Initial Business Response / [redacted] (1000, 5, 2016/01/08) */ We attempted to contact Mr [redacted] today to review his concerns but were unsuccessful We do apologize for the delay in shipping Mr [redacted] 's order unfortunately, the parts have been on backorder until just recentlyMr [redacted] should be receiving his parts in the next couple of weeks Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) In their response to my complaint they stated that they tried to contact me, Interesting as they have my email and my phone number and I did not receive any messages or callsWhat about all the Voice mails and emails I left for them that they did not bother to respond toFunny how these companies do not want to respond until a complaint is filed against themThen they want to offer so many excusesThey should not have lied and told me the product was in stock when I placed the orderThey claim I will have the order in the next couple of weeksI will report back in weeks being that I have already waited months Final Business Response / [redacted] (4000, 9, 2016/01/14) */ We attempted to contact Mr [redacted] on 1/at 1:pm but were unable to leave a messageI tracked Mr [redacted] 's shipment ( [redacted] ) and it was delivered on 1/12/at 2:07pm Final Consumer Response / [redacted] (4200, 12, 2016/01/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) The item FINALLY arrived months after I ordered itThe day I ordered it I was told it was in stock and would ship out "soon" Which did not happenThey would not respond to numerous phone calls or email messages until I contacted the Revdex.comImagine that once the complaint was filed they got off their butts and shipped the itemsThe issue is that I am a business and these were for a customer that needed them for Deer season in NOVEMBER of not January of the next yearThey did ship one extra an no charge which I do appreciate but that did not help out my customer at all and left my shop looking like is in front of the customerSo yes I did receive the items but no I am not satisfied with the way that they handled it from the beginningA bit of communications thru this process by them Responding to phone calls and emails and not lying to me in the beginning would have made this a more pleasant experience All I wanted was for them to treat us like we mattered and at least return a phone call or email rather than completely ignoring us throughout this ordeal
***, My apologies, I have been out of the office on vacation and this is my first chance to respond to Mr [redacted] ’s complaint We apology for any inconvenience to Mr [redacted] regarding his Model rifle that was damagedWe have been communicating with Mr [redacted] over the last several days and as a gesture of goodwill we are sending him a replacement trigger guard and boxes of premium Barnes VCenterfire Ammunition
Initial Business Response / [redacted] (1000, 6, 2016/03/18) */ We have been in contact with Mr [redacted] and we have agreed to replace his firearmWe have placed an order for the replacement Initial Consumer Rebuttal / [redacted] (2000, 8, 2016/03/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) I have been contacted by Remington Arms Coand have been informed that I will receive a replacement firearmI will be able to test the functionality of the new firearm after the mandatory day wait period in CaliforniaI am accepting Remington's response, in expectation that the firearm is in working order out of the boxI will be in contact with Remington should I experience any further issues
From: L [redacted] , John (mailto: [redacted] @remington.com) Sent: Thursday, January 05, 8:AM To: [redacted] *** Subject: RE: Revdex.com Complaint Case# [redacted] (Ref# [redacted] ) ***, According to my records Mr [redacted] 's gun was serviced under our warranty, returned and he received it on 12/30/ [redacted] )
***, According to our records the check was cashed/cleared on 4/12/Mr [redacted] may need to see if someone in his household processed the check if he does not remember doing so
Initial Business Response / [redacted] (1000, 5, 2016/09/29) */ From: L [redacted] , John (mailto:[email protected]) Sent: Thursday, September 29, 11:AM To: [redacted] l Subject: FW: Revdex.com Complaint Case# [redacted] (Ref# [redacted] ) ***, According to our records Mr [redacted] spoke with one of our representatives on Monday 9/26/At that time it was determined that the part was going to the wrong addressOur representative contacted UPS and was advised by UPS that Mr [redacted] could pick up the item at the UPS hub on 9/27/or wait for it to be delivered to the correct address on 9/28/Mr [redacted] decided to wait for the deliveryThe package was delivered on 9/8/under tracking number [redacted] We apologize for any inconvenience this may have caused Mr [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I accept it pending the receipt of a replacement
