Rentu.com LLC

The book in
the pictures is the book that was sent to usIn any case, we have reached out
to *** and have resolved the issue

Hello and thank you for contacting us,Our site does not allow you to place an order for a rental item without first ageing to the T&C for the Rental ProgramAs shown on our previous attachment the T&C include return instructionUnfortunately by not reading the T&C does not void the contractIt was been our experience with all shipping couriers that they all keep records of tracking info for a minimum of months and at times longerHad you filed a Lost Package Claim in April as advised the Post Office would have located your items and made sure they are returned to you or delivered to our warehouseIt is very possible that your items were lost in transit and later discarded by USPS as they were unclaimedUnfortunately with no proof of the items were shipped back or accepted by USPS we are unable to refund this order
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Hello, Our records indicate that your rental order *** is in a full collection status because the book was not returned by the due dateWe have attempted to charge the cost to purchase the book twice and were unsuccessful therefore your order was sent into a collections processOnce put into that collections, we sent a notice via email and also a letter in the mail but did not receive any responseThe order is now in full collections and unfortunately this means the order can no longer be returned. To make the payment using a debit/credit card, please contact the collection line at 877-596- The collection line is open Monday through Friday 8:AM to 5:PM PST. Our records show that Jazmyn requested that you confirm your current mailing address on 6/27/2017, so that she could return the item as a courtesy Unfortunately, we never heard back from you and no longer have the item available to return as more than five months have passed. Our policy specifically states: "Books received that are not on the original order will be paid at current buyback value or recycled or donated if we are not able to buy the book We are unable to send these books back." Please let me know if you have any further questions. Sincerely, Bookbyte

Hello,Unfortunately, purchasing a book from a bookstore does not guarantee that the book will be an authentic copyBookstores receive their books from different sources and inauthentic books can come from any source. Upon receiving books, our Buyback team first checks the ISBN on the book to ensure that it's the same as the ISBN on the orderThen they check the condition of the bookWhen checking the condition of the book, they also check for book authenticityBecause of the rising costs of textbooks, there are currently many scams/companies that print and sell illegal copies of textbooksSome indicators that books are inauthentic are: Poor binding Different/lower page quality Printing quality Printing dimensions Front and back cover art distorted/mis-aligned If we find these indicators, we then compare it to an authentic copy of the book and if it doesn't match then that is when it's flagged as an inauthentic copyPer our Buyback policy, "Bookbyte reserves the right to inquire how items were originally acquired and request proof of ownershipWhile under investigation, payment may be delayed or withheldAny items submitted to Bookbyte that are determined to be illegally obtained or printed will be surrendered to the proper authorities (i.e., law enforcement, publishers, or retailers)." Please let me know if you have any further questions

Complaint: ***
I am rejecting this response because:I happen to be certain that the books that were returned to Bookbyte were 100% authenticIt has never been brought to my attention that I was in possession of a counterfeit copy of a textbookI've obtained books from the same trustworthy sources for yearsBecause I do not have the books and am unable to see the books, I have no way to confirm these claims or deny themIf the company is not willing to pay for the books, as they had previously agreed to do, I simply ask that they be returned to me as they remain my property
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:This type of business behavior is unacceptable. The book I sent you was in mint condition, and was in perfect reselling condition for your company to make a profit. Your supposed "agreement" was not shown to me at any point in the selling process. After checking your website, that policy is only listed on the "help" page. Your company has a notorious track record for unofficially stealing textbooks and finding copout ways to never pay for them. Your company needs to take a hard look at its values and business model, because I am finding nothing but negative reviews about your company on the Internet. Your organization and its policies are nothing but a scam, and 4,other consumers on one website alone agree with me.
Sincerely,
*** ***

Hello, Thank you for your e-mail and I apologize for any inconvenienceSince you never received the item I have updated the status of your order to Resolved in your account and have requested the complete removal of the account from collectionsI do again apologize for any inconvenience and
please let me know if you have any further questions or concerns. Thank you, Bookbyte

Regarding Revdex.com Claim: ***Hello,Thank you for contacting us in regarding to your order # ***Our records show that you place your order on 7/7/at 5:04pmYour order was received and processed on 7/8/Per your request we shipped your order via FedEx 3rd day with Tracking #***
Please note that the estimated delivery time is measured by business days and not calendar daysPlease keep in mind that business days do not include weekends or holidaysYou order was shipped on Friday 7/8/and delivered on Tuesday 7/12/the 3rd business day. We apologize for the confusion with this matter

We apologize for the severe inconvenience. Per your request on 8/26/a full refund was processed. We are addressing the shipment method discrepancy with our partnership warehouse and have requested the additional disclosure language be added to our site for items coming from other
locations

Complaint: ***
I am rejecting this response because:this in completely unacceptable It states may not be included so it should be listed in clear writing DOES NOT INCLUDE SUPPLEMENTAL MATERIALSIf I read that may include and then see in my description that it does I am assuming that this copy does indeed include the supplemental materials This is a complete opportunity to take advantage of students I refuse to be cheated by this company Other businesses that I looked at only specifically stated NO SUPPLEMENTAL MATERIALS and therefore I didn’t purchase I was specifically looking for a used copy with the supplemental materials and I know they exist as other people in my class have got them So I am sorry but this is not acceptable Please provide supplemental materials Please see my attachment of picture of label on my book which states that it includes *** *** with e text Because they do indeed sell the book without the supplemental materials So if indeed NONE OF THE USED BOOKS INCLUDE THE SUPPLEMENTAL MATERIALS then you should list it under that book.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:my book was NOT damaged ! They are showing pictures of a book that is not the one I sent inThis company are scam artists! If the Revdex.com can not get me my book or money I am contacting a lawyer and suing the company! They are trying to screw me and I'm ready to drive to Oregon and see them in person myselfnto get my book back! This is complete *** and it is pissing me the *** ***!! Give me my *** book or my money! I had purchased this book from the college and they purchashed it from the publisher of the bookThey are trying to rip me offThey are a fraud company and need to be shut down! If I do not receive payment I am going to the lawyer this week End of storyI'm done getting screwed over by you guys!
Sincerely,
*** ***

