Thanks [redacted], as for Mr. [redacted] complaint, I do not have a Jennifer that works for me so my guess is that he spoke with someone at the rebate center. Also, Mr. [redacted] did not provide the confirmation number he said he received. As such, I cannot locate him in the system.
[redacted], My apologies, I have been out of the office on vacation and this is my first chance to respond to Mr. [redacted]’s complaint. We apology for any inconvenience to Mr. [redacted]...
regarding his Model 700 rifle that was damaged. We have been communicating with Mr. [redacted] over the last several days and as a gesture of goodwill we are sending him a replacement trigger guard and 2 boxes of premium Barnes Vor-Tx Centerfire Ammunition.
Initial Business Response /* (1000, 5, 2016/07/11) */
From: L[redacted], John (mailto:[redacted]@remington.com)
Sent: Monday, July 11, 2016 10:25 AM
To: [redacted]
Subject: FW: Revdex.com Complaint Case#[redacted] (Ref#[redacted])
[redacted],
According to our records, Mr. [redacted]'s...
replacement firearms was delivered to his dealer, [redacted] on June 30th, 2016. Here is the tracking number for your records: 1Z44RV83A873332507
Initial Business Response /* (1000, 10, 2015/08/11) */
According to our records [redacted]'s order shipped out on 8/10/2015. We apologize for any inconvenience this may have caused.
Initial Consumer Rebuttal /* (3000, 12, 2015/08/12) */
(The consumer indicated he/she DID NOT accept the...
response from the business.)
Their website does not indicate that this order has shipped. It still shows processing and no tracking information has been provided.
Final Consumer Response /* (450, 15, 2015/08/13) */
Package arrived today, 8/12 with a ship date of 8/10 even though their online order tracking system still shows "Processing." Thank you Revdex.com for helping resolve this matter.
Initial Business Response /* (1000, 5, 2015/07/30) */
We contacted the rebate center and they a have resubmitted his request which has been approved. It takes 4 - 6 weeks to receive the check his approval number is XXXXXXXX.
Initial Consumer Rebuttal /* (2000, 7, 2015/08/04) */
(The consumer...
indicated he/she ACCEPTED the response from the business.)
I received the rebate. Thank you
Initial Business Response /* (1000, 6, 2016/01/13) */
We have been in contact with Mr. [redacted] and have agreed to issue a refund. We are waiting on some paperwork from Mr. [redacted] and once received we will process the request.
Initial Consumer Rebuttal /* (2000, 8, 2016/01/14) */
(The consumer...
indicated he/she ACCEPTED the response from the business.)
I have been contacted by the company but have not received the check as of 1/14/2016.
Initial Business Response /* (1000, 5, 2016/02/18) */
According to our records Me. [redacted]'s check was processed on 2/16/2016. Please allow time for it to be received.
Initial Consumer Rebuttal /* (3000, 7, 2016/03/02) */
(The consumer indicated he/she DID NOT accept the response from the...
business.)
I have waited more than two weeks from the date that the check was supposedly processed (02/16/2016). I have sent several emails to the rebate website regarding the problem. As of 03/02/2016, I have not received the rebate and none of the emails have been answered.
Final Business Response /* (4000, 9, 2016/03/07) */
Mr. [redacted]'s check was mailed to him on 2/22/2016. If he has not received it by now, he should receive it within the next couple of days.
Final Consumer Response /* (450, 13, 2016/03/11) */
Got the rebate today. Please close the case if possible.
I am rejecting this response because:
As I mentioned in my previous response, I will not be satisfied with a non- matching trigger guard and less than 12-boxes of ammunition. I compare this proposal to someone hitting your car, repairing the body damage and then painting it a color which does not match which definitely devalues the vehicle. Offering me 5-boxes of ammunition still does not fairly compensate me for the damage done to my rifle as this ammunition can be purchased retail for ~ $50 per box. I am also attaching a screen shot of my response to Richard S[redacted] showing that I did not previously accept his offer for 2-boxes of ammunition and my disappointment with Remington as I have have been a loyal customer for years.
