Reloadit

Initial Business Response /* (1000, 7, 2015/07/15) */
VIA Revdex.com WEBSITE
July 15,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On June 24, 2015, "Reloadit"received a complaint from *** *** with respect to a Reloadit Pack
"Reloadit" is actually a brand name; not a companyBlackhawk Network California, Incis the issuer of the Reloadit Pack
On June 10, 2015, Ms*** purchased a Reloadit Pack and associated $to it at 3:pm (MT)That same day, the Pack was applied to a prepaid card at 5:pm (MT)It appears that Ms*** was the victim of some sort of fraudThis appears to be the case because both the Pack PIN, which is hidden under the "scratch off," and the amount associated with the Pack must be known in order for the Pack to be redeemedEither Ms*** provided the information to a fraudster, made it available to someone, or was the victim of a cloned websiteUnfortunately, we have discovered several such sites and continue to contact those sites' hosts to request that the sites be taken down; nevertheless, they keep popping up
When a customer is the victim of a cloned site, the customer visits a website that is similar in its address and layout to www.reloadit.com, but is not the actual www.reloadit.com websiteThe customer provides the Pack information on this cloned site without realizing that it is fraudulentBy doing this, the customer gives the fraudsters the information they need to transfer the money on the Reloadit Pack to a prepaid card they controlBy the time the customer realizes that the funds aren't on their prepaid card, the fraudsters have already transferred the funds
Ms*** realized there was an issue when she went to the actual website, www.reloadit.com, and received the "Invalid Pack" errorThis error was received because the Pack had already been redeemedUnfortunately, we are unable to offer a refund because the funds are unavailableWe are sorry that Ms*** appears to be the victim of a scamWe suggest that she file a police report regarding this matterIf Ms*** does pursue this matter with law enforcement, then we will assist them in their efforts to apprehend the perpetrators
Accordingly, we consider this matter to be closedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com

Initial Business Response /* (1000, 7, 2015/07/27) */
VIA Revdex.com WEBSITE
July 27,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On July 8, 2015, "Received" received a complaint from *** *** with respect to applying funds from her
Reloadit Pack to her prepaid card via the Reloadit Safe on www.reloadit.com"Reloadit" is actually a brand name; not a companyBlackhawk Network California, Inc, operates this website and issues the Reloadit Pack
The safe is now a requirement for all Reloadit customers in an effort to safeguard our customers from fraudFor security purposes, there is a waiting period from the time a Reloadit Pack is added to a safe until the customer may apply it to a prepaid cardThere is also a card validation period for each new prepaid card that is added to the safe
On June 29, 2015, Ms*** purchased a Reloadit Pack and associated $to itOn July 3, 2015, the funds were successfully applied to her prepaid cardWe apologize for any inconvenience or delay that Ms*** may have experienced
Since Ms*** was able to transfer the money from the Reloadit Pack to her prepaid card, we consider this matter to be closedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com

Initial Business Response /* (1000, 8, 2015/07/13) */
***Document Attached***
VIA Revdex.com WEBSITE
July 6,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On July 1, 2015, "Reloadit" received a complaint from *** *** with respect to
information requested by our customer service team"Reloadit" is actually a brand, not a companyBlackhawk Network California, Incis the issuer of the Reloadit Pack
We apologize for any inconvenience that Mr*** may have experiencedWe're sorry that Mr*** did not feel comfortable providing the information requestedThis information was only requested so that we could assist Mr*** by having the funds from his Reloadit Pack applied to his prepaid cardWe are unable to assist with this without the card number
We consider this matter closedPlease, reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com

Initial Business Response /* (1000, 7, 2015/08/31) */
VIA Revdex.com WEBSITE
August 31,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On August 7, 2015, "Reloadit" received a complaint from *** *** with respect to two Reloadit Packs that
she purchased as a result of a scam"Reloadit" is actually a brand, not a companyBlackhawk Network California, Incis the issuer of the Reloadit Pack
On June 20, 2015, Ms*** purchased two Reloadit Packs as the result of a scamThat same day, she suspected fraud and contacted customer serviceWe were able to block the Packs from use before the fraudster could apply the fundsWe originally issued Ms*** a refund check on July 1, Unfortunately, she never received it so we placed a stop payment on that check and reissued another on August 7, Ms*** sent us confirmation that she had received the check on August 19,
Accordingly, we consider this matter closedPlease, reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com

