Rentu.com LLC

Regarding Revdex.com Claim: [redacted] Hello, Thank you for reaching out to us regarding your declined transactionsAccording to our records, one of our reps emailed you regarding this issue on 1/17/If your order was declined during the checkout process you may see what looks like a "charge" to your card if checking your statement online or by phonePLEASE NOTE: YOU HAVE NOT BEEN CHARGEDThe "charge" appearing on your card is called a pending holdPending holds come about because banks and credit card companies hold funds for online transactions while they verify information in order to determine whether or not to approve the transactionIf the transaction was declined by your bank or your credit card company, the hold will come off your statement in accordance with the policies established by your bank or Credit Card CompanyIf you have any questions about when the hold will come off, please contact your bank or credit card company directly Our records indicate the transactions were declined because the billing address did not match what your bank has for us to verify You may receive an error message in the checkout process if your billing information or card security code is not exactly how your bank/credit company has it on filePlease do not attempt to submit the transaction again until you’ve verified the correct information with your bank or Credit Card CompanyDoing so could create multiple holds on your accountBookbyte.com has no control over when these holds are released; they are subject to the policies established by your bank or Credit Card Company I apologize for the misunderstandingThe holds will be released by your bank according to their policies

Hello, Unfortunately, per our Buyback policy, we are unable to send books backBooks that are rejected are either donated or recycledOur Buyback policy specifically states: "Books with no resale value will be recycled or donated to charity." Our buyback policy states: "Upon receipt of a shipped package into Bookbyte’s warehouse, ownership of the contents of the shipment transfer completely and wholly to BookbyteBookbyte reserves the sole right to determine the value and condition of any included items according to its own standards and policiesBookbyte also reserves the right to resell, recycle, or donate any item obtained through a buyback shipment."You can find our full Buyback policy at the following link: http://support.bookbyte.com/support/solutions/articles/6000111839-buyback-policy Please let me know if you have any further questions

Our records show that the customer contacted us on 4/26/stating they returned their order back to usUnfortunately the customer never provided return tracking and we never received this order backThe customer contacted us again on 5/12/and we advised the customer to contact their local USPS office to file a Lost Package Claim to help recover their orderThe customer stated they would file and claim and keep us postedWe never received an update on that claimUnfortunately we are unable to refund an order that was never returned Attached you will find the original transaction detail that will show you that the customer was provided with the T&C and return instructions at the time of purchaseAttached you will also find tracking info that will show you that the customer received this order ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Complaint: [redacted] I am rejecting this response because company states that they take books of damaged packaging, but yet again don't take pictures of damaged books, as stated before your company is a scam, and your procedures definitely needs to be updated, in order to provide proof that a book was actually damaged, once again provide me proof that my book has the so called damage of the binding, and I will accept your excuse and give you back your money that you gave me for the book that is supposed to be 'missing or destroyed' right nowI have pictures of the book in the condition that left, before placing it on a padded secure envelope, in order to prevent scam like this one for happening, I know the my book condition was like new, provide me proof that my book was "damaged" as yout company states.Thank you Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Rachel SSaid the only reason they aren’t accepting it because there are “missing pages”I do not believe that one bitI asked her for pictures of the missing pages and she has yet to give them to me and said I may not even receive them Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I am truly satisfied with how bookbyte reps helped me resolve my case Nothing was reported to any credit bureaus in fact they contacted me the second day and resolved my issue on the 3rd dayThe reps sent me letters of confrimation that all matters were resolved in a timely mannerI will certainly give them more business in the future and recommend them to friends and familyPlease post this message for me as I was a little busy last week due to the long weekendThank you Revdex.com and thank you Bookbyte Sincerely, [redacted] ***

Hello and thank you for contacting us. The order you are contacting us about was not placed directly on our website. The order was placed on Amazon.com. Each website has different return policies despite being the same seller. The return instructions you are citing are from our direct website,... www.Bookbyte.com. Our website allows customers to return books for a refund within 14 days for a full refund of the purchase price. The return instructions that you were provided with on Amazon.com stated different policies. Amazon.com allows a 30 day return timeframe and applies a 20% restocking fee for orders that were shipped as described. This policy was displayed at the time you submitted a return request through Amazon and is shown on their Help pages. Had the order been placed directly on our website, we would have refunded according to the Bookbyte.com policy which allows for a full refund of the purchase price upon return however the order was placed on Amazon.com therefore the return policy is different for your order. Despite those policies, our records indicate that an exception was made and a refund was processed for a remainder of your order on 12.19.2016.

