Rentu.com LLC

Complaint: [redacted] I am rejecting this response because:I sent bookbyte.com the following email:"Please do not destroy/recycle my bookReturn it to me immediatelyYou are absolutely wrong about the condition of this book, as I thoroughly inspected each of the books I sent to you and this book was in excellent condition, and was not damaged in any way whatsoever, as you stateIf you must charge me for shipping, let me know the cost and I will pay for it"They then sent me the same form letter that they responded to you withTherefore, I will explain again why I am filing a complaint against this companyThey refuse to pay me for a book I sent to them that was in excellent condition, nor will them return it to me even though I am willing to pay for return shippingAll other book re-sellers return books that they decline to buy and most if not all pay for the shipping back to the senderNone of the other book buyers refuse to return books that they decline to buy.I wish I had read the numerous negative reviews of this company before I did business with themIf I had, I would have avoided them completelyAccording to many of the negative reviews of bookbyte.com/rentu, they have used this same tactic often on others, where they fraudulently claim that a book that is actually in excellent condition is damaged,then they refuse to return it and keep it so they can re-sell it for a profit without any payment to the original sellerThis is fraud and theft of propertyI either want payment for the book I sent to them for the price I was quoted of $or I want the return of my book.Sincerely, [redacted] Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Again if you click on "Track " it will show you the progress bar sayign it is at the Quality Control SO it has been delievered I have already sent you the screenshot of it I have sent it back You guys have the tracking number since it was generated from your end ! Sincerely, [redacted] ***

Hello, I apologize for any inconvenience or confusionWhen you placed the buyback order, you were given a quote based on the ISBN that was enteredThis is not a guarantee you will receive this amount as all books are inspected upon arrivalUpon receiving your book, our Buyback team found that the book contained binding damage which prevents use of the bookSince we are unable to resell books that can not be used, we unfortunately can not purchase themPer our Buyback policy: "Textbooks with excessive writing and highlighting, missing or damaged covers, missing pages, excessive odor, obscured text, or stuck-together pages have no resale value and will be recycled if sent." You can find that information at this linkPlease let me know if you have any further questions Sincerely, Rachel SBookbyteCustomer Solutions Specialist

Complaint: [redacted] I am rejecting this response because: I believe this is issue is being resolved nowThe company finally emailed me back and informed that it was a mistake and they will refund my money Sincerely, [redacted]

Hello, Our Buyback team has inspected your book, Calculus with Concepts in Calculus, by Ellis, 6th Edition, and found it to be an inauthentic copyThey are investigating the issue however we are unable to return the book since it's an inauthentic copy and should not be in circulation Unfortunately, purchasing a book from a bookstore does not guarantee that the book will be an authentic copyBookstores receive their books from different sources and inauthentic books can come from any sourceUpon receiving books, our Buyback team first checks the ISBN on the book to ensure that it's the same as the ISBN on the orderThen they check the condition of the bookWhen checking the condition of the book, they also check for book authenticityBecause of the rising costs of textbooks, there are currently many scams/companies that print and sell illegal copies of textbooksSome indicators that books are inauthentic are: -Poor binding -Different/lower page quality -Printing quality -Printing dimensions -Front and back cover art distorted/mis-aligned If we find these indicators, we then compare it to an authentic copy of the book and if it doesn't match then that is when it's flagged as an inauthentic copyPer our Buyback policy, "Bookbyte reserves the right to inquire how items were originally acquired and request proof of ownershipWhile under investigation, payment may be delayed or withheldAny items submitted to Bookbyte that are determined to be illegally obtained or printed will be surrendered to the proper authorities (i.e., law enforcement, publishers, or retailers)." You are welcome to view our buyback policy in full here: http://support.bookbyte.com/support/solutions/articles/6000111839-buyback-policy Again, I would advise that you contact the company you ordered this from and advise them of the issue as they will need to reimburse you for the book.Sincerely, Bookbyte

