Reloadit

Initial Business Response / [redacted] (1000, 7, 2015/07/21) */ VIA Revdex.com WEBSITE July 21, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Dear Ms [redacted] , On July 3, 2015, "Reloadit" received a complaint from [redacted] with respect to applying funds from his Reloadit Pack to a prepaid card via the Reloadit Safe on www.reloadit.com"Reloadit" is actually a brand name; not a companyBlackhawk Network California, Incoperates this website and issues the Reloadit Pack Mr [redacted] states that he experienced difficulties applying a Reloadit Pack to a prepaid cardAll Reloadit customers must create a safe via www.reloadit.comThe safe allows our Reloadit customer to store multiple Packs for future loads and is now a requirement for all Reloadit customers in an effort to safeguard our customers from fraudFor security purposes, there is a waiting period from the time a Reloadit Pack is added to a safe until the customer may apply it to a prepaid cardThere is also a card validation period for each new prepaid card that is added to the safeCurrently, the safe is the only method in which a customer may apply the funds from a Reloadit Pack to a prepaid card On June 26, 2015, Mr [redacted] purchased a Reloadit Pack and associated $to itOn July 2, 2015, the funds were successfully applied to a prepaid cardWe apologize for any inconvenience or delay that Mr [redacted] may have experienced Since Mr***'s money was successfully transferred from his Reloadit Pack to a prepaid card, we consider this matter to be closedPlease reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist [redacted] XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com Initial Consumer Rebuttal / [redacted] (2000, 9, 2015/07/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) They did what I requested

Initial Business Response / [redacted] (1000, 7, 2015/07/15) */ VIA Revdex.com WEBSITE July 154, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Dear Ms***, On June 30, 2015, "Reloadit" received a complaint from [redacted] with respect to applying funds from her Reloadit Pack to her prepaid card via the Reloadit Safe on www.reloadit.com"Reloadit" is actually a brand name; not a companyBlackhawk Network California, Incoperates this website and issues the Reloadit Pack Ms [redacted] states that she has experienced difficulties accessing her Reloadit Safe via www.reloadit.comThe safe allows our Reloadit customer to store multiple Packs for future loads and is now a requirement for all Reloadit customers in an effort to safeguard our customers from fraudFor security purposes, there is a waiting period from the time a Reloadit Pack is added to a safe until the customer may apply it to a prepaid cardThere is also a card validation period for each new prepaid card that is added to the safeMs [redacted] states in her complaint that she was unable to access her funds and sign in to her safe We have made several attempts to contact Ms [redacted] to offer assistanceSince we have not received a response from Ms [redacted] , we must assume that this matter has been resolved Accordingly, we consider this matter to be closedPlease reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist [redacted] XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com

Initial Business Response / [redacted] (1000, 7, 2015/09/04) */ VIA Revdex.com WEBSITE September 4, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Dear Ms [redacted] , On August 10, 2015, "Reloadit" received a complaint from [redacted] with respect to applying funds from her Reloadit Packs to a prepaid card via the Reloadit Safe on www.reloadit.com"Reloadit" is actually a brand name; not a companyBlackhawk Network California, Incoperates this website and issues the Reloadit Pack Ms [redacted] states that she experienced difficulties applying Reloadit Packs to a prepaid cardAll Reloadit customers must create a safe via www.reloadit.comThe safe allows our Reloadit customer to store multiple Packs for future loads and is now a requirement for all Reloadit customers in an effort to safeguard our customers from fraudFor security purposes, there is a waiting period from the time a Reloadit Pack is added to a safe until the customer may apply it to a prepaid cardThere is also a card validation period for each new prepaid card that is added to the safeCurrently, the safe is the only method in which a customer may apply the funds from a Reloadit Pack to a prepaid card On August 6, 2015, Ms [redacted] purchased three Reloadit Packs and associated $to eachOn August 10, 2015, the funds from two of the Packs were successfully applied to her prepaid cardOn August 11, 2015, the funds from the final Pack were successfully applied to her prepaid cardWe apologize for any inconvenience or delay that Ms [redacted] may have experienced Since Ms [redacted] 's money was successfully transferred from her Reloadit Packs to a prepaid card and she has confirmed that this issue has been resolved, we consider this matter to be closedPlease reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist [redacted] XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com

