Rentu.com LLC

Complaint: [redacted] I am rejecting this response because:The check was sent before any inclement weather has taken placeThe company still won't publish a phone number to their site so customers may call a live person instead of waiting days after an email was sent to receive a responseSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I am so so sorry that RentU is under the restrictive grip of the Amazon monster It is a shame they are the hapless victim of the their one sided policy and procedures and have no authority to do the right thing and direct Amazon to issue the refund for the difference It must be a nice contractual agreement for RentU to just receive financial gains from Amazon and when any issues or problems arise, simply blame Amazon Continue to hide and take no action and feel like the victim, congrats RentU Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Further communication with Ms [redacted] has indicated the $late fee will not be chargedPlease verify as there is now inconsistencies in your communication Sincerely, [redacted] ***

Hello, I filed a complaint for a business earlier this weekend, but this business and I have resolved our conflict outside of the complaintIs there any way to revoke the complaint? My complaint ID is: [redacted] The business information is: Business Name: Rentu.com LLC Address: Salem, OR Phone: (503) 378-Thank you for your time

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me As long as the company follows through they are sending me a book that is new, that I will have the ability to take my business else where and sell.I am agreeing and closing the case but will reopen if agreement is not fulfilled as promisedThank you for your help and assistance in getting a quick and fast solution to our issue Sincerely, [redacted] ***

Hello [redacted] , When you place a buyback order, you are given a quote based on the ISBN(s) that are enteredThis is not a guarantee you will receive this amount as all books are inspected upon arrivalBy clicking "checkout" during the order process, you acknowledged and agreed to our buyback policy and Terms & Conditions (see attachment) You can view our buyback policy in full here: http://support.bookbyte.com/support/solutions/articles/6000111839-buyback-policy...⇄ Buyback team also inspected your item; [redacted] **; and found it to be an inauthentic copy Your Bookbyte account was updated to show this item status on 5/10/ Unfortunately, purchasing a book from a bookstore does not guarantee that the book will be an authentic copyBookstores receive inventory from various third party sources Upon receiving books, our Buyback team first checks the ISBN on the book to ensure that it's the same as the ISBN on the orderThen they check the condition of the bookWhen checking the condition of the book, they also check for book authenticityBecause of the rising costs of textbooks, there are currently many scams/companies that print and sell illegal copies of textbooksSome indicators that books are inauthentic are: Poor binding Different/lower page quality Printing quality Printing dimensions Front and back cover art distorted/mis-aligned If we find these indicators, we then compare it to an authentic copy of the book and if it doesn't match then that is when it's flagged as an inauthentic copyPer our Buyback policy, "Bookbyte reserves the right to inquire how items were originally acquired and request proof of ownershipWhile under investigation, payment may be delayed or withheldAny items submitted to Bookbyte that are determined to be illegally obtained or printed will be surrendered to the proper authorities (i.e., law enforcement, publishers, or retailers)."As outlined in our policy, we are unable to send books back Per our Buyback policy: "Any items determined to be inauthentic will be surrendered to the proper authorities." I would advise you contact the bookstore you ordered this item from for reimbursementPlease contact our Customer Service department directly by emailing, [email protected], if you have any further questions or concerns Thank you, Bookbyte

Complaint: [redacted] I am rejecting this response because: The book that I sent them was brand new, never used They are refusing to send the book back so I can verify that they claims are and probably a scam to resell my book for financial gain while refusing to pay meThey have not provided any evidence that the book I sent had writing in it or evidence that they "recycled it"This business needs to pay me for the book or return the book Sincerely, [redacted] ***

Hello and thank you for contacting usYour order has been reviewed and our records show that the title of this book was listed as “Genetics: From Genes to Genomes, by Hartwell, 5th INTERNATIONAL EDITION” at the time of purchaseYour order was placed through the Student Marketplace on our website and the Marketplace seller for that book specifically listed the book as the International editionDespite being sent the correct item, the order was still refunded in full on The refund was processed back to your original payment method therefore you would need to contact your financial institution if you have not received the refundA prepaid label has been emailed to you to send back the item

Hello again, All of our books are received, processed, and stored in a separate warehouseBecause we have no access to the book itself, we can not send pictures of itOur processing team does a double check on every book that is deemed inauthenticWe look for several factors when determining if a book is authentic or inauthenticIf a book meets the criteria for being an inauthentic book, it is marked inauthentic and then sent to a second quality check to ensure that it is in fact not an authentic bookEach book that our warehouse finds to be inauthentic has been inspected twice We have provided the details you requested regarding indicators for your itemPer our Buyback policy, "Bookbyte reserves the right to inquire how items were originally acquired and request proof of ownershipWhile under investigation, payment may be delayed or withheldAny items submitted to Bookbyte that are determined to be illegally obtained or printed will be surrendered to the proper authorities (i.e., law enforcement, publishers, or retailers)." You are welcome to view this information here: http://support.bookbyte.com/support/solutions/articles/6000111839-buyback-policy...⇄ buyback policy also outlines "Transfer of Ownership." Upon receipt of a shipped package into Bookbyte’s warehouse, ownership of the contents of the shipment transfer completely and wholly to BookbyteBookbyte reserves the sole right to determine the value and condition of any included items according to its own standards and policiesBookbyte also reserves the right to resell, recycle, or donate any item obtained through a buyback shipment By submitting your order, you agreed to and acknowledged the policy as previously stated Thank you, Bookbyte

