Reloadit

Initial Business Response / [redacted] (1000, 7, 2015/07/21) */ VIA Revdex.com WEBSITE July 21, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Dear Ms [redacted] , On July 3, 2015, "Reloadit" received a complaint from [redacted] with respect to a Reloadit Pack "Reloadit" is a brand name; not a companyBlackhawk Network California, Incis the issuer of the Reloadit Pack On July 1, 2015, Ms [redacted] purchased a Reloadit Pack and associated $to itUnfortunately, Ms [redacted] had difficulty accessing the safe at www.reloadit.comThe safe is now a requirement for all Reloadit customers in an effort to safeguard our customers from fraudSince the safe is the only way that a customer may apply funds from a Reloadit Pack to a prepaid card, Ms [redacted] requested a refund for her Reloadit Pack We apologize for any inconvenience or delay that Ms [redacted] has experiencedWe have processed a refund for the full amount of her Reloadit PackThe check was issued on July 17, Ms [redacted] should receive the check in 7-business days We consider this matter closedPlease, reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist [redacted] XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com

Initial Business Response / [redacted] (1000, 7, 2015/10/05) */ VIA Revdex.com WEBSITE October 5, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Dear Ms***, On September 14, 2015, "Reloadit" received a complaint from [redacted] with respect to accessing funds applied to her safe on www.reloadit.com"Reloadit" is actually a brand, not a companyBlackhawk Network California Incoperates this website and issues the Reloadit Pack On September 11, 2015, Ms [redacted] purchased a Reloadit Pack which she placed in her Reloadit Safe via www.reloadit.comThe safe allows our Reloadit customer to store multiple Packs for future loads and is now a requirement for all Reloadit customers in an effort to safeguard our customers from fraudFor security purposes, there is a brief waiting period from the time a Reloadit Pack is added to a safe until the customer may apply it to a prepaid cardThere is also a briefcard validation period for each new prepaid card that is added to the safeOn September 11, 2015, Ms [redacted] created a safe and added a Reloadit Pack and prepaid cardWe apologize that she was unable to access her funds immediately due to our security features that are in place to protect our customers from fraudAfter the card validation period expired, Ms [redacted] was able to successfully load her prepaid card Accordingly, we consider this matter to be closedPlease reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist [redacted] XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/10/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I dont accept the response given because it doesn't validate the complaint I hadThe issue I have is that they FAIL to disclose anywhere on the reloadit pack, in their disclosures, and on the website that there is a 4hr or more hold time before your funds are availableAnd they dont tell you until after you've loaded the funds on the pack, and It wasnt until I called in to speak with customer service that they disclosed itThey just have your funds giving you no option but to waitThey should at least mention the validation period and hold time they have and required to validate the card prior to you depositing your funds so you have an option to decide if you want to consider their service which I would not consider again having to find out the way I did during an URGENT matter at the time Final Business Response / [redacted] (4000, 11, 2015/10/19) */ VIA Revdex.com WEBSITE October 19, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Rebuttal Dear Ms [redacted] , On October 9, 2015, we received a rebuttal from [redacted] with respect to our response to her original complaint We appreciate Ms [redacted] ' feedback and apologize for any inconvenience she may have experiencedOur priority is the security of our customers and their accountsWe will continue to do our best to take measures to safeguard our customers from fraudFor security purposes, there is a waiting period from the time a Reloadit Pack is added to a safe until the time that a customer may apply it to a prepaid cardThere is also a 2-hours card validation period for each new prepaid card this added to the safeWe apologize for any inconvenience that these waiting periods may impose, but they are in place to protect our customers and their accounts We consider this matter to be closedPlease reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist [redacted] XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com