Initial Business Response / [redacted] (1000, 7, 2015/08/31) */ VIA Revdex.com WEBSITE August 31, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Dear Ms [redacted] , On August 12, 2015, "Reloadit" received a complaint from [redacted] with respect to a Reloadit Pack "Reloadit" is a brand name, not a companyBlackhawk Network California, Incis the issuer of the Reloadit Pack On August 9, 2015, Ms [redacted] purchased a Reloadit Pack and associated $to itUnfortunately, Ms [redacted] had difficulty applying the Pack to her prepaid card via www.reloadit.comThe safe is now a requirement for all Reloadit customers in an effort to safeguard our customers from fraudOn August 10, 2015, Ms [redacted] contacted customer service to request a refund since she was unable to load her prepaid cardIt generally takes business days to receive a refund check We apologize for any inconvenience or delay that Ms [redacted] has experiencedWe have processed a refund for the full amount of her Reloadit PackThe check was issued on August 21, Ms [redacted] should receive the check by the end of the week if she has not already done so We consider this matter closedPlease, reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist [redacted] XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com Initial Consumer Rebuttal / [redacted] (2000, 9, 2015/09/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) All I wanted was my refund and my info erased from their systemsI have received my check but no word about my information being erased

Initial Business Response / [redacted] (1000, 5, 2015/07/16) */ VIA Revdex.com WEBSITE July 16, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Dear Ms [redacted] , On June 30, 2015, "Reloadit" received a complaint from [redacted] with respect to applying funds from his Reloadit Packs to a prepaid card via the Reloadit Safe on www.reloadit.com"Reloadit" is actually a brand name; not a companyBlackhawk Network California, Incoperates this website and issues the Reloadit Pack Mr [redacted] states that his friend experienced difficulties applying a Reloadit Pack to a prepaid cardAll Reloadit customers must create a safe via www.reloadit.com.The safe allows our Reloadit customer to store multiple Packs for future loads and is now a requirement for all Reloadit customers in an effort to safeguard our customers from fraudFor security purposes, there is a waiting period from the time a Reloadit Pack is added to a safe until the customer may apply it to a prepaid cardThere is also a card validation period for each new prepaid card that is added to the safeCurrently, the safe is the only method in which a customer may apply the funds from a Reloadit Pack to a prepaid card On June 27, 2015, Mr [redacted] purchased a Reloadit Pack and associated $to itOn July 6, 2015, the funds were successfully applied to a prepaid cardWe apologize for any inconvenience or delay that Mr [redacted] and his friend may have experienced Since Mr [redacted] 's money was successfully transferred from his Reloadit Pack to a prepaid card, we consider this matter to be closedPlease reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist [redacted] XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I purchased the card on June 27, and I was unable to load my money until July 6, That is unacceptableCustomer service said that they were unable to do anything for meIt is a bad business practice how they are processing payments and there is no recourse by the customerThey are using deceptive business practices and have lousy customer serviceEven when everything is working correctly it still takes hours for somebody to be able to get the money off of the reloadit packThey do not state that anywhere, the customer is unaware, the customer thinks they're going to be able to access their money immediatelyVery deceptive, very unfair, very suspicious how they operateI am not satisfied, I will never use them again, and I will warn anybody that is thinking about using them to never use them Final Business Response / [redacted] (4000, 11, 2015/08/05) */ ***Document Attached [redacted] VIA Revdex.com WEBSITE August 4, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Rebuttal Dear Ms [redacted] , On July 20, 2015, "Reloadit" received a rebuttal from [redacted] with respect to our response to his original complaint We appreciate Mr [redacted] 's feedback and apologize for any inconvenience he may have experiencedOur priority is the security of our customers and their accountsWe will continue to do our best to take measures to safeguard our customers from fraud We consider this matter to be closedPlease reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist [redacted] XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com

