Rentu.com LLC

Our records show that you have contacted us on 10/27/and we have come to an agreement to accept payment for the late fee of this rental item and have you return the book back to us as soon as possiblePlease keep in mind that this partial payment doesn’t stop the Pre-Collections processIf your
item is not received and processed by 11/17/your account will be sent to Full collections and it will show on your credit reportAs previously stated on our multiple conversations the only way to stop the Pre-Collections process is to pay the full amount you agreed to on your rental agreement during the Check Out processPlease feel free to contact us again at [email protected] if you have any further question or concerns with this account

Complaint: ***
I am rejecting this response because: one, you guys keep sending me the same exact response backPlus, I just found out that you “did not receive” another textbookWhich is totally falseWhy would I not put a textbook in the package that I am trying to sell? I will be accepting any offer until it is me getting what I was quoted for my textbooks or the book sent back to meThis is by far the worst customer service I have ever hadWith all the reviews and complaints already online about this “business”, you should already be shut down in my opinionYou scam college students who are simply trying to sell their textbooks to get money to pay for their new textbooksIt is just really sad.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: this is complete bullstYou continue to beat around the bush with automated responses and offer no proof that my book is inauthenticI've asked for pictures of proof or specific details of why you claim my book is inauthentic and you provide nothingBy your standard you could send these bt responses out to anyone in hopes to just keep/resell their books at their lossI'm just a recent college graduate trying to sell back books.
Sincerely,
*** ***

Hello,Thank you for reaching out to usOur records show that this order is significantly outside of our return allowanceOur records do show that this listing was listed as a student edition, so I have issued a full refund for the price of that itemPlease allow 3-business days for the credit
to post back to you via your original payment methodA prepaid shipping label will be emailed to the email address on file for the orderIf you have any other questions, please let us know

Hello,Thank you for reaching out to usOur records show that your order was processed on 11/13/The check was issued and mailed on 11/17/Check # *** in the amount of $The payment was sent to:*** *** *** *** ** ***You had emailed on 11/18/and were
provided the following: You had emailed again on 11/29/stating that you still had not received the paymentYou were provided with this information: You replied that the address was incorrectThat the address was actually *** *** dr, instead of ***You were provided with the following response: You contacted again on 01/01/indicating the check had still not been receivedA check inquiring was submitted as acknowledged in this reply: Your replacement check was issued and mailed on 01/08/It was sent to:*** *** Dr*** ** ***Checks typically arrive within 3-business daysTina Workman, the supervisor of the Customer Service department emailed you on 01/22/with the following: You indicated that you would like the book returned to you, however, it has been sold If the check does not arrive by 02/08/2016, please let us know.At that point, we can either resend a replacement check to a different address, or deposit the funds into a PayPal accountWe would not recommend sending the check to the *** address, as we have already had two checks not make it there and not be returned to usI do apologize for the delay and inconvenience

We have
received this book titled College Accounting: A Contemporary Approach, by
Haddock, 3rdEdition from this customerUpon receiving books at our processing
warehouse, our Buyback team inspects the book and processes it according to
several factors which include the ISBN, copyright year,
condition, and whether
or not the book is inauthenticWe determine whether books are inauthentic by
several factors such as print quality, page finish, binding, etcThe specific
book in question that was sent to us by this customer was found to be
inauthentic due to the following reasons:Publisher logo off center Discrepancy with glue thickness and colorPictures within the book appear photo copied Back cover print off center.Pictures
have been attached to show proof of the above reasonsInauthentic books are
illegal for resaleSince they are illegally printed copies, we do not pay for
them and we do not resell themPer our Buyback policy, “Any items submitted
to Bookbyte that are determined to be illegally obtained or printed will be
surrendered to the proper authorities (i.e., law enforcement, publishers, or
retailers).”

Complaint: ***
I am rejecting this response because on my buyback confirmation there is nothing stated in regards to their responseHow do I know that this book is inauthentic? Just because that's what they state so they can keep it with ZERO compensationI have sold many many books and NO OTHER book buyer has ever had this policyThe place I purchased this from is a very well known legitimate book seller
Sincerely,
*** ***

RE: ***Thank you for reaching out to usI definitely do apologize for your frustration regarding your order experience I have reviewed your claim and order information. This order was placed on 12/1/and has not been received or processedThere is no tracking information
provided from USPS from the prepaid label that was provided which indicates that USPS never received or scanned in the shipmentYou can review the tracking here: https://tools.usps.com/go/TrackConfirmAction?tLabels=***Your USPS tracking number from the label is: *** If you shipped your order via a different shipping method, please provide us with trackingIf you sent the order with the prepaid label provided, please contact USPS and submit a lost package claim as there is no indication from USPS that the package was shipped. The Buyback Policy located here (https://www.bookbyte.com/buyback-policy.aspx) which was agreed to when submitting your order does state that Bookbyte in unable to pay for items that are not received. If you have additional questions or concerns, please let us know