Complaint: [redacted] I am rejecting this response because: the book was NOT damaged and when I asked for proof of dance they sent me pictures of the inside of a random book that looked nothing like the book I sent inI'm not going to accept this thieveryI know what my book looked like and that is NOT itThere's no way that is my bookOther people have had the same issueIf a business is going to lie to my face like that, I will pursue legal actionI hope your day is as pleasant as you are Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:I did NOT request a full refundI requested a refund of the expedited shipping becauthey later admittwas shipped standard mailingI NEED the book for my classHowever, thanks to their obscene level of incompetence, I now have the book I desperately need for class (delivered just this afternoon) sitting on my piano waiting to be shipped back to them tomorrow because they refunded the entire purchaseNow I have to order the book from somewhere else and wait yet longerNo words can express my remorse at choosing to do business with BookbyteFurthermore, in my initial complaint, I specifically stated that resolution could be reached by the aforementioned company changing their ordering process so that any poor saps who stumble across their website in the future will have sufficient warning of their convoluted shipping policiesThis, clearly has not been addressed;therefore we have no resolutionSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:If you search "larson calculus hybrid" on bookbyte's website you will come up with the search result in the attached fileThe title states Calculus, Hybrid (with Enhanced WebAssign Homework and eBook LOE Printed Access Card for Multi Term Math and Science)In the title it clearly says "with Enhanced WebAssign Homework and eBook LOE Printed Access Card" meaning that the book comes with the access cardIf you do not have any of the access cards for the book I purchased, then why does the title say it comes with an access card?Sincerely, [redacted]

Hello again, My response was not generic, I apologize if you felt it was Please send a copy of your confirmation of shipment receipt that shows the accepted weight of your shipment and the corresponding tracking number, so that I may research this further for you If you have a receipt showing the accepted weight of your shipment and the corresponding tracking number, we will gladly pay out the full quoted amount for your order Thank you, Rachel S

This order was placed through Amazon.com and not directly with usThe order was placed on Per Amazon’s return policy, there is a day return timeframeThat timeframe is meant to allow time for returns to be made or for any issues to be reported with ordersThe description for this book stated at the time of purchase that supplements such access codes are not guaranteed with used itemsWe are required to list books by ISBN and the ISBN dictates the title of the book, we do not have the option to change this informationThis is why the title on Amazon’s listing page stated that it was for the textbook plus access codeAgain, we do not have the option to change that information and we are required by Amazon to list the book under the ISBN that is on the bookWe can only add our own description in the seller notes and the notes for all of our inventory specifically state that “May not include supplements.” Since the order was placed on Amazon, our return policy is subject to Amazon’s return policy and this is outside of the return/refund policy

Hello, Our records show our order has been received and processed. Please allow 1-2 business days for the check to be issued and mailed. You will receive an email once it is sent. Once the check is mailed, it may take 3-7 business days for USPS to deliver the check to you. Please feel... free to contact me if you have any further questions. Sincerely,Rachel S.Customer Solutions Specialist