Initial Business Response /* (1000, 5, 2016/08/25) */
**see attached documents**
From: L[redacted], John (mailto:[redacted]@remington.com)
Sent: Wednesday, August 24, 2016 12:19 PM
To: [redacted]
Subject: FW: Revdex.com Complaint Case# [redacted] (Ref#[redacted])
[redacted],
Dr...
[redacted] submitted for promotion #[redacted] and received the maximum amount of $200 on check number [redacted] and it was cashed 4/26/2016.
Another submission on Tracking ID [redacted] for promotion #[redacted] was received and denied due to invalid UPC's submitted. The Dr [redacted] submitted this rebate under the Black Friday Golden Saber P & R Ammunition rebate but the ammunition purchased was Remington Nitro Steel shotshells. These are not valid for this rebate. From what it looks like the Dr [redacted] submitted the wrong rebate form for the type of ammunition. There was a rebate offered for Remington Nitro Steel shotshells on Promotion # [redacted], not [redacted].
Initial Consumer Rebuttal /* (3000, 7, 2016/08/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Dear Revdex.com,
I do not recall the promotion code for the Barnes ammunition I purchased, it may be #[redacted] but I suspect it is not. I researched the web and found the promotion I used to send in the rebate for the remington shotshells and as alluded it is promotion #[redacted]. Promotion states and I quote "up to $200 cash back on nitro steel and hypersonic steel". I would be more than happy to fax you a copy of the promotion but it is easily found on the web. There is also a rebate of $10 per box on premier shotgun slug, of which I purchased 3 boxes and received no response in the above statement (to this). I also took pictures of the 2 cases of ammunition and they read Remington nitro steel high velocity magnum loads, again I can text you a picture of this.
Please ask Remington to provide copies of both rebates that I submitted to clarify the situation, I can easily recognize my handwriting and if I made an error I will gladly assume responsibility, however I do not believe that this is the case.
Sincerely, [redacted]
Final Business Response /* (4000, 9, 2016/09/07) */
From: L[redacted], John (mailto:[redacted]@remington.com)
Sent: Tuesday, September 06, 2016 3:34 PM
To: [redacted]
Subject: FW: Revdex.com Complaint Case# [redacted] (Ref#29-4004906-[redacted]-8-3100)
See Rebate Center's response below:
Unfortunately not, the submission is from 9 months ago and as such the source materials are no longer available. However, I can confirm they submitted for promo 63841 Black Friday Golden Saber P&R with UPC [redacted] which was not valid for that promotion
[redacted] - $200.00 Check #[redacted] Date Cleared 4/26/2016 for Barnes promotion #[redacted] - DENIED Black Friday Promotion #63841 (17) boxes 047700154206 & (3) boxes 047700310206 RAMAC 20716 - PR12CS PR 12 CSHP 2-3/4" 1OZ. 100/CA
Final Consumer Response /* (4200, 11, 2016/09/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Dear Remington,
Please note that your records are incorrect. You indicated that there were 17 boxes and 3 boxes, actually there were 20 boxes of steel shot (2 cases as eluded to in my initial complaint) and 3 boxes of slugs. This makes me suspect that your records are , in general, inaccurate. It seems pointless to continue to argue a position that I feel will not be resolved in my favor. Moving forward, I have decided to no longer purchase any Remington products. I made the same decision 30 years ago regarding [redacted] and true to this day, have none of their items.
Sincerely,
[redacted]
Initial Business Response /* (1000, 6, 2016/05/23) */
From: [redacted], John (mailto:[redacted])
Sent: Thursday, May 19, 2016 11:40 AM
To: [redacted]@greensboro.Revdex.com.org
Subject: FW: Revdex.com Complaint Case# [redacted] (Ref#[redacted])
[redacted],
We researched Mr. [redacted]'s complaint and...
we have determined that he did not provide the UPC bar code but instead provided the serial number of the firearm. If he can provide the UPC code we will be happy to resubmit his request.
[redacted], Not sure who told Mr. [redacted] 15 weeks to fix the gun. Our authorized repair center has already fixed the gun and shipped it back under UPS tracking number [redacted]. It shows that it should be delivered by end of day...
Abby, We serviced Mr. [redacted]’s firearm under our warranty. On November 22nd I spoke with Mr. [redacted] and he had received his firearm back. As a gesture of good will we also processed an order for some ammo.