VIA Revdex.com WEBSITE
*** *** ***
Revdex.com
Complaint Case: ***
RE: *** ***
Dear *** ***
On April 4, 2017, “Reloadit” received a complaint from *** *** with respect to accessing funds applied to a safe on ***
“Reloadit” is actually a brand name; not a company. Blackhawk Network California, Inc., operates this website and issues the Reloadit Pack
On March 30, 2017, *** *** purchased a Reloadit Pack and applied $to it. The next day, the Pack was placed in a Reloadit Safe *** *** The safe allows our Reloadit customer to store multiple Packs for future loads and is now a requirement for all Reloadit customers in an effort to safeguard our customers from fraud. For security purposes, there is a brief waiting period from the time a Reloadit Pack is added to a safe until the customer may apply it to a prepaid card. There is also a brief card validation period for each new prepaid card that is added to the safe.
On April 4, 2017, *** *** successfully applied the $from the Pack to a prepaid card. We apologize that *** *** was unable to access the funds immediately. *** *** has since added two more Reloadit Packs to his safe and was able to successfully apply them to a prepaid card on the same day that they were purchased and added to the safeWe apologize for any delay or inconvenience that *** *** may have experienced
Accordingly, we consider this matter to be closed. Please reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** ** *** *** ***

Complaint: ***I am rejecting this response because: They never contacted me or send me no copy of no checkThat company is a liar n hopefully I get my refundSincerely,*** ***

Initial Business Response /* (1000, 5, 2015/07/16) */
VIA Revdex.com WEBSITE
July 16,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On July 2, 2015, "Reloadit" received a complaint from *** *** with respect to a Reloadit Pack
"Reloadit" is a brand name; not a companyBlackhawk Network California, Incis the issuer of the Reloadit Pack
On June 29, 2015, Ms*** purchased a Reloadit Pack and associated $with itUnfortunately, Ms*** had difficulty accessing the safe at www.reloadit.comThe safe is now a requirement for all Reloadit customers in an effort to safeguard our customers from fraudSince the safe is the only way that a customer may apply funds from a Reloadit Pack to a prepaid card, Ms*** requested a refund for her Reloadit Pack
We apologize for any inconvenience that Ms*** has experiencedWe have processed a refund for the full amount of her Reloadit PackThe check was issued on July 15, Ms*** should receive the check in 7-business days
We consider this matter closedPlease, reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** ** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com
Initial Consumer Rebuttal /* (2000, 7, 2015/07/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Ms*** did contact me via e-mailI'm now waiting for the check

Initial Business Response /* (1000, 11, 2015/08/17) */
[redacted]Document Attached[redacted]
VIA Revdex.com WEBSITE
August 17, 2015
Revdex.com
Complaint Case: XXXXXXXX
RE: [redacted]
Dear Ms. [redacted],
On July 21, 2015, "Reloadit" received a complaint from [redacted] with respect to a...

Reloadit Pack. "Reloadit" is a actually a brand, not a company. Blackhawk Network California, Inc. is the issuer of the Reloadit Pack.
On May 23, 2015, Ms. [redacted] purchased a Reloadit Pack and associated $350 to it. Unfortunately, Ms. [redacted] had difficulty applying the Pack via the safe at www.reloadit.com. The safe is now a requirement for all Reloadit customers in an effort to safeguard our customers from fraud. One of the problems seems to be that Ms. [redacted]' card could not be loaded because she did not pass [redacted] registration process. Another issue was that Ms. [redacted]' mother's card was not registered until June 10, 2015. Reloadit Packs may not be applied to unregistered cards. Due to the difficulties that Ms. [redacted] experienced, she requested a refund for her Reloadit Pack.
We apologize for any inconvenience or delay that Ms. [redacted] has experienced. We have processed a refund for the full amount of her Reloadit Pack. The check was issued on August 3, 2015. Ms. [redacted] should receive the check within a week if she has not already done so.
We consider this matter closed. Please, reach out to us with any further questions.
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
[redacted] XXXXX
www.BlackhawkNetwork.com
[redacted]@bhnetwork.com
Initial Consumer Rebuttal /* (2000, 13, 2015/08/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I finally received my check for refund

Initial Business Response /* (1000, 10, 2015/12/01) */
VIA Revdex.com WEBSITE
December 1, 2015
Revdex.com
Complaint Case: XXXXXXXX
RE: [redacted]
Dear Ms. [redacted],
On November 4, 2015, "Reloadit" received a complaint from [redacted] with respect to a Reloadit Pack. ...

