Reliable Appliance Service Inc

Review: I had them come out to repair my refrigerator. They did not show up for the first call, and then came back 3 other times and ultimately did not fix the issue. I called and asked that they not cash my check. They agreed and we parted ways. They have now sent me to collections after they tried to cash the check. (I had put a stop payment on it).

I called asking them to honor their commitment and take me out of collections, and they declined.

They wasted days of our time waiting for them to fix the problem with our refrigerator.Desired Settlement: Take me out of collections and honor our agreement to go separate ways.

Business

Response:

If you claim arrangements were made to cease processing of the payment, placing a stop payment on the check would not have been necessary. Furthermore, we do not have a record of such claim. Please discuss the matter further with debt collector.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

They claim a stop payment on the check would not have been necessary, but they tried to cash the check against their word. They never contacted me to see why the check payment was stopped and conveniently do not have a record of my complaint. The manager I talked to a year ago about my dissatisfaction with their service said they would not try to cash the check.

Regards,

Business

Response:

We consider placing a stop payment on a check that was issued to us unethical, regardless of the circumstances. Our company incurred additional unnecessary fees for a returned check. The back of your invoice explicitly states the action to be taken should the services rendered deemed to be unsatisfactory. However, you have failed to follow those instructions and placed a stop payment on the check. We hope our explanation is clear as to why your account was sent to collections.

Review: The ice maker in my refrigerator sprung a leak. The water pipe leading into the ice maker would pop out of socket under pressure of water intake. I contacted Reliable on 9/03/14. A technician came to assess the issue that day, then came back 9/06/14 with a "universal" part to make the repair. The tube/pipe in the "universal" part was much shorter than the tube/pipe it was replacing. I voiced concern. The technician assured me that the part would work, and he proceeded with the repair. I paid Reliable $204.80 which was charged to my credit card. A few days later, the ice maker stopped working. A week later, the fan/motor in the freezer compartment started to make a funny noise when running. It was progressively worsening, so I called Reliable on 9/19/14. I asked for a different technician, as the first didn't seem competent. [redacted], the supervisor came on 9/20/14. He told me to defrost the unit, and that he will order the correct part and call me when it came in so he can finish the repair. He said Reliable would apply the $204.80 towards the new part and labor. Since I did not hear from [redacted], I finally called Reliable on 9/30/14. The receptionist paged [redacted] to call me with an update, and had the correct phone number. He never called. I called again on 10/01/14. The receptionist paged [redacted] to call me with an update, and he didn't call again. I called again on 10/02/14 and begged for an update. The ladies in the office cannot help, and the technician never called me. I called again on 10/03/14 and asked to speak with the manager. A girl named Natalie said Peter, the manager, would call me back. He never did. On 10/07/14, I filed a dispute on the credit card charge for Reliable of $204.80 with the credit card company. I am filing this Revdex.com complaint on 10/09/14.Desired Settlement: If Reliable cannot get the correct part, I understand. The frige is 10 years old, so parts might be scarce. Please just return my money for the repair since you made no repair. I don't want Reliable to try another repair without the proper part. Actually, I don't even want them to come to my residence as I don't trust their work. I just want a credit back on my credit card.

Business

Response:

Considering the experience you've received with us, we will be issuing a credit once the dispute arrives to our office. Please accept our apologies for lack of communication. We truly hope this action on our behalf will reinstate your faith in our company.

Review: On July 1, 2013 I gave the air conditioner repair technician a $100 check as a deposit to repair my A/C. Technician said he would return between 10:00 - 12:00 a.m the next day to do the repair. He never showed up or called. At about 3:00 p.m I called the company's office to inquire. The receiptionist said she would contact the technician and have him call me. He never called that day or evening. By about 11:00 a.m. the next day I called the company and cancelled my request to have them do the repair. I explained I was elderly and was desperate to have my A/C repaired and that I located another company that could come out right away. I asked them to return my deposit.

On the 29th of July I noticed via my on-line banking statement that Reliable had cashed my check. I begain calling them to demand they return my money. A gentleman named [redacted] returned my call, said he needed the invoice number and would call me back in one hour (gave my time to locate the invoice). He never called back. I called them again on the 30th of July. I left a message, no one called be back. I called again on the 31st of July. They never called back. On the 5th of August I called, left a message and [redacted] later called me back. He said he would have a refund check put in the mail. It is now the 14th of August and no check.Desired Settlement: My money back since they never showed up to do the job.

