Rentu.com LLC

Hello, We have received this book titled, Surveying: Principles & Applications, from this customerUpon receiving books at our processing warehouse, our Buyback team inspects the book and processes it according to several factors which include the ISBN, copyright year, condition, and
whether or not the book is inauthenticWe determine whether books are inauthentic by several factors such as print quality, page finish, binding, etcInauthentic books are illegal for resaleSince they are illegally printed copies, we do not pay for them and we do not resell themPer our Buyback policy, “Any items submitted to Bookbyte that are determined to be illegally obtained or printed will be surrendered to the proper authorities (i.e., law enforcement, publishers, or retailers).”We do not send inauthentic books back to the customer because these copies are illegal and should not be in circulation. Thank you, Rachel S

Hello,When you placed the buyback order, you were given a quote based on the ISBN that was enteredThis is not a guarantee you will receive this amount as all books are inspected upon arrivalUpon receiving your book, our Buyback team found that the book contained cover/binding damage which
prevents use of the bookSince we are unable to resell books that can not be used, we unfortunately can not purchase themUnfortunately, Bookbyte outlines in our buyback policy that we are not responsible for any loss, damage, lateness, or mishandling that may occur while an item is in transitWhile not required, we do recommend that you purchase optional insurance through USPS.Per our Buyback policy: "Textbooks with excessive writing and highlighting, missing or damaged covers, missing pages, excessive odor, obscured text, or stuck-together pages have no resale value and will be recycled if sent." Bookbyte reserves the sole right to determine the value and condition of any included items according to its own standards and policiesBookbyte also reserves the right to resell, recycle, or donate any item obtained through a buyback shipment. Your item was found to contain cover/binding damage which prevents use of the bookSince we are unable to resell books that can not be used, we unfortunately can not purchase them. You are welcome to view the entire policy here: http://support.bookbyte.com/support/solutions/articles/6000111839-buyback-policy...⇄ Rachel S

Hello, We have received this book titled Fundamentals of Futures and Options Markets, by Hull, 8th Edition from this customerUpon receiving books at our processing warehouse, our Buyback team inspects the book and processes it according to several factors which include the ISBN, copyright
year, condition, and whether or not the book is inauthenticWe determine whether books are inauthentic by several factors such as print quality, page finish, binding, etc. Inauthentic books are illegal for resaleSince they are illegally printed copies, we do not pay for them and we do not resell themPer our Buyback policy, “Any items submitted to Bookbyte that are determined to be illegally obtained or printed will be surrendered to the proper authorities (i.e., law enforcement, publishers, or retailers).”We do not send inauthentic books back to the customer because these copies are illegal and should not be in circulation

Thank you for providing your tracking informationAlthough, we have no records of this item arriving or being processed, I have gone ahead and requested payment be issued to you in the amount of $via PayPal since your tracking number does indicate delivery on 12/4/Please allow 3-days for this credit to post. I apologize for the delay and inconvenienceIf you have any additional questions or concerns, please don’t hesitate to let us know

Regarding Revdex.com Claim: ***
Hello,
We apologize for the confusion with this orderWhen you place your rental order you agreed to the Terms & Conditions of the Rental Program and the cost to purchase of $The List price for the book you have rented from us is the sum of the cost of purchase of $plus the Rental Discounted Price of $(Total $ 79.95)In order to keep the book you must pay the cost to purchase and terminate the Rental AgreementThis information can be found on our Rental Terms & Conditions you agreed to during the Check Out ProcessYou can find this information at the following link: https://www.bookbyte.com/rentalterms.aspx
We understand you have found a listing from one of our partner warehouse for a new book at the price of $Unfortunately this price is not set by us but by the partner warehouseWe did offer a 15% discount from the cost to purchase charge so that your grand total for this item would come to $20.56+ $= ($71.04) + TaxPer our phone conversation you agreed to pay the discounted cost to purchase charge of $+ $(tax) = $53.64You are welcome to return the book with the label we have provided and we will issue you a full refund of all charges once we have received and processed your order
***attachments redacted from Revdex.com***

