a Friday in the middle of a heat wave. Upon arriving the technician did not even glance at the thermostat. He opened the hallway closet door which houses the unit, cocked his ear to listen, and WITHOUT EVEN REMOVING A PANEL from the unit and looking at the coil said,"That's it. You need a new furnace and it will be $1700.00."

My husband was disturbed by the blatant unprofessionalism of the technician. When he asked if this was the standard diagnosis, the technician replied, "Who is responsible for paying the $69.95 service call fee?" My husband payed the man.

I am NOT satisfied with being blatantly robbed of $69.95. And I demand a refund from this crooked company. I have called several times requesting to speak to the manager, [redacted]. I have not received a phone call regarding my complaint.

Business

Response:

[redacted],