Regarding Revdex.com Claim: ***Hello,Thank you for reaching out to us regarding your buyback order # *** We apologize for the inconvenienceIt appears that the book was lost after deliveryWe have accepted your buyback order # *** and will send your check to the address provided soon
We ask that you allow business days for your check to be sent once your order is processedWe apologize again for the inconvenience this has caused

Our records indicate that this order was delivered to our
warehouse on Per our Buyback policy, it can take 3-business days
(not including weekends) to inspect all books and process paymentThese books
have been inspected and the payment is scheduled to be issued via Paypal
tomorrow
on We send a confirmation email for the payment when the
payment is sent which is why no email has been sent yet however these books
have been received and processed within the timeframe set by our policy

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Hello and thank you for contacting us, We do encourage customers to take the proper precautions with their shipping company and to purchase optional insurance through ***, as we cannot pay for books that are damaged before they reach us. When orders arrive to our warehouse, the order ID
and number of books enclosed is documentedIf a package is damaged upon arrival, photos are taken to document this as wellThere are no photos of your order which means the shipment was intact upon delivering to our warehouse. Our returns team takes great care in processing each shipment receivedUpon inspecting the contents of your shipment, the item was determined to have binding damageUpon receipt of a shipped package into Bookbyte’s warehouse, ownership of the contents of the shipment transfer completely and wholly to BookbyteBookbyte reserves the sole right to determine the value and condition of any included items according to its own standards and policiesBookbyte also reserves the right to resell, recycle, or donate any item obtained through a buyback shipmentYou are welcome to view our entire buyback policy here: http://support.bookbyte.com/support/solutions/articles/6000111839-buyback-policy Your shipment of *** was delivered to our warehouse with no visible damage to the packaging. Unfortunately, upon inspection of the contents, the book title *** *** *** ** *** *** *** was determined to have binding damage. As previously stated, we are not able to reimburse damaged orders and do recommend customers purchase optional insurance.Unfortunately, per our Buyback policy, we are unable to send books backBooks that are rejected are either donated or recycledOur Buyback policy specifically states: "Books with no resale value will be recycled or donated to charity." Please let me know if you have any further questions. Thank you, Bookbyte

I apologize for the delay and inconvenience. After reviewing your order it appears your package was compromised in transit. The one book we did receive was missing a lot of pages. For this reason, we issued the payment to your *** account on 6/9/15. Payment
Sent (Unique Transaction ID # ***)Sent to:*** *** (The recipient of this payment is Verified)Email: ***Amount sent: $Date: Jun 9, 2015Time: 15:52:PDTStatus: CompletedSubject:You've got money! ***

Complaint: ***
I am rejecting this response because: I AM STILL ASKING FOR A RECEIPT TO PROVE THE AMOUNT OF THE INITIAL COST OF THE BOOK WAS $257!! NOT ONE PLACE HAS SHOWN THAT IS THE PUBLISHING PRICE- RENTU MUST HAVE DOCUMENTATION PROVING WHAT THEY PAID FOR THIS BOOK.I AM ALSO STILL AWAITING KNOWLEDGE OF WHAT HAPPENED TO THE BOOK JAZMYN PROMISED TO SEND MEI WANT THE PUBLISHERS PRICE FOR THAT BOOK TOO, SINCE I AM SURE RENTU/ BOOKBYTE MADE MONEY BY STEALING *MY* BOOK
Sincerely,
*** ***

I thank you all so
much for your helpThe refund made it to my account todayLesson learned on my end I will not do business with them againThanks a bunch Revdex.com
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Hello,Thank you for reaching out to usI apologize for the delay and inconvenienceOur records show that a Safe Buy Claim was issued on your behalf on 01/27/This order was placed through our Student MarketplaceYour seller, Fast Media, can be reached via email at
[email protected] Our policy allows you to have confidence while shopping on the MarketplaceIf you have a qualifying problem with an order and are unable to resolve the situation directly with the Seller, you can submit a Safe-Buy Claim within days of the orders confirmationYou can review more about the claim process here: http://www.bookbyte.com/marketplacesafebuyguarantee.aspx Once your claim has been investigated and a conclusion reached, our Market Place coordinator will send you an email

This policy is in accordance with our Terms of Use (https://www.bookbyte.com/termsofuse.aspx):Volume AccountsVolume Accounts may not use promotional coupons for purchases or buybacksPrepaid return labels for purchases will not be providedIf an item is determined to have been shipped other than
described, the original shipping fees will be refundedLike all site users, Volume Account Holders are limited to one accountCreating single book buyback orders to circumvent quantity pricing will be paid out as if they were created in a single orderVolume Sellers who are found to be in violation of these terms may have their orders cancelled and may even have their account closed