Reloadit

Initial Business Response / [redacted] (1000, 5, 2015/09/15) */ VIA Revdex.com WEBSITE September 15, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Dear Ms [redacted] , On September 4, 2015, "Reloadit" received a complaint from [redacted] with respect to a Reloadit Pack "Reloadit" is actually a brand name, not a companyBlackhawk Network California, Incis the issuer of the Reloadit Pack On August 24, 2015, Ms [redacted] purchased a Reloadit Pack and associated $with the PackShe attempted to transfer the money on this Pack to a prepaid card via the internet on that same day Unfortunately, Ms [redacted] appears to have been the victim of a cloned siteShe certainly did not go to www.reloadit.com; instead, she went to a site that looked like www.reloadit.com but was not (we have discovered several such sites and continue to contact those sites' hosts to request that the sites be taken down; nevertheless, they keep popping up)We are positive this is the case, because the actual Reloadit site requires every customer to create a safe using their email addressThe Pack is then applied to the safeWe were unable to locate a safe associated with Ms***'s email address When Ms [redacted] entered the Pack number on the cloned site, she gave the fraudsters the information they needed to transfer the money on this Pack to a prepaid card they controlledBy the time Ms [redacted] realized that the funds were not on her card, the fraudsters had done just thatThe funds were loaded to a third party prepaid card on August 24, Unfortunately, we cannot provide a refund to Ms [redacted] because she gave the Pack number to a criminalWe suggest that she file a police report regarding this matterIf Ms [redacted] does pursue this matter with law enforcement, then we will assist them in their efforts to apprehend the perpetrators We consider this matter closedPlease, reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist [redacted] XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com

Initial Business Response / [redacted] (1000, 7, 2015/08/05) */ VIA Revdex.com WEBSITE August 5, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Dear Ms [redacted] , On July 21, 2015, "Reloadit" received a complaint from [redacted] with respect to a Reloadit Pack "Reloadit" is actually a brand name, not a companyBlackhawk Network California, Incis the issuer of the Reloadit Pack On July 18, 2015, Ms [redacted] purchased a Reloadit Pack and associated $with the PackHer granddaughter attempted to transfer the money on this Pack to a prepaid card via the internet on that same day Unfortunately, Ms [redacted] and he granddaughter appear to have been the victims of a cloned siteHer granddaughter certainly did not go to www.reloadit.com; instead, she went to a site that looked like www.reloadit.com but was not (we have discovered several such sites and continue to contact those sites' hosts to request that the sites be taken down; nevertheless, they keep popping up)We are positive this is the case, because the actual Reloadit site requires every customer to create a safe using their email addressThe Pack is then applied to the safeWe were unable to locate a safe associated with Ms [redacted] 's or a member of her family's email addresses When Ms [redacted] 's granddaughter entered the Pack number on the cloned site, she gave the fraudsters the information they needed to transfer the money on this Pack to a prepaid card they controlledBy the time Ms [redacted] 's granddaughter realized that the funds were not on her card, the fraudsters had done just thatThe funds were loaded to a third party prepaid card on July 18, Unfortunately, we cannot provide a refund to Ms [redacted] because her granddaughter gave the Pack number to a criminalWe suggest that she file a police report regarding this matterIf Ms [redacted] does pursue this matter with law enforcement, then we will assist them in their efforts to apprehend the perpetrators We consider this matter closedPlease, reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist [redacted] XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com

Initial Business Response / [redacted] (1000, 7, 2015/07/21) */ VIA Revdex.com WEBSITE July 21, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Dear Ms [redacted] , On July 2, 2015, "Reloadit" received a complaint from [redacted] with respect to applying funds from her Reloadit Pack to a prepaid card via the Reloadit Safe on www.reloadit.com"Reloadit" is actually a brand name; not a companyBlackhawk Network California, Incoperates this website and issues the Reloadit Pack Ms [redacted] states that she experienced difficulties applying a Reloadit Pack to a prepaid cardAll Reloadit customers must create a safe via www.reloadit.com.The safe allows our Reloadit customer to store multiple Packs for future loads and is now a requirement for all Reloadit customers in an effort to safeguard our customers from fraudFor security purposes, there is a waiting period from the time a Reloadit Pack is added to a safe until the customer may apply it to a prepaid cardThere is also a card validation period for each new prepaid card that is added to the safeCurrently, the safe is the only method in which a customer may apply the funds from a Reloadit Pack to a prepaid card On June 26, 2015, Ms [redacted] purchased a Reloadit Pack and associated $to itOn July 3, 2015, the funds were successfully applied to a prepaid cardWe apologize for any inconvenience or delay that Ms [redacted] may have experienced Since Ms***'s money was successfully transferred from her Reloadit Pack to a prepaid card, we consider this matter to be closedPlease reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist [redacted] XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com

