RepairPartsPlus.com

As mentioned previously - we have honored our published return policies.   Thank you.

Attached is a copy of your original Order [redacted].  Pls note -  you ordered and we shipped as requested an iPhone 6 Plus Screen.   Because you returned the Tool Kit - our Exchange Credit included appropriate credit  for that item.  If the tool kit or any other item was not returned - we would have subtracted that item/amount from this credit.  we will simply ship another tool kit to you - so you can complete the repair work on your iPhone 6 Good luck to you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
I however find the delays in standard returns processing unacceptable and overall see this as a business that does not deal well with its customer's valid RMA returns. I plan to make sure not to ever use this business again and find it embarrassing that the Revdex.com gives this business an A+ rating.
Regards,
[redacted]

We regret any confusion surrounding compatibility of the Customers' ordered product.   As a consumer electronic retailer - our catalog includes an array of products that support various industry standard data formats.   Each product listing...

specific these formats very clearly.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 The day I removed it from the package, I plugged it in and it did not work correctly, I don't know what they mean by installation, but there site says to plug it in, so I did, notified them within 24 hours of doing so, ( this is not my first install) they Will not back the product, I still want a replacement for the defective part or my money back. For this company to take this stand, clearly shows what kind of business they are. 
Regards,
[redacted]

Regrets - our CRM and phone records show no previous communication regarding an issue with your order.  Our customer service department via phone, chat and email is available M-F 8am- 4.30pm PST.   We have issued a credit on your order 02/17/2016 10:19AMCREDIT$21.96Visa ...

[redacted]AuthCode [redacted]TransID [redacted]12/26/2015 06:17AMCAPTURE$21.96Visa  [redacted]AuthCode 111111TransID[redacted]12/25/2015 12:20PMAUTHORIZE$21.96Visa  [redacted]AuthCode [redacted]TransID[redacted]AVS YYCVV2 Y

I was so attended on the phone in such a rude and unprofessional way, I never would do business with this type of people.

Customer received item submitted on his order, which unfortunately did not match his mobile device.  Order was returned per published policy [redacted]   Returned order failed inspection as NEW condition.Ordered item has been returned to Client, at...

Company cost.  Client has declined other offers to accommodations and provide Correct repair item for his mobile device.

As explained previously...maybe not clearly enough, we shipped to The [redacted] Family[redacted] ** [redacted]Via UPS -- [redacted]This Package was REFUSED at this location on delivery and therefore was returned to a Drop Ship supplier located in ** -- via [redacted]We have made efforts but have not been success to recover the parcel.  This drop shipping is actually the Manufacturer -- [redacted] and they to not provide return processing associated with Drop Ship Services.   Further and finally, our return policy requires prior RMA to provide return credit [redacted]

The customer has submitted a warranty claim after
VOIDING coverage by installing the ordered product.  Customer order and received an LCD repair item.  The product listing, the sales confirmation
message, and the product packaging all carry a WARNING message to TEST before
installing...

the repair item. We provide warranty coverage on the purchased item.  We do not provide warranty cover or accept liability for the installation work performed nor the actual mobile device the being repaired.      
ref - http://www.repairpartsplus.com/Returns.asp
LCD screens are covered for "Dead on Arrival" only.
LCD screens must be tested before installation by connecting the flex cable and
checking functionality. Returns are not accepted after installation. If
defective, a same item exchange will be processed. Damaged or defective items
must be reported within 3 days of receipt of order.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This is not enough to cover the expenses incurred from this transaction.  Once again: please see original complain t details.  This is unacceptable.   
Regards,
[redacted]

Respectfully - we are a small, trustworthy, family run business.  we both work very hard and care a great deal about every customer.....we handle 3-5K orders weekly.  less than 5% of orders are handled, as your was, via a drop ship suppliers.  our supplier incorrectly included an invoice.  we regret the resulting tumult.  pls review your invoice more closely.    you paid $15.99; not $20.92 remove shipping.   we have negotiated pricing based on our volume of our business  with dozen of suppliers.we appreciate this public forum to illustrate a larger (macro) fact lost by some Americans and distorted by tax hungry politicians who demonize profitable businesses and capitalism  Your order 15.99 less cost 6.96less CA tax 2.71 Less Fed Tax 1.08 less Labor (jobs)  1.13 less Advertising 1.44 Loss, Fraud  0.08 Less Rent, other Misc   0.68......net earning 1.91  We offered the product at a price you accepted.  The product has been delivered.  We decline your request and sincerely hope your repair project is successful.   Entrepreneurialism in the USA must be defended.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
I...

filed a complaint against a company, but have since been able to contact them and I think it may be resolvedRegards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference,...

details of the offer I reviewed appear below.
Response from company asked "what is it that you received or what was missing?" My gift recipient received a [redacted] fitness battery pack and what appear to be the feet for a [redacted] balance board. I had ordered a [redacted] with Balance Board that was to include the game, balance board, feet, workout bands, etc.) 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Again, your company has not conducted fair business practices with regard to this matter. I am inclined at this time to NEVER do business with this firm again and will encourage others to do the same.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I...

will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Regret for the missing item - which appears to have lost in transit.   We have credited your order.  If you wish to resubmit, the item is in stock and can resend pls verify [redacted]

Client submitted a issue to customer service department that received repair part did not match or fit his mobile phone device.  
On receiving his returned item - we inspected and verified the repair item matches his sales order - Ref...

(SKU GPI09449) iPhone 5 LCD Screen Replacement and Digitizer. 
Further - our warranty policy provides a same item replacement if received incorrect, damaged, lost or defective.   In the event customer declines a warranty replacement - the item is handled as normal return defined on Warranty & Return Policies Page http://www.repairpartsplus.com/Default.asp

We sincerely regret the delay in fulfilling your order.  As requested - your order has been cancelled and fully credited.  The credit was submitted 1/14 at 7:57pm via TransID [redacted]   Credits are sometimes delayed 1-3 days before appearing on your Card statement.  Should...

you have further questions, please contact us directly at [email protected] or ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am will to accept a 20%...

restocking fee, but demand shipping costs to be refunded because the shipping was free from the supplier and the cost of the product was $6.19, not $6.96.
Regards,
[redacted]