Initial Business Response / [redacted] (1000, 7, 2015/07/15) */ VIA Revdex.com WEBSITE July 15, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Dear Ms [redacted] , On June 29, 2015, "Reloadit" received a complaint from [redacted] with respect to applying funds from a Reloadit Pack via www.reloadit.com"Reloadit" is actually a brand name, not a companyBlackhawk Network California, Incoperates this website and issued the Reloadit Pack On June 25, 2015, Ms [redacted] purchased a Reloadit Pack and associated $to itShe attempted to load it into her Reloadit safe at www.reloadit.com, but was unable to do soThe safe is a requirement for all Reloadit customers in an effort to safeguard our customers from fraudFor security purposes, there is a short waiting period from the time a Reloadit Pack is added to a safe until the customer may apply it to a prepaid cardMs [redacted] states in her complaint that she was unable to access her safe We apologize for any inconvenience that Ms [redacted] has experiencedWe were able to reach out to her prepaid card company and ensure that the funds were loaded to her cardThey confirmed that the Pack was successfully applied on June 30, That same day, we notified Ms [redacted] to inform her that this matter had been resolved We consider this matter to be closedPlease reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist [redacted] XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com

Initial Business Response / [redacted] (1000, 15, 2015/08/28) */ ***Document Attached [redacted] VIA Revdex.com WEBSITE August 28, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Dear Ms [redacted] , On July 29, 2015, "Reloadit" received a complaint from [redacted] with respect to a Reloadit Pack"Reloadit" is actually a brand name, not a companyBlackhawk Network California, Incis the issuer of the Reloadit Pack On July 22, 2015, Ms [redacted] purchased a Reloadit Pack and associated $with the PackShe attempted to transfer the money on her Pack to a prepaid card via the internet the following day Unfortunately, Ms [redacted] appears to have been the victim of a cloned siteShe certainly did not go to www.reloadit.com; instead, she went to a site that looked like www.reloadit.com but was not (we have discovered several such sites and continue to contact those sites' hosts to request that the sites be taken down; nevertheless, they keep popping up)We are positive this is the case, because the actual Reloadit site requires every customer to create a safe using their email addressA safe was never created using Ms [redacted] ' email address even though she claims to have done so When Ms [redacted] entered her Pack number on the cloned site, she gave the fraudsters the information they needed to transfer the money on her Pack to a prepaid card they controlledBy the time Ms [redacted] realized that the funds were not on her card, the fraudsters had done just thatThe funds were loaded to a third party prepaid card on July 23, Unfortunately, we cannot provide a refund to Ms [redacted] because she gave the Pack number to a criminalWe suggest that she file a police report regarding this matterIf Ms [redacted] does pursue this matter with law enforcement, then we will assist them in their efforts to apprehend the perpetrators We consider this matter closedPlease, reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist [redacted] XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com Initial Consumer Rebuttal / [redacted] (3000, 17, 2015/08/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is not accurate I went on reloadit.com website as instructed on the "reloadit" cardI already had a safe created using my email which I logged in and tryed to load my pack, it was giving me a invalid errorI never went on any clone website It's no such thing as a clone website I already used reloadit before I tryed to load this so im familiar with the proper website and way to load my cardI want a full refund because I did not use a clone website I used reloadit.com maybe a error on their end because I followed instructions as prompted Final Business Response / [redacted] (4000, 19, 2015/09/15) */ VIA Revdex.com WEBSITE September 15, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Rebuttal Dear MsThomas, On September 2, 2015, we received a rebuttal from [redacted] with respect to our response to her original complaint We are sorry that Ms [redacted] was a victim of a cloned siteUnfortunately, we do not have any way of preventing fraudsters from creating these sitesWe continue to contact these sites' hosts to request that the sites be taken down as soon as we are made aware of themWe are unable to provide a refund because the funds are no longer availableWe will work with law enforcement regarding this matter in order to assist with the apprehension of the perpetrators We consider this matter closedPlease, reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist [redacted] XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com Final Consumer Response / [redacted] (4200, 23, 2015/09/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) I used no clone websiteI am well familiar with the proper website I use it frequently this is not my first time so there's no way I was a visit of a clone website my funds were stolen from me I'm assuming now this company is a scam because I never visited any site other than reloadit.com I will like a reimbursement of my funds

