Initial Business Response /* (1000, 7, 2016/10/12) */
From: L***, John
Sent: Tuesday, October 11, 4:PM
To: ***
Subject: FW: Revdex.com Complaint Case# *** (Ref#29-4004906-***-4-302)
***,
We spoke with Mr***, he advised us that he does not have copies of
the barcodesWe have asked Mr*** to send us copies of his receiptsonce we receive these copies we will try to process his request again
Initial Consumer Rebuttal /* (3000, 9, 2016/10/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I scanned the receipts prior to MrL***'s response and e-mailed them to an Ashley at Remington the afternoon of Oct10thOn the 11th I sent her another e-mail with the information off the UPC's as she had suggested in our previous conversationSince then I have heard absolutely nothing from themThis complaint will be satisfied only when I have my $rebate check in hand
Final Business Response /* (4000, 13, 2016/10/24) */
From: L***, John
Sent: Friday, October 21, 10:AM
To: ***
Subject: FW: Revdex.com Complaint Case# *** (Ref#29-4004906-***-12-3100)
***,
Mr*** is processing for his $rebate under Tracking ID # ***
Initial Business Response /* (1000, 8, 2016/04/19) */
I'm being told that his check was mailed on 3/14/
Initial Consumer Rebuttal /* (3000, 10, 2016/04/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If check was mailed on 3/and I called on 4/
why was a check not reissued at that timeIt does not take over a month for a letter to be sentAnd since I post marked it on 12/that means it was weeks later they issued the checkWhich means they are saying it took at least a month to get to themI cannot believe that the letter was held by the postal service for over a month on the way to the company and the way backI could understand on one side of the delivery but not bothAnd if that is the case then how does the exact same case happen to a close friend of mineThe issue is that their promised processing time has long since come and gone and I still have no rebate
Final Business Response /* (4000, 18, 2016/05/04) */
The check is out for delivery today, ***
Final Consumer Response /* (2000, 20, 2016/05/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Finally received my rebateIt is bad that it took a complaint with the Revdex.com to get my rebate but I guess at least I got it
***, We contacted the rebate center and they advised us that Ms ***’s rebate submission did not meet the criteriaSee attached rebate formThe firearm was purchased on 12/14/which is outside of the promotion period and the
submission was postmarked 12/16/again outside of the criteria
***, We have been unable to find Ms***’s information in the databaseWe have also left her some voicemail messages to discuss her situation but have not received a responseFrom what we can see she never sent in a rebate unless
it is under a different name
I am rejecting this response because:Remington did not give me a time line on when I can expect to receive the RebateI should not have to wait another
weeks because Remington made a mistakeIf I can be given a time line and who I can follow up with beside first line Customer Service support I would happy to accept thatThe last time I contacted Customer Service they refused to let me talk with their Supervisor and did not honer their last commitment to reimburse me on Feb 5th, 7-business days.***,I am impressed with Remington responding quickly to you and I appreciate you in helping us to resolve this issueSincerely, ***
Initial Business Response /* (1000, 7, 2016/01/27) */
The processing time for the rebates is 8-weeksMr*** needs to allow for the rebate center to receive his info and process
Initial Consumer Rebuttal /* (3000, 9, 2016/01/28) */
(The consumer indicated he/she DID NOT accept the
response from the business.)
From this message I cannot get itAm I in the computer system or not?