Hello,Thank you for reaching out to usYour payment was issued on 01/14/Check # *** for $Your check was sent to:*** *** *** ** ***Checks are typically received within 3-business days via USPSPlease review USPS for service alerts due to inclement
weather (http://about.usps.com/news/service-alerts/welcome.htm)If the check is returned as undeliverable, you will receive an emailIf you do not receive an email or the check by 02/14/2016, please send an email to [email protected] or live chat through www.bookbyte.com website so that the check can be investigated and a replacement check sentIf you have additional questions, please let us know

Hello, Our records show that we received & responded to your email ( ***) on 1/18/2018. We also responded to your inquiry on *** the same day (1/18/2018). Your rental return order was shipped after your due date of 12/27/2017. The
return completed processing at our warehouse on 1/18/2018, which is the same day you were charged the Cost to Purchase fees for your rental orderThe terms and conditions agreed to at the time of purchase stated that you will be charged the difference in the price you paid and the price to purchase outright if the book is not received within days after the due date. You pay a discounted price to rent the book and if the book is not returned, this nullifies the discount received and the cost to purchase the book is chargedYou can find this information at the following link: https://www.bookbyte.com/*** Our records also show that on 1/18/2018, we refunded the Cost to Purchase fees (minus a $late fee per item) to your original payment method (*** ending in *** expiration ** * ***). Please allow 3-business days for the refund to post back to your original payment methodPlease feel free to contact our Customer Service team directly by email if you have any further questions. Thank you, Bookbyte

Complaint: ***
I am rejecting this response because: how was my daughter to know she had an “inauthentic “ copy of a book? We simply want them returned to us.
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Hello,When you placed the buyback order, you were given a quote based on the ISBN that was enteredThis is not a guarantee you will receive this amount as all books are inspected upon arrivalUpon receiving your book, our Buyback team found that the book contained cover/binding damage which
prevents use of the bookSince we are unable to resell books that can not be used, we unfortunately can not purchase them. Per our Buyback policy: "Textbooks with excessive writing and highlighting, missing or damaged covers, missing pages, excessive odor, obscured text, or stuck-together pages have no resale value and will be recycled if sent." Our Buyback policy specifically states: "Books with no resale value will be recycled or donated to charity." Upon receipt of a shipped package into Bookbyte’s warehouse, ownership of the contents of the shipment transfer completely and wholly to BookbyteBookbyte reserves the sole right to determine the value and condition of any included items according to its own standards and policies. If a box is damaged upon its arrival photos are taken to document the damaged packageThere are no photos of your order which means it was intact when it arrived here. Bookbyte is not responsible for any loss, damage, lateness, or mishandling that may occur while an item is in transit. You can find our full Buyback policy at the following link: http://support.bookbyte.com/support/solutions/articles/6000111839-buyback-policy Please let me know if you have any further questions. Sincerely, Rachel S

Complaint: ***
I am rejecting this response because:I asked the buisness specifically what the reason was that my particular book was rejected and they would not tell me why or look into itThey said that there are general reasons it might be deemed inauthentic but not why my particular book was deemed inauthenticIf they know for sure that my book is inauthentic, there should be a reasonThe buisness would not give me a phone number, manager's contacts, the warehouse contact informationThe buisness would only allow me to email one person who would not help me or give me any detailsThere are many complaints online that this buisness has done the exact same thing to themtold them that their book was inauthentic and would not give them money or return the bookHow is it possible that in one year the buisness has received so many inauthentic books?I asked the buisness if they notified the police, since the book is inauthenticwhich would be illegalI told them that if it was truly inauthentic, to notify the police and please send me a copy of the police report/complaint and evidence that it is inauthentic and they did not email me backThey had told me that it is sitting in a warehouse somewhere. The buisness did not contact me to tell me that the book was inauthentic and they would not be giving me the moneyafter a long time went by without being paid, I contacted them, only to be told that the book was inauthentic without giving any proofIt seems as though they were hoping that I would not notice that they did not give me my money and were not honest and forthright.
Sincerely,
*** ***