Hello, Our records show your order # [redacted] was placed on 12/30/ [redacted] tracking records confirm the package was shipped on January 2, Our records show your Bookbyte account was updated on 1/22/to show the item was "rejected." Regardless of whether the textbook you are selling is in new or used condition, we offer the same quote We do encourage customers to take the proper precautions with their shipping company and to purchase optional insurance through ***, as we cannot pay for books that are lost or damaged before they reach usWhen orders arrive to our warehouse, the order ID and number of books enclosed is documentedIf a box is damaged upon its arrival, photos are taken to document this as wellThere are no photos of your order which means the shipment was intact upon arrivalAs stated in our policy, Bookbyte is not responsible for any damages that may have occurred while your shipment was in transitOur returns team takes great care in processing each shipment receivedUpon inspecting your shipment, they found the binding was damaged, preventing use of the bookSince we are unable to resell books that can not be used, we unfortunately cannot purchase them Unfortunately, per our Buyback policy, we are unable to send books backBooks that are rejected are either donated or recycledOur Buyback policy specifically states: "Books with no resale value will be recycled or donated to charity." Per our policy, upon receipt of a shipped package into Bookbyte’s warehouse, ownership of the contents of the shipment transfer completely and wholly to BookbyteBookbyte reserves the sole right to determine the value and condition of any included items according to its own standards and policiesBookbyte also reserves the right to resell, recycle, or donate any item obtained through a buyback shipment By clicking on the "checkout" button and placing the order, you acknowledged our policy and agreed to the terms & conditions within that policy You can find our full Buyback policy at the following link: http://support.bookbyte.com/support/solutions/articles/6000111839-buyback-policy...⇄ have requested pictures of the damaged item from our warehouse Please be advised this request may take - business days to process and does not guarantee pictures will be available Thank you, Bookbyte

Hello, Per our buyback policy, upon receipt of a shipped package into Bookbyte’s warehouse, ownership of the contents of the shipment transfer completely and wholly to BookbyteBookbyte reserves the sole right to determine the value and condition of any included items according to its own standards and policiesBookbyte also reserves the right to resell, recycle, or donate any item obtained through a buyback shipment By clicking the orange "Checkout" button and submitting your order on 12/29/(see attached picture), you acknowledged our buyback policy Your Bookbyte account was updated on 1/11/to show the item was rejectedOur processing team does a double check on every book that is deemed inauthenticWe look for several factors when determining if a book is authentic or inauthenticIf a book meets the criteria for being an inauthentic book, it is marked inauthentic and then sent to a second quality check to ensure that it is in fact not an authentic bookEach book that our warehouse finds to be inauthentic has been inspected twice Bookbyte reserves the right to inquire how items were originally acquired and request proof of ownershipWhile under investigation, payment may be delayed or withheld.Any items submitted to Bookbyte that are determined to be illegally obtained or printed will be surrendered to the proper authorities (i.e., law enforcement, publishers, or retailers) You are welcome to view our buyback policy in full here: http://support.bookbyte.com/support/solutions/articles/6000111839-buyback-policy Please let me know if you have any further questions or concerns Thank you, Bookbyte

Complaint: [redacted] I am rejecting this response because: This is the same response that Bookbyte provided me when I originally reached out, which I do not accept as I find their reasoning invalid First, when I asked to speak on the phone they continually provide me with the reasoning that their customer service team does not take calls and only responds to email Their receptionist said the same exact thing when I reached her on the phone This sounds very sketchy and fishy if you ask me that they will not speak to you on the phone to resolve a problem Second, they provided me photos that were not of my book a few weeks after the fact when I asked for more color on the damage that they claimed The book that they provided photos of looked like it had been taken out of inventory The spine was completely broken and their was damage to the cover Due to how I packaged the product and the fact that I sold them a book that was only open 2-times and was in like new mint condition when sent, I find their photos to be falsified and not of my book Third, I sold a book last Monday to [redacted] in the same exact like new condition as the one sent to Bookbyte and I had my payment received on Friday Fourth, please read the reviews on sites like [redacted] , [redacted] etc You will see a common theme on those comments from those that sold their books to Bookbyte Their buyback is a program a scam and is made so that they can take in books without paying their customers so they can sell them at a significantly higher price in order to make a profit Fifth, I am still expecting the payment that is owed to me Sincerely, [redacted]