Final Business Response /* (4000, 27, 2016/05/09) */
According to our records Mr***'s rebate check was mailed on 5/4/It could take up to business days to be received
Final Consumer Response /* (4200, 29, 2016/05/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for responseI hope get a check soonToday I am leaving, will be back in one-two weeksI already temporarily stopped delivery service at USPSI let you know when check will be cashed
Thanks
Initial Business Response /* (1000, 9, 2016/04/04) */
We spoke with Mr*** and he is going to mail us copies of his information for processing
Initial Consumer Rebuttal /* (3000, 16, 2016/04/26) */
I did not respond because I am still waiting on a response from Remington
Final
Business Response /* (4000, 18, 2016/04/29) */
MrSchuster advised us that he would be mailing his info on 4/6/We still have not received anything
Final Consumer Response /* (2000, 24, 2016/06/11) */
***, We had Mr***’s gun sent into our other factory for another evaluation under our warranty, see link below, and by different techniciansThese technicians were not able to find any “gouges” as Mr*** has statedWhat they have found is light markings on the slide where the slide and frame meet at the breech of the gunThese markings are consistent with the operation of this I understand Mr*** is stating he has not fired the firearm but again, the gun is function tested and then shot to make sure it is properly working before it go to a distributor for sale Also, when a gun is sent it in for an evaluation it is again function tested and could be firedWe do ask that Mr*** provide us with the name of a Federal Firearm Licensed Dealer we can contact on his behalf so we can return his gun there for him to pick up. https://www.remington.com/support/firearm-warranty-information
Initial Business Response /* (1000, 7, 2016/01/04) */
***Revdex.com Note: Response submitted by email 12/18/while Revdex.com representative was out of the office.***
From: L***, John (mailto:***@remington.com)
Sent: Friday, December 18, 4:PM
To: Michael Henson
Subject: FW: Revdex.com
Complaint Case# *** (Ref*)
***,
I have spoken to the manager over the repair centersHe has advised me that as a result of poor service and communication we will no longer be doing business ***All firearms there should be returned to our factory or the consumerUnfortunately, this may take - days
Initial Consumer Rebuttal /* (2000, 9, 2016/01/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
There response was rapidThey responded within one dayThank you for your help
Initial Business Response /* (1000, 5, 2015/04/08) */
I have contacted our accounts payable department and they advised me that the full refund check should be mailed today
Initial Consumer Rebuttal /* (3000, 7, 2015/04/10) */
(The consumer indicated he/she DID NOT accept the response from
the business.)
Para contacted me 04/08/and the guy stated that the full refund was sent out that morningIf I did not get the refund on 04/08/then it would be on 04/09/He would be surprised if I didn't get it by then and assured me by 04/10/(the date of today date) at the latestI just got the mail for today and surprise there is NO refund in the mail
Final Consumer Response /* (450, 9, 2015/04/12) */
I received my refund todayPlease close this case and show it settledThank you
Initial Business Response /* (1000, 10, 2016/03/21) */
We regret that Mr*** has had a problem with his Remington Model rifleWe would be happy to evaluate his firearm under our warranty (http://www.remington.com/support/firearm-warranty-information/remington-2-year-...⇄ to
determine the correct course of actionOn March 9th, we created a service ticket and emailed Mr*** instructions on how to return this firearm
Initial Consumer Rebuttal /* (3000, 12, 2016/03/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I explained that my desired resolution was to have the barreled action replacedI am not sending this to your authorized center that will not perform any work as they have informed meThis is not an acceptable responsePlease read my complaint in its entirety this time
Final Business Response /* (4000, 14, 2016/03/29) */
Please click on the link (http://www.remington.com/support/firearm-warranty-information/remington-2-year-...⇄ Please see under "What will Remington do if you discover a defect", at our option we will repair or replaceWe will also take into consideration what is not covered by the warrantyWe need for Mr*** to send his firearm in for an evaluation
Final Consumer Response /* (4200, 16, 2016/03/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
***, Mr***’s rebate was post marked days after the close dateTherefore, the rebate center rejected his requestsas a matter of good customer relations I have asked that as a one time resolution to honor his request
Initial Business Response /* (1000, 10, 2015/12/08) */
We don't see where he submitted his rebate requestHe need to do that before 12/We suspended the rule for our black Friday promotion
Initial Consumer Rebuttal /* (3000, 12, 2015/12/09) */
(The consumer indicated he/she DID NOT accept
the response from the business.)