Initial Business Response /* (1000, 10, 2015/08/10) */
[redacted]Revdex.com Note: See attached UPS tracking information obtained by Revdex.com using the tracking number below.[redacted]
According to our records Mr. [redacted]'s part shipped out on 7/31/2015 and was delivered via UPS ([redacted]) on 8/4/2015. UPS shows...
it was left at the garage.
We apologize for the delay in shipping out Mr. [redacted]'s order.
Initial Business Response /* (1000, 14, 2015/05/08) */
This one took a little longer to evaluate. At this time it appears the Mr. [redacted] is requesting a replacement bolt. We can arrange for his firearm to be sent to our authorized repair center, [redacted] & [redacted] to have this...
performed.
Initial Consumer Rebuttal /* (3000, 16, 2015/05/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Dear Remington,
Thank you for your understanding and offering to have [redacted] & [redacted] replace the rifle bolt.
I called [redacted] & [redacted] and talked with [redacted], who advised me that they could not do the bolt replacement work, because they have no Remington Model 700 bolt assemblies in stock.
Would you please send me several bolt assemblies to fit my Remington Model 700 7MM Rem Mag order # XXXXX, and I will take them to [redacted] at [redacted] ID XXXXX; telephone # (XXX) XXX-XXXX, who has offered to fit a new bolt with the correct head-spacing.
Please understand, that I have been through so many repair attempts, that I want to avoid any further damage to my rifle, and Mr. [redacted] said if he has several bolts to work with, there is a likelihood one of them would be a drop in fit, with correct head-spacing, without having to reset the rifle barrel.
Could you also please replace the CDL stock, and I will return the one I have with the inletting issues.
Thanks for trying to work something out with me.
You are one of the first, and now maybe one of the last, real genuine American Gun Companies, and this particular rifle is important to me.
I am not asking for another replacement rifle, unless this is what you would prefer to offer; but rather this compromise, and it would mean a lot, if you can please send 2-3 bolt assemblies, and I promise to return the ones not used.
Sincerely,
[redacted]
Final Business Response /* (4000, 19, 2015/05/15) */
We spoke with Mr. [redacted] and we have agreed to have the gun sent to our authorized repair center [redacted] and [redacted] to fit a new bolt and evaluate the stock.
Final Consumer Response /* (2000, 21, 2015/05/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes, the business response is satisfactory, if it will result in my receiving a new undamaged rifle. I just spoke with [redacted] at Remington's authorized Repair Center - [redacted] & [redacted], and was told, based on their initial inspection, they will complete their evaluation, and send the rifle into the factory, primarily because of the receiver damage, in addition to the bolt. He indicated when a receiver is damaged like this, the rifle is usually replaced. I do appreciate Remington's concern, to make sure I receive a quality repaired or replacement rifle, reflecting pride of ownership, and as [redacted] said: "not just a rifle set away in a closet". Please thank Mr. [redacted] for all of his efforts, and I look forward to hearing from Remington, regarding the disposition of my rifle.
Initial Business Response /* (1000, 5, 2016/10/14) */
From: L[redacted], John
Sent: Friday, October 14, 2016 8:08 AM
To: [redacted]
Subject: FW: Revdex.com Complaint Case# [redacted] (Ref#[redacted])
[redacted],
We contact our rebate center regarding Mr. [redacted]'s concerns. The rebate...
center advised us that this has happened once before but it was a banking error. The funds are available but it appears the back associate did not properly find the account number. Mr. [redacted]'s check is still valid for a few more days. we recommend that he goes back to the back and advise them of the error. The bank should also refund the $12 fee.
The rebate center want to emphasize that the check never made it to them for processing, meaning there is no way it could have bounced because the bank never requested the funds.
I am really concerned about shooting it again. I’m really concerned about the whole cylinder being tight which is leading to flaring the casing. There’s nice shaving of the bolt action block. I don’t want to agree with Remington in case the cylinder blew and cause harm. If you want me to try, I will; understanding this is a RIFLE that has not worked despite them fixing it once. The shooting range is an hour away and I’ll try it end of this month. [redacted]
Thanks [redacted], as for Mr. [redacted] complaint, I do not have a Jennifer that works for me so my guess is that he spoke with someone at the rebate center. Also, Mr. [redacted] did not provide the confirmation number he said he received. As such, I cannot locate him in the system.
