Reloadit

VIA Revdex.com WEBSITE
October 3,
Revdex.com
Complaint Case: ***
RE: *** ** *** ***
Dear *** ***
On September 27, 2016, we received a rebuttal from *** *** with respect to our response to her original complaint
We apologize for the delay that *** *** experienced as it prevented her from having immediate access to the funds from her Reloadit Pack. We do show that there were many attempts to transfer funds from the Reloadit Pack to *** *** NetSpend card from September 16, 2016-September 20, 2016. We kept receiving a response that the card was restricted. This is why the funds kept reversing back to the Pack. We are unsure as to the reason for this message, since we do not have access to *** *** prepaid account. We are happy that we were able to assist *** *** in applying the funds to her card so that she could have access to these funds
Accordingly, we consider this matter to be resolved. Please reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** ** ***
***
***

Initial Business Response /* (1000, 5, 2015/07/21) */
VIA Revdex.com WEBSITE
July 21,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On July 9, 2015, "Reloadit" received a complaint from *** *** with respect to applying funds from his Reloadit
Pack to his prepaid card via the Reloadit Safe on www.reloadit.com"Reloadit" is actually a brand name; not a companyBlackhawk Network California, Incoperates this website and issues the Reloadit Pack
The safe is now a requirement for all Reloadit customers in an effort to safeguard our customers from fraudFor security purposes, there is a waiting period from the time a Reloadit Pack is added to a safe until the customer may apply it to a prepaid cardThere is also a card validation period for each new prepaid card that is added to the safe
On June 26, 2015, Mr*** purchased a Reloadit Pack and associated $to itWe were able to reach out to his prepaid card company and ensure the funds were loaded to his cardThey confirmed that the Pack was successfully applied on July 16, That same day, we notified Mr*** that this matter had been resolvedWe apologize for any inconvenience or delay that Mr*** may have experienced
Since we were able to transfer the money from the Reloadit Pack to Mr***'s prepaid card, we consider this matter to be closedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** ** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com

VIA Revdex.com WEBSITEDecember 5, 2016Revdex.comComplaint Case: ***RE: *** ***Dear *** ***On December 2, 2016, “Reloadit” received a complaint from *** *** with respect to a Reloadit Pack. “Reloadit” is a brand name; not a company. Blackhawk Network California,
Incis the issuer of the Reloadit Pack.On November 28, 2016, *** *** purchased a Reloadit Pack and associated $with itUnfortunately, *** *** had difficulty accessing the safe at www.reloadit.com. The safe is now a requirement for all Reloadit customers in an effort to safeguard our customers from fraud. Since the safe is the only way that a customer may apply funds from a Reloadit Pack to a prepaid card, *** *** requested a refund for her Reloadit Pack.We apologize for any delay or inconvenience that *** *** has experienced. We have processed a refund for the full amount of her Reloadit Pack. *** *** should receive the check in 10-business days. On December 5, 2016, we reached out to *** *** and provided this information, as well as, a copy of a sample check so that she knows what it will look like.Accordingly, we consider this matter to be resolved. Please, reach out to us with any further questions.Best Regards,*** *** *** *** *** *** *** *** ** *** *** ***

VIA Revdex.com WEBSITE
April 10,
Revdex.com
Complaint Case: ***
RE: *** ***
Dear *** ***
On March 31, 2017, “Reloadit” received a complaint from *** *** with respect to applying funds from her Reloadit Packs to a
prepaid card via the Reloadit Safe on ***. “Reloadit” is actually a brand name; not a company. Blackhawk Network California, Incoperates this website and issues the Reloadit Pack
*** *** states that she experienced difficulties applying a Reloadit Pack to a prepaid card. All Reloadit customers must create a safe via ***The safe allows our Reloadit customer to store multiple Packs for future loads and is now a requirement for all Reloadit customers in an effort to safeguard our customers from fraud. For security purposes, there is a waiting period from the time a Reloadit Pack is added to a safe until the customer may apply it to a prepaid card. There is also a card validation period for each new prepaid card that is added to the safe. Currently, the safe is the only method in which a customer may apply the funds from a Reloadit Pack to a prepaid card
On March 28, 2017, *** *** purchased a Reloadit Pack and associated $to it. She states that she also purchased a Pack for $and another for $200. Unfortunately, the $and $Packs were never added to *** *** safe and she has not provided these Pack numbers so that we may assist her. We have processed a refund for the $Reloadit Pack. *** *** should receive it in approximately 10-business days. The check will arrive in a “postcard” style format via USPS. We have contacted *** *** regarding this and have provided her with a sample check copy so that she is aware of what it will look like
Accordingly, we will consider this matter to be resolved unless *** *** provides the other Pack numbers. Please reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** ** *** *** ***

