Rentu.com LLC

Hello,Our records show that a refund was issued on 02/12/for this orderCredits typically post back within 3-business daysYour order was due on 12/29/Tracking indicates that the order was received on 1/19/You can review the tracking here:
https://www.fedex.com/apps/fedextrack/?tracknumbers=***&language=en&cntry_code=u...⇄ Since the order was processed after days from the due date, the system auto charged the cost to purchase charge on 01/20/A full refund was issued of that cost to purchase charge on 02/12/Transaction HistoryTransaction ID Timestamp Transaction Type Amount Result Details *** Jan 20, 03:12:AM Sale USD 0*** Feb 12, 08:51:AM Credit USD

Complaint: ***
I am rejecting this response because:I sent this business a book in perfect condition and they denied my book because there was apparently something wrong with it and there wasn'tI asked for proof of something wrong with the book they said they didn't have it and they wouldn't even send me my book back I would be happy to pay the shipping and handling for the book I sentIt seems like this is a scam because I have done research and it has happened to many othersThey also never even gave me conformation they to the book I had to contact them to even get a conformation they had the bookIT seems like they are scamming me because of these reasonsIt was a book in perfect condition I believe they took it and didn't plan on telling me till I responded to them and they are going to sell my book and make 100% profitI want the money the owe me $94.75, or the exact undamaged book that I sent them
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***
I am rejecting this response because: this is a generic response that I was already given by your "customer service agent"Explain to me how a brand new box containing two books that was properly packaged arrives at your location and mysteriously has one book missing with no damage to the box. Is it my understanding that your company is accusing me of lying?
Sincerely,
*** ***

Complaint: ***I am rejecting this response in order to provide tracking information:
FedEx Ground
TRK# *** *** ***
Sincerely,*** ***

Hello, Our Buyback team has inspected your book, Calculus with Concepts in Calculus, by Ellis, 6th Edition, and found it to be an inauthentic copyThey are investigating the issue however we are unable to return the book since it's an inauthentic copy and should not be in circulation.
Unfortunately, purchasing a book from a bookstore does not guarantee that the book will be an authentic copyBookstores receive their books from different sources and inauthentic books can come from any source. Upon receiving books, our Buyback team first checks the ISBN on the book to ensure that it's the same as the ISBN on the orderThen they check the condition of the bookWhen checking the condition of the book, they also check for book authenticityBecause of the rising costs of textbooks, there are currently many scams/companies that print and sell illegal copies of textbooksSome indicators that books are inauthentic are: -Poor binding -Different/lower page quality -Printing quality -Printing dimensions -Front and back cover art distorted/mis-aligned If we find these indicators, we then compare it to an authentic copy of the book and if it doesn't match then that is when it's flagged as an inauthentic copyPer our Buyback policy, "Bookbyte reserves the right to inquire how items were originally acquired and request proof of ownershipWhile under investigation, payment may be delayed or withheldAny items submitted to Bookbyte that are determined to be illegally obtained or printed will be surrendered to the proper authorities (i.e., law enforcement, publishers, or retailers)." You are welcome to view our buyback policy in full here: http://support.bookbyte.com/support/solutions/articles/6000111839-buyback-policy Again, I would advise that you contact the company you ordered this from and advise them of the issue as they will need to reimburse you for the book.Sincerely, Bookbyte

Complaint: ***
I am rejecting this response because:I have an email stating they would return the bookI did not receive the chance to replace the book nor did I receive a full accounting for why the cost of the book is where brand new is $The business has rejected any attempt to work with me, they did not keep their word and send me back my own book (despite two emails agreeing to) nor will they accept me sending them back a book now.This is just a business seeking to make a fast buck as per all complaints on them over the web and they are totally unwilling to work with any of their customers who paid them for a rental (already more than the cost of the book). I have offered to pay $more it and them a brand new book and have received no help - the book was delayed because I was waiting for them to send me back my book as per emails I have copies of
Sincerely,
*** ***