Initial Business Response /* (1000, 7, 2015/09/08) */
VIA Revdex.com WEBSITE
September 8,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On August 21, 2015, "Reloadit" received a complaint from *** *** with respect to applying funds from her
Reloadit Pack to a prepaid card via the Reloadit Safe on www.reloadit.com"Reloadit" is actually a brand name; not a companyBlackhawk Network California, Incoperates this website and issues the Reloadit Pack
On August 19, 2015, Ms*** purchased a Reloadit Pack and associated $to itMs*** states that she experienced difficulties accessing the website in order to apply a Reloadit Pack to a prepaid cardNevertheless, on August 21, 2015, the funds were successfully applied to her prepaid cardWe apologize for any inconvenience or delay that Ms*** may have experienced
Since Ms***'s money was successfully transferred from her Reloadit Pack to a prepaid card, we consider this matter to be closedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com
Initial Consumer Rebuttal /* (3000, 9, 2015/09/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The fact that the website was inoperable food so long caused me much difficulties due to the fact that I couldn't use my funds and incurred me to receive late fees and have payments returned and incurred more fees
Final Business Response /* (1000, 16, 2015/10/05) */
***Document Attached***
VIA Revdex.com WEBSITE
October 5,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** *** Rebuttal
Dear Ms***,
On September 11, 2015, "Reloadit" received a rebuttal from *** *** with respect to our response to her original complaint
Ms*** has stated that she had to pay late fees as a result of the delay she experiencedMs***'s money was applied to her prepaid card less than hours after she purchased her Reloadit PackI have contacted Ms*** several times to request documentation supporting these feesTo date, Ms*** has failed to provide any evidence supporting her claimAgain, we apologize for any inconvenience or delay that Ms*** may have experienced
We consider this matter to be closedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com

Hello ***,
I have attached a copy of our response to Ms*** complaint, since I am unable to submit it on the Revdex.com website
Thank you,
*** *** | Customer Service Specialist | Blackhawk Network
(O) 408.*** (F)
877.***
***.com | www.BlackhawkNetwork.com

VIA Revdex.com WEBSITE
March 10,
Revdex.com
Complaint Case: ***
RE: *** ***
Dear *** ***
On March 2, 2016, “Reloadit” received a complaint from *** *** with respect to an order that she placed on
www.giftcards.com. “Reloadit” is actually a brand name; not a company. Blackhawk Network, Inc(“Blackhawk”) owns and operates this website
We apologize for any delay or inconvenience that *** *** may have experienced. A refund check for this order has been processed for the full amount of $1,044.42. The check is made out to the purchaser. The check will arrive in a “postcard” style format and should be received within business days via U.S.P.S. We have attached a sample copy of a check so that *** *** is aware of what it will look like
Accordingly, we consider this matter to be resolved. Please reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
Reno, NV
*** ***

VIA Revdex.com WEBSITE
November 17,
Revdex.com
Complaint Case: ***
RE: *** ** ***
Dear *** ***
On November 9, 2016, “Reloadit” received a complaint from *** *** with respect to a refund for a Reloadit
Pack. “Reloadit” is actually a brand name, not a company. Blackhawk Network California, Incis the issuer of the Reloadit Pack
On November 4, 2016, *** *** purchased a Reloadit Pack and associated $to the Pack. *** *** states that she experienced difficulties creating an online safe at www.reloadit*** The safe is now the only way that a Reloadit customer may apply a Pack to a prepaid card. The safe is a requirement in an effort to safeguard our customers from fraud
On November 15, 2016, after received the Pack and prepaid card information from *** ***, we were able to assist her in applying the $to her prepaid card. That same day, we notified *** *** that the current balance of her prepaid card should reflect the $credit. *** *** has verified that she did receive the funds
We apologize for any delay or inconvenience that *** *** may have experienced
We consider this matter closed. Please, reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** ** *** *** ***