***, This was our response to Ms [redacted] Ms [redacted] , My name is Chris and I have been assigned to handle your rebate issue from our Black Friday PromotionFirst let me apologize for the issues you have experienced up to this point We strive to make the rebate process as simple and painless as possibleWith that in mind there are issues from time to time that are beyond our controlThe Revdex.com informed us that you have not received your rebate check but someone from our rebate company stated that you had received it and it was depositedAfter some research on my end I was able to obtain a copy of the check that was depositedWe are unable to see what bank it was deposited with as it appears to be an ATM deposit or a mobile depositI have attached the image of the check to this emailIf you can please review the image and verify if that is your signature I can let you know what steps we will take next
Initial Business Response / [redacted] (1000, 6, 2016/03/28) */ Mr [redacted] 's check # [redacted] for $was mailed to him on 3/14/ Initial Consumer Rebuttal / [redacted] (2000, 8, 2016/03/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) I received the check on 3/24/Due to the response time of the rebate (weeks, not the 8-weeks promoted), I will probably not make any more purchases of Remington based on a promised rebate or incentive
I am rejecting this response because:This is a very common defect, the magazine is unsafe and no design changes have been made to actually remedy the situation
Initial Business Response / [redacted] (1000, 10, 2015/08/21) */ Mr [redacted] 's order shipped in on 8/and 8/ Tracking numbers are: [redacted] Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/08/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) They sent the packages to the wrong addressI notified them of the address change before I moved and called to verify after I movedI am having the packages shipping to me at my own expenseVery poor customer service Final Business Response / [redacted] (4000, 14, 2015/08/27) */ We apologize for any inconvenience we caused Mr [redacted] As a gesture of goodwill we are offering to reimburse Mr [redacted] for the additional shipping charges he has incurredWe need for him to send us a copy of the paid receipt, via fax to me at XXX-XXX-XXXX or he can email it to [redacted] @advanced-armament.com Final Consumer Response / [redacted] (2000, 16, 2015/08/31) */ (The consumer indicated he/she ACCEPTED the response from the business.)
***, It appears that we spoke with Mr [redacted] about the firearm in question yesterdayMr [redacted] advised us that he has a problem with his magazine, which we were more than happy to send out a replacement at no chargeMr [redacted] refused and requested a new firearmWe will still be happy to send him a new magazine or he can send the gun to us for evaluation under our limited lifetime warranty, see link belowhttps://www.remington.com/support/firearm-warranty-information/limited-life...⇄
I am rejecting this response because: As I mentioned in my previous response, I will not be satisfied with a non- matching trigger guard and less than 12-boxes of ammunition. I compare this proposal to someone hitting your car, repairing the body damage and then painting it a color which does not match which definitely devalues the vehicle. Offering me 5-boxes of ammunition still does not fairly compensate me for the damage done to my rifle as this ammunition can be purchased retail for ~ $50 per box. I am also attaching a screen shot of my response to Richard S [redacted] showing that I did not previously accept his offer for 2-boxes of ammunition and my disappointment with Remington as I have have been a loyal customer for years.
Initial Business Response / [redacted] (1000, 14, 2015/05/08) */ This one took a little longer to evaluateAt this time it appears the Mr [redacted] is requesting a replacement boltWe can arrange for his firearm to be sent to our authorized repair center, [redacted] & [redacted] to have this performed Initial Consumer Rebuttal / [redacted] (3000, 16, 2015/05/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) Dear Remington, Thank you for your understanding and offering to have [redacted] & [redacted] replace the rifle bolt I called [redacted] & [redacted] and talked with ***, who advised me that they could not do the bolt replacement work, because they have no Remington Model bolt assemblies in stock Would you please send me several bolt assemblies to fit my Remington Model 7MM Rem Mag order # XXXXX, and I will take them to [redacted] at [redacted] ID XXXXX; telephone # (XXX) XXX-XXXX, who has offered to fit a new bolt with the correct head-spacing Please understand, that I have been through so many repair attempts, that I want to avoid any further damage to my rifle, and Mr [redacted] said if he has several bolts to work with, there is a likelihood one of them would be a drop in fit, with correct head-spacing, without having to reset the rifle barrel Could you also please replace the CDL stock, and I will return the one I have with the inletting issues Thanks for trying to work something out with me You are one of the first, and now maybe one of the last, real genuine American Gun Companies, and this particular rifle is important to me I am not asking for another replacement rifle, unless this is what you would prefer to offer; but