"Reloadit" is a brand name; not a company. Blackhawk Network California, Inc. is the issuer of the Reloadit Pack.
On October 30, 2015, Ms. [redacted] purchased a Reloadit Pack and associated $300 to it. Currently, the only way that a Reloadit Pack may be applied to a prepaid card is through the Reloadit safe at www.reloadit.com. Although Ms. [redacted] never created a safe, she stated that she was unable to apply the Pack. Within hours of purchasing her Pack, she contacted us to request a refund. It usually takes 30 business days to process a refund.
We apologize for any inconvenience or delay that Ms. [redacted] has experienced. On November 12, 2015, we issued a refund for the full amount of the Reloadit Pack including the purchase fee. She should receive it in 7-10 business days from that date.
We consider this matter closed. Please, reach out to us with any further questions.
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
Reno, NV XXXXX
www.BlackhawkNetwork.com
[redacted]@bhnetwork.com

Initial Business Response /* (4000, 7, 2015/07/27) */
VIA Revdex.com WEBSITE
July 27, 2015
Revdex.com
Complaint Case: XXXXXXXX
RE: [redacted]
Dear Ms. [redacted],
On July 14, 2015, "Reloadit" received a complaint from [redacted] with respect to applying funds from her...

Reloadit Pack to a prepaid card via the Reloadit Safe on www.reloadit.com. "Reloadit" is actually a brand name; not a company. Blackhawk Network California, Inc. operates this website and issues the Reloadit Pack.
Ms. [redacted] states that she experienced difficulties applying a Reloadit Pack to a prepaid card. All Reloadit customers must create a safe via www.reloadit.com.The safe allows our Reloadit customer to store multiple Packs for future loads and is now a requirement for all Reloadit customers in an effort to safeguard our customers from fraud. For security purposes, there is a waiting period from the time a Reloadit Pack is added to a safe until the customer may apply it to a prepaid card. There is also a card validation period for each new prepaid card that is added to the safe. Currently, the safe is the only method in which a customer may apply the funds from a Reloadit Pack to a prepaid card.
On July 10, 2015, Ms. [redacted] purchased a Reloadit Pack and associated $500 to it. On July 14, 2015, the funds were successfully applied to her prepaid card. That same day, we notified Ms. [redacted] that this matter had been resolved. We apologize for any inconvenience or delay that Ms. [redacted] may have experienced.
Since Ms. [redacted]' money was successfully transferred from her Reloadit Pack to a prepaid card, we consider this matter to be closed. Please reach out to us with any further questions.
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
[redacted] XXXXX
www.BlackhawkNetwork.com
[redacted]@bhnetwork.com
Final Consumer Response /* (3000, 5, 2015/07/15) */
[redacted],
I was contacted by Blackhawk Network and given 2 options, either a refund in the mail which could take 2 weeks to receive or have the money from the Reloadit Pack loaded onto my card by Blackhawk, which could take 48 hours. I emailed [redacted] back and said that I would like it reloaded onto my card so I could use it asap. Within an hour it was loaded onto my card and I got an email response from Mrs. [redacted] letting me know. I called the number on the bard to check my balance and sure enough it is on there. I am satisfied with the resolution.
Thank you so much for your help. Without the Revdex.com I'm sure I would have gotten the run around, thank you again!
[redacted]

Initial Business Response /* (1000, 5, 2015/07/16) */
VIA Revdex.com WEBSITE
July 16, 2015
Revdex.com
Complaint Case: XXXXXXXX
RE: [redacted]
Dear Ms. [redacted],
On June 30, 2015, "Reloadit" received a complaint from [redacted] with respect to applying funds from his Reloadit...

