RepairPartsPlus.com

I ordered the following part from Repair Parts Plus.
http://www.repairpartsplus.com/LCD-Screen-Digitizer-for-HTC-Desire-526-526H-p/gp...⇄ />
It lists that it is compatible with HTC Desire 526. The connector on the digitizer is not the same as the OEM connector. RPP's connector is a little wider than the OEM and does not properly fit into the plug.
This part is not compatible with the HTC Desire 526.

Unfortunately, I did not check before installation, and as such I'm not looking for a refund. I just want the company to be aware that this is not compatible with the HTC Desire 526.

Customer ordered and received LCD repair unit.  The LCD product listing, the sales confirmation notice and the product packaging all carry a CLEAR warning message to TEST before attempting INSTALLATION.  Pls also ref to our published warranty policy - ref...

http://www.repairpartsplus.com/Returns.aspLCD screens are covered for "Dead on Arrival" only. LCD screens must be tested before installation by connecting the flex cable and checking functionality. Returns are not accepted after installation. If defective, a same item exchange will be processed. Damaged or defective items must be reported within 5 days of receipt of order.Please also see attached CRM record of communication - customers initial notice to us clarified product failure after installation.    31 days ago(31days, 14hr ago) [12/25/2015 08:20AM] by Customer-- hide quoted text --   Hello, upon installing my lcd, it looks like this, please advise. Thanks mike, [redacted] Sent from my Verizon 4G LTE Smartphone  The process of installing the LCD - actually voids warranty coverage for that unit.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[please see attached photo, the LCD screen don't fit in any phone, look at the holes, not straight, its a manufacture fault ]
Regards,
[redacted]

Revdex.com:      I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would...

not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The business has not mentioned my expedient shipping charges, just the part refund. Also the business never apologized for their poor practices. The whole time I have had to wait for these funds I have been without my phone, due to their company not sending the part and having my funds.  
Regards,
[redacted]

We received your initial order on 12/19. It shipped 12/20 and was reported delivered via FedEx on 12/24.  Upon receiving clients claim the order was missing/stolen we shipped replacement order based on following shipping instructions given by the client [redacted]...

[redacted] ** [redacted] 
[redacted] ###-###-####  FedEx has now informed us this addressing information is not correct.  We have made numerous unsuccessful attempts to reach Ms [redacted] via email. The phone number provided by Ms [redacted] is also disconnected.   If we can get a correct address - the package can be redirectedPlease call us directly at ###-###-#### thank you

We received the client's email notice of a product issue on 1/20 and responded within one (1) business day.  We emailed back requesting more information including a photo of the item - to insure the correct part had been ordered or received.  This email request has not been responded to....

The client's issue ticket remains open.  Please ask the customer to call us M-F 8am-5pm / Pacific at ###-###-#### or respond to messages sent to [redacted]   Ref to Ticket [redacted] or Order [redacted] 
Thank you.

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have seven days to respond to the message.  It is unlikely that I will see a complete resolution within the seven day window.  Accordingly, I am rejecting the proposed resolution for the time being.  Additionally, receiving a replacement part does not address the entirety of the complaint.
Regards,
[redacted]

The
customer has submitted a warranty claim after VOIDING coverage by installing
the ordered product.  
Customer
order and received an LCD repair item.  The product listing, the
sales confirmation message, and the product packaging all carry a WARNING
message to TEST before installing the repair item. 
We
provide warranty coverage on the purchased item.  We do not provide
warranty cover or accept liability for the installation work performed nor the
actual mobile device the being repaired.      
ref -http://www.repairpartsplus.com/Returns.asp
LCD screens are covered for "Dead on
Arrival" only. LCD screens must be tested before installation by
connecting the flex cable and checking functionality.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[First of all, as of this morning 3/17/2015 no credit was recorded by the credit card company pending or otherwise. You charged me upon return more for the repair tools that you originally charge me for the purchase. The tools were damaged and could not be returned as they are damaged during the repair of the phone, The fees should be calculated on only the screen replacement which was returned with the adhesive. Additionally I do not agree with the additional merchant fee and would kindly request that fee to be reversed. Typical merchant fees are 1-3% of the price. Your fee is more than 20% of this order (after subtracting the cost of the missing tool. This is actually larger than your restocking fee. After all your extra fees, the refund is only 1/3 of the purchase price. To add insult to injury you processed this return almost three weeks after the item was tracked to your location via USPS. These fees and returns processing delays make it obvious that your company is not interested in hassle-free returns or dealing with the customer fairly.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint...

