Reloadit

Initial Business Response /* (1000, 7, 2015/09/14) */
VIA Revdex.com WEBSITE
September 14, 2015
Revdex.com
Complaint Case: XXXXXXXX
RE: [redacted]
Dear Ms. [redacted],
On August 21, 2015, "Reloadit" received a complaint from [redacted] with respect to applying funds from her...

Reloadit Pack to her prepaid card via the Reloadit Safe on www.reloadit.com. "Reloadit" is actually a brand name, not a company. Blackhawk Network California, Inc. operates this website and issues the Reloadit Pack.
Ms. [redacted] states that she experienced difficulties accessing the website in order to apply a Reloadit Pack to a prepaid card. All Reloadit customers must create a safe via www.reloadit.com. The safe allows our Reloadit customers to store multiple loads and is now a requirement for all Reloadit customers in an effort to safeguard our customers from fraud.
We have contacted Ms. [redacted] several times to offer assistance. Ms. [redacted] failed to respond and provide any of the requested information that would enable us to do so. As a result, we must assume that this matter has been resolved. We apologize for any inconvenience or delay that Ms. [redacted] may have experienced.
Unless Ms. [redacted] provides further information, we will consider this matter to be closed. Please reach out to us with any further questions.
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
[redacted] XXXXX
www.BlackhawkNetwork.com
[redacted]@bhnetwork.com

Initial Business Response /* (1000, 15, 2015/08/28) */
[redacted]Document Attached[redacted]
VIA Revdex.com WEBSITE
August 28, 2015
Revdex.com
Complaint Case: XXXXXXXX
RE: [redacted]
Dear Ms. [redacted],
On July 30, 2015, "Reloadit" received a complaint from [redacted] with respect to...

applying funds from his Reloadit Pack to his prepaid card via the Reloadit Safe on www.reloadit.com. "Reloadit" is acutally a brand name, not a company. Blackhawk Network California, Inc. operates this website and issues the Reloadit Pack.
Mr. [redacted] eludes that he experienced difficulties accessing his Reloadit Safe via www.reloadit.com. The safe allows our Reloadit customer to store multiple Packs for future loads and is now a requirement for all Reloadit customers in an effort to safeguard our customers from fraud. For security purposes, there is a waiting period from the time a Reloadit Pack is added to a safe until the customer may apply it to a prepaid card. There is also a card validation period for each new prepaid card that is added to the safe. Mr. [redacted] states in his complaint that he was unable to apply his Reloadit Pack to his prepaid card due to issues accessing the safe.
We have contacted Mr. [redacted] several times to offer assistance. Mr. [redacted] failed to respond and provide any of the requested information that would enable us to do so. As a result, we must assume that this matter has been resolved. We apologize for any inconvenience or delay that Mr. [redacted] may have experienced.
Unless Mr. [redacted] provides further information, we will consider this matter to be closed. Please reach out to us with any further questions.
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
[redacted] XXXXX
www.BlackhawkNetwork.com
[redacted]@bhnetwork.com

Initial Business Response /* (1000, 15, 2015/08/28) */
[redacted]Document Attached[redacted]
VIA Revdex.com WEBSITE
August 28, 2015
Revdex.com
Complaint Case: XXXXXXXX
RE: [redacted]
Dear Ms. [redacted],
On July 29, 2015, "Reloadit" received a complaint from [redacted] with respect to...