Hello, When you placed the buyback order, you were given a quote based on the ISBN that was enteredThis is not a guarantee you will receive this amount as all books are inspected upon arrivalUpon receiving your book, our Buyback team found that it is missing pagesUnfortunately we are
unable to resell books that are missing pages therefore we unfortunately can not purchase them. Your order status information is also available at any time directly in your Bookbyte.com account. Per our Buyback policy: "Textbooks with excessive writing and highlighting, missing or damaged covers, missing pages, excessive odor, obscured text, or stuck-together pages have no resale value and will be recycled if sent." Unfortunately, we are unable to send books backBooks that are rejected are either donated or recycledOur Buyback policy specifically states: "Books with no resale value will be recycled or donated to charity." and you can find our full Buyback policy at the following link: http://support.bookbyte.com/support/solutions/articles/6000111839-buyback-policy Please let me know if you have any further questions. Thank you, Bookbyte

We
had previously explained why it states Quality ControlThe status for the
return order states Quality Control when you click the Track button because
there is no 2nd bookIt remains in that Quality Control status
because the return is incomplete due to only one book being receivedIf you
look at the status of each book, it states Not
Received under the book titled Taking
Sides: Clashing Views in Crime and Criminology, by Hickey, 11th EditionIt
states Accepted under the book titled Trusted Criminals: White Collar Crime In Contemporary Society, by Friedrichs,
4th Edition because we received that bookWe had previously provided a screenshot highlighting that area
that states Not ReceivedThe tracking number we have is for one label and with
that one label, we only received one book in one package which was the Trusted
Criminals bookWe did not receive the 2nd book and will not be
considering it returned

Hello, Our records indicate that your rental order *** is in a full collection status because the book was not returned by the due dateWe have attempted to charge the cost to purchase the book twice and were unsuccessful therefore your order was sent into a collections processOnce put into that collections, we sent a notice via email and also a letter in the mail but did not receive any responseThe order is now in full collections and unfortunately this means the order can no longer be returned. To make the payment using a debit/credit card, please contact the collection line at 877-596- The collection line is open Monday through Friday 8:AM to 5:PM PST. Our records show that Jazmyn requested that you confirm your current mailing address on 6/27/2017, so that she could return the item as a courtesy Unfortunately, we never heard back from you and no longer have the item available to return as more than five months have passed. Our policy specifically states: "Books received that are not on the original order will be paid at current buyback value or recycled or donated if we are not able to buy the book We are unable to send these books back." Please let me know if you have any further questions. Sincerely, Bookbyte

Hello,Unfortunately, purchasing a book from a bookstore does not guarantee that the book will be an authentic copyBookstores receive their books from different sources and inauthentic books can come from any source. Upon receiving books, our Buyback team first checks the ISBN on the book to ensure that it's the same as the ISBN on the orderThen they check the condition of the bookWhen checking the condition of the book, they also check for book authenticityBecause of the rising costs of textbooks, there are currently many scams/companies that print and sell illegal copies of textbooksSome indicators that books are inauthentic are: Poor binding Different/lower page quality Printing quality Printing dimensions Front and back cover art distorted/mis-aligned If we find these indicators, we then compare it to an authentic copy of the book and if it doesn't match then that is when it's flagged as an inauthentic copyPer our Buyback policy, "Bookbyte reserves the right to inquire how items were originally acquired and request proof of ownershipWhile under investigation, payment may be delayed or withheldAny items submitted to Bookbyte that are determined to be illegally obtained or printed will be surrendered to the proper authorities (i.e., law enforcement, publishers, or retailers)." Please let me know if you have any further questions

Hello,
Thank you for reaching out to us regarding your buyback order #***As previously stated on our email conversation, the ISBN: *** you provided was for the Student EditionWe received ISBN: *** for the Instructors EditionWe would like to once again gfive you the
option to keep the amount paid for the item received or you are welcome to return the payment received to get back the book you sentWe processed the book based on the edition that the book is in which is the Instructor edition
We understand that they publisher listed both ISBN's on this copy and apologize for the confusion

Hello and thank you for contacting us,Our site does not allow you to place an order for a rental item without first ageing to the T&C for the Rental ProgramAs shown on our previous attachment the T&C include return instructionUnfortunately by not reading the T&C does not void the contractIt was been our experience with all shipping couriers that they all keep records of tracking info for a minimum of months and at times longerHad you filed a Lost Package Claim in April as advised the Post Office would have located your items and made sure they are returned to you or delivered to our warehouseIt is very possible that your items were lost in transit and later discarded by USPS as they were unclaimedUnfortunately with no proof of the items were shipped back or accepted by USPS we are unable to refund this order
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***