Initial Business Response / [redacted] (4000, 10, 2015/08/04) */ VIA Revdex.com WEBSITE August 4, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Dear Ms [redacted] , On July 2, 2015, "Reloadit" received a complaint from [redacted] with respect to applying funds from his Reloadit Packs to a prepaid card via the Reloadit Safe on www.reloadit.com"Reloadit" is actually a brand name; not a companyBlackhawk Network California, Incoperates this website and issues the Reloadit Pack Mr [redacted] states that he experienced difficulties applying a Reloadit Pack to a prepaid cardAll Reloadit customers must create a safe via www.reloadit.comThe safe is now a requirement for all Reloadit customers in an effort to safeguard our customers from fraudFor security purposes, there is a waiting period from the time a Reloadit Pack is added to a safe until the customer may apply it to a prepaid cardThere is also a card validation period for each new prepaid card that is added to the safeCurrently, the safe is the only method in which a customer may apply the funds from a Reloadit Pack to a prepaid card Mr [redacted] states that he purchased two Reloadit Packs and associated $to each on June 20, He states that he was unable to successfully apply the Packs to his prepaid card until July 3, As a result of the delay, Mr [redacted] claims that he was charged $in late feesHe has requested to be reimbursed for these chargesMr [redacted] has provided documentation that supports these chargesWe have contacted Mr [redacted] regarding compensation We consider this matter to be closedPlease reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist [redacted] XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com Initial Consumer Rebuttal / [redacted] (2000, 12, 2015/08/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) The company has reviewed my complaint and agreed to send me a prepaid visa debit card with the amount I was requestingThank you for all your help

Initial Business Response / [redacted] (1000, 7, 2015/09/14) */ VIA Revdex.com WEBSITE September 14, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Dear Ms [redacted] , On August 21, 2015, "Reloadit" received a complaint from [redacted] with respect to applying funds from her Reloadit Pack to her prepaid card via the Reloadit Safe on www.reloadit.com"Reloadit" is actually a brand name, not a companyBlackhawk Network California, Incoperates this website and issues the Reloadit Pack Ms [redacted] states that she experienced difficulties accessing the website in order to apply a Reloadit Pack to a prepaid cardAll Reloadit customers must create a safe via www.reloadit.comThe safe allows our Reloadit customers to store multiple loads and is now a requirement for all Reloadit customers in an effort to safeguard our customers from fraud We have contacted Ms [redacted] several times to offer assistanceMs [redacted] failed to respond and provide any of the requested information that would enable us to do soAs a result, we must assume that this matter has been resolvedWe apologize for any inconvenience or delay that Ms [redacted] may have experienced Unless Ms [redacted] provides further information, we will consider this matter to be closedPlease reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist [redacted] XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com

VIA Revdex.com WEBSITE October 26, Revdex.com Complaint Case: [redacted] RE: [redacted] Dear [redacted] , On October 17, 2015, “Reloadit” received a complaint from Kimberley Victor with respect to a refund for a Reloadit Pack “Reloadit” is actually a brand name, not a company Blackhawk Network California, Incis the issuer of the Reloadit Pack On October 13, 2016, [redacted] purchased a Reloadit Pack and associated $with the Pack Unfortunately, [redacted] experienced difficulties applying the Pack to her prepaid card On October 18, 2016, [redacted] co called us to request a refund for her Reloadit Pack It generally takes business days for a refund check to be received We have processed the refund and it will be sent by the end of this week It generally takes 7-business days from the time a check is shipped for it to be received We have sent this information to [redacted] along with a copy of a sample check so that she knows what to expect We apologize for any delay or inconvenience that [redacted] may have experienced We consider this matter closed Please, reach out to us with any further questions Best Regards, [redacted]