rather this compromise, and it would mean a lot, if you can please send 2-bolt assemblies, and I promise to return the ones not used Sincerely, [redacted] Final Business Response / [redacted] (4000, 19, 2015/05/15) */ We spoke with Mr [redacted] and we have agreed to have the gun sent to our authorized repair center [redacted] and [redacted] to fit a new bolt and evaluate the stock Final Consumer Response / [redacted] (2000, 21, 2015/05/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) Yes, the business response is satisfactory, if it will result in my receiving a new undamaged rifleI just spoke with [redacted] at Remington's authorized Repair Center - [redacted] & ***, and was told, based on their initial inspection, they will complete their evaluation, and send the rifle into the factory, primarily because of the receiver damage, in addition to the boltHe indicated when a receiver is damaged like this, the rifle is usually replacedI do appreciate Remington's concern, to make sure I receive a quality repaired or replacement rifle, reflecting pride of ownership, and as [redacted] said: "not just a rifle set away in a closet"Please thank Mr [redacted] for all of his efforts, and I look forward to hearing from Remington, regarding the disposition of my rifle
Initial Business Response / [redacted] (1000, 5, 2016/05/16) */ From: L [redacted] , John (mailto: [redacted] @remington.com) Sent: Monday, May 16, 1:PM To: ***@greensboro.Revdex.com.org Subject: FW: Revdex.com Complaint Case# [redacted] (Ref# [redacted] ) ***, [redacted] provided your name as my new contactWe have advised Mr [redacted] , that he needs to deal with our international distributor: FORMALITO TEL: [redacted] PO Box FAX: [redacted] Mobile: [redacted] Pretoria, South Africa Contact: Johannes C [redacted] Email: [redacted] @formalito.co.za
Abby, We serviced Mr [redacted] ’s firearm under our warrantyOn November 22nd I spoke with Mr [redacted] and he had received his firearm backAs a gesture of good will we also processed an order for some ammo
***, We have reviewed Mr [redacted] ’s claim and found the he did not provide the original sales receipts as requiredThus the claim was denied We have decided as a onetime goodwill gesture to resubmit his claimAny future submissions will require the original receipts
I am rejecting this response because: This is complete and utter hogwash I examined both the slide and the guides on the frame myself If there were any marks on the slide itself, I either did not see them or they were so light that I didn't pay any attention to them On the other hand, the gouge on the left front guide was glaringly obvious The other guides were still black with very, very light marks were some of the paint had been rubbed off a little bit from a few hand operations of the slide On the other hand, the left front guide was bright, shiny aluminum where the slide had made a gouge in it If there is no gouge on it now, then somebody at Remington has filed it smooth This will result in a guide that has different dimensions than the other guides Not good I am kicking myself now that I did not take photos prior to sending this defective gun back to Remington I foolishly assumed that Remington was a reputable company that would make good on a defective firearm Big mistake Remington is lying through its teeth Simple as that I have purchased many firearms and I have never--ever had an experience anywhere like this Simply unbelievable Why would I purchase a pistol and go through all of this hassle if the gun were not defective? Also, I have strong doubts that this pistol was ever test fired by Remington prior to being sold You can pretty much always see some brass from the cartridge head on the bolt face when this is done I saw none of thisI can't say for sure, but it certainly didn't look like it I really don't believe that this gun was ever test fired by Remington Before I bought this gun, the guy at the store warned my about Remington and the company it has now become I foolishly bought the gun anyway--mostly because I was somewhat intrigued by the Pedersen delayed losystem on the R Big mistake Prior to making the purchase, I spoke with a lady at Remington to gain some assurance that Remington would make good on the pistol because of all the problems that they had with this model I was assured that the problems had been resolved and was further assured that any problems with the gun that I purchased would be corrected by Remington Another mistake on my part for believing herStill another strange thing is the requirement that Remington has for sending a firearm back to the original purchaser (they require it to be sent to a FFL) As a former FFL holder this makes no sense to me I already completed the form, so this should be unnecessary On a final note, I checked after the fact to see how many Revdex.com complaints Remington had compared to the company that sells more firearms than any other, [redacted] *** Remington had complaints [redacted] had That's approxtimes more complaints than *** This alone should speak volumes