First of all which rule was suspended and when? The one purchase per person on the original link, or the one per household after the submission shown on the documentation of submission? As far as the rebate requests I have provided the paperwork directly off of Remington's system for this complaint showing tracking ID XXXXXXX and ID XXXXXXXX proving my wife and mine are valid submissionsI need acknowledgement they have a record of the on-line submissions and not conveniently lost in their system
Final Consumer Response /* (3000, 25, 2016/01/14) */
***Revdex.com Note: Please see attached documentation referenced in the below email.***
From: ***
Sent: Thursday, January 14, 7:PM
To: ***
Subject: Re: Revdex.com Complaint Case# *** (Ref*)
Hi ***,
Again Remington can not see in their system what everyone outside of their system canThey requested copies, again, that was sent into them, please see attachedAlso please see this link which shows what we can see in Remington's system simply by putting in their submission tracking number
http://remington.rebateaccess.com/detail***
Thank you, ***
Final Business Response /* (4000, 27, 2016/01/26) */
***Revdex.com Note: The below entry was received 01/25/20116, however, Revdex.com offices were closed 01/22/- 01/25/due to inclement weather.***
We have found Mrand Mrs***'s rebate requests in our systemthe rebates are in the processing phase
Initial Business Response /* (1000, 5, 2016/02/09) */
We have contacted our Authorized Repair Center and they have advised us the Mr***'s gun has been serviced and was shipped on 2/8/under tracking number ***I appears to be scheduled for delivery on 2/10/
Initial
Consumer Rebuttal /* (2000, 8, 2016/02/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received my shotgun back days after filing the complaintDon't know if it was coincidence or if the Revdex.com got them to finish the jobI was able to take apart the shotgun, which I was unable to do prior to sending it in for repairIt appears they fixed the problemI have not shot it yet so I will follow up after that timeI still think days to complete a repair under warranty is unacceptable but I at least have my shotgun back
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I accept it. The Remington Company has asked for me to fill out a form with my signature and I have sent it I also have sent a letter from my bank indicating that they never received such a check from Remington. My issue with them requesting my signature ( and you deemed their request reasonable) is that I asked them repeatedly in the past to simply send me a copy of the voided check ----which would clarify very easily if I had cashed/deposited the check or not. BUT REMINGTON REFUSED AND SAID THAT THEY HAD NO ACCESS TO THE CHECK. IF THEY HAD NO ACCESS TO THE CHECK, WHY ARE THEY NOW ASKING FOR MY SIGNATURE FOR COMPARISON PURPOSES??? THIS MAKES ABSOLUTELY NO SENSE. DO YOU UNDERSTAND????
Initial Business Response /* (1000, 16, 2015/09/15) */
*** is approved for the $rebateI have let him know that it will take a few weeks for the process and for him to receive the check
Initial Consumer Rebuttal /* (3000, 18, 2015/09/17) */
From: *** ***
(mailto:***@gmail.com)
Sent: Wednesday, September 16, 3:PM
To: Revdex.com
Subject: Re: Revdex.com Complaint Case# *** (Ref#XX-XXXXXXX-XXXXXXXX-XX-XXXX)
***,
I appreciate your response & would like to inform you that I contacted *** *** in the Huntsville office of Revdex.com last night but I received an out of office replyWhat I wanted to tell her was that a fellow named Richard S*** has contacted me from Remington/Para Arms in regards to my rebate claimMrS*** has called me & also sent emails in reference to this claimHe apologized to me for the third party mistake made by the "Rebate Company" handling these claimsApparently I'm not the first person who fell through the cracks concerning this same issueMrS*** has worked diligently to help me obtain this rebate & today sent me a tracking number on my claimI did send him copies of the receipts & rebate claims which I had made prior to sending the originals to the rebate companyIf you would like to contact Richard S*** his phone numbers are; *** or mobile XXX-XXX-XXXXAs I said MrS*** has be very professional & has cooperated with we to the highest degree
Thank you,
*** ***
XXX XXX-XXXX
Final Business Response /* (4000, 21, 2015/09/24) */
The rebate should be fully processed in to weeks