VIA Revdex.com WEBSITE October 20, Revdex.com Complaint Case: [redacted] RE: [redacted] Dear [redacted] On October 12, 2015, “Reloadit” received a complaint from [redacted] with respect to a refund for a Reloadit Pack “Reloadit” is actually a brand name, not a company Blackhawk Network California, Incis the issuer of the Reloadit Pack On September 15, 2016, [redacted] purchased a Reloadit Pack and associated $with the Pack That same day, [redacted] called us and informed us that the PIN (located under a peel-off covering) was not readable Since the PIN is required to create a safe at [redacted] and load a prepaid card with a Reloadit Pack, a refund request was created and [redacted] was informed that he should expect a check in business days For security purposes, documentation is requested for every Reloadit refund request We apologize if this was not properly communicated to [redacted] at the time the refund was requested We have processed a refund for the amount of the Pack [redacted] should receive it in approximately two weeks We have reached out to him to inform him of this and have provided a sample copy of a check so that he knows what to expect We apologize for any delay or inconvenience that [redacted] may have experienced We consider this matter closed Please, reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist [redacted]

Good morning, Just giving an update, I finally got the check cashed and it took them awhile to verify it but at the end it's doneEven thoe they charged me 21dlrs for it but hey better then loosing Thank You so much Have a Merry Christmas and happy New year!!! [redacted] Sent from Yahoo Mail on Android

Initial Business Response / [redacted] (1000, 7, 2015/09/14) */ VIA BBB WEBSITE September 14, 2015 RevDex.com Complaint Case: XXXXXXXX RE: [redacted] Dear Ms. [redacted] , On August 211, 2015, "Reloadit" received a complaint from [redacted] with respect to three Reloadit Packs... that she purchased as a result of a scam. Blackhawk Network California, Inc. is the issuer of the Reloadit Pack. On May 15, 2015, Ms. [redacted] purchased three Reloadit Packs as the result of a scam. That same day, she suspected fraud and contacted customer service. Since Ms. [redacted] contacted us prior to providing the PINS to the fraudsters, we were able to recover all of the funds.. In order to verify Ms. [redacted] as the purchaser of the Packs, we requested documentation, which we received. Once the documentation was received, we processed and approved her refund. A check for the full amount of all three Packs was issued on September 2, 2015. Ms. [redacted] should have received it by now. Accordingly, we consider this matter closed. Please, reach out to us with any further questions. Best Regards, [redacted] Blackhawk Network Customer Service Specialist [redacted] XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com Initial Consumer Rebuttal / [redacted] (2000, 9, 2015/09/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) We have received this check. What is very disappointing is that after 5 phone call and 4 months it was only through the involvement of the RevDex.com we finally received our refund. We followed the exact directions given to us in day one and they made written promises of refund which they failed to do in the time they promised in writing. We will never use this company and will be contacting local merchants about having reload it cards removed from shelves due to poor service. Thanks, [redacted] ***

Initial Business Response / [redacted] (1000, 7, 2015/07/10) */ VIA Revdex.com WEBSITE July 10, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Dear Ms***, On June 23, 2015, "Reloadit"received a complaint from [redacted] with respect to applying funds from her Reloadit Pack to her prepaid card via the Reloadit Safe on www.reloadit.com"Reloadit" is actually a brand name, not a companyBlackhawk Network Californina, Incoperates this website and issues the Reloadit Pack Ms [redacted] states that she has experienced difficulties accessing her Reloadit Safe via www.reloadit.comThe safe allows our Reloadit customer to store multiple Packs for future loads and is now a requirement for all Reloadit customers in an effort to safeguard our customers from fraudFor security purposes, there is a waiting period from the time a Reloadit Pack is added to a safe until the customer may apply it to a prepaid cardThere is also a card validation period for each new prepaid card that is added to the safeMs [redacted] states in her complaint that she was unable to access her funds and sign in to her safe On June 20, 2015, Ms [redacted] purchased a Reloadit Pack and associated $to itMs [redacted] 's Pack was successfully applied to her prepaid card the following dayWe have made several attempts to contact Ms [redacted] to ensure that there are no further issuesSince we have not received a response from Ms [redacted] , we must assume that this matter has been resolved Accordingly, we consider this matter to be closedPlease reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist [redacted] XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com