Business

Response:

The technician and the area supervisor have made several attempts to contact you, and make arrangements to complete the repairs. The $100 deposit is non-refundable and if you would like for us to come out and finish the job, please contact us with your availability.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9666672, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[redacted] never showed up at the time or day he said he would do the repair. He didn't even call me to give me a reason. I called your office to inquire why I hadn't heard from anyone. The receptionist said she would contact [redacted] and have him call me....he never did and the office never called me. They did not call me the following day. My mobile home was over 90+ degrees inside and I was suffering from the excessive heat. I called and canceled because I was desperate to get my place cooled off.

I will never use this company again. I called them to repair my dryer..they told me the service call would be $49.95 if they could not fix it and free if they could. Then the repair man called back & said because of our remote location it would be $119.95 if they could not fix it and free if they could. Their ad in the yellow pages states they cover Lakeside & we are located 7 miles outside of Lakeside. We reluctantly agreed based on the fact that we assumed he could fix the problem. When the repair man showed up it took him approximately 5 minutes to tell us the belt broke but he didn't bring one with him so he would have to pick one up & return the next day in the late afternoon & his estimate to fix it would be $100 labor & $65 for the belt. #1 why would you not bring a belt with you and #2 why would you not go pick a belt up & come back and #3 why would you not put us at the top of the list for the next day. Their ad in the yellow pages looks good but believe me you never want to do business with this company!!!!!

Review: I called on 9/24/2015 to have someone come look at my washing machine. It stopped filling the basin mid-fill, agitate, or drain the water. They came for the initial visit on 9/25/2015 stating that the pump part needed to be replaced. He said he needed to order the part and would call me with the estimated cost and when they could replace the part. I had to call them for the estimated cost and told them to come the following Saturday, 10/3. They came on 10/3 as promised, however, they needed another part (blown fuse component), which they left to get, returning to replace. They showed me that the water now came in. I left to do errands and upon returning I threw a load of laundry in the washer only to find out that it didn't agitate nor would it drain. I called them right back & they said they would try to come out Sunday, 10/5, but to call and remind them. I texted them at 7:18AM on 10/5. They called back at 11:00AM stating they would try to come by between 3:00-5:00PM to test everything. I texted and called several times, receiving No Answers to the calls or texts. I continued to call Monday to no avail. My son-in-law looked at the machine stating that they did not fix the real problem, they only skirted the issue and replaced the pump which was not the problem.Desired Settlement: They need to respond to all calls and texts regardless making sure their customers are kept informed and not left high & dry. It appears that they have done the same thing to other customers according to [redacted]. I wish I had checked [redacted] before contacting these people.

Business

Response:

I contacted this customer and left a message to call us back for a resolution. Customer needed to call back the office to schedule a recall appointment because technicians do not make their schedule, office does.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I would like to know why the technicians provide you with their personal cell numbers and instruct us to call them if anything else comes up. Apparently, after looking on [redacted] I am not the only one that was given the technician's personal cell number or have had this problem. I do not wish to have this company to come back to my home or have any other dealings with them. I have no faith or trust in this company. My only wish now is to make others aware of this company.

Regards,

Review: On 9-26-2013 - I had reliable service come out to my place to repair my wfw8300sw01 whirlpool washer. I paid them 445.00 for parts and service. As soon as the tech left I called him and told him that the washer was still making noise and he told me not to worry about it that it would take some time to settle. I called him back and they came out in November. He didn't test the washer in front of me and told me that it was fine and left. I then called on January 9th and they told me that it was not under warranty anymore that the warranty was 90 days which expired on 12-26-2013 in which I was out of town so I could not call.Desired Settlement: All I want is for them to come out and repair the washer that they say they fixed. I want them to test it in front of me and fix it correctly.

Business

Response:

Upon arrival to customer's residence for a recall appointment, our technician discovered the washing machine operating properly. The "noise" created by the machine is a regular operating sound of a washing machine. Our technician informed the customer the noise is normal for the model that is currently installed. The customer wants a noise reduction washing machine without having an actual noise reducing washer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

On Jan 16, 2014 I had A&E Factory Service come to my place to look at the washer to provide further assistance. I told the service rep. from A&E what had occurred. He first had me place clothing in the washer to test to see where the noise was coming from and how loud it was. The rep. from Reliable never put clothing in the washer to test it. He just turned it on. The second thing that the A&E rep. did was look at the shocks that clearly needed to be replaced. He stated that the Reliable rep replaced one shock but it was the wrong shock. He also stated that this washer has three shocks and all three needed to be replaced. This is what is cause the noise and issue with this washer. Not only I have I paid $445 to Reliable for basically not fixing the washer. I have paid $214 to A&E (see attached receipt). None of what Reliable has done for such a large amount of money fixed the washer.