Hello, Our records show your order # [redacted] was placed for a USED copy of ISBN [redacted] The publisher lists the title of this ISBN as [redacted] with eText -- Access Card Package We are required to list all items by the ISBN and title provided by the publisher Unfortunately, we do not have the option to change the title provided by the publisher.As stated in the description notes at the time the order was placed, we cannot guarantee that supplements will be included unless the package edition is listed in "New" conditionWe list all items by ISBN and the ISBN dictates the title of the book, we do not have the option to change this informationWe can only add our own description in the notes Our description note states "Note: Supplemental materials are not guaranteed for used textbooks or rentals (access codes, DVDs, workbooks)." I have also attached pictures from our website (full desktop and mobile site) that show the description notes stating supplemental materials are not guaranteedBookbyte attempts to be as accurate as possibleHowever, we do not warrant that product descriptions or other content of this site are accurate, complete, reliable, current, or error-freeIf a product offered on the site is not as described, your sole remedy is to return it in unused condition You are welcome to view our Terms of Use here: [redacted] Please refer to the section titled "Product Descriptions." You are welcome to return the item received for a full refund within days of delivery We will issue a refund back to your original payment method as soon as possible after the return is received and inspectedPlease be sure to use the prepaid label provided to ship from any [redacted] office or [redacted] officeThe label is a [redacted] label, which is a [redacted] & [redacted] partnership If our label is not used, this may delay processing for weeks or more Please feel free to contact me if you have any further questionsThank you, Bookbyte

Our records do not show that our return label was used for these three rental returnsIf you used your own shipping method to send it back then our processing team will not be able to tie your return to any order or the package may be lostIf you have any tracking information for the returned package, please provide that information to us so we can look into thisOur records indicate that your rental order is currently in a FULL collections statusWe have attempted to charge the cost to purchase fee for the three books to you twice and were unsuccessful therefore your order was sent into a collections process None of the books on your order # [redacted] were returned to us and no label was generated from within your account to return any of the three books The fee you reference is the Cost to Purchase fee for all three books combinedOnce put into that collections, we sent a notice via email and also a letter in the mail but did not receive any response Please contact our Customer Service team directly via email if you need any further assistance

Unfortunately, inauthentic books can come from any sourcePer our Buyback policy, we are unable to send inauthentic books back: Inauthentic, Pirated, or Illegally Obtained Books:Bookbyte reserves the right to inquire how items were originally acquired and request proof of ownershipWhile under investigation, payment may be delayed or withheld.Any items submitted to Bookbyte that are determined to be illegally obtained or printed will be surrendered to the proper authorities (i.e., law enforcement, publishers, or retailers).Transfer of Ownership:Upon receipt of a shipped package into Bookbyte’s warehouse, ownership of the contents of the shipment transfer completely and wholly to BookbyteBookbyte reserves the sole right to determine the value and condition of any included items according to its own standards and policies You can find our full Buyback policy at the following link: http://support.bookbyte.com/support/solutions/articles/6000111839-buyback-policy...⇄ receiving books, our Buyback team first checks the ISBN on the book to ensure that it's the same as the ISBN on the orderThen they check the condition of the bookWhen checking the condition of the book, they also check for book authenticityBecause of the rising costs of textbooks, there are currently many scams/companies that print and sell illegal copies of textbooks Per our Buyback policy, "Bookbyte reserves the right to inquire how items were originally acquired and request proof of ownershipWhile under investigation, payment may be delayed or withheldAny items submitted to Bookbyte that are determined to be illegally obtained or printed will be surrendered to the proper authorities (i.e., law enforcement, publishers, or retailers)." Again, I would advise that you contact the company you ordered this from and advise them of the issue as they will need to reimburse you for the book

Hello [redacted] , When you placed the buyback order, you were given quotes based on the ISBNs that were enteredThis is not a guarantee you will receive these amounts as all books are inspected upon arrival Our records indicate the ISBN you entered ( [redacted] ) was for the STUDENT edition of [redacted] ; which is what we quoted forUnfortunately, the item we received is an Instructor edition with ISBN [redacted] Unfortunately we do not purchase Instructor editions of any type, therefore the book was rejected You also entered ISBN [redacted] for the paperback edition of Psychology: From Inquiry to Understanding (3rd Edition); however we received the hardcover edition ISBN [redacted] The current buyback value of the hardcover edition we received was $Your order was updated in your Bookbyte account on 3/19/to show this information.Upon receiving books, our team first checks the ISBN on the book to ensure that it's the same as the ISBN on the order Each book that our warehouse finds to be an instructor edition has been inspected twice; including at least once by a supervisorAll types of instructor editions will have two ISBNs printed on them: one for the student edition and one for the alternate edition Please be sure to pay close attention to the titles and descriptions of the items in your cart when selling, to make sure it all matches up with the textbooks you are selling Some used textbooks will have taped-over ISBNs which usually indicates the book is not the regular student editionIt is sometimes difficult to tell which ISBN is the correct one if looking at the back cover, so we recommend checking the book’s title page for the correct ISBN and item description.By clicking the “checkout” button when placing your order, you acknowledged our buyback policy and agreed to Bookbyte’s Terms & ConditionsAttached below is a screenshot of this acknowledgement Upon receipt of a shipped package into Bookbyte’s warehouse, ownership of the contents of the shipment transfer completely and wholly to BookbyteBookbyte reserves the sole right to determine the value and condition of any included items according to its own standards and policiesBookbyte also reserves the right to resell, recycle, or donate any item obtained through a buyback shipment Per our Buyback policy, we are unable to send books backBooks that are rejected are either donated or recycledOur Buyback policy specifically states: "Books with no resale value will be recycled or donated to charity." You can find our full Buyback policy at the following link: http://support.bookbyte.com/support/solutions/articles/6000111839-buyback-policy If you have any further questions or concerns, please feel free to email our Customer Service team directlyThank you, Bookbyte