Initial Business Response / [redacted] (1000, 5, 2015/09/15) */ VIA Revdex.com WEBSITE September 15, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Dear Ms [redacted] , On September 4, 2015, "Reloadit" received a complaint from [redacted] with respect to a Reloadit Pack that was compromisedBlackhawk Network California, Incis the issuer of the Reloadit Pack On July 28, 2015, Ms [redacted] purchased a Reloadit Pack and associated $to itShe claims that she purchased the Pack for a friendUnfortunately, the PIN was compromised and someone else was able to load the Pack to their safeOn August 6, 2015, Ms [redacted] contacted us and requested access to the PackIn order to verify Ms [redacted] as the purchaser of the Pack, we requested documentationWe received this documentation on August 17, We processed a refund for the full amount of the Pack, since we are unable to remove a Pack from a safeA check was issued on September 4, Ms [redacted] should have received it by now Accordingly, we consider this matter closedPlease, reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist [redacted] XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have still not received a check from them and I would like some verification! It is the of September I should have received the checkThey said they sent it but as I have not relieved it I would like to know where they sent it and some verification that they defiantly sent it [redacted] @gmail.com

Initial Business Response / [redacted] (1000, 7, 2015/07/15) */ VIA Revdex.com WEBSITE July 15, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Dear Ms [redacted] , On June 29, 2015, "Reloadit" received a complaint from [redacted] with respect to a Reloadit Pack "Reloadit" is actually a brand name; not a companyBlackhawk Network California, Incis the issuer of the Reloadit Pack On June 22, 2015, Mr [redacted] purchased a Reloadit Pack at 2:pm (PT) at a Safeway store in Portland, Oregon Unfortunately, Mr [redacted] appears to have been the victim of a cloned siteHe certainly did not go to www.reloadit.com; instead, he went to a site that looked like www.reloadit.com but was not (we have discovered several such sites and continue to contact those sites' hosts to request that the sites be taken down; nevertheless, they keep popping up)We are positive this is the case, because the actual Reloadit site requires every customer to create a safe using their email addressMr [redacted] never created a safeInstead, he was given the option of a "quick load"Unfortunately, our website does not offer this optionThe Reloadit safe is the only way in which a Reloadit Pack may be applied to a prepaid card When Mr [redacted] entered his Pack number on the cloned site, he gave the fraudsters the information they needed to transfer the money on his Pack to a prepaid card they controlledBy the time Mr [redacted] realized that the funds were not on his card, the fraudsters had done just thatThe Reloadit Pack was stored in someone else's Safe (one established by a fraudster), and the funds were loaded to a third party prepaid card on June 22, 2015; more than three hours before Mr [redacted] contacted us Unfortunately, we cannot provide a refund to Mr [redacted] because he gave the Pack number to a criminalWe suggest that he file a police report regarding this matterIf Mr [redacted] does pursue this matter with law enforcement, then we will assist them in their efforts to apprehend the perpetrators We consider this matter closedPlease, reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist [redacted] XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com