Initial Business Response / [redacted] (1000, 5, 2016/01/08) */ We attempted to contact Mr [redacted] today to review his concerns but were unsuccessful We do apologize for the delay in shipping Mr [redacted] 's order unfortunately, the parts have been on backorder until just recentlyMr [redacted] should be receiving his parts in the next couple of weeks Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) In their response to my complaint they stated that they tried to contact me, Interesting as they have my email and my phone number and I did not receive any messages or callsWhat about all the Voice mails and emails I left for them that they did not bother to respond toFunny how these companies do not want to respond until a complaint is filed against themThen they want to offer so many excusesThey should not have lied and told me the product was in stock when I placed the orderThey claim I will have the order in the next couple of weeksI will report back in weeks being that I have already waited months Final Business Response / [redacted] (4000, 9, 2016/01/14) */ We attempted to contact Mr [redacted] on 1/at 1:pm but were unable to leave a messageI tracked Mr [redacted] 's shipment ( [redacted] ) and it was delivered on 1/12/at 2:07pm Final Consumer Response / [redacted] (4200, 12, 2016/01/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) The item FINALLY arrived months after I ordered itThe day I ordered it I was told it was in stock and would ship out "soon" Which did not happenThey would not respond to numerous phone calls or email messages until I contacted the Revdex.comImagine that once the complaint was filed they got off their butts and shipped the itemsThe issue is that I am a business and these were for a customer that needed them for Deer season in NOVEMBER of not January of the next yearThey did ship one extra an no charge which I do appreciate but that did not help out my customer at all and left my shop looking like i
s in front of the customerSo yes I did receive the items but no I am not satisfied with the way that they handled it from the beginningA bit of communications thru this process by them Responding to phone calls and emails and not lying to me in the beginning would have made this a more pleasant experience All I wanted was for them to treat us like we mattered and at least return a phone call or email rather than completely ignoring us throughout this ordeal
***, My apologies, I have been out of the office on vacation and this is my first chance to respond to Mr [redacted] ’s complaint We apology for any inconvenience to Mr [redacted] regarding his Model rifle that was damagedWe have been communicating with Mr [redacted] over the last several days and as a gesture of goodwill we are sending him a replacement trigger guard and boxes of premium Barnes VCenterfire Ammunition
Initial Business Response / [redacted] (1000, 6, 2016/03/18) */ We have been in contact with Mr [redacted] and we have agreed to replace his firearmWe have placed an order for the replacement Initial Consumer Rebuttal / [redacted] (2000, 8, 2016/03/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) I have been contacted by Remington Arms Coand have been informed that I will receive a replacement firearmI will be able to test the functionality of the new firearm after the mandatory day wait period in CaliforniaI am accepting Remington's response, in expectation that the firearm is in working order out of the boxI will be in contact with Remington should I experience any further issues
From: L [redacted] , John (mailto: [redacted] @remington.com) Sent: Thursday, January 05, 8:AM To: [redacted] *** Subject: RE: Revdex.com Complaint Case# [redacted] (Ref# [redacted] ) ***, According to my records Mr [redacted] 's gun was serviced under our warranty, returned and he received it on 12/30/ [redacted] )
***, According to our records the check was cashed/cleared on 4/12/Mr [redacted] may need to see if someone in his household processed the check if he does not remember doing so
Initial Business Response / [redacted] (1000, 5, 2016/09/29) */ From: L [redacted] , John (mailto:[email protected]) Sent: Thursday, September 29, 11:AM To: [redacted] l Subject: FW: Revdex.com Complaint Case# [redacted] (Ref# [redacted] ) ***, According to our records Mr [redacted] spoke with one of our representatives on Monday 9/26/At that time it was determined that the part was going to the wrong addressOur representative contacted UPS and was advised by UPS that Mr [redacted] could pick up the item at the UPS hub on 9/27/or wait for it to be delivered to the correct address on 9/28/Mr [redacted] decided to wait for the deliveryThe package was delivered on 9/8/under tracking number [redacted] We apologize for any inconvenience this may have caused Mr [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I accept it pending the receipt of a replacement