Hello and thank you for contacting us I apologize for the inconvenience There is no evidence to support FedEx ever received your return shipment Our records indicate you did create the prepaid return mailing label, however there is no scan to support they ever took
possession. Your complaint indicates “FedEx can verify that I returned the book to their facility and then they gave it to USPS to deliver to Bookbyte's location” I just spoke with FedEx and they are not even able to initiate a trace since the package was never scanned by them Had they scanned it, the package would have been insured while it was in their possession and we could have updated your rental to satisfied
Regrettably, there is no evidence to support it was shipped If you are able to provide proof from a courier that your rental was received and processed by them, we are more than happy to investigate this further Unfortunately, at this point we are not able to remove your account from collections as you are in default of the rental terms and conditions agreed to at the time the order was placed

Hello,
Thank you for reaching out to usOur records show that a replacement check was issued on 02/25/for this orderThe check was resent to:
*** *** *** *** ** ***
The replacement check should arrive within business daysI apologize for any delay

Hello again, Our returns team takes great care in processing each shipment receivedUpon inspecting your shipment, they found the item to be missing pages. Upon receipt of a shipped package into Bookbyte’s warehouse, ownership of the contents of the shipment transfer completely and wholly to BookbyteBookbyte reserves the sole right to determine the value and condition of any included items according to its own standards and policiesBookbyte also reserves the right to resell, recycle, or donate any item obtained through a buyback shipmentYou are welcome to view our full buyback policy here: http://support.bookbyte.com/support/solutions/articles/6000111839-buyback-policy...⇄ of our books are received, processed, and stored in a separate warehouseBecause we have no direct access to the book itself, we can not guarantee we will be able to send pictures of itOur processing team does a double check on every book that is found to be damaged. If a book meets the criteria for being considered damaged, it is marked and then sent to a second quality check to ensure that it is in fact damaged beyond acceptableEach book that our warehouse finds to be damaged has been inspected twicePlease let me know if you have any further questions. Thank you, Bookbyte

Hello
The merchant is trying to overcharge for the purchase of a used book at their new book rate.
They sent a used book to me which I agreed to pay for but then realized the merchant fraudulently increased the charge against my credit card with an extra $
surcharge.
The credit card company has been notified of this fraud.
I agreed to the terms of renting the book at the rental rate and was told my rental payment would be applied against the used book purchase cost Not the purchase of a used book fraudulently advertised as a new book.
Thank you
*** ***
***

Hello ***, When you place a buyback order, you are given a quote based on the ISBN(s) that are enteredThis is not a guarantee you will receive this amount as all books are inspected upon arrivalBy clicking "checkout" during the order process, you acknowledged and agreed to our buyback
policy and Terms & Conditions (see attachment). You can view our buyback policy in full here: http://support.bookbyte.com/support/solutions/articles/6000111839-buyback-policy...⇄ Buyback team also inspected your item; Bates Guide to Physical Examination and History-Taking - Eleventh Edition; and found it to be an inauthentic copy. Your Bookbyte account was updated to show this item status on 5/15/2018. Unfortunately, purchasing a book from a bookstore does not guarantee that the book will be an authentic copyBookstores receive inventory from various third party sources. Upon receiving books, our Buyback team first checks the ISBN on the book to ensure that it's the same as the ISBN on the orderThen they check the condition of the bookWhen checking the condition of the book, they also check for book authenticityBecause of the rising costs of textbooks, there are currently many scams/companies that print and sell illegal copies of textbooksSome indicators that books are inauthentic are: Poor binding Different/lower page quality Printing quality Printing dimensions Front and back cover art distorted/mis-aligned If we find these indicators, we then compare it to an authentic copy of the book and if it doesn't match then that is when it's flagged as an inauthentic copyPer our Buyback policy, "Bookbyte reserves the right to inquire how items were originally acquired and request proof of ownershipWhile under investigation, payment may be delayed or withheldAny items submitted to Bookbyte that are determined to be illegally obtained or printed will be surrendered to the proper authorities (i.e., law enforcement, publishers, or retailers)."As outlined in our policy, we are unable to send books back. Per our Buyback policy: "Any items determined to be inauthentic will be surrendered to the proper authorities." I would advise you contact the company you ordered this item from for reimbursementPlease contact our Customer Service department directly by emailing, [email protected], if you have any further questions or concerns. Thank you, Bookbyte