VIA Revdex.com WEBSITE March 7, Revdex.com Complaint Case: [redacted] RE: [redacted] Dear [redacted] On February 28, 2017, “Reloadit” received a complaint from [redacted] with respect to applying funds from her Reloadit Pack to her prepaid card via the Reloadit Safe at www[redacted] “Reloadit” is actually a brand; not a company Blackhawk Network California, Incoperates this website and issues the Reloadit Pack On February 27, 2017, Ms [redacted] purchased a Reloadit Pack which she placed in her Reloadit Safe via [redacted] The safe allows our Reloadit customer to store multiple Packs for future loads and is now a requirement for all Reloadit customers in an effort to safeguard our customers from fraud For security purposes, there is a brief waiting period from the time a Reloadit Pack is added to a safe until the customer may apply it to a prepaid card There is also a card validation period for each new prepaid card that is added to the safeMs [redacted] was unable to access her funds immediately due to our security features that are in place to protect our customers from fraud After the validation period expired, Ms [redacted] was able to successfully load her prepaid card The funds were loaded in less than five and half hours from the time of purchase At some retailers, one can reload instantly by paying cash at the register and swiping the cardMany of our retailers support this reload method; [redacted] , where Ms [redacted] purchased her Reloadit Pack, is one of themIf Ms [redacted] does not like the waiting period with respect to the Reloadit Pack, we suggest she try our “swipe reload” at the cash register the next time she visits Safeway Accordingly, we consider this matter to be resolved Please reach out to us with any further questions Best Regards, [redacted] Blackhawk Network [redacted] Reno, NV [redacted]

Initial Business Response / [redacted] (1000, 8, 2015/09/09) */ ***Document Attached [redacted] VIA Revdex.com WEBSITE September 4, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Dear Ms [redacted] , On April 14, 2015, "Reloadit" received correspondence from [redacted] with respect to a Reloadit Pack"Reloadit" is actually a brand name and not an independent companyBlackhawk Network California, Inc., is the issuer of the Reloadit Pack We are continually finding ways to improve our products and featuresWe apologize if Ms [redacted] was unable to access her funds in a timely manner due to any technical issues or website maintenanceThere are other ways in which prepaid cards may be "loaded"We suggest that Ms [redacted] refer to her prepaid card's website for further details Please reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist [redacted] XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/09/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) There response is always put off on th customer Final Business Response / [redacted] (4000, 12, 2015/09/11) */ We have no further comment on this matter

Initial Business Response / [redacted] (1000, 7, 2015/07/15) */ VIA Revdex.com WEBSITE July 15, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Dear Ms***, On June 30, 2015, "Reloadit" received a complaint from [redacted] with respect to applying funds from his Reloadit Pack to his prepaid card via the Reloadit Safe on www.reloadit.com"Reloadit" is actually a brand name, not a companyBlackhawk Network California, Incoperates this website and issues the Reloadit Pack Mr [redacted] states that she has experienced difficulties accessing his Reloadit Safe via www.reloadit.comThe safe allows our Reloadit customer to store multiple Packs for future loads and is now a requirement for all Reloadit customers in an effort to safeguard our customers from fraudFor security purposes, there is a waiting period from the time a Reloadit Pack is added to a safe until the customer may apply it to a prepaid cardThere is also a card validation period for each new prepaid card that is added to the safe On June 27, 2015, Mr [redacted] purchased a Reloadit Pack and associated $to itOn July 3, 2015, the funds were successfully applied to his prepaid cardWe apologize for any inconvenience or delay that Mr [redacted] may have experienced Since Mr [redacted] was able to transfer the money from the Reloadit Pack to his prepaid card, we consider this matter to be closedPlease reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist [redacted] XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com