Initial Business Response /* (1000, 7, 2015/07/15) */
VIA Revdex.com WEBSITE
July 15,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On June 30, 2015, "Reloadit" received a complaint from *** *** with respect to applying funds from her
Reloadit Packs to her prepaid card via the Reloadit Safe on www.reloadit.com"Reloadit" is actually a brand name, not a companyBlackhawk Network California, Incoperates this website and issues the Reloadit Pack
Ms*** states that she has experienced difficulties accessing her Reloadit Safe via www.reloadit.comThe safe allows our Reloadit customer to store multiple Packs for future loads and is now a requirement for all Reloadit customers in an effort to safeguard our customers from fraudFor security purposes, there is a waiting period from the time a Reloadit Pack is added to a safe until the customer may apply it to a prepaid cardThere is also a card validation period for each new prepaid card that is added to the safe
On June 25, 2015, Ms*** purchased two Reloadit Packs and associated $to one and $to the otherOn July 1, 2015, the funds were successfully applied to her prepaid cardWe apologize for any inconvenience or delay that Ms*** may have experienced
Since Ms***'s money was successfully transferred from her Reloadit Packs to her prepaid card, we consider this matter to be closedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com

VIA Revdex.com WEBSITE
*** *** ***
Revdex.com
Complaint Case: ***
RE: *** *** Rebuttal
Dear *** ***
On May **, 20**, Blackhawk Network, Inc(“Blackhawk”) received a rebuttal from *** *** in regards to our response to his original complaint
We sincerely apologize for any delay or inconvenience that *** may have experienced. On May **, 20**, a refund check was mailed via USPS to ***. It usually takes 7-business days from the time a check is sent for it to be received. On May **, 20**, we sent an email to *** informing him of this, which included a copy of a sample check. *** acknowledged our email with a response that same day
Accordingly, we consider this matter to be closed. Please reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** ** ***
*** ***

VIA Revdex.com WEBSITE
April 14,
Revdex.com
Complaint Case: ***
RE: *** ***
Dear *** ***
On April 6, 2017, “Reloadit” received a complaint from *** *** with respect to applying funds from her Reloadit Pack to a prepaid card via
the Reloadit Safe on *** “Reloadit” is actually a brand name; not a company. Blackhawk Network California, Incoperates this website and issues the Reloadit Pack
*** *** states that she experienced difficulties applying a Reloadit Pack to a prepaid card. All Reloadit customers must create a safe via ***The safe allows our Reloadit customer to store multiple Packs for future loads and is now a requirement for all Reloadit customers in an effort to safeguard our customers from fraud. For security purposes, there is a waiting period from the time a Reloadit Pack is added to a safe until the customer may apply it to a prepaid card. There is also a card validation period for each new prepaid card that is added to the safe. Currently, the safe is the only method in which a customer may apply the funds from a Reloadit Pack to a prepaid card
On March 31, 2017, *** *** purchased a Reloadit Pack and associated $to it in the hopes of applying it to her prepaid card. Unfortunately, the card to which *** *** attempted to load the funds is not compatible with the Reloadit product
We have issued a check for the full amount of the Reloadit Pack including the purchase fee.. *** *** should receive it in approximately 7-business days. The check will arrive in a “postcard” style format. We have contacted *** *** regarding this and have also provided her with a sample copy of a check so that she knows what it will look like. We apologize for any delay or inconvenience that *** *** may have experienced
Accordingly, we consider this matter to be resolved. Please reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** ** *** *** ***