[redacted], My apologies, I have been out of the office on vacation and this is my first chance to respond to Mr. [redacted]’s complaint. We apology for any inconvenience to Mr. [redacted]...
regarding his Model 700 rifle that was damaged. We have been communicating with Mr. [redacted] over the last several days and as a gesture of goodwill we are sending him a replacement trigger guard and 2 boxes of premium Barnes Vor-Tx Centerfire Ammunition.
Initial Business Response /* (1000, 5, 2016/07/11) */
From: L[redacted], John (mailto:[redacted]@remington.com)
Sent: Monday, July 11, 2016 10:25 AM
To: [redacted]
Subject: FW: Revdex.com Complaint Case#[redacted] (Ref#[redacted])
[redacted],
According to our records, Mr. [redacted]'s...
replacement firearms was delivered to his dealer, [redacted] on June 30th, 2016. Here is the tracking number for your records: 1Z44RV83A873332507
Initial Business Response /* (1000, 10, 2015/08/11) */
According to our records [redacted]'s order shipped out on 8/10/2015. We apologize for any inconvenience this may have caused.
Initial Consumer Rebuttal /* (3000, 12, 2015/08/12) */
(The consumer indicated he/she DID NOT accept the...
response from the business.)
Their website does not indicate that this order has shipped. It still shows processing and no tracking information has been provided.
Final Consumer Response /* (450, 15, 2015/08/13) */
Package arrived today, 8/12 with a ship date of 8/10 even though their online order tracking system still shows "Processing." Thank you Revdex.com for helping resolve this matter.
Initial Business Response /* (1000, 5, 2015/07/30) */
We contacted the rebate center and they a have resubmitted his request which has been approved. It takes 4 - 6 weeks to receive the check his approval number is XXXXXXXX.
Initial Consumer Rebuttal /* (2000, 7, 2015/08/04) */
(The consumer...
indicated he/she ACCEPTED the response from the business.)
I received the rebate. Thank you
Initial Business Response /* (1000, 6, 2016/01/13) */
We have been in contact with Mr. [redacted] and have agreed to issue a refund. We are waiting on some paperwork from Mr. [redacted] and once received we will process the request.
Initial Consumer Rebuttal /* (2000, 8, 2016/01/14) */
(The consumer...
indicated he/she ACCEPTED the response from the business.)
I have been contacted by the company but have not received the check as of 1/14/2016.
Initial Business Response /* (1000, 5, 2016/02/18) */
According to our records Me. [redacted]'s check was processed on 2/16/2016. Please allow time for it to be received.
Initial Consumer Rebuttal /* (3000, 7, 2016/03/02) */
(The consumer indicated he/she DID NOT accept the response from the...
business.)
I have waited more than two weeks from the date that the check was supposedly processed (02/16/2016). I have sent several emails to the rebate website regarding the problem. As of 03/02/2016, I have not received the rebate and none of the emails have been answered.
Final Business Response /* (4000, 9, 2016/03/07) */
Mr. [redacted]'s check was mailed to him on 2/22/2016. If he has not received it by now, he should receive it within the next couple of days.
Final Consumer Response /* (450, 13, 2016/03/11) */
Got the rebate today. Please close the case if possible.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I accept it.
I am rejecting this response because:
As I mentioned in my previous response, I will not be satisfied with a non- matching trigger guard and less than 12-boxes of ammunition. I compare this proposal to someone hitting your car, repairing the body damage and then painting it a color which does not match which definitely devalues the vehicle. Offering me 5-boxes of ammunition still does not fairly compensate me for the damage done to my rifle as this ammunition can be purchased retail for ~ $50 per box. I am also attaching a screen shot of my response to Richard S[redacted] showing that I did not previously accept his offer for 2-boxes of ammunition and my disappointment with Remington as I have have been a loyal customer for years.