Initial Business Response / [redacted] (1000, 7, 2015/07/16) */ VIA BBB WEBSITE July 16, 2015 RevDex.com Complaint Case: XXXXXXXX RE: [redacted] Dear Ms. [redacted] , On June 30, 2015, "Reloadit" received a complaint from [redacted] with respect to applying funds from his... Reloadit Pack to his prepaid card via the Reloadit Safe on www.reloadit.com. "Reloadit" is actually a brand name; not a company. Blackhawk Network California, Inc. operates this website and issues the Reloadit Pack. Mr. [redacted] states that he has experienced difficulties accessing his Reloadit Safe via www.reloadit.com. The safe allows our Reloadit customer to store multiple Packs for future loads and is now a requirement for all Reloadit customers in an effort to safeguard our customers from fraud. For security purposes, there is a waiting period from the time a Reloadit Pack is added to a safe until the customer may apply it to a prepaid card. There is also a card validation period for each new prepaid card that is added to the safe. Mr. [redacted] states in his complaint that she was unable to access his safe and; therefore, was unable to apply his Reloadit Pack to his prepaid card. We have contacted Mr. [redacted] several times to offer assistance. Mr. [redacted] failed to provide any of the requested information that would enable us to do so. As a result, we must assume that this matter has been resolved. We apologize for any inconvenience that Mr. [redacted] has experienced. Unless Mr. [redacted] provides further information we will consider this matter to be closed. Please reach out to us with any further questions. Best Regards, [redacted] Blackhawk Network Customer Service Specialist [redacted] XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/07/22) */ They continue to argue with me and are completely unhelpful. Final Business Response / [redacted] (4000, 11, 2015/07/23) */ VIA BBB WEBSITE July 23, 2015 RevDex.com Complaint Case: XXXXXXXX RE: [redacted] Rebuttal Dear Ms. [redacted] , On July 23, 2015, we received a rebuttal from [redacted] with respect to our response to his original complaint. Unfortunately, we are unable to assist Mr. [redacted] without further information from him. If he would provide his Reloadit Pack number beginning with "XXXXXX", then we may work to resolve any issues he may be experiencing. Until that time, we will consider this matter to be closed. Please reach out to us with any further questions. Best Regards, [redacted] Blackhawk Network Customer Service Specialist [redacted] XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com

Initial Business Response / [redacted] (1000, 7, 2015/07/15) */ VIA Revdex.com WEBSITE July 15, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Dear Ms [redacted] , On June 30, 2015, "Reloadit" received a complaint from [redacted] with respect to applying funds from his Reloadit Pack to his prepaid card via the Reloadit Safe on www.reloadit.com"Reloadit" is actually a brand name, not a companyBlackhawk Network California, Incoperates this website and issues the Reloadit Pack Mr [redacted] states that he has experienced difficulties accessing his Reloadit Safe via www.reloadit.comThe safe allows our Reloadit customer to store multiple Packs for future loads and is now a requirement for all Reloadit customers in an effort to safeguard our customers from fraudFor security purposes, there is a waiting period from the time a Reloadit Pack is added to a safe until the customer may apply it to a prepaid cardThere is also a card validation period for each new prepaid card that is added to the safe On June 29, 2015, Mr [redacted] purchased a Reloadit Pack and associated $to itOn July 2, 2015, the funds were successfully applied to his prepaid cardWe apologize for any inconvenience or delay that Mr [redacted] may have experienced Since Mr [redacted] was able to transfer the money from the Reloadit Pack to his prepaid card, we consider this matter to be closedPlease reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist [redacted] XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com

