RepairPartsPlus.com

The customer has submitted a warranty claim after
VOIDING coverage by installing the ordered product
Customer order and received an LCD repair item. The product listing, the sales confirmation
message, and the product packaging all carry a
WARNING message to TEST before
installing the repair item. We provide warranty coverage on the purchased item We do not provide warranty cover or accept liability for the installation work performed nor the actual mobile device the being repaired
ref - http://www.repairpartsplus.com/Returns.asp
LCD screens are covered for "Dead on Arrival" only
LCD screens must be tested before installation by connecting the flex cable and
checking functionalityReturns are not accepted after installationIf
defective, a same item exchange will be processedDamaged or defective items
must be reported within days of receipt of order

Regrets - our CRM and phone records show no previous communication regarding an issue with your order Our customer service department via phone, chat and email is available M-F 8am- 4.30pm PST We have issued a credit on your order
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02/17/10:19AM
CREDIT
$Visa ***
AuthCode ***
TransID ***
12/26/06:17AM
CAPTURE
$Visa ***
AuthCode TransID***
12/25/12:20PM
AUTHORIZE
$Visa ***
AuthCode ***
TransID***
AVS YY
CVV2 Y

Our regrets -- it appears the shipment was lost in transit and we have issued a full credit on the order

Customer ordered and received LCD repair unit The LCD product listing, the sales confirmation notice and the product packaging all carry a CLEAR warning message to TEST before attempting INSTALLATION Pls also ref to our published warranty policy - ref
http://www.repairpartsplus.com/Returns.asp
LCD screens are covered for "Dead on Arrival" onlyLCD screens must be tested before installation by connecting the flex cable and checking functionalityReturns are not accepted after installationIf defective, a same item exchange will be processedDamaged or defective items must be reported within days of receipt of orderPlease also see attached CRM record of communication - customers initial notice to us clarified product failure after installation
days ago(31days, 14hr ago) [12/25/08:20AM] by Customer-- hide quoted text --
Hello, upon installing my lcd, it looks like this, please adviseThanks mike, *** Sent from my Verizon 4G LTE Smartphone
The process of installing the LCD - actually voids warranty coverage for that unit

Our records show we sent an auto-response email to your request on 04/21/04:53PM to *** with detailed instructions on handling your return or exchange Please follow these instructions and a return credit will be applied on receipt of your return
order. Here is another copy - We regret that you were unable to complete the repair as expected Before submitting a return - allow us to make one alternate recommendation to contact a local mobile repair shop With part in hand, a repair can be done quickly and you will still save over purchasing a new phone Also video installation instructions can be found on YouTube.To find a qualified repair shop, go to http://www.yelp.com/ Enter FIND cell phone repair NEAR your zip code Otherwise as requested, we have issued an Exchange / Return Merchandise Authorization for your order You may return or exchange your order per our Customer Care policy - see details below: - Items may be returned/exchanged within days of receipt dateItems must be received at RepairPartsPlus facility by this date. - Items are inspected and must be in original, unopened packaging with label still attached and in new uninstalled conditionThe protective film must not have been removed on glass and screens.- Exchanges will receive a full credit for returned item(No discount coupons permitted)- Returns are subject to 20% restocking fee.- Shipping costs are non-refundable and free shipping offers are voided for returns or exchanges.Note - LCD screens are covered for "Dead on Arrival" onlyLCD screens are recommended to be tested BEFORE installation by connecting the flex cable and checking functionalityReturns are NOT accepted after installationDamaged or defective items must be reported within hours of receipt of order If defective, a same item exchange will be processedAll of our parts are thoroughly tested before shipment; however, on occasion an LCD is defective For EXCHANGE, follow steps below to insure a creditPurchase new part with SAME email address and RepairPartsPlus account If you have any trouble, send an email to [email protected] When checking out,enter coupon code: NORESTOCKFEE on the shopping cart *Send item being returned to address below. * Note: NO discount coupons allowed on exchanged item.FOR RETURNS:Please ship returns to: RepairPartsPlus - Your Order # Camino Vida Roble - Ste E Carlsbad, CA 92008 Attn: Return or Exchange (specify which one)Important: Mark your order number clearly on the outside of the return box; packages may be refused if this information is not visible on the parcel We recommend using a shipping service with tracking for your return - USPS first class or priority mail Also to insure items are not damaged, use the original box and packaging or sturdy box If glass item, do not send in an envelope or bag If returned items are deemed not acceptable for return, clients are given option to pay for return shipping or RepairPartsPlus will dispose of items within days of receipt. RepairPartsPlus.com processes all returns within business days of the receiptCredit card companies vary in the time required to post credits back to a customer accountPlease consult your credit card company for additional information regarding credit policies.If your order includes Kitted items ( e.gone product SKU combining LCD screen with tools and/or adhesive tape) - we are unable to accept returns of individual itemsAll kitted items are to be returned in the original packagingMissing or damaged items are assessed at their individual list price.For our full return policy go to http://www.repairpartsplus.com/Returns.asp