a Reloadit Pack. "Reloadit" is actually a brand name, not a company. Blackhawk Network California, Inc. is the issuer of the Reloadit Pack.
On July 22, 2015, Ms. [redacted] purchased a Reloadit Pack and associated $145 with the Pack. She attempted to transfer the money on her Pack to a prepaid card via the internet the following day.
Unfortunately, Ms. [redacted] appears to have been the victim of a cloned site. She certainly did not go to www.reloadit.com; instead, she went to a site that looked like www.reloadit.com but was not (we have discovered several such sites and continue to contact those sites' hosts to request that the sites be taken down; nevertheless, they keep popping up). We are positive this is the case, because the actual Reloadit site requires every customer to create a safe using their email address. A safe was never created using Ms. [redacted]' email address even though she claims to have done so.
When Ms. [redacted] entered her Pack number on the cloned site, she gave the fraudsters the information they needed to transfer the money on her Pack to a prepaid card they controlled. By the time Ms. [redacted] realized that the funds were not on her card, the fraudsters had done just that. The funds were loaded to a third party prepaid card on July 23, 2015.
Unfortunately, we cannot provide a refund to Ms. [redacted] because she gave the Pack number to a criminal. We suggest that she file a police report regarding this matter. If Ms. [redacted] does pursue this matter with law enforcement, then we will assist them in their efforts to apprehend the perpetrators.
We consider this matter closed. Please, reach out to us with any further questions.
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
[redacted] XXXXX
www.BlackhawkNetwork.com
[redacted]@bhnetwork.com
Initial Consumer Rebuttal /* (3000, 17, 2015/08/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is not accurate I went on reloadit.com website as instructed on the "reloadit" card. I already had a safe created using my email which I logged in and tryed to load my pack, it was giving me a invalid error. I never went on any clone website It's no such thing as a clone website I already used reloadit before I tryed to load this so im familiar with the proper website and way to load my card. I want a full refund because I did not use a clone website I used reloadit.com maybe a error on their end because I followed instructions as prompted.
Final Business Response /* (4000, 19, 2015/09/15) */
VIA Revdex.com WEBSITE
September 15, 2015
Revdex.com
Complaint Case: XXXXXXXX
RE: [redacted] Rebuttal
Dear Ms. Thomas,
On September 2, 2015, we received a rebuttal from [redacted] with respect to our response to her original complaint.
We are sorry that Ms. [redacted] was a victim of a cloned site. Unfortunately, we do not have any way of preventing fraudsters from creating these sites. We continue to contact these sites' hosts to request that the sites be taken down as soon as we are made aware of them. We are unable to provide a refund because the funds are no longer available. We will work with law enforcement regarding this matter in order to assist with the apprehension of the perpetrators.
We consider this matter closed. Please, reach out to us with any further questions.
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
[redacted] XXXXX
www.BlackhawkNetwork.com
[redacted]@bhnetwork.com
Final Consumer Response /* (4200, 23, 2015/09/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I used no clone website. I am well familiar with the proper website I use it frequently this is not my first time so there's no way I was a visit of a clone website my funds were stolen from me I'm assuming now this company is a scam because I never visited any site other than reloadit.com I will like a reimbursement of my funds

Initial Business Response /* (1000, 7, 2015/07/15) */
VIA Revdex.com WEBSITE
July 15, 2015
Revdex.com
Complaint Case: XXXXXXXX
RE: [redacted]
Dear Ms. [redacted],
On June 30, 2015, "Reloadit" received a complaint from [redacted] with respect to applying funds from her Reloadit...

Pack to her prepaid card via the Reloadit Safe on www.reloadit.com. "Reloadit" is actually a brand name; not a company. Blackhawk Network California, Inc. operates this website and issues the Reloadit Pack.
Mr. [redacted] states that he has experienced difficulties accessing his Reloadit Safe via www.reloadit.com. The safe allows our Reloadit customer to store multiple Packs for future loads and is now a requirement for all Reloadit customers in an effort to safeguard our customers from fraud. For security purposes, there is a waiting period from the time a Reloadit Pack is added to a safe until the customer may apply it to a prepaid card. There is also a card validation period for each new prepaid card that is added to the safe. Mr. [redacted] states in his complaint that he was unable to access his funds and sign in to his safe.
We have made several attempts to contact Mr. [redacted] to offer assistance. Since we have not received a response from Mr. [redacted], we must assume that this matter has been resolved.
Accordingly, we consider this matter to be closed. Please reach out to us with any further questions.
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
[redacted] XXXXX
www.BlackhawkNetwork.com
[redacted]@bhnetwork.com

Initial Business Response /* (1000, 7, 2015/10/30) */
VIA Revdex.com WEBSITE
October 30, 2015
Revdex.com
Complaint Case: XXXXXXXX
RE: [redacted]
Dear Ms. [redacted],
On October 20, 2015, "Reloadit" received a complaint from [redacted] with respect to applying funds from his...