Initial Business Response / [redacted] (1000, 10, 2015/07/21) */ VIA Revdex.com WEBSITE July 21, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Dear Ms [redacted] , On July 2, 2015, "Reloadit" received a complaint from [redacted] with respect to a Reloadit Pack"Reloadit" is actually a brand name, not a companyBlackhawk Network California, Incis the issuer of the Reloadit Pack On June 20, 2015, Mr [redacted] purchased a Reloadit Pack and associated $with the PackHe attempted to transfer the money on his Pack to a prepaid card via the internet on that same day Unfortunately, Mr [redacted] appears to have been the victim of a cloned siteHe certainly did not go to www.reloadit.com; instead, she went to a site that looked like www.reloadit.com but was not (we have discovered several such sites and continue to contact those sites' hosts to request that the sites be taken down; nevertheless, they keep popping up)We are positive this is the case, because the actual Reloadit site requires every customer to create a safe using their email addressA safe was never created using Mr [redacted] 's email address even though he claims to have done so on the date of purchase When Mr [redacted] entered his Pack number on the cloned site, he gave the fraudsters the information they needed to transfer the money on his Pack to a prepaid card they controlledBy the time Mr [redacted] realized that the funds were not on his card, the fraudsters had done just thatThe funds were loaded to a third party prepaid card on June 20, Unfortunately, we cannot provide a refund to Mr [redacted] because he gave the Pack number to a criminalWe suggest that he file a police report regarding this matterIf Mr [redacted] does pursue this matter with law enforcement, then we will assist them in their efforts to apprehend the perpetrators We consider this matter closedPlease, reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist [redacted] XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/07/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't accept this response because the reason I was on a "clone site" as they want to say is because their system was down for the weekend for updates which left people open to going to "clone site"It's their way of trying to get out of the responsibility that they screwed upAnd the funny part was, days after their site was finally back up, when I called them, they acted like I was nuts and that their system was never down over the weekend even though throughout that weekend I constantly called their customer service and they kept saying their system was downThey are are screwed up company with theft going onI would definitely suspect that they mat be behind the cloned sites since they try to make a policy stating that the money can't be refunded if it's stolen Final Business Response / [redacted] (4000, 16, 2015/08/12) */ ***Document Attached [redacted] VIA Revdex.com WEBSITE August 10, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Rebuttal Dear Ms [redacted] , On July 23, 2015, we received a rebuttal from [redacted] with respect to our response to his original complaint We are sorry that Mr [redacted] was the victim of a fraudWe appreciate his feedback and continue to look for ways to improve security in order to protect our customers and their accountsUnfortunately, we cannot provide a refund to Mr [redacted] because he gave the Pack number to a criminalWe suggest that he file a police report regarding this matterIf Mr [redacted] does pursue this matter with law enforcement, then we will assist them in their efforts to apprehend the perpetrators We consider this matter closedPlease, reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist [redacted] XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com

Initial Business Response / [redacted] (1000, 7, 2015/12/15) */ VIA BBB WEBSITE December 15, 2015 RevDex.com Complaint Case: XXXXXXXX RE: [redacted] Dear Ms. [redacted] , On November 25, 2015, "Reloadit" received a complaint from [redacted] with respect to applying funds from... Reloadit Packs via www.reloadit.com. "Reloadit" is actually a brand; not a company. Blackhawk Network California, Inc. operates this website and issues the Reloadit Pack. On November 20, 2015, Mr. [redacted] purchased two Reloadit Packs and associated $375 to each. Mr. [redacted] successfully loaded both into his Reloadit safe at www.reloadit.com. The safe is a requirement for all Reloadit customers in an effort to safeguard our customers from fraud. Mr. [redacted] was able to load $150 from one of the Packs to his prepaid cards on the date of purchase. Unfortunately, the remaining funds kept reversing back to the Packs and were not accepted by the customer's prepaid company. We apologize for any inconvenience or delay that Mr. [redacted] experienced. We were able to reach out to his prepaid card company and ensure that the funds were loaded to his card. They confirmed that the Packs were successfully applied on November 25, 2015. That same day, we notified Mr. [redacted] and informed him that his prepaid card's balance reflected the $600 credit. On November 28, 2015, we received further correspondence from Mr. [redacted] . He stated that he had purchased another Reloadit Pack for $300 and was unable to load it. On November 30, 2015, we reached out to his prepaid card company again and requested that the funds be loaded to his card. That same day, we received confirmation that the Pack was successfully applied to Mr. [redacted] 's prepaid card. Again, we notified Mr. [redacted] that the $300 had been credited to his account. Accordingly, we consider this matter to be closed. Please reach out to us with any further questions. Best Regards, [redacted] Blackhawk Network Customer Service Specialist [redacted] XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com