Packs to a prepaid card via the Reloadit Safe on www.reloadit.com. "Reloadit" is actually a brand name; not a company. Blackhawk Network California, Inc. operates this website and issues the Reloadit Pack.
Mr. [redacted] states that his friend experienced difficulties applying a Reloadit Pack to a prepaid card. All Reloadit customers must create a safe via www.reloadit.com.The safe allows our Reloadit customer to store multiple Packs for future loads and is now a requirement for all Reloadit customers in an effort to safeguard our customers from fraud. For security purposes, there is a waiting period from the time a Reloadit Pack is added to a safe until the customer may apply it to a prepaid card. There is also a card validation period for each new prepaid card that is added to the safe. Currently, the safe is the only method in which a customer may apply the funds from a Reloadit Pack to a prepaid card.
On June 27, 2015, Mr. [redacted] purchased a Reloadit Pack and associated $100 to it. On July 6, 2015, the funds were successfully applied to a prepaid card. We apologize for any inconvenience or delay that Mr. [redacted] and his friend may have experienced.
Since Mr. [redacted]'s money was successfully transferred from his Reloadit Pack to a prepaid card, we consider this matter to be closed. Please reach out to us with any further questions.
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
[redacted] XXXXX
www.BlackhawkNetwork.com
[redacted]@bhnetwork.com
Initial Consumer Rebuttal /* (3000, 7, 2015/07/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I purchased the card on June 27, 2015 and I was unable to load my money until July 6, 2015. That is unacceptable. Customer service said that they were unable to do anything for me. It is a bad business practice how they are processing payments and there is no recourse by the customer. They are using deceptive business practices and have lousy customer service. Even when everything is working correctly it still takes hours for somebody to be able to get the money off of the reloadit pack. They do not state that anywhere, the customer is unaware, the customer thinks they're going to be able to access their money immediately. Very deceptive, very unfair, very suspicious how they operate. I am not satisfied, I will never use them again, and I will warn anybody that is thinking about using them to never use them.
Final Business Response /* (4000, 11, 2015/08/05) */
[redacted]Document Attached[redacted]
VIA Revdex.com WEBSITE
August 4, 2015
Revdex.com
Complaint Case: XXXXXXXX
RE: [redacted] Rebuttal
Dear Ms. [redacted],
On July 20, 2015, "Reloadit" received a rebuttal from [redacted] with respect to our response to his original complaint.
We appreciate Mr. [redacted]'s feedback and apologize for any inconvenience he may have experienced. Our priority is the security of our customers and their accounts. We will continue to do our best to take measures to safeguard our customers from fraud.
We consider this matter to be closed. Please reach out to us with any further questions.
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
[redacted] XXXXX
www.BlackhawkNetwork.com
[redacted]@bhnetwork.com

Initial Business Response /* (1000, 7, 2015/10/05) */
VIA Revdex.com WEBSITE
October 5, 2015
Revdex.com
Complaint Case: XXXXXXXX
RE: [redacted]
Dear Ms. [redacted],
On September 16, 2015, "Reloadit" received a complaint from [redacted] with respect to applying funds...

from her Reloadit Pack to her prepaid card via the Reloadit Safe on www.reloadit.com. "Reloadit" is actually a brand, not a company. Blackhawk Network California, Inc. operates this website and issues the Reloadit Pack.
On September 8, 2015, Ms. [redacted] purchased a Reloadit Pack and associated $500 to it. Ms. [redacted] states that she experienced difficulties applying the Pack to her prepaid card. She initially attempted to load all of the funds from the Pack to a prepaid card, but the load was rejected by the card company and the funds reversed back to the Pack. On September 9, 2015, she was able to load $300 from the Pack to her prepaid card. Ms. [redacted] was able to load another $100 from the Pack on September 10, 2015. On September 17, 2015, we reached out to Ms. [redacted]'s prepaid company and had the remaining $100 applied to her card. Later that day, we notified Ms. [redacted] that her account had been credited. We are not certain why Ms. [redacted]'s prepaid card issuer and/or program manager rejected some of her attempted loads; we suggest she contact them. We apologize for any inconvenience or delay that Ms. [redacted] may have experienced.
We consider this matter to be closed. Please reach out to us with any further questions.
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
[redacted] XXXXX
www.BlackhawkNetwork.com
[redacted]@bhnetwork.com

Initial Business Response /* (1000, 7, 2015/09/14) */
VIA Revdex.com WEBSITE
September 14, 2015
Revdex.com
Complaint Case: XXXXXXXX
RE: [redacted]
Dear Ms.[redacted],
On August 211, 2015, "Reloadit" received a complaint from [redacted] with respect to three Reloadit Packs...