VIA Revdex.com WEBSITE May 23, Revdex.com Complaint Case: [redacted] RE: [redacted] Dear [redacted] On May 13, 2017, “Reloadit” received a complaint from [redacted] with respect to accessing the funds on his Reloadit Pack “Reloadit” is actually a brand name; not a company Blackhawk Network California, Inc., operates this website and issues the Reloadit Pack On May 4, 2017, [redacted] purchased a Reloadit Pack at Giant Eagle and associated $to it [redacted] states that he experienced difficulties accessing the website, [redacted] in order to apply a Reloadit Pack to a prepaid cardAll Reloadit customers must create a safe via the website The safe allows our Reloadit customers to store multiple packs for future loads and is now a requirement for all Reloadit customers in an effort to safeguard our customers from fraud On May 8, 2017, Giant Eagle contacted us to request a refund because the customer was unable to use the Pack That same day, the Pack that [redacted] purchased was devalued On May 16, 2017, we reached out to [redacted] to obtain the Pack information so that we could research his complaint [redacted] responded the following day with the information needed On May 17, 2017, we responded to [redacted] and informed him to contact Giant Eagle for assistance in regards to this Reloadit Pack Giant Eagle will reimburse the customer for the purchaseWe apologize for any delay or inconvenience that [redacted] may have experienced Accordingly, we consider this matter to be closed Please reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist Reno, NV [redacted]

Initial Business Response / [redacted] (1000, 7, 2015/06/29) */ VIA Revdex.com WEBSITE June 29, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Dear Ms [redacted] , On June 10, 2015, "Reloadit" received a complaint from [redacted] with respect to a block on his Meijer Visa Prepaid Card"Reloadit" is actually a brand name; not a companyBlackhawk Network California, Inc., is the program manager for this card on behalf of the issuer, The Bancorp Bank Federal law requires us to obtain, verify and record information pertaining to a person's identityThis includes first name and last name, verifiable U.Sstreet address (no P.OBoxes), date of birth, Social Security Number and other information that will allow us to reasonably identify a personFederal law also requires us to make sure that a customer is not on various sanctions lists maintained by the governmentThese requirements help to prevent the card from being used for illegal purposes On June 7, 2015, Mr [redacted] activated and registered a Meijer Visa Prepaid Card that he purchased at a Meijer storeAt that time, we placed a block on the card, because his name matched a name on a government sanctions listThat same day, Mr [redacted] contacted customer service to have the block removedOur representative explained that the issue would be escalated to our Risk Department and someone would be in contact with him On June 9, 2015, after careful review, we were able to remove the block on Mr***'s accountMr [redacted] has since used his card to make purchases and pay bills without any further issues Accordingly, we consider this matter to be closedPlease reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist [redacted] XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com