Initial Business Response /* (1000, 15, 2015/09/23) */
***Document Attached***
VIA Revdex.com WEBSITE
September 23,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On August 27, 2015, "Reloadit" received a complaint from *** *** with respect to
a Reloadit Pack"Reloadit" is a brand name; not a companyBlackhawk Network California, Incis the issuer of the Reloadit Pack
On July 14, 2015, Mr*** purchased a Reloadit Pack and associated $to itOn July 17, 2015, he successfully loaded $from the Pack to his prepaid cardUnfortunately, Mr*** had difficulty applying the remaining $from the Pack to his prepaid card because it was less than the minimum load amount of $On August 17, 2015, we reached out to Mr***'s prepaid company to have the $loaded to his cardLater that day, we contacted Mr*** and informed him that the remaining funds had been applied
On September 14, 2015, Mr*** stated that the issue had not been resolvedWe reached out to him several times requesting further information so that we could assist himSince Mr*** did not respond or provide any further information, we must assume that there are no further issuesWe apologize for any inconvenience or delay that Mr*** has experienced
Unless we receive further information from Mr***, we will consider this matter closedPlease, reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
***, ** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com
Initial Consumer Rebuttal /* (3000, 21, 2015/10/16) */
They never returned my money where do I escalate my complaint they have lied and taken money from my online safeNothing has been returnedAccount is still at 0!
Final Business Response /* (4000, 25, 2015/11/09) */

VIA Revdex.com WEBSITE
July 31,
Revdex.com
Complaint Case: ***
RE: *** ** ***
Dear *** *.,
On July 15, 2017, “Reloadit” received a complaint from Robert *** with
respect to a refund for a Reloadit Pack. “Reloadi” is actually a brand name; not a company. Blackhawk Network California, Incissues the Reloadit Pack
On July 12, 2017, Mr*** purchased a Reloadit Pack and associated $to it. On July 13, 2017, Mr*** contacted us since he was unable to load the Pack to an online safe at ***. The safe is now the only way that a Reloadit customer may apply a Pack to a prepaid card. The safe is a requirement in an effort to safeguard our customers from fraud
We have processed a refund check for the full amount of the Pack including the purchase fee. The check will be mailed by the end of this week. It generally takes 7-business days to be received once the check is mailed. We have sent this information to Mr*** along with a copy of a sample check so that he knows what to expect. We apologize for any inconvenience or delay that Mr*** may have experienced
Accordingly, we consider this matter to be resolved. Please reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
Reno, NV
***
***

Initial Business Response /* (1000, 5, 2015/06/29) */
VIA Revdex.com WEBSITE
June 29,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On June 19, 2015, "Reloadit" received a complaint from *** *** with respect to accessing funds
applied to her safe on www.reloadit.com"Reloadit" is actually a brand name, not a companyBlackhawk Nework California, Incoperates this website and issues the Reloadit Pack
Ms*** states that she experienced difficulties accessing her Reloadit Safe via www.reloadit.comThe safe allows our Reloadit customer to store multiple Packs for future loads and is now a requirement for all Reloadit customers in an effort to safeguard our customers from fraudFor security purposes, there is a waiting period from the time a Reloadit Pack is added to a safe until the customer may apply it to a prepaid cardThere is also a card validation period for each new prepaid card that is added to the safeMs*** states in her complaint that she was unable to access her funds
Ms*** has added two Reloadit Packs to her safeBoth Packs were successfully applied to her prepaid card in approximately four hours or lessWe have made several attempts to contact Ms*** to ensure that there are no further issuesSince we have not received a response from Ms***, we must assume that this matter has been resolved
Accordingly, we consider this matter to be closedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** ** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com
Initial Consumer Rebuttal /* (3000, 9, 2015/06/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I used the reloadit card two timesThe second time was the last time because they do not explain beforehand that there is any wairing periodThis is unacceptable to me and I will be using moneygram since they have no waiting period to access my own moneyThe reloadit company is a horrible company that does not explain anything up font and gives no reason for holding your money, they just dont do good businessI will tell everyone I know in person and online not to use this company
Final Business Response /* (4000, 11, 2015/07/14) */
VIA Revdex.com WEBSITE
July 14,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** *** Rebuttal
Dear Ms***,
On June 19, 2015, "Reloadit" received a rebuttal from *** *** with respect to our response to her original complaint
We appreciate Ms***'s feedback and apologize for any inconvenience she may have experiencedOur priority is and always has been the security of our customers and their accountsThis was the reason the safe was developed and implementedThere are other ways in which money may be added to prepaid cardsWe suggest that Ms*** refer to her prepaid card's website for further details so that she may find the method that best suits her needs
We consider this matter to be closedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** ** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com
Final Consumer Response /* (2000, 13, 2015/07/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The matter has been resolved, I am using money gram now thank you

