RepairPartsPlus.com

Our records show we sent an auto-response email to your request on 04/21/2016 04:53PM to [redacted]
color="#666666"> with detailed instructions on handling your return or exchange.  Please follow these instructions and a return credit will be applied on receipt of your return order.   
 
Here is another copy - 
We regret that you were unable to complete the repair as expected.  Before submitting a return - allow us to make one alternate recommendation to contact a local mobile repair shop.  With part in hand, a repair can be done quickly and you will still save over purchasing a new phone.  Also video installation instructions can be found on YouTube.To find a qualified repair shop, go to http://www.yelp.com/   Enter FIND    cell phone repair NEAR  your zip code Otherwise as requested, we have issued an Exchange / Return Merchandise Authorization for your order.  You may return or exchange your order per our Customer Care policy - see details below: - Items may be returned/exchanged within 30 days of receipt date. Items must be received at RepairPartsPlus facility by this date. - Items are inspected and must be in original, unopened packaging with label still attached and in new uninstalled condition. The protective film must not have been removed on glass and screens.- Exchanges will receive a full credit for returned item. (No discount coupons permitted)- Returns are subject to 20% restocking fee.- Shipping costs are non-refundable and free shipping offers are voided for returns or exchanges.Note - LCD screens are covered for "Dead on Arrival" only. LCD screens are recommended to be tested BEFORE installation by connecting the flex cable and checking functionality. Returns are NOT accepted after installation. Damaged or defective items must be reported within 72 hours of receipt of order.  If defective, a same item exchange will be processed. All of our parts are thoroughly tested before shipment; however, on occasion an LCD is defective.  For EXCHANGE, follow steps below to insure a credit.1. Purchase new part with SAME email address and RepairPartsPlus account.  If you have any trouble, send an email to [email protected].  2. When checking out,enter coupon code: NORESTOCKFEE on the shopping cart.  *3. Send item being returned to address below. * Note: NO discount coupons allowed on exchanged item.FOR RETURNS:Please ship returns to:                                    RepairPartsPlus - Your Order #                                   1945 Camino Vida Roble - Ste E                                                                                                            Carlsbad, CA 92008                                   Attn: Return or Exchange (specify which one)Important: Mark your order number clearly on the outside of the return box; packages may be refused if this information is not visible on the parcel.   We recommend using a shipping service with tracking for your return - USPS first class or priority mail.  Also to insure items are not damaged, use the original box and packaging or sturdy box.   If glass item, do not send in an envelope or bag.       If returned items are deemed not acceptable for return, clients are given option to pay for return shipping or RepairPartsPlus will dispose of items within 30 days of receipt. RepairPartsPlus.com processes all returns within 10 business days of the receipt. Credit card companies vary in the time required to post credits back to a customer account. Please consult your credit card company for additional information regarding credit policies.If your order includes Kitted items ( e.g. one product SKU combining LCD screen with tools and/or adhesive tape) - we are unable to accept returns of individual items. All kitted items are to be returned in the original packaging. Missing or damaged items are assessed at their individual list price.For our full return policy go to http://www.repairpartsplus.com/Returns.asp

Hi [redacted] -- we accepted and shipped your order as submitted thru the web site.  We understand the ordered- and received- item does not a match your actual phone and we do not carry a compatible repair part for your device. Your return was handled in accordance with...

http://www.repairpartsplus.com/Returns.aspWe regret that we are unable to assist further in repairing your phone.  As an accommodation - we have waived the restocking fee on your return Sent to: [redacted] Email: [redacted]@dcc2.[redacted].comTotal amount: -$7.98 USDNet amount: -$7.81 USDInvoice ID: [redacted]Date: Aug 24, 2017Time: 09:26:50 PDTStatus: Completed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I however find the delays in standard returns processing unacceptable and overall see this as a business that does not deal well with its customer's valid RMA returns. I plan to make sure not to ever use this business again and find it embarrassing that the Revdex.com gives this business an A+ rating.
Regards,
[redacted]

In response to client inquiry (on Jan 5th) we issued a full credit for missing item and Notified via emails msg 
________________________________________From: [email protected] <[email protected]>Sent: Tuesday, January 5, 2016 4:48 PMTo: [redacted]Subject: RE: [Ticket#[redacted]] Re: Your Message to RepairPartsPlus.com Customer Service[redacted] we have submitted a full credit for the item you've reported missingYour business is appreciated. Let us know how we can assist you further.Best Regards,Customer [email protected] Repair Parts Superstore
Payment Date
Payment Type
Payment Amount
Paid Via
01/05/2016 04:43PM
CREDIT
$37.99
Visa  [redacted]
AuthCode [redacted]
TransID[redacted]
12/22/2015 06:49AM
CAPTURE
$83.90
Visa  [redacted]
AuthCode [redacted]
TransID[redacted]

I recently purchased an iPhone6 Glass Screen Replacement Repair Kit. The parts kit arrived quicker than I expected. Additionally, the packing material was perfect for the products. I will definitely purchase from them again.