Regards,

Business

Response:

Perhaps A&E has found additional issues, but our company has repaired the issue that we have initially discovered, which is exactly what you have paid for.

Review: This company promised to fix my Frigidaire washing machine within 24 hours. They took my credit card to buy a part, saying they were coming back Wednesday morning (3/26). They never showed. We called the repairman on his cell and he promised to come the next morning. Then the afternoon. The company then promised Friday, and then Sunday and now today, Monday 3/31, they have yet again given us two time frames promising to show up which they did not honor. The repairman's cell now does not work. When I confronted them for an answer, they hung up on me. Reviews I have now found show this company to be a fraud and I would like them investigated and penalized for their actions.Desired Settlement: I would like them to finish the job within the next day, or at least to refund any charges to my credit card and to be assured that they would not use my credit card lest find themselves facing charges and further investigation. I will also file a complaint with their licensing board and possibly the FTC. This is a fraudulent company and this is a very common situation for them apparently and it is not to be tolerated.

Business

Response:

The technician will contact you shortly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[They have told me this now for a week, making numerous windows of times they promise to show up and then dont, having us wait around for hours, they say they will contact the technician and then dont follow through, the technician's phone now does not connect. I'm done playing games with them. They have a reputation for this now that I have done further research into them. I am uncomfortable with them having my credit card information and am having my credit card company monitor them as well for any suspicious charges.

If they want to show up and do the simple work they committed to do, then they can today before 2pm. If not, I will continue to follow through with my various complaints and investigations.

Regards,

Review: On 12/19/12, I bought a wall heater from this company (Reliable Services company). They Charged me 1,350 dollars, with a one year warranty.now a year from when I bought it, the heater is not working. I call the company to come and cheke it, and they told me it would cost me over $600 dollars to repair it. So I called another heating company to come and look at it, and this new company tells me that I paid too much for the heater and that I should have gotten a10 year warranty. And that they could not fix the heater because they sold me aheater that was discontinued about 5 years ago, and they can buy parts for it to fix it! This new company gave me an estimate for a brand new and current heater from the same maker for $680.00. So I keep calling Reliable services and ask to speek to the managment to take care of this matter and they keep giving me the run around. So, please Help!!!Desired Settlement: I wish I could get my money back, but at least they could replace the heater with a new and current one with a 10 year warranty. And they can keep the rest of the money. I have a disabled son, so I need the heater!

Business

Response:

All of the equipment we install has a one year warranty for parts and labor from us, plus any additional warranty from the manufacturer. Unfortunately the issue you are experiencing is not covered by manufacturers warranty, and as you already know, the warranty provided by us has expired. Naturally, our competitors will argue their pricing is more competitive then ours. We are acting in agreement with our contact and are unable to make exceptions at this time.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution. Please respond in this space ONLY]I am not pleased with the business response to my complaint , because my complaint is that they gave me a heater thy was outdated for about five years. And if Iwant to have it fixed I can't because I can't get parts for it, so I will be forced to buy another heater after I was charged more than double for an outdated one from this company. So no I am not pleased!

Regards,

Business

Response:

Unfortunately, manufacturer's decision to suspend further production of equipment creates circumstances beyond our company's control.

Review: Technician from RELIABLE that came without any knowledge and could not even know how to open the stove decided to take $55 in cash and gave me the wrong evaluation. He claim it is the main board $1500 labor and material and I noticed that he was not trained professional technician. I saw the way he didn't know how to open a screw or where to start.

After 10 minutes of standing there and speaking on the phone in Russian he said Main board!! I asked him to check and he said he familiar with the problem.

I called 2nd opinion BY sears service and it was only $28 thermo fuse.

I contacted the main office by mail and they refused to return my $55Desired Settlement: I like full refund of the $55

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

This company don't know even how to lie!! Their credibility just off. I have a receipt that he gave me for the $55 that I paid. If they charged $49 customers why did he charged me $55 from the beginning?? So it's double lie!!