I apologize for the misunderstanding. Per our Buyback FAQs, the quote was reduced because the item we received is not the same ISBN for which the quote was provided. When you submitted the order it was for a Student *** ( *** *** ***: *** and ***, by ***,
*** ***). Unfortunately, the item we received was an Annotated Instructor *** (***). It is apparent that the previous retailer applied tape to the outside covers in an effort to conceal the true *** of the book. Had the correct ISBN been entered at the time the order was placed, the site would have provided a different quote.We are returning the book to you today Please allow 3-business days for it to arrive.
***please view attached***

Regarding Revdex.com Claim: ***Hello, Thank you for contacting us in regards to your Buyback Order # ***Our records show that you placed an order to sell a book to us with the ISBN: ***Our records show that this ISBN belongs to the Hard Cover Version of the book titled “Microbiology:
A Systems Approach, by Cowan, 4th Edition”We have verified this info with Amazons data base and you are welcome to verify this info as well by following this link(https://www.amazon.com/Microbiology-Approach-Marjorie-Kelly-Cowan/dp/007340...⇄ /> We received your package on 8/30/with the Loose Leaf Version of the book titled “Microbiology: A Systems Approach, by Cowan, 4th Edition”Our records show that ISBN: *** belongs to the Loose Leaf Version of this book and you are welcome to verify this info by following this link (https://www.amazon.com/Loose-Leaf-Version-Microbiology-Approach/dp/0077731158/r...⇄ /> Per the Buyback Policy and the Terms of Use of our site we reserve the right to reduce the quote provided if the ISBN of the item received is different than the one quoted or if the item has significant wear and tearYou are welcome to review our Buyback Policy by following this link (https://www.bookbyte.com/buyback-policy.aspx)Our Policy also states that we will donate or recycle any item that is received with no value as determined by our Pricing Guidelines
Per our online chat conversation we offered you a 50% payment of the quoted price as this item has been recycled and we understand that the publisher may have listed the wrong ISBN on the back cover of the bookYou have agreed to a payment of $and our Accounting department has verified that a check will be mailed to you today via USPS First Class Mail to the address on filePlease allow enough time for the Post Office to delivery your check

Hello,Thank you for reaching outI have reviewed your claimThe information that you have provided in your claim is correct. If a media mail label is generated, it is because FedEx was unable to verify the address that is on file for your account, so a prepaid Smart Post label was not able to
generateThe website does specify if a Media Mail label is generated to contact Customer Support so that the correct label can be sentMedia Mail labels are unable to be tracked, though they do typically arrive within business days. The rental was due on 01/03/We do provide a small grace period for rentals to be received and processed without penaltyYour grace period ended and the order was not received and processed by 01/25/2016, and you were charged with the cost to purchaseThis amount was $ The cost to purchase the book was $(which includes a $late fee) and taxes totaling $resulted in the charge of $292.03. If the order is received after the cost to purchase is charged, a refund is issued for that cost to purchase charge less the $late feeI have noted your order to not charge the late fee as a courtesy. Once the order has been received and is processed, an email confirmation will be sent to you and the full refund of that charge processed

Our records
do not show that any charges were applied for this orderThis order was for a
rental titled International Economics, by Husted, 9th EditionIt was
originally due on We recently changed warehouses which is causing a
delay in shippingBecause we are aware of this delay, we
provided a courtesy
day extension on this order’s due date which made the new due date
We also allow a day grace period after the due dateThe return is still in
transit and no charges have been applied since we provided a courtesy day
extensionSince no charges were applied, there is nothing for us to
refund

6/7/2016Hello,I apologize for your frustration regarding your recent experienceOur records show that a prepaid label was provided for this order last weekA full refund was issued on 06/02/The credit should post back within 3-business days, if it has not already