Initial Business Response / [redacted] (1000, 15, 2015/08/28) */ ***Document Attached [redacted] VIA Revdex.com WEBSITE August 28, Revdex.com Complaint Case: XXXXXXXX RE: [redacted] Dear Ms [redacted] , On July 30, 2015, "Reloadit" received a complaint from [redacted] with respect to applying funds from his Reloadit Pack to his prepaid card via the Reloadit Safe on www.reloadit.com"Reloadit" is acutally a brand name, not a companyBlackhawk Network California, Incoperates this website and issues the Reloadit Pack Mr [redacted] eludes that he experienced difficulties accessing his Reloadit Safe via www.reloadit.comThe safe allows our Reloadit customer to store multiple Packs for future loads and is now a requirement for all Reloadit customers in an effort to safeguard our customers from fraudFor security purposes, there is a waiting period from the time a Reloadit Pack is added to a safe until the customer may apply it to a prepaid cardThere is also a card validation period for each new prepaid card that is added to the safeMr [redacted] states in his complaint that he was unable to apply his Reloadit Pack to his prepaid card due to issues accessing the safe We have contacted Mr [redacted] several times to offer assistanceMr [redacted] failed to respond and provide any of the requested information that would enable us to do soAs a result, we must assume that this matter has been resolvedWe apologize for any inconvenience or delay that Mr [redacted] may have experienced Unless Mr [redacted] provides further information, we will consider this matter to be closedPlease reach out to us with any further questions Best Regards, [redacted] Blackhawk Network Customer Service Specialist [redacted] XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com

Initial Business Response / [redacted] (1000, 5, 2015/07/16) */ VIA BBB WEBSITE July 16, 2015 RevDex.com Complaint Case: XXXXXXXX RE: [redacted] Dear Ms. [redacted] , On July 2, 2015, "Reloadit" received a complaint from [redacted] with respect to a Reloadit Pack. "Reloadit" is... actually a brand name; not a company. Blackhawk Network California, Inc. is the issuer of the Reloadit Pack. On June 26, 2015, Mr. [redacted] purchased a Reloadit Pack at 6:28 pm (CT) at a supermarket in [redacted] Unfortunately, Mr. [redacted] appears to have been the victim of a cloned site. He certainly did not go to www.reloadit.com; instead, he went to a site that looked like www.reloadit.com but was not (we have discovered several such sites and continue to contact those sites' hosts to request that the sites be taken down; nevertheless, they keep popping up). We are positive this is the case, because the actual Reloadit site requires every customer to create a safe using their email address. Mr. [redacted] has created two safes on our website, but this Reloadit Pack was never added to either one. Instead, the Pack was added to someone else's safe (one established by a fraudster) and the funds were loaded to a prepaid card that they controlled. In order for someone to add a Pack to their safe and apply the funds, they need to know the Pack PIN, which is hidden under the "scratch off", and the exact amount associated with the Pack. When Mr. [redacted] entered this information on the cloned site, he gave the fraudsters the information they needed to steal his funds. Unfortunately, we cannot provide a refund to Mr. [redacted] because he gave the Pack number to a criminal. We suggest that he file a police report regarding this matter. If Mr. [redacted] does pursue this matter with law enforcement, then we will assist them in their efforts to apprehend the perpetrators. We consider this matter closed. Please, reach out to us with any further questions. Best Regards, [redacted] Blackhawk Network Customer Service Specialist [redacted] XXXXX www.BlackhawkNetwork.com [redacted] @bhnetwork.com

Complaint: 11316710I am rejecting this response because: this company is trying everything they can to keep my moneythere is no way in the world people are calling to claim money on my accountall these packs were purchased by my fiance or another family member in approximatly or casesi have attempted to contact this company numerous times and they will not talk to me or return my phone calls at alli dont know what to do nexti have filed claims with the department of buisness oversight as well and the response they gave to that department was different then this response, they told them that the reason they blocked my safe was bewcause I had two different packs purchaced on the same day from two different stateswhich might be true but this is because my father sent me money from texas this company does not even state my true name in there responsenot even closethey are the ones doing fraud if anyone is Sincerely, [redacted] ***