6 pm Friday, noticed ice machine/water dispenser not working, after busy day looked thru Fridge manual.. by 2 am Saturday. booklet did not solve problem. now fridge & freezer were off 2; even tho lights on, wasn't a breaker needing fuse... on line to GE...answered but couldn't come for 2 WEEKS! [redacted] next, offer better between 1 & 5 pm. everything might melt by . online to local. !! ad 24/7 REPAIRS! immediately kind voice answered & booked between 9am and 12. [redacted] was busy, called politely a bit behind, arrived 1pm, a kind, friendly, intelligent man & within minutes diagnosed computer panel needed replacing. he had correct one & in few minutes finished. [redacted]s & [redacted] get an A++ from now on will call now for all elec. appliances & ask for [redacted]!

Review: "Technician" failed to give the Service Call or Labor amount. His math did not add up for the Total Charges. He just made an guesstimate/estimate without any explanation. I believe we were over charged for labor. I believe this "technician" charged whatever he wanted for Service/Labor.Desired Settlement: I was charged $205.65 to fix a thermal fix kit on my dryer; $69.25 parts, 5.90 tax, and $130.50 for Service/Labor. First of all, my husband had the back of our dryer off. My husband had diagnosed the problem and knew he could not fix it. He told the "technician" this. I am willing to pay the technician $60 for Service/Labor. I have stopped payment on my check. I will accept and pay a bill in the amount of $130.15. I feel $60 is a fair amount for the "technician's" labor. Very simple fix for him.

Business

Response:

The labor charges you've paid are accurate. Unfortunately we cannot renegotiate a contract that has already been completed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

It took less than an hour for repair. So $143.00 for an hours worth of labor is not usual and customary, or fair.

Regards,

Business

Response:

An estimate was provided by our technician, and approved by you, prior to our engagement in the actual repair.

Review: I called Reliable Appliance Service, Inc. (324 Coogan Way, San Jose, CA 92020, (800) 767 404) because my sink food disposer got blocked. I was given a time frame between 5pm and 8pm on June 12 2014. The service man [redacted] (the name under which that he signed the receipt number 214763) came at 5pm sharp. When he looked at the disposer, he said "it is gone and should be replaced". He went to check in his for a disposer but it turned out he did not have one. I suggested we go together and buy a new one from Home Depot. He said that HD is "no good" and that his company’s warehouse has "better ones". He suggested to come again on the next day with a new appliance and change it. I asked him if this can be done on a Saturday as I did not want to leave work early once again. He then scratched his head and said: "You know what? There is nothing wrong with your disposer. I can fix it right now and this will be very fast and easy. But this will cost you $160. If you change it for a new one, it will cost you $300. Do you want me to fix it now for $160?" Then he showed me receipts from his work of the day where he had been paid $160 several times by other customers. He said that this is the cost of labor they charge! I agreed on the price because I thought that he would indeed do some amount of difficult work for this money.

His fix lasted exactly 2 seconds! He just unscrewed something on the bottom of the disposer! I asked him what he did and he showed the instrument ([redacted]) and told me triumphantly that it comes with the disposer and I probably have it somewhere (how should I know this - we have had the appliance for 15 years and it has been working fine to this day, plus it is usually that my husband deals with wrenches).

In summary, he treated me as a stupid person who needs to learn a lesson. I think that he would not treat my husband this way (unfortunately he was on a business trip). I paid him the $160 because I had agreed on the price. However, I feel like I was robbed and humiliated.

The worse thing is that he tried to deceive me into changing a perfectly well working device. I guess he just did not want to work on a Saturday, so decided to charge me their lower fare and “just fix” the disposer.

In conclusion:

1. This worker ([redacted]) first deceived me that the disposer needs replacement;

2. Overcharged me ($160 for turning a wrench!). Note that the company claims no call fees will be charged if repair was done, so the $160 is only labor with duration 2 seconds!

3. According to the company’s policy (I was so informed on the phone) if no repair was done, I would only pay $50 for the service call. As actually repair was not done, I should have only paid the service call! Therefore charging me $160 was another deceit.

This company does not deserve to call themselves “Reliable”. A reliable service would be honest and charge according to the real labor. I was deceived twice during this service and was humiliated.Desired Settlement: I want a) billing adjustment; b) to be informed how the business reacted to the improper behavior of their worker); c) personal apology from the company.