VIA Revdex.com WEBSITE
September 14,
Revdex.com
Complaint Case: ***
RE:*** ***
Dear *** ***
On September 1, 2017, “Reloadit” received a complaint from*** *** with respect to accessing funds applied to her safe on
*** “Reloadit” is actually a brand name; not a company. *** *** *** *** operates this website and issues the Reloadit Pack
On August 31, 2017,*** *** safe account was unblocked after careful review by our Risk Management team. Since that time, *** *** has successfully loaded funds three times from her safe to her prepaid card in the amount of $775. The current value of her safe account is $650. *** *** may continue to load funds to her prepaid cards at her discretion.
Reloadit Packs are meant to be used for personal use and not business purposes. In order to process a refund at any time for the remaining funds in*** *** safe account, we would require a copy of the front and back of the Packs and the corresponding proofs of purchase related to the Packs that have remaining funds available at the time of the request. We apologize for any delay or inconvenience that *** *** may have experienced
Accordingly, we consider this matter to be resolved. Please reach out to us with any further questions
Best Regards,
*** *** *** ***
Customer Service Specialist
Reno, NV
*** ***

Initial Business Response /* (4000, 10, 2015/09/14) */
VIA Revdex.com WEBSITE
September 14,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On August 28, 2015, "Reloadit" received a complaint from *** *** with respect to a Reloadit Pack
"Reloadit" is actually a brand name; not a companyBlackhawk Network California, Incis the issuer of the Reloadit Pack
On August 19, 2015, Mr*** purchased a Reloadit Pack at 6:am (ET) at a supermarket in *** ***, ***
Unfortunately, Mr*** appears to have been the victim of a cloned siteHe certainly did not go to www.reloadit.com; instead, he went to a site that looked like www.reloadit.com but was not (we have discovered several such sites and continue to contact those sites' hosts to request that the sites be taken down; nevertheless, they keep popping up)We are positive this is the case, because the actual Reloadit site requires every customer to create a safe using their email addressMr*** had previously created a safe on our website, but this Reloadit Pack was never added to itInstead, the Pack was added to someone else's safe (one established by a fraudster) and the funds were loaded to a prepaid card that they controlledIn order for someone to add a Pack to their safe and apply the funds, they need to know the Pack PIN, which is hidden under the "scratch off", and the exact amount associated with the PackWhen Mr*** entered this information on the cloned site, he gave the fraudsters the information they needed to steal his funds
Unfortunately, we cannot provide a refund to Mr*** because he gave the Pack number to a criminalWe suggest that he file a police report regarding this matterIf Mr*** does pursue this matter with law enforcement, then we will assist them in their efforts to apprehend the perpetrators
We consider this matter closedPlease, reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com
Initial Consumer Rebuttal /* (4200, 14, 2015/09/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I never entered the card into anything that they say it was a scam site of loadit,comThe loadit.com that use, I have saved in my computer.this is where I went many days, and always said the server was downThen I called customer service as I have already reportedI still want my backThey know they owe it to me
As I also said in the past, I have filled a complaint with the Justice DepartmentI have not had any follow up from them yet