Hello,
Please see below the thread of responses regarding this caseAs of today I haven't been able to cash this check, the cashing places say that they can't verify the company because there is no one availableThe bank told me that that's not the correct acct numI already called Blackhawk again and they sent a notice to the 2nd level team they gave me case num ***The check doesn't even look real
Thank you and I hope something can be done
*** ***
Sent from Yahoo Mail on Android
On Wed, Dec 21, at 1:PM, *** ***
wrote:
Ok, this is really upsettingI tried another place and the num that u guys have on the check is always busy, so there's no way to verify anythingI need this resolved ASAP
Sent from Yahoo Mail on Android
On Tue, Dec 20, at 2:PM, *** ***
wrote:
I will try it again I hope they'll be able to cash it this time
Thank you
Sent from Yahoo Mail on Android
On Tue, Dec 20, at 2:PM, BH Customer Service
wrote:
The bank’s number is ***
From: *** *** [mailto:***] Sent: Tuesday, December 20, 2:PMTo: BH Customer Service Subject: RE: *** *** *** *** * ***
They tried calling the num that's on the check but the receptionist was never available The number to Blackhawk Network, it doesn't have the number to the bank
Sent from Yahoo Mail on Android
On Tue, Dec 20, at 2:PM, BH Customer Service
wrote:
Hello,
The check is funded. If whomever is cashing the check for you calls our bank, then they will confirm this so that the check may be cashed. The account is linked to our main account, which is funded. I apologize for any inconvenience
From: *** *** [mailto:***] Sent: Tuesday, December 20, 1:PMTo: BH Customer Service Subject: Re: *** *** *** *** * ***
Hello,
I'm still having issues with your company, I'm not happy at allI tried cashing the check and no one will cash it because it doesn't look legitimateI also called the bank that's on the check to verify the funds and they advised me that Acct#*** doesn't existI called your company and this is my new case # *** send level team I want this expedited
Thank You
Sent from Yahoo Mail on Android
On Mon, Dec 5, at 12:PM, BH Customer Service
wrote:
Hello *** ***
I have received your Revdex.com complaint regarding a refund for your Reloadit Pack. Your refund has been approved and processed. The check will be mailed by the end of the week. It generally takes 7-business days for a customer to receive the check once it has been mailed; however, it may take a little longer due to the holiday season. The check will arrive in a “postcard” style format so please keep an eye out for it. I have attached a sample copy of a check so that you are aware of what it will look like. The blacked-out section is where your name and address will appear. I apologize for any delay or inconvenience that you may have experienced
Regard,
*** *** | Customer Service Specialist |Blackhawk Network

Complaint: ***I am rejecting this response because:
I have already submitted all my receipts as well as pictures of the cardsI will not do it againBy the way My name is ** *** *** ***
No I will not be submitting my drivers license to you with all the fraud going on with your company and IDENTITY theft in the worldI do not trust any of you with my identificationMy account should never have been locked to begin with.Sincerely,*** ***

VIA Revdex.com WEBSITE
March 1,
Revdex.com
Complaint Case: ***
RE: *** ***
Dear *** ***
On February 24, 2016, “Reloadit” received a complaint from *** *** with respect to applying funds from her Reloadit Pack to a prepaid
card via the Reloadit Safe on ***. “Reloadit” is actually a brand name; not a company. Blackhawk Network California, Incoperates this website and issues the Reloadit Pack
*** *** states that she experienced difficulties applying a Reloadit Pack to a prepaid card. All Reloadit customers must create a safe via ***The safe allows our Reloadit customer to store multiple Packs for future loads and is now a requirement for all Reloadit customers in an effort to safeguard our customers from fraud. For security purposes, there is a waiting period from the time a Reloadit Pack is added to a safe until the customer may apply it to a prepaid card. There is also a card validation period for each new prepaid card that is added to the safe. Currently, the safe is the only method in which a customer may apply the funds from a Reloadit Pack to a prepaid card
We reached out to *** *** upon receipt of this complaint to obtain her Pack information so that we could assist her. *** *** did not provide the Pack or safe information, but did confirm that she had successfully loaded the funds from the Reloadit Pack to her prepaid card. We apologize for any delay or inconvenience that *** *** may have experienced
Accordingly, we consider this matter to be resolved. Please reach out to us with any further questions
Best Regards,
*** *** *** *** *** *** *** *** ** *** *** ***

Final Consumer Response /* (2000, 6, 2015/07/20) */
Reloadit company called me and they resolved my issueThank you