Final Consumer Response /* (2000, 23, 2015/09/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I included my receipt and my UPC's in the shipment. They know that I can't provide those because you have to cut them off of them boxes and mail them in, so now they are saying I have to send them in or I can't get the rebate. Remington has them and they need to provide them, this is just them playing a game with you guys trying to make me look like I did not provide them so they can get out of mailing me any rebate
Initial Business Response /* (1000, 7, 2016/10/12) */
From: L***, John
Sent: Tuesday, October 11, 4:PM
To: ***
Subject: FW: Revdex.com Complaint Case# *** (Ref#29-4004906-***-4-302)
***,
We spoke with Mr***, he advised us that he does not have copies of
the barcodesWe have asked Mr*** to send us copies of his receiptsonce we receive these copies we will try to process his request again
Initial Consumer Rebuttal /* (3000, 9, 2016/10/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I scanned the receipts prior to MrL***'s response and e-mailed them to an Ashley at Remington the afternoon of Oct10thOn the 11th I sent her another e-mail with the information off the UPC's as she had suggested in our previous conversationSince then I have heard absolutely nothing from themThis complaint will be satisfied only when I have my $rebate check in hand
Final Business Response /* (4000, 13, 2016/10/24) */
From: L***, John
Sent: Friday, October 21, 10:AM
To: ***
Subject: FW: Revdex.com Complaint Case# *** (Ref#29-4004906-***-12-3100)
***,
Mr*** is processing for his $rebate under Tracking ID # ***
Initial Business Response /* (1000, 8, 2016/04/19) */
I'm being told that his check was mailed on 3/14/
Initial Consumer Rebuttal /* (3000, 10, 2016/04/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If check was mailed on 3/and I called on 4/
why was a check not reissued at that timeIt does not take over a month for a letter to be sentAnd since I post marked it on 12/that means it was weeks later they issued the checkWhich means they are saying it took at least a month to get to themI cannot believe that the letter was held by the postal service for over a month on the way to the company and the way backI could understand on one side of the delivery but not bothAnd if that is the case then how does the exact same case happen to a close friend of mineThe issue is that their promised processing time has long since come and gone and I still have no rebate
Final Business Response /* (4000, 18, 2016/05/04) */
The check is out for delivery today, ***
Final Consumer Response /* (2000, 20, 2016/05/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Finally received my rebateIt is bad that it took a complaint with the Revdex.com to get my rebate but I guess at least I got it
***, We contacted the rebate center and they advised us that Ms ***’s rebate submission did not meet the criteriaSee attached rebate formThe firearm was purchased on 12/14/which is outside of the promotion period and the
submission was postmarked 12/16/again outside of the criteria
we repaired the gun and sent it back to the consumer at no charge
***, We have been unable to find Ms***’s information in the databaseWe have also left her some voicemail messages to discuss her situation but have not received a responseFrom what we can see she never sent in a rebate unless
it is under a different name
I am rejecting this response because:Remington did not give me a time line on when I can expect to receive the RebateI should not have to wait another
weeks because Remington made a mistakeIf I can be given a time line and who I can follow up with beside first line Customer Service support I would happy to accept thatThe last time I contacted Customer Service they refused to let me talk with their Supervisor and did not honer their last commitment to reimburse me on Feb 5th, 7-business days.***,I am impressed with Remington responding quickly to you and I appreciate you in helping us to resolve this issueSincerely, ***
Initial Business Response /* (1000, 7, 2016/01/27) */
The processing time for the rebates is 8-weeksMr*** needs to allow for the rebate center to receive his info and process
Initial Consumer Rebuttal /* (3000, 9, 2016/01/28) */
(The consumer indicated he/she DID NOT accept the
response from the business.)
From this message I cannot get itAm I in the computer system or not?