Hello,Thank you for contacting us in regards to your buyback order # [redacted] Our records show that your payment was originally issued on 5/24/and the check was shipped to the address you provided at the time your buyback order was submittedOur Policy states that we must wait a full days before we can issue a replacement for your paymentPer you request we submitted a payment inquiry on 6/23/to reissue your payment to your Pay Pal accountThis process can take 7-business days as our accounting department has to verify that the check has not been cashedYou are welcome to verify this info by following this link https://bookbyte.freshdesk.com/support/solutions/articles/6000082910-when-will-i...⇄

Complaint: [redacted] I only saw one ISBN on the book, [redacted] If there had been more than one ISBN I would have seen it and checked the editionI know you do not accept instructor books and would not knowingly send oneIf you are going to insist that it is an instructor book and refuse to send payment, please return the book to meThank you

Complaint: [redacted] I am rejecting this response because:I fully understand what ISBN #'s I enteredYour response is not at all helpful because regardless of your policies the correct ISBN for each book that I had was enteredIt's on the books how else would I have entered them in If your system didn't take my book in the first place I would have never sent it to youWhich would have actually saved me money because I ended up paying more to send them to you then I got back from you Also, you referring to my order update does not help either because if you read my first complaint when I entered my order number into your website to check on the status it literally said "order number does not exist"You never sent any correspondence and then stole my booksNow your trying to get away with itThat's unacceptable Horrible customer service and horrendous business I will never use your services again Sincerely, [redacted] ***

Hello and thank you for contacting us I apologize for the delay and inconvenience Per our buyback FAQs it can take 3-business days for an order to be processed after it has been delivered This is an estimate only and can be longer during peak seasons The payment for your order was delayed because when you created it there were books on the orderWhen it arrived, only one book was received The order remained open as we were waiting for the 2nd book to arriveSince we have not received it, I have requested the payment be expedited for the book today Please note that the original quote for the Algebra textbook was $ Please allow 3-days for your check to arrive It is being mailed out today via first class mail

I apologize for the confusion Our records do show that you emailed us on 7/6/and we responded to your email ( [redacted] @gmail.com ) on the same day We also responded to your email that was received just today, although this email received was from a different email ( [redacted] @gmail.com ) Our records do indicate that we received a book return from youUnfortunately we did not receive the correct rentalYou rented Professional Nursing Practice: Concepts and Perspectives, by Blais, 7th Edition from us on order number [redacted] however we instead received Introduction To Nursing Research: Incorporating Evidence Based Practice, by Boswell, 3rd Edition Our records indicate that you were charged the cost to purchase your rentalThe terms and conditions agreed to at the time of purchase stated that you will be charged the difference in the price you paid and the price to purchase outright if the book is not received within days after the due dateYou pay a discounted price to rent the book and if the book is not returned, this nullifies the discount received and the cost to purchase the book is chargedYou can find this information at the following link: https://www.bookbyte.com/rentalterms.aspx Sincerely,Rachel S.Customer Experience Representative