resolved.
I filed a complaint against a company, but have since been able to contact them and I think it may be resolved
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below:
This is the first I am hearing that the adhesive was inside the tool bag. Even after contacting RPP, via 2 e-mails, to let them know there was no adhesive not a single employee advised me to look there. Though it wouldn't have mattered because I pulled all the contents out of the box and still there was none. I even took the entire contents to a local repair shop where I was told they couldn't do anything with it. Not at all surprised by the response after reading all the reviews and seeing the number of complaints. 1 happy customer tells 5 friends, 1 unhappy customer tells 25 friends. Best of luck.
Regards,
[redacted]

Repair parts plus has a terrible customer service department. They have no phone number and no way to contact them with the exception of email. I emailed them a message notifying them that they shipped me the wrong parts after my shipment had already been delayed. I received a pre-written response that my email would be routed properly and then nothing. If you order something from them, it had better be right the first time, because the customer service for this company is a joke.

We have had direct contact with the customer and resolved this issue.  Revdex.com please verify and close this case

A return shipping label has been provided to the client - upon receiving the return item we will complete testing for defects and honor return/warranty polices outlined http://www.repairpartsplus.com/Returns.asp

Attached is a copy of your original Order [redacted].  Pls note -  you ordered and we shipped as requested an iPhone 6 Plus Screen.   Because you returned the Tool Kit - our Exchange Credit included appropriate credit  for that item.  If the tool kit or any other item was not...

returned - we would have subtracted that item/amount from this credit.  we will simply ship another tool kit to you - so you can complete the repair work on your iPhone 6 Good luck to you

The referenced detailed and product description incorporated in the customer's letter does not match the actually Item and/or product description for his ordered item.  See full product listing and description --  (Product SKU    FITY02-KIT).  Pls note the title also highlights the fact the product is a DVD.   Older & Wiser Workout for Seniors DVD 2-Disc Gift Set with Toning BandOlder & Wiser Workout DVDs 2-Disc Gift Set with Toning BandThe Older and Wiser Workout with [redacted] is a gentle, safe workout that is perfect for beginners or those who have not been exercising regularly. Popular with seniors and older adults and people who are getting in shape. All of the exercises are done either standing or sitting on a chair with no lying down on the floor. There are three different aerobic sections, and you can do one, two, or all three. The three women demonstrate three different levels of intensity. This fun, well rounded workout includes the three vital components of fitness: low impace aerobics, stretching and cool down.Gift Set includes:Older & Wiser Workout for Seniors and Active Older Adults DVDOlder & Much Wiser Workout for Seniors and Active Older Adults DVDToning Resistance Band - Green (used in exercise on DVDs)see at http://www.wiishopexpress.com/Older-Wiser-Workout-for-Seniors-DVDs-p/fity02-kit....⇄

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hello - Its not completely clear whether we are responding to Revdex.com or to the client.   ??Attached is a CRM record of all our client communication -- in addition to records Revdex.com keeps on its system.     In all cases dealing with warranty and other client issues - we adhere to our published policy.  http://www.repairpartsplus.com/Returns.aspIf we are at fault (ie shipped incorrect, lost, or damaged item) - we take full financial responsibility. We recognize the customers frustration level, including that our responses took longer that he had expected.  We missed our response target, which is same or next business day.  This seems to be a straight forward matter of customer received defective item, we replaced the item under warranty. He no longer wants or needs the replacement item.  Therefore he can return item in new/same condition for full credit.

we respectfully decline request for exception to publishes return policy

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have seven days to respond to the message.  It is unlikely that I will see a complete resolution within the seven day window.  Accordingly, I am rejecting the proposed resolution for the time being.  Additionally, receiving a replacement part does not address the entirety of the complaint.
Regards,
[redacted]