VIA Revdex.com WEBSITE
September 26,
Revdex.com
Complaint Case: ***
*** *** ** ***
Dear *** ***
On September 20, 2016, “Reloadit” received a complaint from *** *** with respect to applying funds from a Reloadit Pack to her
prepaid card via the Reloadit Safe at *** “Reloadit” is actually a brand; not a company. Blackhawk Network California, Incoperates this website and issues the Reloadit Pack
On September 16, 2016, *** *** purchased s Reloadit Pack and associated $to it*** *** successfully loaded it into her Reloadit safe at *** The safe is a requirement for all Reloadit customers in an effort to safeguard our customers from fraud. *** *** attempted to load the Pack to her prepaid card several times. Unfortunately, the funds kept reversing back to the Pack and were not accepted by the customer’s prepaid company
We apologize for any inconvenience or delay that *** *** may have experienced. We were able to reach out to her prepaid card company and ensure that the funds were loaded to her prepaid card, as she requested. They confirmed that the Pack was successfully applied on September 20, 2016. That same day, we notified *** *** and informed her that her prepaid card’s balance reflected the $credit.
Accordingly, we consider this matter to be resolved. Please reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** ** ***
***
***

Initial Business Response /* (1000, 5, 2015/07/27) */
VIA Revdex.com WEBSITE
July 27,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On July 14, 2015, "Reloadit" received a complaint from *** *** with respect to applying funds from his Reloadit
Packs to a prepaid card via the Reloadit Safe on www.reloadit.com"Reloadit" is actually a brand name; not a companyBlackhawk Network California, Incoperates this website and issues the Reloadit Pack
Mr*** states that he experienced difficulties applying a Reloadit Pack to a prepaid cardAll Reloadit customers must create a safe via www.reloadit.comThe safe allows our Reloadit customer to store multiple Packs for future loads and is now a requirement for all Reloadit customers in an effort to safeguard our customers from fraudFor security purposes, there is a waiting period from the time a Reloadit Pack is added to a safe until the customer may apply it to a prepaid cardThere is also a card validation period for each new prepaid card that is added to the safeCurrently, the safe is the only method in which a customer may apply the funds from a Reloadit Pack to a prepaid card
On July 2, 2015, Mr*** purchased a Reloadit Pack and associated $to itOn July 20, 2015, the funds were successfully applied to his prepaid cardWe apologize for any inconvenience or delay that Mr*** may have experienced
Since Mr***' money was successfully transferred from his Reloadit Pack to a prepaid card, we consider this matter to be closedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com

Initial Business Response /* (1000, 7, 2015/11/20) */
VIA Revdex.com WEBSITE
November 20,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On October 27, 2015,"Reloadit"") received a complaint from *** *** with respect to applying funds from
her Reloadit Pack to a prepaid card via the Reloadit Safe on www.reloadit.com"Reloadit" is actually a brand name; not a companyBlackhawk Network California, Incis the issuer of the Reloadit Pack
On October 23, 2015, Ms*** purchased a Reloadit Pack and associated $to itMs*** states that she experienced difficulties accessing the website in order to apply a Reloadit Pack to a prepaid cardNevertheless, on October 26, 2015, the funds were successfully applied to her prepaid cardWe apologize for any inconvenience or delay that Ms*** may have experienced
Since Ms***'s money was successfully transferred from her Reloadit Pack to a prepaid card, we consider this matter to be closedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com

Final Consumer Response /* (2000, 6, 2015/08/17) */
8/13/Issue is resolvedReloadit has deposited the full amount of onto my netspend cardThank you Revdex.com!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Initial Business Response /* (1000, 7, 2015/07/21) */
VIA Revdex.com WEBSITE
July 21,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On July 3, 2015, "Reloadit" received a complaint from *** *** with respect to applying funds from
his Reloadit Pack to a prepaid card via the Reloadit Safe on www.reloadit.com"Reloadit" is actually a brand name; not a companyBlackhawk Network California, Incoperates this website and issues the Reloadit Pack
Mr*** states that he experienced difficulties applying a Reloadit Pack to a prepaid cardAll Reloadit customers must create a safe via www.reloadit.comThe safe allows our Reloadit customer to store multiple Packs for future loads and is now a requirement for all Reloadit customers in an effort to safeguard our customers from fraudFor security purposes, there is a waiting period from the time a Reloadit Pack is added to a safe until the customer may apply it to a prepaid cardThere is also a card validation period for each new prepaid card that is added to the safeCurrently, the safe is the only method in which a customer may apply the funds from a Reloadit Pack to a prepaid card
On July 1, 2015, Mr*** purchased a Reloadit Pack and associated $to itOn July 4, 2015, the funds were successfully applied to a prepaid cardWe apologize for any inconvenience or delay that Mr*** may have experienced
Since Mr***'s money was successfully transferred from his Reloadit Pack to a prepaid card, we consider this matter to be closedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com