Hello, Upon receipt of a shipped package into Bookbyte’s warehouse, ownership of the contents of the shipment transfer completely and wholly to BookbyteBookbyte reserves the sole right to determine the value and condition of any included items according to its own standards and policiesBookbyte also reserves the right to resell, recycle, or donate any item obtained through a buyback shipment If a box is damaged upon its arrival photos are taken to document this as wellThere are no photos of your order which means it was intact when it arrived here Bookbyte is not responsible for any loss, damage, lateness, or mishandling that may occur while an item is in transit Our warehouse rejected your item because they stated the binding was damagedAfter an item is rejected it is put onto a palette to be recycled or donated and unfortunately we do not have any photos of the damage nor would we be able to retrieve your item once it has been rejected for any photos.Our records show that a representative offered you a reduced payment as a courtesy, since it was your first buyback order placed with Bookbyte The same representative also referred you to our entire buyback policy here: http://support.bookbyte.com/support/solutions/articles/6000111839-buyback-policy Sincerely, Rachel S

If your order was declined during the checkout process you may see what looks like a "charge" to your card if checking your statement online or by phonePLEASE NOTE: YOU HAVE NOT BEEN CHARGEDThe "charge" appearing on your card is called a pending holdPending holds come about because banks and credit card companies hold funds for online transactions while they verify information in order to determine whether or not to approve the transactionIf the transaction was declined by your bank or your credit card company, the hold will come off your statement in accordance with the policies established by your bank or Credit Card CompanyIf you have any questions about when the hold will come off, please contact your bank or credit card company directly You may receive an error message in the checkout process if your billing information or card security code is not exactly how your bank/credit company has it on filePlease do not attempt to submit the transaction again until you’ve verified the correct information with your bank or Credit Card CompanyDoing so could create multiple holds on your accountBookbyte.com has no control over when these holds are released; they are subject to the policies established by your bank or Credit Card Company Our records indicate the transactions were declined because the street address and zip code entered did not match what your bank has for us to verify ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Hello,Thank you for reaching out to usOur records show that this claim was already resolved via email on 02/06/A refund was issued for the order on 02/06/2016:Transaction DetailsDateTypeListing Price2/6/16Refund-$50.101/7/16Sale$50.10The refund should post back to your account within 3- business daysI apologize for any confusion or inconvenienceIf you have questions or concerns regarding the refund or billing, please consult Barnes & Nobel directly as that was the site of purchase and charge

Hello, I apologize for any inconvenience or confusionWhen you placed the buyback order, you were given a quote based on the ISBN that was enteredThis is not a guarantee you will receive this amount as all books are inspected upon arrivalUpon receiving your book, our Buyback team found that it contained excessive writing which usually means that more than 50% of the pages in the book had writing and/or markings in itUnfortunately we are unable to resell the book in this condition therefore the book was rejectedPer our Buyback policy: "Textbooks with excessive writing and highlighting, missing or damaged covers, missing pages, excessive odor, obscured text, or stuck-together pages have no resale value and will be recycled if sent." You can find that information here: http://support.bookbyte.com/support/solutions/articles/6000111839-buyback-policy Please let me know if you have any further questions Rachel S

Complaint: [redacted] I am rejecting this response because: there is no notation on my account signifying that it is a volume accountI did not open a volume account with Bookbyte nor did I agree to opening a volume accountTherefore, this policy does not apply to me and I am not in violation of any policy

Complaint: [redacted] I am rejecting this response because: Selling books to companies like yourself is my life hood, and as such every book that I send to every company is carefully inspected and placed on a protective bubble wrap for transportation to your destination, as explained by your company the book "some how" had binding damage, but cannot provide a detail explanation of the type of binding damage that the book was rejected for, or even provide pictures that such damage occurred, and the only excuse provided by your company was that they throw away the books, r u serious? someone out there is struggling to pay for book college and your company throw them away with out any proof of actually damage, looks more like a scam that actually a business, this is the only company of the many I deal with that rejects a book without providing any proof of such damage.After speaking with your customer representative, she offered to pay full price for book if I provided receipt (this is accepting liability for it), sadly because I buy these books from college students no such receipt can be provided, but after informing that I have pictures of the book before leaving my facility, then I was offered half the price quoted (once again accepted liability of the issue), which I have to accept, because as stated earlier this is my life hood, but I was black mailed by your customer representative, because she stated that she will not issue a payment unless I eliminated my negative review left on social media.Your company has proven to be a scam, that somehow does not have to provide proof of books received that claims to be faulty, which is something that needs to be addressed , as right now I will make sure that any student, individual or company knows the type of scam that your company is running, and as such I will recommend them to deal with companies that know how to communicate the customer when there is an issue with their buyback order.Thank you for taking your time to reply my complain, I don't think is nothing else that can be done to fix this issue, unless you are able to show me my book with the "supposed" binding damage[redacted] Sincerely, [redacted]