RepairPartsPlus.com

Our regrets -- it appears the shipment was lost in transit and we have issued a full credit on the order

The customer has submitted a warranty claim after
VOIDING coverage by installing the ordered product
Customer order and received an LCD repair item. The product listing, the sales confirmation
message, and the product packaging all carry a
WARNING message to TEST before
installing the repair item. We provide warranty coverage on the purchased item We do not provide warranty cover or accept liability for the installation work performed nor the actual mobile device the being repaired
ref - http://www.repairpartsplus.com/Returns.asp
LCD screens are covered for "Dead on Arrival" only
LCD screens must be tested before installation by connecting the flex cable and
checking functionalityReturns are not accepted after installationIf
defective, a same item exchange will be processedDamaged or defective items
must be reported within days of receipt of order

Regrets - our CRM and phone records show no previous communication regarding an issue with your order Our customer service department via phone, chat and email is available M-F 8am- 4.30pm PST We have issued a credit on your order
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02/17/10:19AM
CREDIT
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AuthCode ***
TransID ***
12/26/06:17AM
CAPTURE
$Visa ***
AuthCode TransID***
12/25/12:20PM
AUTHORIZE
$Visa ***
AuthCode ***
TransID***
AVS YY
CVV2 Y

Customer ordered and received LCD repair unit The LCD product listing, the sales confirmation notice and the product packaging all carry a CLEAR warning message to TEST before attempting INSTALLATION Pls also ref to our published warranty policy - ref
http://www.repairpartsplus.com/Returns.asp
LCD screens are covered for "Dead on Arrival" onlyLCD screens must be tested before installation by connecting the flex cable and checking functionalityReturns are not accepted after installationIf defective, a same item exchange will be processedDamaged or defective items must be reported within days of receipt of orderPlease also see attached CRM record of communication - customers initial notice to us clarified product failure after installation
days ago(31days, 14hr ago) [12/25/08:20AM] by Customer-- hide quoted text --
Hello, upon installing my lcd, it looks like this, please adviseThanks mike, *** Sent from my Verizon 4G LTE Smartphone
The process of installing the LCD - actually voids warranty coverage for that unit

We received and reviewed the customers return order The complete order was returned - including the adhesive tape claimed missing The adhesive tape is actually inserted inside the Tool Kit We then applied a full "return credit" as outlined in our return policy
page:http://www.repairpartsplus.com/Returns.asp
That credit applies as follows $less restocking and less shipping = $

Our records show we sent an auto-response email to your request on 04/21/04:53PM to *** with detailed instructions on handling your return or exchange Please follow these instructions and a return credit will be applied on receipt of your return
order. Here is another copy - We regret that you were unable to complete the repair as expected Before submitting a return - allow us to make one alternate recommendation to contact a local mobile repair shop With part in hand, a repair can be done quickly and you will still save over purchasing a new phone Also video installation instructions can be found on YouTube.To find a qualified repair shop, go to http://www.yelp.com/ Enter FIND cell phone repair NEAR your zip code Otherwise as requested, we have issued an Exchange / Return Merchandise Authorization for your order You may return or exchange your order per our Customer Care policy - see details below: - Items may be returned/exchanged within days of receipt dateItems must be received at RepairPartsPlus facility by this date. - Items are inspected and must be in original, unopened packaging with label still attached and in new uninstalled conditionThe protective film must not have been removed on glass and screens.- Exchanges will receive a full credit for returned item(No discount coupons permitted)- Returns are subject to 20% restocking fee.- Shipping costs are non-refundable and free shipping offers are voided for returns or exchanges.Note - LCD screens are covered for "Dead on Arrival" onlyLCD screens are recommended to be tested BEFORE installation by connecting the flex cable and checking functionalityReturns are NOT accepted after installationDamaged or defective items must be reported within hours of receipt of order If defective, a same item exchange will be processedAll of our parts are thoroughly tested before shipment; however, on occasion an LCD is defective For EXCHANGE, follow steps below to insure a creditPurchase new part with SAME email address and RepairPartsPlus account If you have any trouble, send an email to [email protected] When checking out,enter coupon code: NORESTOCKFEE on the shopping cart *Send item being returned to address below. * Note: NO discount coupons allowed on exchanged item.FOR RETURNS:Please ship returns to: RepairPartsPlus - Your Order # Camino Vida Roble - Ste E Carlsbad, CA 92008 Attn: Return or Exchange (specify which one)Important: Mark your order number clearly on the outside of the return box; packages may be refused if this information is not visible on the parcel We recommend using a shipping service with tracking for your return - USPS first class or priority mail Also to insure items are not damaged, use the original box and packaging or sturdy box If glass item, do not send in an envelope or bag If returned items are deemed not acceptable for return, clients are given option to pay for return shipping or RepairPartsPlus will dispose of items within days of receipt. RepairPartsPlus.com processes all returns within business days of the receiptCredit card companies vary in the time required to post credits back to a customer accountPlease consult your credit card company for additional information regarding credit policies.If your order includes Kitted items ( e.gone product SKU combining LCD screen with tools and/or adhesive tape) - we are unable to accept returns of individual itemsAll kitted items are to be returned in the original packagingMissing or damaged items are assessed at their individual list price.For our full return policy go to http://www.repairpartsplus.com/Returns.asp