Initial Business Response / [redacted] (1000, 5, 2015/06/10) */ VIA Revdex.com WEBSITE June 10, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Dear Ms [redacted] , On June 4, 2015, "Reloadit" received a complaint from [redacted] with respect to six Reloadit Packs that he purchased as a result of a scam"Reloadit" is actually a brand, not a companyBlackhawk Network California, Inc is the issuer of the Reloadit Pack Unfortunately, Mr [redacted] was the victim of a very common fraud schemeTypically, the fraudster will post an ad online featuring a vehicle at a "too good to be true" priceThis lures the potential victimThe victim is then provided information which includes the logos of reputable companiesThis makes the victim believe that the scam must be legitimateThe victim is then asked to use a cash-like money transfer deviceWhen the victim provides the codes for the device to the fraudster, the fraudster transfers the money to one or more prepaid cards they control (as a result of identity theft) and disappears On May 31, 2015, Mr [redacted] purchased the Reloadit PacksThe next day, Mr [redacted] provided the PIN numbers from the Packs to the fraudsterThe fraudster immediately transferred the funds to prepaid cards and then depleted the cards' balances We are sorry that Mr [redacted] was victimized by this fraud schemeUnfortunately, we do not have the money that Mr [redacted] paid to the fraudsterAccordingly, we are unable to provide a refundWe suggest that Mr [redacted] follow up on the police report he filedWe will assist law enforcement agencies in their efforts to apprehend the perpetrators We consider this matter closedPlease, reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist Reno, NV XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/11/03) */ As you can see by Reloadit statement that they know everything about this person scams, they've done nothing to stop it , I did contact the precinct in New York City and reached out to officer [redacted] from my understanding they spoke to him once briefly about the case, they was suppose to get back to him almost two weeks ago and haven't gotten back to [redacted] This is supposed to be the fraud department and they do nothing to protect the consumer that buys the Reloadit cards nor do they cooperate with the police department to catch this scammer, that's why I feel like Reloadit should pay the money back because they did state when I made the complaint that I would be refunded all I needed to send in was the proof Final Business Response / [redacted] (4000, 23, 2015/12/04) */ VIA Revdex.com WEBSITE December 4, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] 2nd Rebuttal Dear Ms [redacted] , On November 4, 2015, "Reloadit" received a second rebuttal from [redacted] in regards to our response to his rebuttal We will always work diligently to provide law enforcement with any information that is requested via subpoenaWe do request documentation from all customers who are the unfortunate victims of any kind of scamWe will do our best to recover funds whenever this is possibleIn this case, the funds were transferred to prepaid cards and depleted immediately so we were unable to do so by the time we were made aware of this fraud scheme We consider this matter closedPlease, reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist Reno, NV XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com Final Consumer Response / [redacted] (4200, 25, 2015/12/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) Going back to there first statement this company is fully aware of this persons constant scamming, so they should have by now had this person arrested, but for some unknown reason they allow this individual to constantly use there product to take advantage of consumers they stated the money was gone from the cards that still has nothing to do with getting the police involved, either they want to put a stop to this constant scamming or not, this is what it all boils down to But I guess as long as it makes them money this company don't careWhat is the purpose of having a so call fraud department if they condone fruad and don't cooperate with Authorities For these reasons I believe this company should be held responsible for allowing this scammer to use there company for scams I also believe if they are held responsible at some level for this situation, they will not allow this to happen again

VIA Revdex.com WEBSITE September 1, Revdex.com Complaint Case: [redacted] RE: [redacted] Dear [redacted] On August 24, 2017, “Reloadit” received a complaint from [redacted] with respect to applying funds from her Reloadit Pack to her prepaid card via the Reloadit Safe on [redacted] “Reloadit” is actually a brand name; not a company [redacted] ***operates this website and issues the Reloadit Pack The safe is now a requirement for all Reloadit customers in an effort to safeguard our customers from fraud For security purposes, there is a waiting period from the time a Reloadit Pack is added to a safe until the customer may apply it to a prepaid card There is also a card validation period for each new prepaid card that is added to the safe On August 22, 2017, [redacted] purchased a Reloadit Pack and associated $to it We were able to reach out to her prepaid card company and ensure the funds were loaded to her card They confirmed that the Pack was successfully applied on August 30, That same day, we notified [redacted] that this matter had been resolvedWe apologize for any inconvenience or delay that [redacted] may have experienced Since we were able to transfer the money from the Reloadit Pack to [redacted] prepaid card, we consider this matter to be closed Please reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist Reno, NV [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/07/13) */ VIA Revdex.com WEBSITE July 13, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Dear Ms [redacted] , On June 29, 2015, "Reloadit"received a complaint from [redacted] with respect to applying funds from her Reloadit Pack to her prepaid card via the Reloadit Safe on www.reloadit.com"Reloadit" is actually a brand name, not a companyBlackhawk Network Californina, Incoperates this website and issues the Reloadit Pack Ms [redacted] states that she has experienced difficulties accessing her Reloadit Safe via www.reloadit.comThe safe allows our Reloadit customer to store multiple Packs for future loads and is now a requirement for all Reloadit customers in an effort to safeguard our customers from fraudFor security purposes, there is a waiting period from the time a Reloadit Pack is added to a safe until the customer may apply it to a prepaid cardThere is also a card validation period for each new prepaid card that is added to the safe On June 21, 2015, Ms [redacted] purchased a Reloadit Pack and associated $to itOn July 2, 2015, the funds were successfully applied to her prepaid cardWe apologize for any inconvenience or delay that Ms [redacted] may have experienced Since Ms [redacted] was able to transfer the money from the Reloadit Pack to her prepaid card, we consider this matter to be closedPlease reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist [redacted] XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com