Reloadit Pack to his prepaid card via the Reloadit Safe on www.reloadit.com. "Reloadit" is actually a brand, not a company. Blackhawk Network California, Inc. operates this website and issues the Reloadit Pack.
On October 2, 2015, Mr. [redacted] purchased a Reloadit Pack and associated $300 to it. Mr. [redacted] states that he experienced difficulties applying the Pack to his prepaid card. He attempted to load the funds from the Pack to a prepaid card, but the load was rejected by the card company and the funds reversed back to the Pack. On October 5, 2015, he was able to load the $300 from the Pack to his prepaid card. We are not certain why Mr. [redacted]'s prepaid card issuer and/or program manager rejected some of his attempted loads; we suggest he contact them. We apologize for any inconvenience or delay that Mr. [redacted] may have experienced.
We consider this matter to be closed. Please reach out to us with any further questions.
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
[redacted] XXXXX
www.BlackhawkNetwork.com
[redacted]@bhnetwork.com

VIA Revdex.com WEBSITE
 
October 26, 2016
 
Revdex.com
Complaint Case: [redacted]
 
RE: [redacted]
 
Dear [redacted],
 
On October 17, 2015, “Reloadit” received a complaint from Kimberley Victor with respect to a refund for a Reloadit Pack. ...

“Reloadit” is actually a brand name, not a company.  Blackhawk Network California, Inc. is the issuer of the Reloadit Pack.
 
On October 13, 2016, [redacted] purchased a Reloadit Pack and associated $150 with the Pack.  Unfortunately, [redacted] experienced difficulties applying the Pack to her prepaid card.  On October 18, 2016, [redacted] co called us to request a refund for her Reloadit Pack.
 
It generally takes 30 business days for a refund check to be received.  We have processed the refund and it will be sent by the end of this week.  It generally takes 7-10 business days from the time a check is shipped for it to be received.  We have sent this information to [redacted] along with a copy of a sample check so that she knows what to expect.  We apologize for any delay or inconvenience that [redacted] may have experienced.
 
We consider this matter closed.  Please, reach out to us with any further questions.
 
Best Regards,
[redacted]

VIA Revdex.com WEBSITE
 
March 31, 2017
 
Revdex.com
Complaint Case: [redacted]
 
RE: [redacted]
 
Dear [redacted]
 
On March 21, 2017, “Reloadit” received a complaint from [redacted] with respect to applying funds from his Reloadit Pack to a...

prepaid card via the Reloadit Safe on [redacted] “Reloadit” is actually a brand name; not a company.  Blackhawk Network California, Inc., operates this website and issues the Reloadit Pack.
 
On June 29, 2015, [redacted] purchased a Reloadit Pack and associated $450 to it.  On December 23, 2016, [redacted] first contacted us to request assistance in creating an online safe at www.reloadit.com.  The safe is now the only way that a Reloadit customer may apply a Pack to a prepaid card.  The safe is a requirement in an effort to safeguard our customers from fraud.
 
On January 20, 2017, [redacted] contacted us again to request a refund for his Reloadit Pack.  In order to process a refund, we do require proof of purchase in order to verify the purchaser.  Due to the amount of time that it has been since [redacted] purchased the Pack, he was unable to provide the requested documentation.  He was able to provide the purchase information, which was used for verification.  We have processed a refund check for the full amount of the Pack including the purchase fee.  [redacted] should receive it in approximately 10-15 business days.  We have sent this information to [redacted] along with a copy of a sample check so that he knows what to expect.  We apologize for any inconvenience or delay that [redacted] may have experienced.
 
Accordingly, we consider this matter to be resolved.  Please reach out to us with any further questions.
 
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
[redacted]
[redacted]

Initial Business Response /* (1000, 7, 2015/09/25) */
VIA Revdex.com WEBSITE
September 25, 2015
Revdex.com
Complaint Case: XXXXXXXX
RE: [redacted]
Dear Ms. [redacted],
On August 31, 2015, "Reloadit" received a complaint from [redacted] with respect to applying funds from her...