Final Business Response /* (4000, 27, 2016/05/09) */
According to our records Mr***'s rebate check was mailed on 5/4/It could take up to business days to be received
Final Consumer Response /* (4200, 29, 2016/05/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for responseI hope get a check soonToday I am leaving, will be back in one-two weeksI already temporarily stopped delivery service at USPSI let you know when check will be cashed
Thanks
Initial Business Response /* (1000, 9, 2016/04/04) */
We spoke with Mr*** and he is going to mail us copies of his information for processing
Initial Consumer Rebuttal /* (3000, 16, 2016/04/26) */
I did not respond because I am still waiting on a response from Remington
Final
Business Response /* (4000, 18, 2016/04/29) */
MrSchuster advised us that he would be mailing his info on 4/6/We still have not received anything
Final Consumer Response /* (2000, 24, 2016/06/11) */
***, We had Mr***’s gun sent into our other factory for another evaluation under our warranty, see link below, and by different techniciansThese technicians were not able to find any “gouges” as Mr*** has statedWhat they have found is light markings on the slide where the slide and frame meet at the breech of the gunThese markings are consistent with the operation of this I understand Mr*** is stating he has not fired the firearm but again, the gun is function tested and then shot to make sure it is properly working before it go to a distributor for sale Also, when a gun is sent it in for an evaluation it is again function tested and could be firedWe do ask that Mr*** provide us with the name of a Federal Firearm Licensed Dealer we can contact on his behalf so we can return his gun there for him to pick up. https://www.remington.com/support/firearm-warranty-information
Initial Business Response /* (1000, 7, 2016/01/04) */
*)
***Revdex.com Note: Response submitted by email 12/18/while Revdex.com representative was out of the office.***
From: L***, John (mailto:***@remington.com)
Sent: Friday, December 18, 4:PM
To: Michael Henson
Subject: FW: Revdex.com
Complaint Case# *** (Ref
***,
I have spoken to the manager over the repair centersHe has advised me that as a result of poor service and communication we will no longer be doing business ***All firearms there should be returned to our factory or the consumerUnfortunately, this may take - days
Initial Consumer Rebuttal /* (2000, 9, 2016/01/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
There response was rapidThey responded within one dayThank you for your help
Initial Business Response /* (1000, 5, 2015/04/08) */
I have contacted our accounts payable department and they advised me that the full refund check should be mailed today
Initial Consumer Rebuttal /* (3000, 7, 2015/04/10) */
(The consumer indicated he/she DID NOT accept the response from
the business.)
Para contacted me 04/08/and the guy stated that the full refund was sent out that morningIf I did not get the refund on 04/08/then it would be on 04/09/He would be surprised if I didn't get it by then and assured me by 04/10/(the date of today date) at the latestI just got the mail for today and surprise there is NO refund in the mail
Final Consumer Response /* (450, 9, 2015/04/12) */
I received my refund todayPlease close this case and show it settledThank you
Initial Business Response /* (1000, 10, 2016/03/21) */
We regret that Mr*** has had a problem with his Remington Model rifleWe would be happy to evaluate his firearm under our warranty (http://www.remington.com/support/firearm-warranty-information/remington-2-year-...⇄ to
determine the correct course of actionOn March 9th, we created a service ticket and emailed Mr*** instructions on how to return this firearm
Initial Consumer Rebuttal /* (3000, 12, 2016/03/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I explained that my desired resolution was to have the barreled action replacedI am not sending this to your authorized center that will not perform any work as they have informed meThis is not an acceptable responsePlease read my complaint in its entirety this time
Final Business Response /* (4000, 14, 2016/03/29) */
Please click on the link (http://www.remington.com/support/firearm-warranty-information/remington-2-year-...⇄ Please see under "What will Remington do if you discover a defect", at our option we will repair or replaceWe will also take into consideration what is not covered by the warrantyWe need for Mr*** to send his firearm in for an evaluation
Final Consumer Response /* (4200, 16, 2016/03/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
***, Mr***’s rebate was post marked days after the close dateTherefore, the rebate center rejected his requestsas a matter of good customer relations I have asked that as a one time resolution to honor his request
***, I have requested that Mr***’s rebate be processed
Abby, According to the rebate centers informationMr***’s request was resubmitted and is now pending payment which could take up to weeks
Initial Business Response /* (1000, 10, 2015/12/08) */
*)
We don't see where he submitted his rebate requestHe need to do that before 12/We suspended the rule for our black Friday promotion
Initial Consumer Rebuttal /* (3000, 12, 2015/12/09) */
(The consumer indicated he/she DID NOT accept
the response from the business.)