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Our records indicate that this rental was fulfilled by Amazon on their websiteWe are the seller of this item but since it was rented through Amazon.com, the book is shipped by them and the rental return is processed by themSince they process all returns, this means the non-return fee was charged
by themAt the time of purchase, this book was listed in Acceptable condition which, according to Amazon’s guidelines, means that the book would be worn with scratches and dentsWith the condition in mind, neither we nor Amazon received any notice from you stating that the book was damaged beyond this conditionIf you did receive the book in a further damaged condition than what was listed, this needs to be reported to Amazon so they can take that into considerationThe charge applied was the full cost to purchase the book but since we do not process the returns, we do not have access to see why Amazon charged it to youIt is usually because a damaged book or if the return was not received at allWe can only see from our end that it was applied and we can also see from our end that Amazon has already processed a refund of that charge back to you as of

Hello and thank you for contacting us in regards to order ***Our records indicate that we had emailed you with a list of books that we received and asked if you sent these booksIt appears that your response did come directly back to the original ticket since the response was sent separately
from the original emailThis caused our system to think your response was a duplicate email. Your order has been reviewed and the total for the books that should have been processed is $which is for $per bookA payment of $has previously been sent so we will have a supplemental payment of $sent via Paypal

Full amount received in installments after complaint filed regarding full amount not posting.Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Hello,Our Buyback team has inspected your book, Theory and Practice of Counseling and Psychotherapy, by Corey, 10th Edition, and found it to be an inauthentic copyThey are investigating the issue however we are unable to return the book since it's an inauthentic copy and should not
be in circulationI would advise that you contact the company you ordered this book from to receive a reimbursement for this bookUpon receiving books, our Buyback team first checks the ISBN on the book to ensure that it's the same as the ISBN on the orderThen they check the condition of the bookWhen checking the condition of the book, they also check for book authenticityBecause of the rising costs of textbooks, there are currently many scams/companies that print and sell illegal copies of textbooksSome indicators that books are inauthentic are: Poor binding Different/lower page quality Printing quality Printing dimensions Front and back cover art distorted/mis-aligned If we find these indicators, we then compare it to an authentic copy of the book and if it doesn't match then that is when it's flagged as an inauthentic copyPer our Buyback policy, "Bookbyte reserves the right to inquire how items were originally acquired and request proof of ownershipWhile under investigation, payment may be delayed or withheldAny items submitted to Bookbyte that are determined to be illegally obtained or printed will be surrendered to the proper authorities (i.e., law enforcement, publishers, or retailers)." Our processing team does a double check on every book that is deemed inauthenticWe look for several factors when determining if a book is authentic or inauthenticIf a book meets the criteria for being an inauthentic book, it is marked inauthentic and then sent to a second quality check to ensure that it is in fact not an authentic bookEach book that our warehouse finds to be inauthentic has been inspected twicePer our buyback policy, upon receipt of a shipped package into Bookbyte’s warehouse, ownership of the contents of the shipment transfer completely and wholly to BookbyteBookbyte reserves the sole right to determine the value and condition of any included items according to its own standards and policiesBookbyte also reserves the right to resell, recycle, or donate any item obtained through a buyback shipment. You are welcome to view the buyback policy here: http://support.bookbyte.com/support/solutions/articles/6000111839-buyback-policy Please let me know if you have any further questions. Thank you, Bookbyte

Complaint: [redacted]
I am rejecting this response because:I fully understand what ISBN #'s I entered. Your response is not at all helpful because regardless of your policies the correct ISBN for each book that I had was entered. It's on the books  how else would I have entered them in.  If your system didn't take my book in the first place I would have never sent it to you. Which would have actually saved me money because I ended up paying more to send them to you then I got back from you.  Also, you referring to my order update does not help either because if you read my first complaint when I entered my order number into your website to check on the status it literally said "order number does not exist". You never sent any correspondence and then stole my books. Now your trying to get away with it. That's unacceptable.  Horrible customer service and horrendous business.  I will never use your services again. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: the book was NOT damaged and when I asked for proof of dance they sent me pictures of the inside of a random book that looked nothing like the book I sent in. I'm not going to accept this thievery. I know what my book looked like and that is NOT it. There's no way that is my book. Other people have had the same issue. If a business is going to lie to my face like that, I will pursue legal action. I hope your day is as pleasant as you are.
Sincerely,
[redacted]