RE: Revdex.com Claim for orders *** and ***Thank you for reaching out to usOur records show that your rentals were due on 12/26/The due date is supplied at the time of checkout as well as from inside your Bookbyte account at any point during the rental periodWe provide a day grace
period, and we attempt to charge the full cost to purchase after the grade periodYour card was unable to be charged so your accounts were turned into a collections agency. The terms and conditions agreed to at the time of purchase stated that you will be charged the difference in the price you paid and the price to purchase outright if the book(s) are not received within days after the due dateThis price is the full list price of the book plus $minus the rental price that was already paid at the time of rentingThis amount is provided in the terms and conditions, which was agreed to at the time you placed the orders. Emailed reminder notices are sent at the following intervals:•days prior to due date•days prior to due date•days prior to due date•When due•When days past dueYou pay a discounted price to rent the book and if the book is not returned, this nullifies the discount received and the cost to purchase the book is chargedYou can find this information at the following link: https://www.bookbyte.com/rentalterms.aspxOur records do show that the customer support department did allow you to pay the late fee ($10.00) for each book plus tax You paid this amount on 3/15/A prepaid return label was provided on 03/15/The account will be removed from collections as soon as possible after the order arrives and is processed. If you have additional questions or concerns, please email the customer support team at [email protected] or live chat through the website during business hours

Regarding Revdex.com Claim: ***Hello,We apologize for the confusion with this orderWhen you place your rental order you agreed to the Terms & Conditions of the Rental Program and the cost to purchase of $The List price for the book you have rented from us is the sum of the cost of
purchase of $plus the Rental Discounted Price of $(Total $ 159.25)Because your rental was not returned, you are responsible to the fee of $that was agreed to at the time of purchaseYou can find this information at the following link: ***As previously stated in our email conversations, the prepaid label in your account was not used to send the rental book back to usThe label provided could be used at USPS or FedEx as it is a USPS/FedEx partnershipNeither of these couriers scanned the label for shipmentThis can be seen for the tracking number associated with this rental (***)I would suggest contacting the courier that the rental was taken toIf you are able to locate your rental, or another copy of the same ISBN, you are welcome to return it for a refund of the cost to purchase fee minus a $late fee.We apologize for the inconvenience

Complaint: ***
I am rejecting this response because: Bookbyte is not being ethical or truthful by misrepresenting the condition of the book I sent to themThe book was in almost new condition with no writing, stuck together pages, damaged binding, or any of the other lies they tell to people about the condition of the books sent to themBased on the enormous volume of complaints filed with Revdex.com against this company, which are all viewable on your website,Bookbyte/Rentu has apparently done this to dozens and dozens of other people that trusted them to pay for the books sent to them, instead of lying by telling people that their books were damaged,worthless, and won't be returnedWhy? Because this is their fraudulent business model, which they use to obtain books in good condition for no cost at all, that they then turnaround and sell for a clear profit with no cost to them whatsoever.Therefore, I demand either a return of my book, a new copy of the book, or a payment of $which was the value they placed on it before I sent it to themPlease represent and defend my and other consumers interests against dishonest companies such as us this, and don't just play messenger, sending messages back and forth between us and this rip-off companyRead your own list of complaints posted on your web site by countless other good honest people that these crooks have defrauded in the exact same manner, again, and again, over and overBookbyte/Rentu should not be allowed to continue to operate their deceitful and fraudulent business and something must be done about shutting them down for good.Please do not send me any more communication from these crooks unless they are willing to resolve this issue the way I have requested
Sincerely,
*** ***

Hello,Thank you for reaching out to usYour mailer arrived open and empty by USPS (FedEx Smart Post)Our records show that we had emailed on 02/03/to inform you that the package arrived without contents A dispute was filed with FedEx on 02/05/and we did issue a payment of $
for the order as ‘Lost in Transit’ to youThe funds should have already posted to your PayPal account. If you have any additional questions or concerns, please don’t hesitate to let us know

Hello, I apologize for the confusion; a full refund means that you will receive all your money backThis includes shipping cost and the cost of the bookYour refund will be issued once we receive and processed this orderI can take 3-business days for us to process returns from the day we receive the packageOnce your refund is issued it may take 3-business days for your bank to post the refund to your accountPlease keep in mind that business days do not include weekends or holidays. Thank you