RE: [redacted] Thank you for reaching out to usI definitely do apologize for your frustration regarding your order experience I have reviewed your claim and order information Your order was received on 03/30/and it was noted at that time that the package was received opened and damagedIt is company policy to take pictures of any box that is received in open or damaged conditionPlease see the pictures at the conclusion that were taken of your shipment The Buyback Policy located here (https://www.bookbyte.com/buyback-policy.aspx) which was agreed to when submitting your order did state: Bookbyte is not responsible for any loss, damage, lateness, or mishandling that may occur while an item is in transitIf you are concerned that your shipment might be missing, late, or damaged, please contact the shipping company.While not required, Bookbyte recommends the following: Purchase optional insurance through USPSAs Bookbyte cannot reimburse lost, delayed, or damaged orders, Sellers are encouraged to take the proper precautions with their shipping company Bookbyte issues payment according to the contents of a shipment, not the contents of the onsite buyback quoteTherefore, no payment will be issued for books that are included in the quote but not received.Unfortunately, the order was received open and without any contentsI recommend that you contact USPS to submit a Lost Package Claim to see if they are able to locate the items in their recovery centerAgain, I definitely do apologize for this inconvenience Please see the included images that were taken at the time your order arrived: ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Regarding Revdex.com Claim: [redacted] Hello, Thank you for contacting us in regarding to your order # [redacted] I apologize that our reps have not gotten to your emails yetWe are experiencing a high volume of emailsOur records show that your order was due on 12/19/The tracking indicates that we received your rental at our warehouse on 12/29/Unfortunately, our returns department is experiencing high volume due to the peak season and has not processed your rentalAfter days past due, our system automatically charges the CTP (cost to purchase)As a courtesy, I have refunded this charge todayIt may take your bank 3-days to post the refund to your accountPlease keep in mind that we may need to rebill should we process your rental and receive the item in an unacceptable condition We apologize for the confusion with this matter

Complaint: [redacted] I am rejecting this response because:I contacted the seller of the bookThey reiterated to me that the book is custom-printed for the university and that the explanations given seem to describe the soft-cover version which is also in sold at the universityI asked why they thought that, and they said the flat spine issue sounds like it describes the soft cover versionThe book in question is hard cover.Again, it is impossible for me to take the book to the school for inspection as I "supposedly released the book to Bookbyte." I don't want to go much further with thisI feel I have been scammed and want my voice heard Sincerely, [redacted]

Regarding Revdex.com Claim:Hello,Thank you for reaching out to us regarding your orderI apologize that your order was unable to be fulfilledA refund was issued for your order on 03/24/Please see the latest email from the customer support team on 03/26/explaining what had
happened:“Hello,Unfortunately the item ordered was listed as ISBN *** on Amazon's listing which is specific to the textbook titled "Operating System Design: The Xinu Approach, Linksys Version, by Comer", which is why that item was sentThe ISBN for the item that you were looking for is ***Since us sending a replacement for the ISBN ordered would only result in sending you another copy of the wrong book due to Amazon's listing issue, your order was fully cancelled and refundedYou are welcome to keep or recycle the item that you receivedI do apologize for the inconveniencePlease feel free to contact me if you have any further questions or concerns.Sincerely,Brandon CCustomer Experience Representative”As stated, the ISBN provided on Amazon was a listing errorThe ISBN ordered through Amazon, was the ISBN that was sent to you because of this Amazon listing errorThe order was fully cancelled and refunded via AmazonThe listing error has since been brought to their attention. We apologize for the error as well as the inconvenience caused

Hello,Thank you for reaching out to usI have reviewed your orderThe order was received on 02/18/2016, completed processing on 02/24/The order completed processing within the estimated 3-business days post delivery Your payment was issued on 02/26/2016, which was two business days
after processing completed. The ISBN that was received was ***This ISBN was on the back of the book as was the student edition ISBNAttached below are two images of your bookThe first image captures the back of the book which lists the ISBNsThe following picture is of the front of the bookThere is black tape on the cover of the book that conceals the words “Instructor Review Copy”While we do buy and sell instructor editions, they do have less value and therefore the quote would be different. The buyback price for the ISBN that we received is $A payment for this amount was sent to you via PayPalAs you were informed on 02/29/2016, we can issue you a supplemental payment of $to bring the total payment to $which was half of your original quote. If you’d rather return the $to us, we’d be happy to send back the book as well

Hello again, Per our Buyback policy: "Textbooks with excessive writing and highlighting, missing or damaged covers, missing pages, excessive odor, obscured text, or stuck-together pages have no resale value and will be recycled if sent." Unfortunately, per our Buyback policy, we are unable to send books backBooks that are rejected are either donated or recycledOur Buyback policy specifically states: "Books with no resale value will be recycled or donated to charity"Since the item we received has already been recycled, it is not possible for us to send it backYou can find our full Buyback policy at the following link: http://support.bookbyte.com/support/solutions/articles/6000111839-buyback-policy Please let me know if you have any further questions