RepairPartsPlus.com

We received your initial order on 12/It shipped 12/and was reported delivered via FedEx on 12/ Upon receiving clients claim the order was missing/stolen we shipped replacement order based on following shipping instructions given by the client *** [redacted] [redacted] ** *** [redacted] ###-###-#### FedEx has now informed us this addressing information is not correct We have made numerous unsuccessful attempts to reach Ms [redacted] via emailThe phone number provided by Ms [redacted] is also disconnected If we can get a correct address - the package can be redirectedPlease call us directly at ###-###-#### thank you

I ordered the following part from Repair Parts Plus http://www.repairpartsplus.com/LCD-Screen-Digitizer-for-HTC-Desire-526-526H-p/gp...⇄ It lists that it is compatible with HTC Desire The connector on the digitizer is not the same as the OEM connectorRPP's connector is a little wider than the OEM and does not properly fit into the plug This part is not compatible with the HTC Desire Unfortunately, I did not check before installation, and as such I'm not looking for a refundI just want the company to be aware that this is not compatible with the HTC Desire

This Return Item was received and process in accordance with our published policies Return credit was applied and the client was notified on on 3/ thank you

Customer ordered and received LCD repair unit The LCD product listing, the sales confirmation notice and the product packaging all carry a CLEAR warning message to TEST before attempting INSTALLATION Pls also ref to our published warranty policy - ref http://www.repairpartsplus.com/Returns.aspLCD screens are covered for "Dead on Arrival" onlyLCD screens must be tested before installation by connecting the flex cable and checking functionalityReturns are not accepted after installationIf defective, a same item exchange will be processedDamaged or defective items must be reported within days of receipt of order.Please also see attached CRM record of communication - customers initial notice to us clarified product failure after installation days ago(31days, 14hr ago) [12/25/08:20AM] by Customer-- hide quoted text -- Hello, upon installing my lcd, it looks like this, please adviseThanks mike, [redacted] Sent from my Verizon 4G LTE Smartphone The process of installing the LCD - actually voids warranty coverage for that unit

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI however find the delays in standard returns processing unacceptable and overall see this as a business that does not deal well with its customer's valid RMA returnsI plan to make sure not to ever use this business again and find it embarrassing that the Revdex.com gives this business an A+ rating Regards, [redacted]

customer placed an order on 12/ The full order shipped in two parcels 12/21/UPS [redacted] Was delivered but Refused 12/21/USPS [redacted] Was delivered Our return policy requires that we first issue an Return Merchandise Authorization (RMA) number - in part this is to ensure orders are returned to the correct locationRef [redacted] The refused parcel mentioned above (UPS [redacted] ) was actually returned to a 3rd party/drop ship supplier We have attempted but been unsuccessful in recovering this errant return Below are the tracking and contact details so the customer may attempt to recover the refused parcel and items Refused parcel return information Proof of Delivery Close Window Dear Customer, This notice serves as proof of delivery for the shipment listed belowTracking Number: [redacted] Alternate Tracking Number: [redacted] Service: UPS DAY SELECT Delivered On: 01/04/10:A.MDelivered To: [redacted] **, US Signed By: [redacted] Left At: Receiver Thank you for giving us this opportunity to serve youSincerely, UPS Tracking results provided by UPS: 01/26/7:P.M ET

Attached is a copy of your original Order [redacted] Pls note - you ordered and we shipped as requested an iPhone Plus Screen Because you returned the Tool Kit - our Exchange Credit included appropriate credit for that item If the tool kit or any other item was not returned - we would have subtracted that item/amount from this credit we will simply ship another tool kit to you - so you can complete the repair work on your iPhone Good luck to you

Customer received item submitted on his order, which unfortunately did not match his mobile device Order was returned per published policy [redacted] Returned order failed inspection as NEW condition.Ordered item has been returned to Client, at Company cost Client has declined other offers to accommodations and provide Correct repair item for his mobile device

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I however find the delays in standard returns processing unacceptable and overall see this as a business that does not deal well with its customer's valid RMA returnsI plan to make sure not to ever use this business again and find it embarrassing that the Revdex.com gives this business an A+ rating Regards, [redacted]

The customer has submitted a warranty claim after VOIDING coverage by installing the ordered product Customer order and received an LCD repair item The product listing, the sales confirmation message, and the product packaging all carry a WARNING message to TEST before installing the repair itemWe provide warranty coverage on the purchased item We do not provide warranty cover or accept liability for the installation work performed nor the actual mobile device the being repaired ref - http://www.repairpartsplus.com/Returns.asp LCD screens are covered for "Dead on Arrival" only LCD screens must be tested before installation by connecting the flex cable and checking functionalityReturns are not accepted after installationIf defective, a same item exchange will be processedDamaged or defective items must be reported within days of receipt of order