VIA Revdex.com WEBSITE
April 26,
Revdex.com
Complaint Case: ***
RE: *** ***
Dear *** ***
On April 19, 2017, “Reloadit” received a complaint from *** *** with respect to applying funds from his Reloadit Pack to a prepaid
card via the Reloadit Safe on www.reloadit.com. “Reloadit” is actually a brand name; not a company. Blackhawk Network California, Incoperates this website and issues the Reloadit Pack
*** states that he experienced difficulties creating a safe in order to apply a Reloadit Pack to a prepaid card. All Reloadit customers must create a safe via www.reloadit.comThe safe allows our Reloadit customer to store multiple Packs for future loads and is now a requirement for all Reloadit customers in an effort to safeguard our customers from fraud. For security purposes, there is a waiting period from the time a Reloadit Pack is added to a safe until the customer may apply it to a prepaid card. There is also a card validation period for each new prepaid card that is added to the safe. Currently, the safe is the only method in which a customer may apply the funds from a Reloadit Pack to a prepaid card
On April 18, 2017, Mr*** purchased a Reloadit Pack and associated $to it in the hopes of applying it to his prepaid card. Unfortunately, Mr*** was unable to create a safe online so he was unable to do soOn April 21, 2017, we were able to communicate with Mr*** and obtained his Pack and prepaid card information so that we could assist him. The funds were applied in full to his prepaid card on April 24, 2017. We apologize for any delay or inconvenience that Mr*** may have experienced
Accordingly, we consider this matter to be resolved. Please reach out to us with any further questions
Best Regards,
*** *** *** *** *** *** *** *** ** *** *** ***

VIA Revdex.com WEBSITE
January 23,
Revdex.com
Complaint Case: ***
RE:*** ** ***
Dear *** ***
On January 16, 2017, “Reloadit” received a complaint from *** *** with respect to accessing funds applied to her safe on
***. “Reloadit” is actually a brand, not a company. Blackhawk Network California Incoperates this website and issues the Reloadit Pack
On January 3, 2017, *** *** purchased a Reloadit Pack and associated $to it, which she placed in her Reloadit Safe via ***. On January 4, 2017, *** *** purchased another Reloadit Pack and associated $to it, which was also added to her safe. The safe allows our Reloadit customer to store multiple Packs for future loads and is now a requirement for all Reloadit customers in an effort to safeguard our customers from fraud. For security purposes, there is a brief waiting period from the time a Reloadit Pack is added to a safe until the customer may apply it to a prepaid card. There is also a brief card validation period for each new prepaid card that is added to the safe.
We apologize that *** *** was unable to access her funds immediately due to our security features that are in place to protect our customers from fraud. After the brief Pack and card validation periods expired, *** *** was able to successfully load her prepaid card with each of the Packs. The initial validation period took longer because the prepaid card had to be validated, as well as, the Pack; however *** *** was able to apply the first Pack less than nine hours after it was purchased. Since the prepaid card had already been validated, the second Pack was applied to the card in less than three hours from the time of purchase. Since *** *** did not have to wait an extended period of time to apply either Pack, we are unable to provide any compensation
Accordingly, we consider this matter to be closed. Please reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** ** ***
***
H***

Initial Business Response /* (1000, 7, 2015/07/21) */
VIA Revdex.com WEBSITE
July 21,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On July 2, 2015, "Reloadit" received a complaint from *** *** with respect to applying funds from her Reloadit
Pack to a prepaid card via the Reloadit Safe on www.reloadit.com"Reloadit" is actually a brand name; not a companyBlackhawk Network California, Incoperates this website and issues the Reloadit Pack
Ms*** states she experienced difficulties applying a Reloadit Pack to a prepaid cardAll Reloadit customers must create a safe via www.reloadit.com.The safe allows our Reloadit customer to store multiple Packs for future loads and is now a requirement for all Reloadit customers in an effort to safeguard our customers from fraudFor security purposes, there is a waiting period from the time a Reloadit Pack is added to a safe until the customer may apply it to a prepaid cardThere is also a card validation period for each new prepaid card that is added to the safeCurrently, the safe is the only method in which a customer may apply the funds from a Reloadit Pack to a prepaid card
On June 29, 2015, Ms*** purchased a Reloadit Pack and associated $to itOn July 2, 2015, the funds were successfully applied to her prepaid cardWe apologize for any inconvenience or delay that Ms*** may have experienced
Since Ms***'s money was successfully transferred from her Reloadit Pack to a prepaid card, we consider this matter to be closedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com