Initial Business Response /* (1000, 5, 2015/07/27) */
VIA Revdex.com WEBSITE
July 27,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On July 14, 2015, "Reloadit" received a complaint from *** *** with respect to applying funds from his
Reloadit Pack to her prepaid card"Reloadit" is actually a brand name; not a companyBlackhawk Network California, Incissues the Reloadit Pack
Ms*** states that she experienced difficulties applying a Reloadit Pack to a prepaid cardAll Reloadit customers must create a safe via www.reloadit.comThe safe allows our Reloadit customer to store multiple Packs for future loads and is now a requirement for all Reloadit customers in an effort to safeguard our customers from fraudFor security purposes, there is a waiting period from the time a Reloadit Pack is added to a safe until the customer may apply it to a prepaid cardThere is also a card validation period for each new prepaid card that is added to the safeCurrently, the safe is the only method in which a customer may apply the funds from a Reloadit Pack to a prepaid cardA safe has never been created with Ms***'s email address
We have contacted Ms*** several times to offer assistanceMs*** failed to provide any of the requested information that would enable us to do soAs a result, we must assume that this matter has been resolvedWe apologize for any inconvenience that Ms*** has experienced
Unless Ms*** provides further information, we will consider this matter to be closedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Initial Business Response /* (1000, 7, 2015/08/17) */
VIA Revdex.com WEBSITE
August 17,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On July 29, 2015, "Reloadit" received a complaint from *** *** with respect to a Reloadit Pack"Reloadit"
is a brand name, not a companyBlackhawk Network California, Incis the issuer of the Reloadit Pack
On June 19, 2015, Ms*** purchased a Reloadit Pack and associated $to itUnfortunately, Ms*** had difficulty applying the Pack to her prepaid card via www.reloadit.comThe safe is now a requirement for all Reloadit customers in an effort to safeguard our customers from fraudOn June 29, 2015, Ms*** contacted customer service to request a refund since she was unable to load her prepaid cardIt generally takes business days to receive a refund check
We apologize for any inconvenience or delay that Ms*** has experiencedWe have processed a refund for the full amount of her Reloadit PackThe check was issued on July 31, Ms*** should have received the check by now
We consider this matter closedPlease, reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com

Initial Business Response /* (1000, 5, 2015/07/16) */
VIA Revdex.com WEBSITE
July 16,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On July 2, 2015, "Reloadit" received a complaint from *** *** with respect to applying funds from his Reloadit
Packs to his prepaid card via the Reloadit Safe on www.reloadit.com"Reloadit" is actually a brand name; not a companyBlackhawk Network California, Incoperates this website and issues the Reloadit Pack
Mr*** states that he has experienced difficulties accessing his Reloadit Safe via www.reloadit.comThe safe allows our Reloadit customer to store multiple Packs for future loads and is now a requirement for all Reloadit customers in an effort to safeguard our customers from fraudFor security purposes, there is a waiting period from the time a Reloadit Pack is added to a safe until the customer may apply it to a prepaid cardThere is also a card validation period for each new prepaid card that is added to the safe
On June 25, 2015, Mr*** purchased a Reloadit Pack and associated $to itOn July 2, 2015, the funds were successfully applied to his prepaid cardWe apologize for any inconvenience or delay that Mr*** may have experienced
Since Mr***'s money was successfully transferred from his Reloadit Packs to his prepaid card, we consider this matter to be closedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com

Initial Business Response /* (1000, 9, 2015/08/12) */
VIA Revdex.com WEBSITE
August 12,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On July 20, 2015, "Reloadit" received a complaint from *** *** with respect to applying funds from her
Reloadit Pack to a prepaid card via the Reloadit Safe on www.reloadit.com"Reloadit" is actually a brand name; not a companyBlackhawk Network California, Incoperates this website and issues the Reloadit Pack
Ms*** states that she experienced difficulties applying a Reloadit Pack to a prepaid cardAll Reloadit customers must create a safe via www.reloadit.comThe safe allows our Reloadit customer to store multiple Packs for future loads and is now a requirement for all Reloadit customers in an effort to safeguard our customers from fraudFor security purposes, there is a waiting period from the time a Reloadit Pack is added to a safe until the customer may apply it to a prepaid cardThere is also a card validation period for each new prepaid card that is added to the safeCurrently, the safe is the only method in which a customer may apply the funds from a Reloadit Pack to a prepaid card
On July 10, 2015, Ms*** purchased a Reloadit Pack and associated $to it in the hopes of applying it to her prepaid cardUnfortunately, the card to which Ms*** attempted to load the funds is not compatible with the Reloadit productOn July 28, 2015, the funds were successfully applied to a prepaid card that is a Reloadit prepaid partnerWe apologize for any inconvenience or delay that Ms*** may have experienced
Since Ms***'s money was successfully transferred from her Reloadit Pack to a prepaid card, we consider this matter to be closedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com