Subject: Complaint # [redacted] The above complaint number against Reloadit has been resolvedI have received my funds and they have been applied to my card

Initial Business Response / [redacted] (1000, 5, 2015/06/29) */ VIA Revdex.com WEBSITE June 29, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Dear Ms [redacted] , On June 19, 2015, "Reloadit" received a complaint from [redacted] with respect to a Reloadit Pack"Reloadit" is actually a brand name, not a companyBlackhawk Network California, Incis the issuer of the Reloadit Pack Mr [redacted] has been the victim of a cloned siteHe admitted to applying his Pack on the following website: http://www.reloadit-safe-load.info/The official website for Reloadit is https://www.reloadit.com/Unfortunately, we have discovered several such sites and are in the process of contacting those sites' hosts to request that the sites be taken down; nevertheless, they keep popping upThe actual Reloadit site requires every customer to create a safe using their email addressA safe was never created using Mr [redacted] 's email address When Mr [redacted] entered his Pack number on the cloned site, he gave the fraudsters the information they needed to transfer the money on his Pack to a prepaid card they controlledBy the time Mr [redacted] realized that the funds were not on his card, the fraudsters had done just thatThe funds were loaded to a third party prepaid card on June 16, less than three hours after the Pack was purchased Unfortunately, we cannot provide a refund to Mr [redacted] because he gave the Pack number to a criminalWe suggest that he file a police report regarding this matterIf Mr [redacted] does pursue this matter with law enforcement, then we will assist them in their efforts to apprehend the perpetrators We consider this matter closedPlease, reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist [redacted] XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com

VIA Revdex.com WEBSITE March 31, Revdex.com Complaint Case: [redacted] RE: [redacted] Dear [redacted] On March 21, 2017, “Reloadit” received a complaint from [redacted] with respect to applying funds from his Reloadit Pack to a prepaid card via the Reloadit Safe on [redacted] “Reloadit” is actually a brand name; not a company Blackhawk Network California, Inc., operates this website and issues the Reloadit Pack On June 29, 2015, [redacted] purchased a Reloadit Pack and associated $to it On December 23, 2016, [redacted] first contacted us to request assistance in creating an online safe at www.reloadit.com The safe is now the only way that a Reloadit customer may apply a Pack to a prepaid card The safe is a requirement in an effort to safeguard our customers from fraud On January 20, 2017, [redacted] contacted us again to request a refund for his Reloadit Pack In order to process a refund, we do require proof of purchase in order to verify the purchaser Due to the amount of time that it has been since [redacted] purchased the Pack, he was unable to provide the requested documentation He was able to provide the purchase information, which was used for verification We have processed a refund check for the full amount of the Pack including the purchase fee [redacted] should receive it in approximately 10-business days We have sent this information to [redacted] along with a copy of a sample check so that he knows what to expect We apologize for any inconvenience or delay that [redacted] may have experienced Accordingly, we consider this matter to be resolved Please reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist [redacted]

Initial Business Response / [redacted] (1000, 14, 2016/01/14) */ On September 16, 2015, "Reloadit" received a complaint from [redacted] with respect to a Reloadit Pack that was purchased as a result of a scam"Reloadit" is actually a brand, not a companyBlackhawk Network California, Incis the issuer of the Reloadit Pack On June 30, 2015, Mr [redacted] purchased a Reloadit Pack as the result of a scamOn July 3, 2015, Mr [redacted] suspected fraud and contacted customer serviceAt that time, the funds were still available on the PackUnfortunately, a fraudster was able to access the funds prior to us being able to block the Pack from useIn order for us to verify Mr [redacted] as the purchaser of the Pack, we requested documentation including the proof of purchaseWe finally received a copy of the correct receipt on October 21, On October 21, 2015, we approved a refund for Mr [redacted] even though the funds were no longer availableA check for the full amount of the Pack was issued on October 26, We have not received any further correspondence from Mr [redacted] which leads us to believe that the refund was received Accordingly, we consider this matter closedPlease, reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist Reno, NV www.BlackhawkNetwork.com Initial Consumer Rebuttal / [redacted] (2000, 16, 2016/01/15) */ It has been resolvedI received the refund check just yesterday Thank you so much for your help