Business

Response:

Dear [redacted],

Review: We requested a estimate on our Samsung refrigerator to be repaired on 10/25/15. The serviceman first came to our house on 10/6/15 and determined that he needed to order a Evaporator to complete the repair. Two weeks later on 10/20/15 the repairman returned to install the Evaporator. The cost of the service was $412.80. On 10/27 we called the company to tell them the refrigerator was leaking again. The repairman returned within a few days to repair the fridge for the second time. Within 7 days we called the company to tell them the repair was not working. on 11/2 we waited for the repairman and he did not show. The company rescheduled for that Friday 11/6. We called numerous time that day the call was scheduled between 9-12:00pm. We were told the serviceman was called. In the evening that day after 3:00 pm we were told the serviceman did not answer his calls and that a supervisor would call us within a day. We did not receive a call and continued to call the company never to speak to a supervisor or get another service call. The refrigerator has the same problem. We had another scheduled no show on 11/10. We have spent our money and not received the service we requested. It feels like we have be disregarded and stolen from.Desired Settlement: The have the refrigerator repaired or our money returned. To make people aware that this company has responded so poorly.

Business

Response:

The customer is being contacted as I am writing this response and also they are always welcome to call the office and ask for ** or [redacted] so tat we can assist them with this issue.

Review: Technician diagnosed my Central Air System needed a recharge of freeon, however, he ran into an issue with an "obstruction", and was unable to complete the job. Initially, the tech stated he was using a different freeon than what was in my system, so I asssumed he would have to evacute the system prior to charging with the different freeon which would have most likely avoided the "obstruction" issue. He quoted a price of $175 per pound, but there would be an additional charge to remove the obstruction. My total without the removal of the obstruction was going to be $483, with the the removal $700+ which he did not have the equipment to do the job. Their ad states free service call with repair, but the tech was including it in the overall price. I contacted his Supervisor, but his customer service skills were very unprofessional. To quote him, "I don't care about your issue".Desired Settlement: I would like for them to honor their ad. If there is no charge for the service call with repair then it should be so.

Business

Response:

After conducting an internal investigation, we have determined that the estimate provided excluded a service call charge. Furthermore, the check for the service call in the amount of $50.00 has been voided and we do not wish to engage in any business transactions with this consumer.

Review: This is the second time that I have contacted the Revdex.com with no results. The

Reliable Appliance Service is ignoring the Revdex.com and my phone calls and emails. The most dangerous issue is that the stove they attempted to repair for a complete other

problem is now leaking gas in our kitchen. A repair man was here about two weeks ago, he

made it look like he was doing something but the stove still does not work properly, and the

additional smell of gas is very dangerous. Also, should I call the gas company about this, or should I wait till the house burns down or blows up?Desired Settlement: Finish the job so my stove works properly since you've already been paid, and so my house doesn't burn down or blow up.

Otherwise pay me back the $850.31 fee that was paid, plus the service call fee of $49.95.

Business

Response:

Call customer, left a message and awaiting a call back for a recall appointment.

Review: In June, I hired Reliable to repair my Thermador range oven based on a representation that they were qualified to handle such repairs. Their service man came to our home, and diagnosed our problem as requiring the replacement of 2 "igniters". He said he had to order the parts from Korea (they were allegedly only available there) at a cost of just under $600 (parts only). He took my credit card info for the purchase. More than two months elapsed without service and without any contact from the company. After numerous calls to the company, we finally were successful in scheduling an appointment for installation for Saturday, September 13th. Despite a call directly with the repairman to schedule service, and calls and texts that day to request status of his arrival, the service man never showed up. No further calls were received from the repairman or the company following the no show. Calls to the business today were not returned. We had the oven repaired today by a Thermador factory service man. He repaired the oven by replacing a single reignition module at a total cost of $329, including parts and labor. He advised us that the oven had no problem with the "igniters" and that all parts are readily available at the Thermador plan in the US (North Carolina?). The Thermador repairman said if an ignitor had been needed, it was available at retail cost between $30 and $80.Desired Settlement: We would like to be certain the business does not attempt to make any charges to our credit card. Equally important would be to take whatever course of action action is available to Revdex.com to prevent other consumers from being taken by this company. At best, the repairmen are unqualified, but we believe that the stories about needing parts from Korea and the egregious attempt to charge completely bogus amounts for unnecessary parts is fraud. (nothing seems to have been charged yet)

Business

Response:

Thank you for your feedback as it will allow us to make service improvements in your area.