Reloadit Pack to her prepaid card via the Reloadit Safe on www.reloadit.com. "Reloadit" is actually a brand name; not a company. Blackhawk Network California, Inc. operates this website and issues the Reloadit Pack.
The safe is now a requirement for all Reloadit customers in an effort to safeguard our customers from fraud. For security purposes, there is a waiting period from the time a Reloadit Pack is added to a safe until the customer may apply it to a prepaid card. There is also a card validation period for each new prepaid card that is added to the safe.
On August 16, 2015, Ms. [redacted] purchased a Reloadit Pack and associated $20 to it. We were able to reach out to her prepaid card company and ensure the funds were loaded to her card. They confirmed that the Pack was successfully applied on August 31, 2015. That same day, we notified Ms. [redacted] that this matter had been resolved. We apologize for any inconvenience or delay that Ms. [redacted] may have experienced.
Since we were able to transfer the money from the Reloadit Pack to Ms. [redacted]'s prepaid card, we consider this matter to be closed. Please reach out to us with any further questions.
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
[redacted] XXXXX
www.BlackhawkNetwork.com
[redacted]@bhnetwork.com
Initial Consumer Rebuttal /* (2000, 9, 2015/09/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The organization put the funds on my card and the issue was resolved.

Good morning,
 
Just giving an update, I finally got the check cashed and it took them awhile to verify it but at the end it's done. Even thoe they charged me 21dlrs for it but hey better then loosing 400.
 
Thank You so much
Have a Merry Christmas and happy New year!!!
 
 
[redacted]
Sent from Yahoo Mail on Android

Initial Business Response /* (1000, 7, 2015/09/14) */
VIA Revdex.com WEBSITE
September 14, 2015
Revdex.com
Complaint Case: XXXXXXXX
RE: [redacted]
Dear Ms. [redacted],
On August 21, 2015, "Reloadit" received a complaint from [redacted] with respect to applying funds from her...

Reloadit Pack to a prepaid card via the Reloadit Safe on www.reloadit.com. "Reloadit" is actually a brand name; not a company. Blackhawk Network California, Inc. operates this website and issues the Reloadit Pack.
On August 17, 2015, Ms. [redacted] purchased a Reloadit Pack and associated $100 to it. Ms. [redacted] states that she experienced difficulties accessing the website in order to apply a Reloadit Pack to a prepaid card. Ms. [redacted] has confirmed that this issue has been resolved. We apologize for any inconvenience or delay that Ms. [redacted] may have experienced.
We consider this matter to be closed. Please reach out to us with any further questions.
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
[redacted] XXXXX
www.BlackhawkNetwork.com
[redacted]@bhnetwork.com

Initial Business Response /* (1000, 7, 2015/07/21) */
VIA Revdex.com WEBSITE
July 21, 2015
Revdex.com
Complaint Case: XXXXXXXX
RE: [redacted]
Dear Ms. [redacted],
On July 2, 2015, "Reloadit" received a complaint from [redacted] with respect to applying funds from his Reloadit...

Packs to a prepaid card via the Reloadit Safe on www.reloadit.com. "Reloadit" is actually a brand name; not a company. Blackhawk Network California, Inc. operates this website and issues the Reloadit Pack.
Mr. [redacted] states that he experienced difficulties applying a Reloadit Pack to a prepaid card. All Reloadit customers must create a safe via www.reloadit.com. The safe allows our Reloadit customer to store multiple Packs for future loads and is now a requirement for all Reloadit customers in an effort to safeguard our customers from fraud. For security purposes, there is a waiting period from the time a Reloadit Pack is added to a safe until the customer may apply it to a prepaid card. There is also a card validation period for each new prepaid card that is added to the safe. Currently, the safe is the only method in which a customer may apply the funds from a Reloadit Pack to a prepaid card.
On June 26, 2015, Mr. [redacted] purchased a Reloadit Pack and associated $100 to it. On July 2, 2015, the funds were successfully applied to a prepaid card. We apologize for any inconvenience or delay that Mr. [redacted] may have experienced.
Since Mr. [redacted]' money was successfully transferred from his Reloadit Pack to a prepaid card, we consider this matter to be closed. Please reach out to us with any further questions.
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
[redacted] XXXXX
www.BlackhawkNetwork.com
[redacted]@bhnetwork.com

Initial Business Response /* (1000, 7, 2015/06/29) */
VIA Revdex.com WEBSITE
June 29, 2015
Revdex.com
Complaint Case: XXXXXXXX
RE: [redacted]
Dear Ms. [redacted],
On February 27, 2015, Blackhawk Network, Inc. ("Blackhawk") received a complaint from [redacted] with...