Revdex.com: the screen was tested then installed by instruction of the seller, now there's no coverage because I installed it pert their instructionI was born a night, but not last nightThis company sent me a bad product and their stand is piss off, we are keeping your money2+=, it doesn't take a rocket scientist to see what your doinI'll take a refund at this point, thank you
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Mr *** - we regret the issue you've encountered However, it is necessary and possible to test this LCD unit before installation - ref SKU GPLfor LCD and Glass Touch Screen Digitizer for LG G In the past months we have shipped of these same LCD units, with one
reported instance of a defective item If you care to send the LCD back to us, we can test it for you Pls mail to Camino Vida Roble - Ste E Carlsbad CA If defective, we'll offer to facilitate a replacement for $

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

It appears the customer installed the Repair item before testing the product or possibly that he notified us of a product defect after the installation. Our warranty coverage expires at the point a Repair item is stalled into the (mobile) devices.
I am guessing We offered a replacement for this Repair item at our cost; sales price less 25%
If the above is correct and he as rejected our offer….than we decline responded to other proposals/offers

DO NOT BUY FROM WiiShopExpress.com Unit arrived unusableThey will not take returnsSlow response and customer service rep laughed at my daughter when she tried to explain the problemOnly option to send to factory for repairGrandchildren have yet to play on itBig Mistake MadeUse someone with reliable return policy and customer service policies

I followed all of their guidelines once I removed the screen cover I realized it was broken I took picture, sent them the broken screen picture and the smashed box photo They told me they would do nothing for me besides give me 5% off a new purchase I am very dissatisfied and I would not recommend this company for anyone else to use MONEY DOWN THE DRIAN!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The details provided do not even match my order!! This says a package was shipped to *** ** and signed by ***My shipping address was Las Vegas and this was not the name it was shipped toMy email confirmation stated order #***One package was received as I've previously stated but it was NOT what was ordered, I don't even know what it isI would like the *** *** *** * with balance board/accessories package shipped as that is what I paid for and then we will happily return the incorrect shipment (at your expense)
Regards,
*** ***

Attached is a copy of your original Order *** Pls note - you ordered and we shipped as requested an iPhone Plus Screen Because you returned the Tool Kit - our Exchange Credit included appropriate credit for that item If the tool kit or any other item was not returned - we would have subtracted that item/amount from this credit
we will simply ship another tool kit to you - so you can complete the repair work on your iPhone 6
Good luck to you

USPS confirms delivery today ? Shipping info received? In transit? DeliveredLast scanned dateMonday, Feb 9, 2015Package locationSAN FERNANDO , CAShipping statusDeliveredShipping carrierUSPSTracking number ***Delivery message Delivered

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
They are lying about their response time to my return requestThey did not reply till the end of November on the 28th with the return address as mentioned before (a little under days into the day return period)Once again, there was no clear references to their restocking fee or that they would not reimburse the shipping costsThey are being very petty with this refund unlike most businesses in their space that do not have similar "restocking fees."
Regards,
*** ***

We regret any confusion surrounding compatibility of the Customers' ordered product As a consumer electronic retailer - our catalog includes an array of products that support various industry standard data formats Each product listing specific these formats very clearly

We ordered an iPhone screen repair kitOn a scale of 1-5, five being great, the tools in the kit were a I had to find a screwdriver on my own to finish the jobWorst of all were the 'instructions'About vague suggestions is a better description!
Especially useful was the instruction "find a video on youtube."
Unfortunately the videos we found led us down the wrong pathWe ended up having to take the phone in to a shop

As explained previously...maybe not clearly enough,
we shipped to
The *** Family*** *** ***.*** *** * ** ***
Via UPS -- ***
This Package was REFUSED at this location on delivery and therefore was returned to a Drop Ship supplier located in ** -- via ***
We have made efforts but have not been success to recover the parcel This drop shipping is actually the Manufacturer -- *** and they to not provide return processing associated with Drop Ship Services Further and finally, our return policy requires prior RMA to provide return credit ***

We received and reviewed the customers return order The complete order was returned - including the adhesive tape claimed missing The adhesive tape is actually inserted inside the Tool Kit We then applied a full "return credit" as outlined in our return policy
page:http://www.repairpartsplus.com/Returns.aspThat credit applies as follows $less restocking and less shipping = $