This Return Item was received and process in accordance with our published policies.  Return credit was applied and the client was notified on on 3/15.  thank you

Respectfully - we are a small, trustworthy, family run business.  we both work very hard and care a great deal about every customer.....
we handle 3-5K orders weekly.  less than 5% of orders are handled, as your was, via a drop ship suppliers.  our supplier incorrectly included an invoice.  we regret the resulting tumult.  
pls review your invoice more closely.    you paid $15.99; not $20.92 remove shipping.   we have negotiated pricing based on our volume of our business  with dozen of suppliers.
we appreciate this public forum to illustrate a larger (macro) fact lost by some Americans and distorted by tax hungry politicians who demonize profitable businesses and capitalism  
Your order 15.99 
less cost 6.96
less CA tax 2.71 
Less Fed Tax 1.08 
less Labor (jobs)  1.13 
less Advertising 1.44 
Loss, Fraud  0.08 
Less Rent, other Misc   0.68......net earning 1.91  
We offered the product at a price you accepted.  The product has been delivered.  We decline your request and sincerely hope your repair project is successful.   Entrepreneurialism in the USA must be defended.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory...

to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I have been contacted from the company and the issue has been resolved. Thank-you very much for your assistance.
Regards,
[redacted]

We have applied full credit to your account for you the item you're reported as missing

A refund was processed on Jan 5th Ref - VISA ## [redacted] TransID [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The company did finally ship a replacement part.  This only occurred after I filed with the Revdex.com.  I had to file a complaint because the company failed to respond to me.  Initially when I told them there was trouble with the part they sent this message.
We regret to learn of your issue. Have you attempted the LCD installation with adhesive or complete the installation? If you have completed the installation per our standard return policy we do not accept the return of used, previously installed, or
parts
where installation has been attempted.  These parts are by nature a replacement for an identical non-working item. If you have found the product is defective during the testing phase here are a few things to try: 1. Clean the digitizer flex cable with alcohol and carefully attempt to reattach the cables; make sure all cables and connections are
secure.
2. There is a "metal tape" on the original LCD Flex. Please remove it and put on the new assembly.This tape is for grounding
purpose
and without it, the LCD will not work correctly
3. Make sure your phone is charged. If these do not work, please let us know. Please attach a picture of the LCD and cables to this email. We will get back to you on how to get a warranty replacement. We regret the inconvenience and thank you for your patience. Best Regards Customer Service
RepairPartsPlus.com
 
I did everything they suggested including the sending the pictures they requested.  I followed up with five emails over the next nine days without a response.  I even tried sending emails to different company accounts in order to get a response.  I finally resorted to filing a complain with the Revdex.com.  Within hours of filing the complaint I received the following email
Hello [redacted], We apologize for the delay. Your email was some how routed to the incorrect department. A return shipping label has been
emailed to you. Please provide the tracking information when you return the order. Once we show it is in transit a replacement
will be shipped.
Your business is appreciated. Let us know how we can assist you further. Best Regards,
(emphasis added)
I shipped the defective part as requested.  I waited until the the shipping company's website showed that the package was in transit, and then I sent an email to repairpartsplus.com to inform them.  In the email I sent the tracking number and a link to the webpage showing the tracking data.  I pointed out that their previous email said they would send my replacement part as soon as the defective part was shown to be in transit.  I got no response.
I waited four days before sending another email asking them to do what they had said they would do.  I got no response.
After I sent the email four days since informing them the package was in transit, the package was delivered. I got no response.
The day after the package was delivered, I had finally had enough with being lied to and kept in the dark.  I sent an email demanding the return of my money or shipment of a replacement part within 48 hours. I informed them that because I had not heard back from them, after complying in every particular with what they had asked me to do, I would report it as a theft to the police.
The morning of the second day after sending that email I had still not heard back.  I began filling out the complaint form on the FBI's Internet Crime Complaint Center website.  Before completing the complaint I received two emails from repairpartsplus.com.  The first informed me that a replacement part would be shipping soon, and the second contained a shipping confirmation and a tracking number.
From the time I reported the defective part and their unhelpful initial response until I was informed that a new part was shipping nearly a month had elapsed, and during that time I received only one email.  That one email told me they would do something and they didn't even do that.
I have had to waste a considerable amount of time in pursuit of a resolution.  Repairpartsplus has only acted when they were pushed to do so either by the filing of a complaint with the Revdex.com or by threat of law enforcement involvement.  I did finally receive a working part, but I had to expend considerable effort to do so.  I should have received a replacement part without weeks of emails and complaint forms and being kept in the dark.  That is not what occurred.
Because of the above I do not consider this to resolved.  I would like to be compensated for the weeks I was without use of my phone because of the obfuscation, stalling tactics, and dishonesty of repairpartsplus.
Regards,
[redacted]