Initial Business Response /* (1000, 5, 2016/08/25) */
**see attached documents**
From: L[redacted], John (mailto:[redacted]@remington.com)
Sent: Wednesday, August 24, 2016 12:19 PM
To: [redacted]
Subject: FW: Revdex.com Complaint Case# [redacted] (Ref#[redacted])
[redacted],
Dr...
[redacted] submitted for promotion #[redacted] and received the maximum amount of $200 on check number [redacted] and it was cashed 4/26/2016.
Another submission on Tracking ID [redacted] for promotion #[redacted] was received and denied due to invalid UPC's submitted. The Dr [redacted] submitted this rebate under the Black Friday Golden Saber P & R Ammunition rebate but the ammunition purchased was Remington Nitro Steel shotshells. These are not valid for this rebate. From what it looks like the Dr [redacted] submitted the wrong rebate form for the type of ammunition. There was a rebate offered for Remington Nitro Steel shotshells on Promotion # [redacted], not [redacted].
Initial Consumer Rebuttal /* (3000, 7, 2016/08/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Dear Revdex.com,
I do not recall the promotion code for the Barnes ammunition I purchased, it may be #[redacted] but I suspect it is not. I researched the web and found the promotion I used to send in the rebate for the remington shotshells and as alluded it is promotion #[redacted]. Promotion states and I quote "up to $200 cash back on nitro steel and hypersonic steel". I would be more than happy to fax you a copy of the promotion but it is easily found on the web. There is also a rebate of $10 per box on premier shotgun slug, of which I purchased 3 boxes and received no response in the above statement (to this). I also took pictures of the 2 cases of ammunition and they read Remington nitro steel high velocity magnum loads, again I can text you a picture of this.
Please ask Remington to provide copies of both rebates that I submitted to clarify the situation, I can easily recognize my handwriting and if I made an error I will gladly assume responsibility, however I do not believe that this is the case.
Sincerely, [redacted]
Final Business Response /* (4000, 9, 2016/09/07) */
From: L[redacted], John (mailto:[redacted]@remington.com)
Sent: Tuesday, September 06, 2016 3:34 PM
To: [redacted]
Subject: FW: Revdex.com Complaint Case# [redacted] (Ref#29-4004906-[redacted]-8-3100)
See Rebate Center's response below:
Unfortunately not, the submission is from 9 months ago and as such the source materials are no longer available. However, I can confirm they submitted for promo 63841 Black Friday Golden Saber P&R with UPC [redacted] which was not valid for that promotion
[redacted] - $200.00 Check #[redacted] Date Cleared 4/26/2016 for Barnes promotion #[redacted] - DENIED Black Friday Promotion #63841 (17) boxes 047700154206 & (3) boxes 047700310206 RAMAC 20716 - PR12CS PR 12 CSHP 2-3/4" 1OZ. 100/CA
Final Consumer Response /* (4200, 11, 2016/09/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Dear Remington,
Please note that your records are incorrect. You indicated that there were 17 boxes and 3 boxes, actually there were 20 boxes of steel shot (2 cases as eluded to in my initial complaint) and 3 boxes of slugs. This makes me suspect that your records are , in general, inaccurate. It seems pointless to continue to argue a position that I feel will not be resolved in my favor. Moving forward, I have decided to no longer purchase any Remington products. I made the same decision 30 years ago regarding [redacted] and true to this day, have none of their items.
Sincerely,
[redacted]
Initial Business Response /* (1000, 6, 2016/05/23) */
From: [redacted], John (mailto:[redacted])
Sent: Thursday, May 19, 2016 11:40 AM
To: [redacted]@greensboro.Revdex.com.org
Subject: FW: Revdex.com Complaint Case# [redacted] (Ref#[redacted])
[redacted],
We researched Mr. [redacted]'s complaint and...
we have determined that he did not provide the UPC bar code but instead provided the serial number of the firearm. If he can provide the UPC code we will be happy to resubmit his request.
[redacted], Not sure who told Mr. [redacted] 15 weeks to fix the gun. Our authorized repair center has already fixed the gun and shipped it back under UPS tracking number [redacted]. It shows that it should be delivered by end of day...
tomorrow, 10/13/2017.
Abby, We serviced Mr. [redacted]’s firearm under our warranty. On November 22nd I spoke with Mr. [redacted] and he had received his firearm back. As a gesture of good will we also processed an order for some ammo.