***, This was our response to Ms [redacted] Ms [redacted] , My name is Chris and I have been assigned to handle your rebate issue from our Black Friday PromotionFirst let me apologize for the issues you have experienced up to this point We strive to make the rebate process as simple and painless as possibleWith that in mind there are issues from time to time that are beyond our controlThe Revdex.com informed us that you have not received your rebate check but someone from our rebate company stated that you had received it and it was depositedAfter some research on my end I was able to obtain a copy of the check that was depositedWe are unable to see what bank it was deposited with as it appears to be an ATM deposit or a mobile depositI have attached the image of the check to this emailIf you can please review the image and verify if that is your signature I can let you know what steps we will take next
Initial Business Response / [redacted] (1000, 6, 2016/03/28) */ Mr [redacted] 's check # [redacted] for $was mailed to him on 3/14/ Initial Consumer Rebuttal / [redacted] (2000, 8, 2016/03/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) I received the check on 3/24/Due to the response time of the rebate (weeks, not the 8-weeks promoted), I will probably not make any more purchases of Remington based on a promised rebate or incentive
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I accept it
I am rejecting this response because:This is a very common defect, the magazine is unsafe and no design changes have been made to actually remedy the situation
Initial Business Response / [redacted] (1000, 10, 2015/08/21) */ Mr [redacted] 's order shipped in on 8/and 8/ Tracking numbers are: [redacted] Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/08/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) They sent the packages to the wrong addressI notified them of the address change before I moved and called to verify after I movedI am having the packages shipping to me at my own expenseVery poor customer service Final Business Response / [redacted] (4000, 14, 2015/08/27) */ We apologize for any inconvenience we caused Mr [redacted] As a gesture of goodwill we are offering to reimburse Mr [redacted] for the additional shipping charges he has incurredWe need for him to send us a copy of the paid receipt, via fax to me at XXX-XXX-XXXX or he can email it to [redacted] @advanced-armament.com Final Consumer Response / [redacted] (2000, 16, 2015/08/31) */ (The consumer indicated he/she ACCEPTED the response from the business.)
***, It appears that we spoke with Mr [redacted] about the firearm in question yesterdayMr [redacted] advised us that he has a problem with his magazine, which we were more than happy to send out a replacement at no chargeMr [redacted] refused and requested a new firearmWe will still be happy to send him a new magazine or he can send the gun to us for evaluation under our limited lifetime warranty, see link belowhttps://www.remington.com/support/firearm-warranty-information/limited-life...⇄
***, We have asked the rebate center to honor Mr [redacted] ’s rebate request
I am rejecting this response because: As I mentioned in my previous response, I will not be satisfied with a non- matching trigger guard and less than 12-boxes of ammunition. I compare this proposal to someone hitting your car, repairing the body damage and then painting it a color which does not match which definitely devalues the vehicle. Offering me 5-boxes of ammunition still does not fairly compensate me for the damage done to my rifle as this ammunition can be purchased retail for ~ $50 per box. I am also attaching a screen shot of my response to Richard S [redacted] showing that I did not previously accept his offer for 2-boxes of ammunition and my disappointment with Remington as I have have been a loyal customer for years.
Initial Business Response / [redacted] (1000, 14, 2015/05/08) */ This one took a little longer to evaluateAt this time it appears the Mr [redacted] is requesting a replacement boltWe can arrange for his firearm to be sent to our authorized repair center, [redacted] & [redacted] to have this performed Initial Consumer Rebuttal / [redacted] (3000, 16, 2015/05/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) Dear Remington, Thank you for your understanding and offering to have [redacted] & [redacted] replace the rifle bolt I called [redacted] & [redacted] and talked with ***, who advised me that they could not do the bolt replacement work, because they have no Remington Model bolt assemblies in stock Would you please send me several bolt assemblies to fit my Remington Model 7MM Rem Mag order # XXXXX, and I will take them to [redacted] at [redacted] ID XXXXX; telephone # (XXX) XXX-XXXX, who has offered to fit a new bolt with the correct head-spacing Please understand, that I have been through so many repair attempts, that I want to avoid any further damage to my rifle, and Mr [redacted] said if he has several bolts to work with, there is a likelihood one of them would be a drop in fit, with correct head-spacing, without having to reset the rifle barrel Could you also please replace the CDL stock, and I will return the one I have with the inletting issues Thanks for trying to work something out with me You are one of the first, and now maybe one of the last, real genuine American Gun Companies, and this particular rifle is important to me I am not asking for