Our records indicate that your order number *** is
currently in a pre-collection statusWe have made several attempts to rectify
this issue with youWe sent many reminder emails to the email address you have
on file and we also spoke you with before the order was sent to collections
on
and also on We advised you on that we received
the wrong books and didn’t receive a response until Since the wrong
books were sent to us, we assumed you were selling the books to us so we issued
a payment of $to you for the books you sent to usYou have claimed that
you were unaware of the issue but we have sent many automated reminder emails
and emails notifying you of the issue and also sent a check to you in January
for the incorrect booksThe book you rented from us is titled Brooks/Cole
Empowerment Series: Ethical Decisions for Social Work Practice, by Dolgoff, 9th
EditionThe books that we received are the following books:Evidence-Based Practice For Social Workers: An Interdisciplinary Approach, by O'Hare, 2nd EditionMeaning of Difference: American Constructions of Race and Ethnicity, Sex and Gender, Social Class, Sexuality, and Disability, by Rosenblum, 7th EditionMental Health in Social Work: A Casebook on Diagnosis and Strengths Based Assessment, DSM Update, by Corcoran, 2nd EditionWe do not know why these books were sent to us but we have
received the above books and have physically inspected each book so there is no
error in processing on our endPer the rental terms and conditions agreed to
at the time of purchase, the full cost to purchase will be charged if our
correct book is not returnedSince our book was not received, we attempted to
charge you the full cost to purchase and per our rental terms and conditions, “If
Bookbyte is unable to charge your card for any reason, and you have not made
alternative payment, it may collect funds due from you by any other lawful
means, including a third-party collection serviceAn interest rate of 18.5%
per annum may be added, compounded monthly, plus any collection fees and
reasonable attorney fees that may be incurred in the course of collecting owed
funds from you to the amount due.” Unfortunately we are unable to consider the
order returned since we have not received our correct book

Complaint: ***
I am rejecting this response because:There is NO proof other than their word that the book is an "inauthentic copy". The book was in excellent condition with VERY minimal wear and tear. Their statement that my book showed "Poor binding, Different/lower page quality, Printing quality, Printing dimensions, Front and back cover art distorted/mis-aligned" is false, and they provide that as a way to not have to pay, and defraud consumers
Sincerely
*** ***

Don't you think it would of been alot easier for your customer service people to tell me this when I first asked about my refund Don't waste my time I will never order another book from you company again You don't know what you are doing!

Hello, Our records show your account on Bookbyte was updated to show the item, *** *** *** *** *** *** *** *** ***, was rejected on 1/24/2018. All of our books are received, processed, and stored in a separate warehouse. Our
processing team does a double check on every book that is deemed inauthenticWe look for several factors when determining if a book is authentic or inauthenticIf a book meets the criteria for being an inauthentic book, it is marked inauthentic and then sent to a second quality check to ensure that it is in fact not an authentic bookEach book that our warehouse finds to be inauthentic has been inspected twice. We are unable to return the book since it's an inauthentic copy and should not be in circulationUnfortunately, purchasing a book from a bookstore does not guarantee that the book will be an authentic copyBookstores receive their books from different sources and inauthentic books can come from any source. Upon receipt of a shipped package into Bookbyte’s warehouse, ownership of the contents of the shipment transfer completely and wholly to BookbyteBookbyte reserves the sole right to determine the value and condition of any included items according to its own standards and policiesBookbyte also reserves the right to resell, recycle, or donate any item obtained through a buyback shipment By clicking "checkout" and submitting your buyback order, you acknowledged and agreed to the terms & conditions set forth within our buyback policy (see attachment). You are welcome to view the policy in full here: http://support.bookbyte.com/support/solutions/articles/6000111839-buyback-policy Please contact our Customer Service team directly via email if you have any further questions. Thank you, Bookbyte

Our records show that you have contacted us on 10/27/and we have come to an agreement to accept payment for the late fee of this rental item and have you return the book back to us as soon as possiblePlease keep in mind that this partial payment doesn’t stop the Pre-Collections processIf your
item is not received and processed by 11/17/your account will be sent to Full collections and it will show on your credit reportAs previously stated on our multiple conversations the only way to stop the Pre-Collections process is to pay the full amount you agreed to on your rental agreement during the Check Out processPlease feel free to contact us again at [email protected] if you have any further question or concerns with this account