respect to four Reloadit Packs that her mother purchased as a result of a scam. Blackhawk's affiliate, Blackhawk Network California, Inc., is the issuer of the Reloadit Pack.
On January 29, 2015, Ms. [redacted]'s mother, Ms. [redacted] received a call from someone (a fraudster) claiming that her grandson was in jail. Ms. [redacted] was asked to purchase four Reloadit Packs for $500 each in order to post bail for her grandson who had allegedly been arrested. She purchased the Packs, but never provided the information to the fraudster. Ms. [redacted] originally contacted customer service on April 1, 2015. At that time, she was informed that she could apply the Packs to a prepaid card, which she said that she would do.
In order to apply a Reloadit Pack to a prepaid card, a customer must create a Reloadit safe at www.reloadit.com. The safe is now a requirement for all Reloadit customers in an effort to safeguard our customers from fraud. Unfortunately, Ms.[redacted] had difficulty creating the safe and was unable to apply the funds from the Packs to her prepaid card.
We are sorry that Ms. [redacted] was victimized by this fraud scheme. She provided copies to us of the Packs and receipt for verification. We issued a refund check for the full amount of $2000 on June 23, 2015. Ms. [redacted] should receive it in 7-10 days.
Accordingly, we consider this matter closed. Please, reach out to us with any further questions.
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
[redacted] XXXXX
www.BlackhawkNetwork.com
[redacted]@bhnetwork.com
Initial Consumer Rebuttal /* (2000, 9, 2015/07/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/07/13) */
VIA Revdex.com WEBSITE
July 13, 2015
Revdex.com
Complaint Case: XXXXXXXX
RE: [redacted]
Dear Ms. [redacted],
On June 29, 2015, "Reloadit"received a complaint from [redacted] with respect to applying funds from her Reloadit...

Pack to her prepaid card via the Reloadit Safe on www.reloadit.com. "Reloadit" is actually a brand name, not a company. Blackhawk Network Californina, Inc. operates this website and issues the Reloadit Pack.
Ms. [redacted] states that she has experienced difficulties accessing her Reloadit Safe via www.reloadit.com. The safe allows our Reloadit customer to store multiple Packs for future loads and is now a requirement for all Reloadit customers in an effort to safeguard our customers from fraud. For security purposes, there is a waiting period from the time a Reloadit Pack is added to a safe until the customer may apply it to a prepaid card. There is also a card validation period for each new prepaid card that is added to the safe.
On June 21, 2015, Ms. [redacted] purchased a Reloadit Pack and associated $120 to it. On July 2, 2015, the funds were successfully applied to her prepaid card. We apologize for any inconvenience or delay that Ms. [redacted] may have experienced.
Since Ms. [redacted] was able to transfer the money from the Reloadit Pack to her prepaid card, we consider this matter to be closed. Please reach out to us with any further questions.
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
[redacted] XXXXX
www.BlackhawkNetwork.com
[redacted]@bhnetwork.com

Subject: Complaint #[redacted]
 
The above complaint number against Reloadit has been resolved. I have received my funds and they have been applied to my card.

Initial Business Response /* (1000, 8, 2015/09/09) */
[redacted]Document Attached[redacted]
VIA Revdex.com WEBSITE
September 4, 2015
Revdex.com
Complaint Case: XXXXXXXX
RE: [redacted]
Dear Ms. [redacted],
On April 14, 2015, "Reloadit" received correspondence from [redacted] with...

respect to a Reloadit Pack. "Reloadit" is actually a brand name and not an independent company. Blackhawk Network California, Inc., is the issuer of the Reloadit Pack.
We are continually finding ways to improve our products and features. We apologize if Ms. [redacted] was unable to access her funds in a timely manner due to any technical issues or website maintenance. There are other ways in which prepaid cards may be "loaded". We suggest that Ms. [redacted] refer to her prepaid card's website for further details.

Please reach out to us with any further questions.
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
[redacted] XXXXX
www.BlackhawkNetwork.com
[redacted]@bhnetwork.com
Initial Consumer Rebuttal /* (3000, 10, 2015/09/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There response is always put off on th customer
Final Business Response /* (4000, 12, 2015/09/11) */
We have no further comment on this matter.