Initial Business Response / [redacted] (1000, 7, 2015/07/15) */ VIA Revdex.com WEBSITE July 15, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Dear Ms [redacted] , On June 29, 2015, "Reloadit" received a complaint from [redacted] with respect to applying funds from her Reloadit Pack to her prepaid card via the Reloadit Safe on www.reloadit.com"Reloadit" is actually a brand name, not a companyBlackhawk Network California, Incoperates this website and issues the Reloadit Pack Ms [redacted] states that she was unable to apply her Reloadit Pack to her prepaid cardCurrently, the safe is the only way that a customer may apply a Reloadit Pack to a prepaid cardThis was enacted in an effort to safeguard our customers from fraudFor security purposes, there is a waiting period from the time a Reloadit Pack is added to a safe until the customer may apply it to a prepaid cardThere is also a card validation period for each new prepaid card that is added to the safe On June 25, 2015, Ms [redacted] purchased a Reloadit Pack and associated $to itOn July 4, 2015, the funds were successfully applied to her prepaid cardWe apologize for any inconvenience or delay that Ms [redacted] may have experienced Since Ms [redacted] was able to transfer the money from the Reloadit Pack to her prepaid card, we consider this matter to be closedPlease reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist [redacted] XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com

Initial Business Response / [redacted] (1000, 7, 2015/06/29) */ VIA Revdex.com WEBSITE June 29, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Dear Ms [redacted] , On April 1, 2015, "Reloadit" received a complaint from [redacted] with respect to accessing funds applied to his safe on www.reloadit.com"Reloadit" is actually a brand name, not a companyBlackhawk Nework California, Incoperates this website and issues the Reloadit Pack On June 4, 2015, Mr [redacted] purchased a Reloadit Pack which he placed in his Reloadit Safe via www.reloadit.comThe safe allows our Reloadit customers to store multiple Packs for future loads and is now a requirement for all Reloadit customers in an effort to safeguard our customers from fraudFor security purposes, there is a short waiting period from the time a Reloadit Pack is added to a safe until the customer may apply it to a prepaid cardMr [redacted] states in his complaint that he was unable to access his funds A little over three hours after the Pack was added to Mr [redacted] 's safe, it was applied to his prepaid cardWe have confirmed with his prepaid card company that the load was successful Accordingly, we consider this matter to be closedPlease reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist [redacted] XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com

Initial Business Response / [redacted] (1000, 7, 2015/07/15) */ VIA Revdex.com WEBSITE July 15, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Dear Ms [redacted] , On June 30, 2015, "Reloadit" received a complaint from [redacted] with respect to applying funds from her Reloadit Pack to her prepaid card via the Reloadit Safe on www.reloadit.com"Reloadit" is actually a brand name; not a companyBlackhawk Network California, Incoperates this website and issues the Reloadit Pack Mr [redacted] states that he has experienced difficulties accessing his Reloadit Safe via www.reloadit.comThe safe allows our Reloadit customer to store multiple Packs for future loads and is now a requirement for all Reloadit customers in an effort to safeguard our customers from fraudFor security purposes, there is a waiting period from the time a Reloadit Pack is added to a safe until the customer may apply it to a prepaid cardThere is also a card validation period for each new prepaid card that is added to the safeMr [redacted] states in his complaint that he was unable to access his funds and sign in to his safe We have made several attempts to contact Mr [redacted] to offer assistanceSince we have not received a response from Mr [redacted] , we must assume that this matter has been resolved Accordingly, we consider this matter to be closedPlease reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist [redacted] XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com