that she purchased as a result of a scam. Blackhawk Network California, Inc. is the issuer of the Reloadit Pack.
On May 15, 2015, Ms. [redacted] purchased three Reloadit Packs as the result of a scam. That same day, she suspected fraud and contacted customer service. Since Ms. [redacted] contacted us prior to providing the PINS to the fraudsters, we were able to recover all of the funds.. In order to verify Ms. [redacted] as the purchaser of the Packs, we requested documentation, which we received. Once the documentation was received, we processed and approved her refund. A check for the full amount of all three Packs was issued on September 2, 2015. Ms. [redacted] should have received it by now.
Accordingly, we consider this matter closed. Please, reach out to us with any further questions.
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
[redacted] XXXXX
www.BlackhawkNetwork.com
[redacted]@bhnetwork.com
Initial Consumer Rebuttal /* (2000, 9, 2015/09/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We have received this check. What is very disappointing is that after 5 phone call and 4 months it was only through the involvement of the Revdex.com we finally received our refund. We followed the exact directions given to us in day one and they made written promises of refund which they failed to do in the time they promised in writing. We will never use this company and will be contacting local merchants about having reload it cards removed from shelves due to poor service. Thanks, [redacted]

Initial Business Response /* (1000, 7, 2015/06/29) */
VIA Revdex.com WEBSITE
June 29, 2015
Revdex.com
Complaint Case: XXXXXXXX
RE: [redacted]
Dear Ms. [redacted],
On June 10, 2015, "Reloadit" received a complaint from [redacted] with respect to a block on his Meijer Visa...

Prepaid Card. "Reloadit" is actually a brand name; not a company. Blackhawk Network California, Inc., is the program manager for this card on behalf of the issuer, The Bancorp Bank.
Federal law requires us to obtain, verify and record information pertaining to a person's identity. This includes first name and last name, verifiable U.S. street address (no P.O. Boxes), date of birth, Social Security Number and other information that will allow us to reasonably identify a person. Federal law also requires us to make sure that a customer is not on various sanctions lists maintained by the government. These requirements help to prevent the card from being used for illegal purposes.
On June 7, 2015, Mr. [redacted] activated and registered a Meijer Visa Prepaid Card that he purchased at a Meijer store. At that time, we placed a block on the card, because his name matched a name on a government sanctions list. That same day, Mr. [redacted] contacted customer service to have the block removed. Our representative explained that the issue would be escalated to our Risk Department and someone would be in contact with him.
On June 9, 2015, after careful review, we were able to remove the block on Mr. [redacted]'s account. Mr. [redacted] has since used his card to make purchases and pay bills without any further issues.
Accordingly, we consider this matter to be closed. Please reach out to us with any further questions.
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
[redacted] XXXXX
www.BlackhawkNetwork.com
[redacted]@bhnetwork.com

Initial Business Response /* (1000, 7, 2015/10/30) */
VIA Revdex.com WEBSITE
October 30, 2015
Revdex.com
Complaint Case: XXXXXXXX
RE: [redacted]
Dear Ms. [redacted],
On October 20, 2015, "Reloadit" received a complaint from [redacted] with respect to applying funds from...

her Reloadit Pack to her prepaid card via the Reloadit Safe on www.reloadit.com. "Reloadit" is actually a brand, not a company. Blackhawk Network California, Inc. operates this website and issues the Reloadit Pack.
On October 1, 2015, Ms. [redacted] purchased a Reloadit Pack and associated $300 to it. Ms. [redacted] states that she experienced difficulties applying the Pack to her prepaid card. On October 7, 2015, she was able to load the $300 from the Pack to her prepaid card. We apologize for any inconvenience or delay that Ms. [redacted] may have experienced.
We consider this matter to be closed. Please reach out to us with any further questions.
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
[redacted], ** XXXXX
www.BlackhawkNetwork.com
[redacted]@bhnetwork.com

Initial Business Response /* (1000, 7, 2015/07/15) */
VIA Revdex.com WEBSITE
July 15, 2015
Revdex.com
Complaint Case: XXXXXXXX
RE: [redacted]
Dear Ms. [redacted],
On June 29, 2015, "Reloadit" received a complaint from [redacted] with respect to applying funds from a...