Initial Business Response /* (1000, 7, 2015/10/05) */
VIA Revdex.com WEBSITE
October 5, 2015
Revdex.com
Complaint Case: XXXXXXXX
RE: [redacted]
Dear Ms. [redacted],
On September 14, 2015, "Reloadit" received a complaint from [redacted] with respect to accessing funds applied...

to her safe on www.reloadit.com. "Reloadit" is actually a brand, not a company. Blackhawk Network California Inc. operates this website and issues the Reloadit Pack.
On September 11, 2015, Ms. [redacted] purchased a Reloadit Pack which she placed in her Reloadit Safe via www.reloadit.com. The safe allows our Reloadit customer to store multiple Packs for future loads and is now a requirement for all Reloadit customers in an effort to safeguard our customers from fraud. For security purposes, there is a brief waiting period from the time a Reloadit Pack is added to a safe until the customer may apply it to a prepaid card. There is also a briefcard validation period for each new prepaid card that is added to the safe. On September 11, 2015, Ms. [redacted] created a safe and added a Reloadit Pack and prepaid card. We apologize that she was unable to access her funds immediately due to our security features that are in place to protect our customers from fraud. After the card validation period expired, Ms. [redacted] was able to successfully load her prepaid card.
Accordingly, we consider this matter to be closed. Please reach out to us with any further questions.
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
[redacted] XXXXX
www.BlackhawkNetwork.com
[redacted]@bhnetwork.com
Initial Consumer Rebuttal /* (3000, 9, 2015/10/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I dont accept the response given because it doesn't validate the complaint I had. The issue I have is that they FAIL to disclose anywhere on the reloadit pack, in their disclosures, and on the website that there is a 4hr or more hold time before your funds are available. And they dont tell you until after you've loaded the funds on the pack, and It wasnt until I called in to speak with customer service that they disclosed it. They just have your funds giving you no option but to wait. They should at least mention the validation period and hold time they have and required to validate the card prior to you depositing your funds so you have an option to decide if you want to consider their service which I would not consider again having to find out the way I did during an URGENT matter at the time.
Final Business Response /* (4000, 11, 2015/10/19) */
VIA Revdex.com WEBSITE
October 19, 2015
Revdex.com
Complaint Case: XXXXXXXX
RE: [redacted] Rebuttal
Dear Ms. [redacted],
On October 9, 2015, we received a rebuttal from [redacted] with respect to our response to her original complaint.
We appreciate Ms. [redacted]' feedback and apologize for any inconvenience she may have experienced. Our priority is the security of our customers and their accounts. We will continue to do our best to take measures to safeguard our customers from fraud. For security purposes, there is a waiting period from the time a Reloadit Pack is added to a safe until the time that a customer may apply it to a prepaid card. There is also a 2-4 hours card validation period for each new prepaid card this added to the safe. We apologize for any inconvenience that these waiting periods may impose, but they are in place to protect our customers and their accounts.
We consider this matter to be closed. Please reach out to us with any further questions.
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
[redacted] XXXXX
www.BlackhawkNetwork.com
[redacted]@bhnetwork.com

Initial Business Response /* (1000, 7, 2015/10/12) */
VIA Revdex.com WEBSITE
October 12, 2015
Revdex.com
Complaint Case: XXXXXXXX
RE: [redacted]
Dear Ms. [redacted],
On September 25, 2015, "Reloadit" received a complaint from [redacted] with respect to six Reloadit Packs...

that his mother-in-law purchased as a result of a scam. "Reloadit" is actually a brand, not a company. Blackhawk Network California, Inc. is the issuer of the Reloadit Pack.
On August 27, 2015, Mr. [redacted]'s mother-in-law purchased six Reloadit Packs as the result of a scam. The next day, Mr. [redacted] suspected fraud and contacted customer service. Since Mr. [redacted] contacted us prior to his mother-in-law providing the PINs to the fraudsters, we were able to recover all of the funds. In order to verify Mr. [redacted]'s mother-in-law, Ms. [redacted], as the purchaser of the Packs, we requested documentation, which we received. Once the documentation was received, we processed and approved her refund. A check for the full amount of all six Packs was issued on September 11, 2015. Ms. [redacted] should have received it by now.
Accordingly, we consider this matter closed. Please, reach out to us with any further questions.
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
[redacted] XXXXX
www.BlackhawkNetwork.com
[redacted]@bhnetwork.com
Initial Consumer Rebuttal /* (2000, 9, 2015/10/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)

VIA Revdex.com WEBSITE
 
September 1, 2017
 
Revdex.com
Complaint Case: [redacted]
 
RE: [redacted]
 
Dear [redacted]
 
On August 24, 2017, “Reloadit” received a complaint from [redacted] with respect to applying funds from her Reloadit Pack to her...

prepaid card via the Reloadit Safe on [redacted]  “Reloadit” is actually a brand name; not a company.  [redacted]. operates this website and issues the Reloadit Pack.
 