another replacement rifle, unless this is what you would prefer to offer; but rather this compromise, and it would mean a lot, if you can please send 2-bolt assemblies, and I promise to return the ones not used Sincerely, [redacted] Final Business Response / [redacted] (4000, 19, 2015/05/15) */ We spoke with Mr [redacted] and we have agreed to have the gun sent to our authorized repair center [redacted] and [redacted] to fit a new bolt and evaluate the stock Final Consumer Response / [redacted] (2000, 21, 2015/05/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) Yes, the business response is satisfactory, if it will result in my receiving a new undamaged rifleI just spoke with [redacted] at Remington's authorized Repair Center - [redacted] & ***, and was told, based on their initial inspection, they will complete their evaluation, and send the rifle into the factory, primarily because of the receiver damage, in addition to the boltHe indicated when a receiver is damaged like this, the rifle is usually replacedI do appreciate Remington's concern, to make sure I receive a quality repaired or replacement rifle, reflecting pride of ownership, and as [redacted] said: "not just a rifle set away in a closet"Please thank Mr [redacted] for all of his efforts, and I look forward to hearing from Remington, regarding the disposition of my rifle
Initial Business Response / [redacted] (1000, 5, 2016/05/16) */ From: L [redacted] , John (mailto: [redacted] @remington.com) Sent: Monday, May 16, 1:PM To: ***@greensboro.Revdex.com.org Subject: FW: Revdex.com Complaint Case# [redacted] (Ref# [redacted] ) ***, [redacted] provided your name as my new contactWe have advised Mr [redacted] , that he needs to deal with our international distributor: FORMALITO TEL: [redacted] PO Box FAX: [redacted] Mobile: [redacted] Pretoria, South Africa Contact: Johannes C [redacted] Email: [redacted] @formalito.co.za
Abby, We serviced Mr [redacted] ’s firearm under our warrantyOn November 22nd I spoke with Mr [redacted] and he had received his firearm backAs a gesture of good will we also processed an order for some ammo
***, We have reviewed Mr [redacted] ’s claim and found the he did not provide the original sales receipts as requiredThus the claim was denied We have decided as a onetime goodwill gesture to resubmit his claimAny future submissions will require the original receipts
I am rejecting this response because: This is complete and utter hogwash I examined both the slide and the guides on the frame myself If there were any marks on the slide itself, I either did not see them or they were so light that I didn't pay any attention to them On the other hand, the gouge on the left front guide was glaringly obvious The other guides were still black with very, very light marks were some of the paint had been rubbed off a little bit from a few hand operations of the slide On the other hand, the left front guide was bright, shiny aluminum where the slide had made a gouge in it If there is no gouge on it now, then somebody at Remington has filed it smooth This will result in a guide that has different dimensions than the other guides Not good I am kicking myself now that I did not take photos prior to sending this defective gun back to Remington I foolishly assumed that Remington was a reputable company that would make good on a defective firearm Big mistake Remington is lying through its teeth Simple as that I have purchased many firearms and I have never--ever had an experience anywhere like this Simply unbelievable Why would I purchase a pistol and go through all of this hassle if the gun were not defective? Also, I have strong doubts that this pistol was ever test fired by Remington prior to being sold You can pretty much always see some brass from the cartridge head on the bolt face when this is done I saw none of thisI can't say for sure, but it certainly didn't look like it I really don't believe that this gun was ever test fired by Remington Before I bought this gun, the guy at the store warned my about Remington and the company it has now become I foolishly bought the gun anyway--mostly because I was somewhat intrigued by the Pedersen delayed losystem on the R Big mistake Prior to making the purchase, I spoke with a lady at Remington to gain some assurance that Remington would make good on the pistol because of all the problems that they had with this model I was assured that the problems had been resolved and was further assured that any problems with the gun that I purchased would be corrected by Remington Another mistake on my part for believing herStill another strange thing is the requirement that Remington has for sending a firearm back to the original purchaser (they require it to be sent to a FFL) As a former FFL holder this makes no sense to me I already completed the form, so this should be unnecessary On a final note, I checked after the fact to see how many Revdex.com complaints Remington had compared to the company that sells more firearms than any other, [redacted] *** Remington had complaints [redacted] had That's approxtimes more complaints than *** This alone should speak volumes