Reloadit Pack via www.reloadit.com. "Reloadit" is actually a brand name, not a company. Blackhawk Network California, Inc. operates this website and issued the Reloadit Pack.
On June 25, 2015, Ms. [redacted] purchased a Reloadit Pack and associated $300 to it. She attempted to load it into her Reloadit safe at www.reloadit.com, but was unable to do so. The safe is a requirement for all Reloadit customers in an effort to safeguard our customers from fraud. For security purposes, there is a short waiting period from the time a Reloadit Pack is added to a safe until the customer may apply it to a prepaid card. Ms. [redacted] states in her complaint that she was unable to access her safe.
We apologize for any inconvenience that Ms. [redacted] has experienced. We were able to reach out to her prepaid card company and ensure that the funds were loaded to her card. They confirmed that the Pack was successfully applied on June 30, 2015. That same day, we notified Ms. [redacted] to inform her that this matter had been resolved.
We consider this matter to be closed. Please reach out to us with any further questions.
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
[redacted] XXXXX
www.BlackhawkNetwork.com
[redacted]@bhnetwork.com

Initial Business Response /* (1000, 10, 2015/09/09) */
[redacted]Document Attached[redacted]
VIA Revdex.com WEBSITE
September 8, 2015
Revdex.com
Complaint Case: XXXXXXXX
RE: [redacted]
Dear Ms. [redacted],
On August 13, 2015, "Reloadit" received a complaint from [redacted] with respect to...

applying funds from her Reloadit Pack to a prepaid card via the Reloadit Safe on www.reloadit.com. "Reloadit" is actually a brand name; not a company. Blackhawk Network California, Inc. operates this website and issues the Reloadit Pack.
On August 9, 2015, Ms. [redacted] purchased a Reloadit Pack and associated $100 to it. Ms. [redacted] states that she experienced difficulty transferring the money from the Reloadit Pack to her PayPal MasterCard prepaid card. The Reloadit Pack does load the PayPal Prepaid Master Card (BINs XXXXXX and XXXXXX). However, there are a number of other PayPal MasterCards on the market that are not prepaid consumer debit cards and that the Reloadit Pack does not load. We do not know what sort of card Ms. [redacted] was trying to load, but we suspect this was the issue.
On August 11, 2015, Ms. [redacted] successfully applied the $100 to a prepaid card. Since Ms. [redacted]'s money was successfully transferred from her Reloadit Pack to a prepaid card, we consider this matter to be closed. Please reach out to us with any further questions.
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
[redacted] XXXXX
www.BlackhawkNetwork.com
[redacted]@bhnetwork.com

Initial Business Response /* (1000, 5, 2015/07/16) */
VIA Revdex.com WEBSITE
July 16, 2015
Revdex.com
Complaint Case: XXXXXXXX
RE: [redacted]
Dear Ms. [redacted],
On July 2, 2015, "Reloadit" received a complaint from [redacted] with respect to a Reloadit Pack. "Reloadit" is...

actually a brand name; not a company. Blackhawk Network California, Inc. is the issuer of the Reloadit Pack.
On June 26, 2015, Mr. [redacted] purchased a Reloadit Pack at 6:28 pm (CT) at a supermarket in [redacted]
Unfortunately, Mr. [redacted] appears to have been the victim of a cloned site. He certainly did not go to www.reloadit.com; instead, he went to a site that looked like www.reloadit.com but was not (we have discovered several such sites and continue to contact those sites' hosts to request that the sites be taken down; nevertheless, they keep popping up). We are positive this is the case, because the actual Reloadit site requires every customer to create a safe using their email address. Mr. [redacted] has created two safes on our website, but this Reloadit Pack was never added to either one. Instead, the Pack was added to someone else's safe (one established by a fraudster) and the funds were loaded to a prepaid card that they controlled. In order for someone to add a Pack to their safe and apply the funds, they need to know the Pack PIN, which is hidden under the "scratch off", and the exact amount associated with the Pack. When Mr. [redacted] entered this information on the cloned site, he gave the fraudsters the information they needed to steal his funds.
Unfortunately, we cannot provide a refund to Mr. [redacted] because he gave the Pack number to a criminal. We suggest that he file a police report regarding this matter. If Mr. [redacted] does pursue this matter with law enforcement, then we will assist them in their efforts to apprehend the perpetrators.
We consider this matter closed. Please, reach out to us with any further questions.
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
[redacted] XXXXX
www.BlackhawkNetwork.com
[redacted]@bhnetwork.com

Initial Business Response /* (1000, 5, 2015/07/16) */
VIA Revdex.com WEBSITE
July 16, 2015
Revdex.com
Complaint Case: XXXXXXXX
RE: [redacted]
Dear Ms. [redacted],
On July 2, 2015, "Reloadit" received a complaint from [redacted] with respect to a Reloadit Pack. "Reloadit" is...

