Reloadit

Initial Business Response /* (1000, 7, 2015/08/31) */
VIA Revdex.com WEBSITE
August 31, 2015
Revdex.com
Complaint Case: XXXXXXXX
RE: [redacted]
Dear Ms. [redacted],
On August 12, 2015, "Reloadit" received a complaint from [redacted] with respect to a Reloadit Pack. ...

"Reloadit" is a brand name, not a company. Blackhawk Network California, Inc. is the issuer of the Reloadit Pack.
On August 9, 2015, Ms. [redacted] purchased a Reloadit Pack and associated $105 to it. Unfortunately, Ms. [redacted] had difficulty applying the Pack to her prepaid card via www.reloadit.com. The safe is now a requirement for all Reloadit customers in an effort to safeguard our customers from fraud. On August 10, 2015, Ms. [redacted] contacted customer service to request a refund since she was unable to load her prepaid card. It generally takes 30 business days to receive a refund check.
We apologize for any inconvenience or delay that Ms. [redacted] has experienced. We have processed a refund for the full amount of her Reloadit Pack. The check was issued on August 21, 2015. Ms. [redacted] should receive the check by the end of the week if she has not already done so.
We consider this matter closed. Please, reach out to us with any further questions.
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
[redacted] XXXXX
www.BlackhawkNetwork.com
[redacted]@bhnetwork.com
Initial Consumer Rebuttal /* (2000, 9, 2015/09/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
All I wanted was my refund and my info erased from their systems..... I have received my check but no word about my information being erased

Initial Business Response /* (1000, 5, 2015/09/15) */
VIA Revdex.com WEBSITE
September 15, 2015
Revdex.com
Complaint Case: XXXXXXXX
RE: [redacted]
Dear Ms. [redacted],
On September 4, 2015, "Reloadit" received a complaint from [redacted] with respect to a Reloadit Pack....

"Reloadit" is actually a brand name, not a company. Blackhawk Network California, Inc. is the issuer of the Reloadit Pack.
On August 24, 2015, Ms. [redacted] purchased a Reloadit Pack and associated $200 with the Pack. She attempted to transfer the money on this Pack to a prepaid card via the internet on that same day.
Unfortunately, Ms. [redacted] appears to have been the victim of a cloned site. She certainly did not go to www.reloadit.com; instead, she went to a site that looked like www.reloadit.com but was not (we have discovered several such sites and continue to contact those sites' hosts to request that the sites be taken down; nevertheless, they keep popping up). We are positive this is the case, because the actual Reloadit site requires every customer to create a safe using their email address. The Pack is then applied to the safe. We were unable to locate a safe associated with Ms. [redacted]'s email address.
When Ms. [redacted] entered the Pack number on the cloned site, she gave the fraudsters the information they needed to transfer the money on this Pack to a prepaid card they controlled. By the time Ms. [redacted] realized that the funds were not on her card, the fraudsters had done just that. The funds were loaded to a third party prepaid card on August 24, 2015.
Unfortunately, we cannot provide a refund to Ms. [redacted] because she gave the Pack number to a criminal. We suggest that she file a police report regarding this matter. If Ms. [redacted] does pursue this matter with law enforcement, then we will assist them in their efforts to apprehend the perpetrators.
We consider this matter closed. Please, reach out to us with any further questions.
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
[redacted] XXXXX
www.BlackhawkNetwork.com
[redacted]@bhnetwork.com

Initial Business Response /* (1000, 7, 2015/07/21) */
VIA Revdex.com WEBSITE
July 21, 2015
Revdex.com
Complaint Case: XXXXXXXX
RE: [redacted]
Dear Ms. [redacted],
On July 2, 2015, "Reloadit" received a complaint from [redacted] with respect to applying funds from her Reloadit Pack to...

a prepaid card via the Reloadit Safe on www.reloadit.com. "Reloadit" is actually a brand name; not a company. Blackhawk Network California, Inc. operates this website and issues the Reloadit Pack.
Ms. [redacted] states that she experienced difficulties applying a Reloadit Pack to a prepaid card. All Reloadit customers must create a safe via www.reloadit.com.The safe allows our Reloadit customer to store multiple Packs for future loads and is now a requirement for all Reloadit customers in an effort to safeguard our customers from fraud. For security purposes, there is a waiting period from the time a Reloadit Pack is added to a safe until the customer may apply it to a prepaid card. There is also a card validation period for each new prepaid card that is added to the safe. Currently, the safe is the only method in which a customer may apply the funds from a Reloadit Pack to a prepaid card.
On June 26, 2015, Ms. [redacted] purchased a Reloadit Pack and associated $200 to it. On July 3, 2015, the funds were successfully applied to a prepaid card. We apologize for any inconvenience or delay that Ms. [redacted] may have experienced.
Since Ms. [redacted]'s money was successfully transferred from her Reloadit Pack to a prepaid card, we consider this matter to be closed. Please reach out to us with any further questions.
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
[redacted] XXXXX
www.BlackhawkNetwork.com
[redacted]@bhnetwork.com