I was excited to order a replacement screen for iPhone 5S. It arrived after a week and the packaging was primitive. Certainly not able to protect the screen from shipping dynamics. I opened and had no trouble installing the screen (except the tiny screw that fell into carpet - but that is another story) and powering up the screen. Initially the screen worked, within a couple days the middle of the screen touch failed then by the end of the week the screen totally failed (except the backlight). I had contacted customer support and they suggested cleaning and reconnecting cables - which I carefully followed. That didn't solve the problems. I reached out again and they said (short version) tough luck - read the fine print. I WAS SWINDLED. They shipped me a marginal replacement and it promptly failed - I hadn't even been able to put the phone back into service before was useless.

Reached out to customer via phone call - made the offered which was accepted to apply full credit on order.

This is the worst place I ever shopped. I got a promotion code for free shipping when I bought my item. Very soon, I realized I bought the wrong item, I emailed immediately to cancel the order, but they said it's too late to do that. So I sent the package back as soon as I got it. The box is not even opened, and RepairPartsPlus deducted the shipping charge that were given me as a promotion and charged me and 20% restocking fee. The package was not even opened and I got charged for a re-stocking fee!!! I only got about half back for what I have paid for this one item. DO NOT BUY FROM THIS WEBSITE!!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  They sent me a separate email in addition to the Revdex.com response.  In the separate email they state I should take the LCD to a reputable repair facility or view step-by-step instructions on a [redacted] video.  I have performed numerous repairs in the past, and I did exactly what they state to do, did this repair via [redacted] video.  Now, in the response they sent to you, they indicate that it is possible to test the device.  I agree, but to do so it requires that the LCD be inserted into the phone so that the flex cable will reach the plug in on the phone itself.  In order to do that, the protective covering has to be removed.  Once that is removed, they say that voids the warranty.  They may have sold hundreds with only one defective, but guess what, here is another defective one.  So, it's as though they are talking in circles.  If I send the LCD back, they will test it, and if defective, they will offer me a new one for $45.  I'm sorry, but that is almost as much as I paid for one to begin with.  I am not incompetent when it comes to these repairs and the LCD was installed correctly.  It does not work properly.  I can send back the LCD postage paid by me, but they should send a replacement at no charge.  Thank you.
Regards,
[redacted]

Our records indicate your Order was confirmed delivery on Jan 7th   Ref --  [redacted]
Its a small parcel - we'd ask you to check you mail delivery area.  If you...

are unable to find this, please notify us thru [email protected] - we can reship the item to you or refund the order.

Starting on [12/12/2015 - ref order [redacted]] we have received and responded to a series of dozens of email messages from Mr [redacted].   The core issue is a separation of the touch screen from the phone or LCD display.   As outlined on our policy page - see below -- warranty coverage on...

LCDs covers proper testing for defects.  The act of installing an LCD unit voids coverage.   We are unable to warrant or even guide the quality of installation services nor protect LCD units from damage under normal usage after completing installation.      http://www.repairpartsplus.com/Default.asp

We received the client's email notice of a product issue on 1/20 and responded within one (1) business day.  We emailed back requesting more information including a photo of the item - to insure the correct part had been ordered or received.  This email request has not been responded to....

The client's issue ticket remains open.  Please ask the customer to call us M-F 8am-5pm / Pacific at ###-###-#### or respond to messages sent to [redacted]   Ref to Ticket [redacted] or Order [redacted] Thank you.

What is it that you received or that was missing.  ?

Our regrets for receiving a defective item as well as 2 business days necessary to process your warrant replacement Order [redacted].