The safe is now a requirement for all Reloadit customers in an effort to safeguard our customers from fraud.  For security purposes, there is a waiting period from the time a Reloadit Pack is added to a safe until the customer may apply it to a prepaid card.  There is also a card validation period for each new prepaid card that is added to the safe. 
 
On August 22, 2017, [redacted] purchased a Reloadit Pack and associated $100 to it.  We were able to reach out to her prepaid card company and ensure the funds were loaded to her card.  They confirmed that the Pack was successfully applied on August 30, 2017.  That same day, we notified [redacted] that this matter had been resolved. We apologize for any inconvenience or delay that [redacted] may have experienced.
 
Since we were able to transfer the money from the Reloadit Pack to [redacted] prepaid card, we consider this matter to be closed.  Please reach out to us with any further questions.
 
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
Reno, NV 89511
[redacted]
[redacted]

Initial Business Response /* (4000, 10, 2015/08/04) */
VIA Revdex.com WEBSITE
August 4, 2015
Revdex.com
Complaint Case: XXXXXXXX
RE: [redacted]
Dear Ms. [redacted],
On July 2, 2015, "Reloadit" received a complaint from [redacted] with respect to applying funds from his Reloadit...

Packs to a prepaid card via the Reloadit Safe on www.reloadit.com. "Reloadit" is actually a brand name; not a company. Blackhawk Network California, Inc. operates this website and issues the Reloadit Pack.
Mr. [redacted] states that he experienced difficulties applying a Reloadit Pack to a prepaid card. All Reloadit customers must create a safe via www.reloadit.com. The safe is now a requirement for all Reloadit customers in an effort to safeguard our customers from fraud. For security purposes, there is a waiting period from the time a Reloadit Pack is added to a safe until the customer may apply it to a prepaid card. There is also a card validation period for each new prepaid card that is added to the safe. Currently, the safe is the only method in which a customer may apply the funds from a Reloadit Pack to a prepaid card.
Mr. [redacted] states that he purchased two Reloadit Packs and associated $500 to each on June 20, 2015. He states that he was unable to successfully apply the Packs to his prepaid card until July 3, 2015. As a result of the delay, Mr. [redacted] claims that he was charged $146 in late fees. He has requested to be reimbursed for these charges. Mr. [redacted] has provided documentation that supports these charges. We have contacted Mr. [redacted] regarding compensation.
We consider this matter to be closed. Please reach out to us with any further questions.
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
[redacted] XXXXX
www.BlackhawkNetwork.com
[redacted]@bhnetwork.com
Initial Consumer Rebuttal /* (2000, 12, 2015/08/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company has reviewed my complaint and agreed to send me a prepaid visa debit card with the amount I was requesting. Thank you for all your help.

VIA Revdex.com WEBSITE
 
October 20, 2016
 
Revdex.com
Complaint Case: [redacted]
 
RE: [redacted]
 
Dear [redacted]
 
On October 12, 2015, “Reloadit” received a complaint from [redacted] with respect to a refund for a Reloadit Pack.  “Reloadit” is...

actually a brand name, not a company.  Blackhawk Network California, Inc. is the issuer of the Reloadit Pack.
 
On September 15, 2016, [redacted] purchased a Reloadit Pack and associated $200 with the Pack.  That same day, [redacted] called us and informed us that the PIN (located under a peel-off covering) was not readable.  Since the PIN is required to create a safe at[redacted] and load a prepaid card with a Reloadit Pack, a refund request was created and [redacted] was informed that he should expect a check in 30 business days.
 
For security purposes, documentation is requested for every Reloadit refund request.  We apologize if this was not properly communicated to [redacted] at the time the refund was requested.  We have processed a refund for the amount of the Pack.  [redacted] should receive it in approximately two weeks.  We have reached out to him to inform him of this and have provided a sample copy of a check so that he knows what to expect.
 
We apologize for any delay or inconvenience that [redacted] may have experienced.
 
We consider this matter closed.  Please, reach out to us with any further questions.
 
Best Regards,
[redacted]
Blackhawk Network
Customer Service Specialist
[redacted]
[redacted]