Review: Service repairman was called to service oven due to an intermittent alarm going off. 1st call diagnosed problem as sensor malfunction. Paid for the part and service repair with followup appt made to install. He returned 10 days later to complete service. Several hours later, same issue with oven. I called the company and the service man came out again, 1 week later. He now said it wasn't the sensor but the electronic board needed to be replaced. As he didn't have the part, he would need to contact the manufacturer. A week later, I called the office to inquire about install date. The receptionist told me the serviceman would return call. 5 days and 5 calls later, no return call from technician. 6th call, receptionist told me she has already told the tech to call me and hung up on me. I was contacted 2 days later by the tech who told me he had not yet contacted the manufacturer. I asked him to do so and call me back with an estimated date of repair. No call. I called him back 2 days later, and he said he was unable to get a date from the manufacturer. I offered to buy the part myself and have available for him to install. He said this would invalidate their warranty. I called to speak with the manager, the person answering the phone was rude and wouldn't give me any names or assistance. I called again. This time I was able to get the name of the manager. However, he was not in and wasn't expected back in the office for several days. I was then given the name of the service supervisor and told he would call me back. Surprise! He did! He actually apologized for inconveniences I had experienced. This was a first with this company. However, he had not reviewed my issues and I had to explain the situation. He said he would contact the tech and the manufacturer and get back to me the following day. I reminded him the following day was Saturday. He said, not a problem, he would be working and get back to me so I could have a working oven for Thanksgiving. I have yet to hear back.Desired Settlement: The company has an obligation to complete the service hired to perform.

Business

Response:

Thank you for your feedback. We will contact you shortly.

Review: My refrigerator wasn't working and everything was defrosting. I called Reliable Appliance Service, Inc. and they came out the next day. The repairman spent about 2 minutes examining my fridge and then said the compressor needed to be replaced. He didn't recommend it because of the cost. He charged us $49 for the service call and told us if we had the electric company pick up the fridge, we would get $50 from them. After the repairman left, we unplugged the fridge, plugged it in, rebooted it and it's been fine ever since. I fell that the "diagnosis" was bogus and we were charged $49 for nothing.Desired Settlement: We will get our $49 back and that this company will make more of an effort to employ people that will really examine an appliance to see what is truly wrong, and not just give a quick, but incorrect answer.

Business

Response:

When we come to inspect an appliance, we can only express an opinion based on our previous experience. It is possible that you can turn off the fridge and restart it and compressor will turn on, however it will stop again. I believe the diagnoses are correct however I will refund $49.95 after the invoice will be in our office, which will be around 15th of this month. Then we will be able to check a form of payment and contact customer for a refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

On Saturday, 3/12/16, I called Reliable Appliance Repair to get an appointment to put my oven door back on as it fell off. They were great at scheduling an appointment for the same day between 12-3. I was still waiting for the technician to show up at 3:30pm. I decided to call and check on the estimated time of arrival. I was told I was next. The repair man ([redacted]) finally arrives at my home at 5:40 pm. He begins looking around my house and asks how my husband likes living here. I asked him to repeat himself because I didn't understand why he would ask such a question unless he is looking to come back and do something to my house or my family. It made me feel like he was trying to find out who he would find in my home if he were to return unexpectedly or something. I should have listened to my gut! I asked him how much it would be to replace the hinges and he tells me $400. I told him that was way too much and that I would just order them and do it myself. So he looks at the oven door and says to himself, "Ok. The hinges are already out." I tell him that the hinges are not out and that was the problem I was having. I had to show him what needed to be done to put the oven door back on. He said he was going to charge me $200 to put the door back on. I said to forget. I will continue working with it and put on myself. He said that he was joking because it was a long day and it was his last stop. He continues working and will not tell he how much it will really be. He asks me to help him get the hinges out and uses my tools. It takes the two of us less than 5 minutes to get the door back on the oven. He turns to me and tells me that it will be $150, but he will knock it down to $120 for me. There is an advertised discount of $25 so it's not like he is really giving me a break. He is just trying to make it seem like he is. I ended up paying him with my credit card and he told me that he would prefer me to write a check. I told him that I was not paying by check, I was using my credit card. So I paid him the money, even though it was a rip off, mainly to get this creepy guy out of my house. I called customer service right after he left and they told me they would let the office manager know. After playing phone tag for a couple of days with the office manager, I spoke to her today. She said there was nothing they could or would do to rectify the situation. Beware! Do not call them for any repairs. This company is a scam and they will rip you off!

Review: On june 25 reliable appliance sent one of their repairman named [redacted] to my home to repair my LG washer. He showed up late took my washer apart said he had to go get a part and charged my 69>99. Four days later I called the office since I had not heard from him and was informed the part was on order..

It has been 33 days I had called the office 7 times for [redacted] and 3 times for the arrea manager [redacted] and have not heard from either of them.

I called the office again and talked to to office manager he said he would call me back in ten minutes because I wanted a refund to get my washer repaired and put back together.2 days later no call.Desired Settlement: refund and apploigy