Initial Business Response /* (1000, 10, 2015/08/10) */
[redacted]Revdex.com Note: See attached UPS tracking information obtained by Revdex.com using the tracking number below.[redacted]
According to our records Mr. [redacted]'s part shipped out on 7/31/2015 and was delivered via UPS ([redacted]) on 8/4/2015. UPS shows...
it was left at the garage.
We apologize for the delay in shipping out Mr. [redacted]'s order.
Initial Business Response /* (1000, 14, 2015/05/08) */
This one took a little longer to evaluate. At this time it appears the Mr. [redacted] is requesting a replacement bolt. We can arrange for his firearm to be sent to our authorized repair center, [redacted] & [redacted] to have this...
performed.
Initial Consumer Rebuttal /* (3000, 16, 2015/05/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Dear Remington,
Thank you for your understanding and offering to have [redacted] & [redacted] replace the rifle bolt.
I called [redacted] & [redacted] and talked with [redacted], who advised me that they could not do the bolt replacement work, because they have no Remington Model 700 bolt assemblies in stock.
Would you please send me several bolt assemblies to fit my Remington Model 700 7MM Rem Mag order # XXXXX, and I will take them to [redacted] at [redacted] ID XXXXX; telephone # (XXX) XXX-XXXX, who has offered to fit a new bolt with the correct head-spacing.
Please understand, that I have been through so many repair attempts, that I want to avoid any further damage to my rifle, and Mr. [redacted] said if he has several bolts to work with, there is a likelihood one of them would be a drop in fit, with correct head-spacing, without having to reset the rifle barrel.
Could you also please replace the CDL stock, and I will return the one I have with the inletting issues.
Thanks for trying to work something out with me.
You are one of the first, and now maybe one of the last, real genuine American Gun Companies, and this particular rifle is important to me.
I am not asking for another replacement rifle, unless this is what you would prefer to offer; but rather this compromise, and it would mean a lot, if you can please send 2-3 bolt assemblies, and I promise to return the ones not used.
Sincerely,
[redacted]
Final Business Response /* (4000, 19, 2015/05/15) */
We spoke with Mr. [redacted] and we have agreed to have the gun sent to our authorized repair center [redacted] and [redacted] to fit a new bolt and evaluate the stock.
Final Consumer Response /* (2000, 21, 2015/05/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes, the business response is satisfactory, if it will result in my receiving a new undamaged rifle. I just spoke with [redacted] at Remington's authorized Repair Center - [redacted] & [redacted], and was told, based on their initial inspection, they will complete their evaluation, and send the rifle into the factory, primarily because of the receiver damage, in addition to the bolt. He indicated when a receiver is damaged like this, the rifle is usually replaced. I do appreciate Remington's concern, to make sure I receive a quality repaired or replacement rifle, reflecting pride of ownership, and as [redacted] said: "not just a rifle set away in a closet". Please thank Mr. [redacted] for all of his efforts, and I look forward to hearing from Remington, regarding the disposition of my rifle.
Initial Business Response /* (1000, 5, 2016/10/14) */
From: L[redacted], John
Sent: Friday, October 14, 2016 8:08 AM
To: [redacted]
Subject: FW: Revdex.com Complaint Case# [redacted] (Ref#[redacted])
[redacted],
We contact our rebate center regarding Mr. [redacted]'s concerns. The rebate...
center advised us that this has happened once before but it was a banking error. The funds are available but it appears the back associate did not properly find the account number. Mr. [redacted]'s check is still valid for a few more days. we recommend that he goes back to the back and advise them of the error. The bank should also refund the $12 fee.
The rebate center want to emphasize that the check never made it to them for processing, meaning there is no way it could have bounced because the bank never requested the funds.
I am really concerned about shooting it again. I’m really concerned about the whole cylinder being tight which is leading to flaring the casing. There’s nice shaving of the bolt action block. I don’t want to agree with Remington in case the cylinder blew and cause harm. If you want me to try, I will; understanding this is a RIFLE that has not worked despite them fixing it once. The shooting range is an hour away and I’ll try it end of this month. [redacted]