First of all which rule was suspended and when? The one purchase per person on the original link, or the one per household after the submission shown on the documentation of submission? As far as the rebate requests I have provided the paperwork directly off of Remington's system for this complaint showing tracking ID XXXXXXX and ID XXXXXXXX proving my wife and mine are valid submissionsI need acknowledgement they have a record of the on-line submissions and not conveniently lost in their system
Final Consumer Response /* (3000, 25, 2016/01/14) */
***Revdex.com Note: Please see attached documentation referenced in the below email.***
From: ***
Sent: Thursday, January 14, 7:PM
To: ***
Subject: Re: Revdex.com Complaint Case# *** (Ref
Hi ***,
Again Remington can not see in their system what everyone outside of their system canThey requested copies, again, that was sent into them, please see attachedAlso please see this link which shows what we can see in Remington's system simply by putting in their submission tracking number
http://remington.rebateaccess.com/detail***
Thank you, ***
Final Business Response /* (4000, 27, 2016/01/26) */
***Revdex.com Note: The below entry was received 01/25/20116, however, Revdex.com offices were closed 01/22/- 01/25/due to inclement weather.***
We have found Mrand Mrs***'s rebate requests in our systemthe rebates are in the processing phase
Initial Business Response /* (1000, 5, 2016/02/09) */
We have contacted our Authorized Repair Center and they have advised us the Mr***'s gun has been serviced and was shipped on 2/8/under tracking number ***I appears to be scheduled for delivery on 2/10/
Initial
Consumer Rebuttal /* (2000, 8, 2016/02/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received my shotgun back days after filing the complaintDon't know if it was coincidence or if the Revdex.com got them to finish the jobI was able to take apart the shotgun, which I was unable to do prior to sending it in for repairIt appears they fixed the problemI have not shot it yet so I will follow up after that timeI still think days to complete a repair under warranty is unacceptable but I at least have my shotgun back
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I accept it. The Remington Company has asked for me to fill out a form with my signature and I have sent it I also have sent a letter from my bank indicating that they never received such a check from Remington. My issue with them requesting my signature ( and you deemed their request reasonable) is that I asked them repeatedly in the past to simply send me a copy of the voided check ----which would clarify very easily if I had cashed/deposited the check or not. BUT REMINGTON REFUSED AND SAID THAT THEY HAD NO ACCESS TO THE CHECK. IF THEY HAD NO ACCESS TO THE CHECK, WHY ARE THEY NOW ASKING FOR MY SIGNATURE FOR COMPARISON PURPOSES??? THIS MAKES ABSOLUTELY NO SENSE. DO YOU UNDERSTAND????
Initial Business Response /* (1000, 16, 2015/09/15) */
*** is approved for the $rebateI have let him know that it will take a few weeks for the process and for him to receive the check
Initial Consumer Rebuttal /* (3000, 18, 2015/09/17) */
From: *** ***
(mailto:***@gmail.com)
Sent: Wednesday, September 16, 3:PM
To: Revdex.com
Subject: Re: Revdex.com Complaint Case# *** (Ref#XX-XXXXXXX-XXXXXXXX-XX-XXXX)
***,
I appreciate your response & would like to inform you that I contacted *** *** in the Huntsville office of Revdex.com last night but I received an out of office replyWhat I wanted to tell her was that a fellow named Richard S*** has contacted me from Remington/Para Arms in regards to my rebate claimMrS*** has called me & also sent emails in reference to this claimHe apologized to me for the third party mistake made by the "Rebate Company" handling these claimsApparently I'm not the first person who fell through the cracks concerning this same issueMrS*** has worked diligently to help me obtain this rebate & today sent me a tracking number on my claimI did send him copies of the receipts & rebate claims which I had made prior to sending the originals to the rebate companyIf you would like to contact Richard S*** his phone numbers are; *** or mobile XXX-XXX-XXXXAs I said MrS*** has be very professional & has cooperated with we to the highest degree
Thank you,
*** ***
XXX XXX-XXXX
Final Business Response /* (4000, 21, 2015/09/24) */
The rebate should be fully processed in to weeks
Final Consumer Response /* (2000, 23, 2015/09/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I included my receipt and my UPC's in the shipment. They know that I can't provide those because you have to cut them off of them boxes and mail them in, so now they are saying I have to send them in or I can't get the rebate. Remington has them and they need to provide them, this is just them playing a game with you guys trying to make me look like I did not provide them so they can get out of mailing me any rebate