In response to client inquiry (on Jan 5th) we issued a full credit for missing item and Notified via emails msg ________________________________________From: [email protected] Sent: Tuesday, January 5, 4:PMTo: [redacted] Subject: RE: [Ticket# [redacted] ] Re: Your Message to RepairPartsPlus.com Customer Service [redacted] we have submitted a full credit for the item you've reported missingYour business is appreciatedLet us know how we can assist you further.Best Regards,Customer [email protected] Repair Parts Superstore Payment Date Payment Type Payment Amount Paid Via 01/05/04:43PM CREDIT $Visa [redacted] AuthCode [redacted] TransID [redacted] 12/22/06:49AM CAPTURE $Visa [redacted] AuthCode [redacted] TransID [redacted]

Reached out to customer via phone call - made the offered which was accepted to apply full credit on order

Very sorry about the frustration you've encountered with your repair As a reference point - we have shipped > QTY units of the same LG GScreen Replacement LCD with an aggregate reported defect rate below 2% It is highly unusual that two (2) units fail back to back Please understand that it is imperative to test the LCD before installing it into the mobile deviceAn installed or used LCD has no warranty Both the actual original mobile device as well as the installation method often contribute to challenges or failure in the repair process

Hi [redacted] -- we accepted and shipped your order as submitted thru the web site We understand the ordered- and received- item does not a match your actual phone and we do not carry a compatible repair part for your deviceYour return was handled in accordance with http://www.repairpartsplus.com/Returns.aspWe regret that we are unable to assist further in repairing your phone As an accommodation - we have waived the restocking fee on your return Sent to: [redacted] Email: [redacted] @dcc[redacted] .comTotal amount: -$USDNet amount: -$USDInvoice ID: [redacted] Date: Aug 24, 2017Time: 09:26:PDTStatus: Completed

Upon reviewing details of Mr ***' case - let us first say that we regret the outcome of your Repair Project We commit ourselves to satisfying every customer's expectation from shopping, selecting, receiving, and installing their repair part successfully That said - following the manufacturer's step by step installation instructions is critical both to the success of your repair project as well as complying with a product defect warranty claim Mr [redacted] has acknowledge he had not follow the manufacturers instructions properly, Of course, we are obligated to present all known facts to a manufacturer when submitting a warranty claim our a client's behalf As a supportive gesture to Mr ***, we will offer to send a replacement unit at 50% of retail cost; $vs $by call our customer service department at 800-358-x*

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [please see attached photo, the LCD screen don't fit in any phone, look at the holes, not straight, its a manufacture fault ] Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The day I removed it from the package, I plugged it in and it did not work correctly, I don't know what they mean by installation, but there site says to plug it in, so I did, notified them within hours of doing so, ( this is not my first install) they Will not back the product, I still want a replacement for the defective part or my money backFor this company to take this stand, clearly shows what kind of business they are Regards, [redacted] ***

Respectfully - we are a small, trustworthy, family run business we both work very hard and care a great deal about every customerwe handle 3-5K orders weekly less than 5% of orders are handled, as your was, via a drop ship suppliers our supplier incorrectly included an invoice we regret the resulting tumult pls review your invoice more closely you paid $15.99; not $remove shipping we have negotiated pricing based on our volume of our business with dozen of supplierswe appreciate this public forum to illustrate a larger (macro) fact lost by some Americans and distorted by tax hungry politicians who demonize profitable businesses and capitalism Your order less cost less CA tax Less Fed Tax less Labor (jobs) less Advertising Loss, Fraud Less Rent, other Misc 0.68......net earning We offered the product at a price you accepted The product has been delivered We decline your request and sincerely hope your repair project is successful Entrepreneurialism in the USA must be defended

The referenced detailed and product description incorporated in the customer's letter does not match the actually Item and/or product description for his ordered item See full product listing and description -- (Product SKU FITY02-KIT) Pls note the title also highlights the fact the product is a DVD Older & Wiser Workout for Seniors DVD 2-Disc Gift Set with Toning BandOlder & Wiser Workout DVDs 2-Disc Gift Set with Toning BandThe Older and Wiser Workout with [redacted] is a gentle, safe workout that is perfect for beginners or those who have not been exercising regularlyPopular with seniors and older adults and people who are getting in shapeAll of the exercises are done either standing or sitting on a chair with no lying down on the floorThere are three different aerobic sections, and you can do one, two, or all threeThe three women demonstrate three different levels of intensityThis fun, well rounded workout includes the three vital components of fitness: low impace aerobics, stretching and cool down.Gift Set includes:Older & Wiser Workout for Seniors and Active Older Adults DVDOlder & Much Wiser Workout for Seniors and Active Older Adults DVDToning Resistance Band - Green (used in exercise on DVDs)see at http://www.wiishopexpress.com/Older-Wiser-Workout-for-Seniors-DVDs-p/fity02-kit....⇄

What is it that you received or that was missing ?