a brand name; not a company. Blackhawk Network California, Inc. is the issuer of the Reloadit Pack.
On July 1, 2015, Ms. [redacted] purchased a Reloadit Pack and associated $100 with it. Unfortunately, Ms. [redacted] had difficulty accessing the safe at www.reloadit.com. The safe is now a requirement for all Reloadit customers in an effort to safeguard our customers from fraud. Since the safe is the only way that a customer may apply funds from a Reloadit Pack to a prepaid card, Ms. [redacted] requested a refund for her Reloadit Pack.
We apologize for any inconvenience that Ms. [redacted] has experienced. We have processed a refund for the full amount of her Reloadit Pack. The check was issued on July 15, 2015. Ms. [redacted] should receive the check in 7-10 business days.
We consider this matter closed. Please, reach out to us with any further questions.
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
[redacted] XXXXX
www.BlackhawkNetwork.com
[redacted]@bhnetwork.com
Initial Consumer Rebuttal /* (3000, 7, 2015/07/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This company has not only stolen my money but the fact of their absolute denial of accountability is ridiculous. I have record of over 15 calls to this company in regards to this matter, sometimes waiting as long as 4 hours to talk to someone . Only then to be given the runaround and be dismissed with a generic fallacy like they have done once again. It has been ALMOST 1 MONTH since these thieves have stolen my money and No CHECK has been issued, not one thing has been done . They are a fraudulent money scam that needs to be stopped immediately! My daughter needed medication at the the time of this incident and I didnt have enough on my account to cover what insurance wouldnt, so my friend loaned me the money and went thru this company and these people COMPLETELY STOLE the money and gave absolutely No RESOLUTION other than " Sorry we dont know what to tell you !" My daughter went without her medication and was hospitalized because of all of this . So in response to their "beauty pagent" answer as stated , an unequivocal emphatic NO ! They are thieves , they are lying about issuing a check and its unacceptable. Business practice .

Final Business Response /* (4000, 12, 2015/08/12) */
[redacted]Document Attached[redacted]
VIA Revdex.com WEBSITE
August 12, 2015
Revdex.com
Complaint Case: XXXXXXXX
RE: [redacted] Rebuttal
Dear Ms. [redacted],
On July 28, 2015, we received a rebuttal from [redacted] in regards to our response to her original complaint.
On July 15, 2015, we issued a refund check to Ms. [redacted] for the full amount of her Reloadit Pack. Since it was never received by Ms. [redacted], we placed a stop payment on the original check and reissued the check. This check was mailed on August 7, 2015. It generally takes 7-10 business days for the customer to receive it. Ms. [redacted] should receive it soon, if she has not already done so. If she does not receive the check, then she should contact us so that we may ensure that she receives her refund.
We consider this matter closed. Please, reach out to us with any further questions.
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
[redacted] XXXXX
www.BlackhawkNetwork.com
[redacted]@bhnetwork.com

Initial Business Response /* (1000, 7, 2015/07/15) */
VIA Revdex.com WEBSITE
July 15, 2015
Revdex.com
Complaint Case: XXXXXXXX
RE: [redacted]
Dear Ms. [redacted],
On June 30, 2015, "Reloadit" received a complaint from [redacted] with respect to applying funds from his Reloadit...

Pack to his prepaid card via the Reloadit Safe on www.reloadit.com. "Reloadit" is actually a brand name, not a company. Blackhawk Network California, Inc. operates this website and issues the Reloadit Pack.
Mr. [redacted] states that she has experienced difficulties accessing his Reloadit Safe via www.reloadit.com. The safe allows our Reloadit customer to store multiple Packs for future loads and is now a requirement for all Reloadit customers in an effort to safeguard our customers from fraud. For security purposes, there is a waiting period from the time a Reloadit Pack is added to a safe until the customer may apply it to a prepaid card. There is also a card validation period for each new prepaid card that is added to the safe.
On June 27, 2015, Mr. [redacted] purchased a Reloadit Pack and associated $250 to it. On July 3, 2015, the funds were successfully applied to his prepaid card. We apologize for any inconvenience or delay that Mr. [redacted] may have experienced.
Since Mr. [redacted] was able to transfer the money from the Reloadit Pack to his prepaid card, we consider this matter to be closed. Please reach out to us with any further questions.
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
[redacted] XXXXX
www.BlackhawkNetwork.com
[redacted]@bhnetwork.com