Hello, When you placed the buyback order, you were given a quote based on the ISBN that was enteredThis is not a guarantee you will receive this amount as all books are inspected upon arrivalUpon receiving your book (CONCEPTS IN FEDERAL TAXATION ED), our Buyback team found that it is missing pagesUnfortunately we are unable to resell books that are missing pages therefore we unfortunately can not purchase themPer our Buyback policy: "Textbooks with excessive writing and highlighting, missing or damaged covers, missing pages, excessive odor, obscured text, or stuck-together pages have no resale value and will be recycled if sent." You can find that information at this link Thank you, Bookbyte

Our records indicate that this rental order was placed on for the two following books:Trusted Criminals: White Collar Crime In Contemporary Society, by Friedrichs, 4th EditionTaking Sides: Clashing Views in Crime and Criminology, by Hickey, 11th EditionBoth books were due on however we only received the book titled Trusted Criminals: White Collar Crime In Contemporary Society, by Friedrichs, 4th Edition backWe have not received the book titled Taking Sides: Clashing Views in Crime and Criminology, by Hickey, 11th EditionWe sent several reminder emails to the email address on file regarding this bookWe allow a day grace period after the due date and we did not receive the book within that timeframePer the rental terms and conditions agreed to at the time of purchase, rentals must be received within days after the due date otherwise the full cost to purchase the rental will be appliedOnce the rental was past due, we attempted to charge the full cost to purchase the book since it was not returnedWe attempted this charge twice and both times were unsuccessful therefore the order was sent into collections as per the rental terms and conditions agreed to at the time of purchaseThe order was sent to collections on and on that same date a letter was sent in the mail advising the customer that they have days to contact and resolve the issue otherwise it would be considered as a valid debtWe did not receive any contact or payment therefore the order was sent into full collections on At that time, we sent another letter in the mail but still did not receive any contact from the customerDespite being sent several reminder emails and letters, we did not receive any contact from the customer regarding the order and we are unable to consider the book returned since it has not been received

You already said thatPlease send $

Hello again, The Cost to Purchase fee of $is broken down here: - List Price: The publisher's list price for a textbook at the time of sale ($257.35)- Rental Price: List Price - Rental Discount ($- $= $26.70)- Rental Discount: The discount from List Price given to the customer for entering into a Rental Agreement ($230.65)- Default Fee: The fee charged to a customer for a Default of the Rental Agreement ($10.00)In accordance with Nexus, we are required to collect and pay tax on sales in your state The sales tax associated with the Cost to Purchase fee was $ $+ $+ $= $Bookbyte attempted to charge this Cost to Purchase fee twice (6/28/and 7/6/2017), however the transactions were declined The account was sent into a collections process on 7/18/Once entered into the collections process, there may be additional interest charges in accordance with the collections agency policies & procedures Please let me know if I may be of any further assistance.Thank you, Bookbyte

We have received this book titled Policy Practice for Social Workers: New Strategies for a New Era, by Cummins from this customerUpon receiving books at our processing warehouse, our Buyback team inspects the book and processes it according to several factors which include the ISBN, copyright year, condition, and whether or not the book is inauthenticWe determine whether books are inauthentic by several factors such as print quality, page finish, binding, etcInauthentic books are illegal for resaleSince they are illegally printed copies, we do not pay for them and we do not resell themPer our Buyback policy, “Any items submitted to Bookbyte that are determined to be illegally obtained or printed will be surrendered to the proper authorities (i.e., law enforcement, publishers, or retailers).”We will not be paying for this book directly but a separate courtesy payment of $is being sent to the customer in the next 1-business days

We have received this book titled School Law and the Public Schools: A Practical Guide for Educational Leaders, by Essex, 6th Edition from this customerUpon receiving books at our processing warehouse, our Buyback team inspects the book and processes it according to several factors which include the ISBN, copyright year, condition, and whether or not the book is inauthenticWe determine whether books are inauthentic by several factors such as print quality, page finish, binding, etcInauthentic books are illegal for resaleSince they are illegally printed copies, we do not pay for them and we do not resell themPer our Buyback policy, “Any items submitted to Bookbyte that are determined to be illegally obtained or printed will be surrendered to the proper authorities (i.e., law enforcement, publishers, or retailers).”We do not send inauthentic books back to the customer because these copies are illegal and should not be in circulation

Complaint: [redacted] I am rejecting this response because: We sent a nearly new book The binding was perfectly in tact If the shipping package was in tact, any damage would most likely be the fault of Bookbyte.com I have sold many books and have never had any such issue with [redacted] , etc They failed to notify of this, and I had to notify them I had to contact them over and over before they sent a picture of a book with damaged binding that could have been someone else's book Further, they could have damaged the book And, given the amount of reviews I have seen online, I believe they purposely claim damage to maximize their profit We sent in a perfectly pristine, barely used book They are likely scamming sellers Sincerely, [redacted]

The email was sent by errorNo charges have been appliedThe rental has been received and processedThe rental order status in the customer's account has been updated to Resolved which means we have accepted the book back Please feel free to contact me if you have any further questions