Final Consumer Response /* (2000, 6, 2015/06/08) */
I have just received my $3,refund check, nearly six weeks longer than it was promisedWhile I am grateful to have my money returned, it is inexcusable to hold it for this extraordinarily extended period for no reason they could ever
articulateIt seems abundantly clear from my experience as well as those of many, many others that this company unnecessarily holds on to customers cash for purposes of collecting interestMany customers have given up fighting for their money given the hassle, an additional boon for the companyI can understand thisI have spent over hours in my effort to recover my moneyIf I was in the position of not needing this money, I might have given up as wellI understand why this company has not sought Revdex.com accreditationIt should be shut downPer the US Department of Treasury, ReLoadIt cards are the most popular vehicle used by con artists to steal money, and I believe the company is complicit in so far as it is perfectly designed to be used by thievesIf you give a thief the card code, and then immediately call the company, they will not (claim they "can not") stop payment and the thief gets the money, even if he or she takes a month to go and collect itNo other wire transfer service works this wayThis company should be shutteredWe were victimized by a thief that thankfully did not get our money as we realized it in time and did not provide them with the codeThe more egregiously victimization came at the hands of this supposedly legitimate company

Initial Business Response /* (1000, 15, 2015/08/28) */
***Document Attached***
VIA Revdex.com WEBSITE
August 28,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** *** ***
Dear Ms***,
On July 31, 2015, "Reloadit" received a complaint from *** *** ***
with respect to applying funds from a Reloadit Pack via www.reloadit.com"Reloadit" is actually a brand; not a companyBlackhawk Network California, Incoperates this website and issues the Reloadit Pack
On July 31, 2015, Ms*** purchased a Reloadit Pack and associated $to itShe attempted to loaded it into her Reloadit safe at www.reloadit.comThe safe is a requirement for all Reloadit customers in an effort to safeguard our customers from fraudFor security purposes, there is a short waiting period from the time a Reloadit Pack is added to a safe until the customer may apply it to a prepaid cardMs*** states in her complaint that she had difficulties accessing her safe so that she could apply her Pack to her prepaid card
We apologize for any inconvenience or delay that Ms*** experiencedWe were able to reach out to her prepaid card company and ensure that the funds were loaded to her cardThey confirmed that the Pack was successfully applied on July 31, That same day, we notified Ms*** and informed her that her prepaid card's balance reflected the $credit
Accordingly, we consider this matter to be closedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com

VIA Revdex.com WEBSITE
*** *** ***
Revdex.com
***plaint Case: ***
RE: *** ***
Dear *** ***
On April **, 2017, Blackhawk Network, Inc(“Blackhawk”) received a ***plaint from *** *** with respect to a block on his Reloadit safe that is
accessible via www.reloadit.***. Blackhawk’s affiliate, Blackhawk Network California, Inc., operates this website and issues the Reloadit Pack
On May *, 2016, a block was placed on *** *** safe due to potential fraudFor security purposes, we always block Reloadit Packs and safes when there is a possibility of fraud for the protection of our customers and their funds. Per the Reloadit Terms & Conditions:
We may cancel or suspend your Reloadit Pack(s), Reloadit Pack Number(s), or Reloadit Safe at any time without notice for any reason (for example, if we suspect fraud or unauthorized activity), subject to applicable law
In order to identify *** *** as the rightful owner of the safe and the Reloadit Packs within it, we require documentation which includes the purchase receipts of the Packs, a copy of his photo ID, and a picture of himself (“selfie”) holding his photo ID next to his face. This documentation is necessary in order to protect our customers and their funds. Per the Reloadit Terms & Conditions:
You agree to keep the register receipt you receive from the cashier in order to verify your Reloadit Pack purchase
We wel***e the opportunity to assist *** *** with this matter. Until then, we will consider this matter closed. Please reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** ** ***
*** ***