We received and reviewed the customers return order The complete order was returned - including the adhesive tape claimed missing The adhesive tape is actually inserted inside the Tool Kit We then applied a full "return credit" as outlined in our return policy
page:http://www.repairpartsplus.com/Returns.asp
That credit applies as follows $less restocking and less shipping = $

Mr *** - we regret the issue you've encountered However, it is necessary and possible to test this LCD unit before installation - ref SKU GPLfor LCD and Glass Touch Screen Digitizer for LG G In the past months we have shipped of these same LCD units, with one
reported instance of a defective item If you care to send the LCD back to us, we can test it for you Pls mail to Camino Vida Roble - Ste E Carlsbad CA If defective, we'll offer to facilitate a replacement for $

Revdex.com: the screen was tested then installed by instruction of the seller, now there's no coverage because I installed it pert their instructionI was born a night, but not last nightThis company sent me a bad product and their stand is piss off, we are keeping your money2+=, it doesn't take a rocket scientist to see what your doinI'll take a refund at this point, thank you
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

It appears the customer installed the Repair item before testing the product or possibly that he notified us of a product defect after the installation. Our warranty coverage expires at the point a Repair item is stalled into the (mobile) devices.
I am guessing We offered a replacement for this Repair item at our cost; sales price less 25%
If the above is correct and he as rejected our offer….than we decline responded to other proposals/offers

DO NOT BUY FROM WiiShopExpress.com Unit arrived unusableThey will not take returnsSlow response and customer service rep laughed at my daughter when she tried to explain the problemOnly option to send to factory for repairGrandchildren have yet to play on itBig Mistake MadeUse someone with reliable return policy and customer service policies

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The details provided do not even match my order!! This says a package was shipped to *** ** and signed by ***My shipping address was Las Vegas and this was not the name it was shipped toMy email confirmation stated order #***One package was received as I've previously stated but it was NOT what was ordered, I don't even know what it isI would like the *** *** *** * with balance board/accessories package shipped as that is what I paid for and then we will happily return the incorrect shipment (at your expense)
Regards,
*** ***

I followed all of their guidelines once I removed the screen cover I realized it was broken I took picture, sent them the broken screen picture and the smashed box photo They told me they would do nothing for me besides give me 5% off a new purchase I am very dissatisfied and I would not recommend this company for anyone else to use MONEY DOWN THE DRIAN!

USPS confirms delivery today ? Shipping info received? In transit? DeliveredLast scanned dateMonday, Feb 9, 2015Package locationSAN FERNANDO , CAShipping statusDeliveredShipping carrierUSPSTracking number ***Delivery message Delivered

Attached is a copy of your original Order *** Pls note - you ordered and we shipped as requested an iPhone Plus Screen Because you returned the Tool Kit - our Exchange Credit included appropriate credit for that item If the tool kit or any other item was not returned - we would have subtracted that item/amount from this credit
we will simply ship another tool kit to you - so you can complete the repair work on your iPhone 6
Good luck to you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
They are lying about their response time to my return requestThey did not reply till the end of November on the 28th with the return address as mentioned before (a little under days into the day return period)Once again, there was no clear references to their restocking fee or that they would not reimburse the shipping costsThey are being very petty with this refund unlike most businesses in their space that do not have similar "restocking fees."
Regards,
*** ***

We regret any confusion surrounding compatibility of the Customers' ordered product As a consumer electronic retailer - our catalog includes an array of products that support various industry standard data formats Each product listing specific these formats very clearly

We ordered an iPhone screen repair kitOn a scale of 1-5, five being great, the tools in the kit were a I had to find a screwdriver on my own to finish the jobWorst of all were the 'instructions'About vague suggestions is a better description!
Especially useful was the instruction "find a video on youtube."
Unfortunately the videos we found led us down the wrong pathWe ended up having to take the phone in to a shop

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The company did finally ship a replacement part This only occurred after I filed with the Revdex.com I had to file a complaint because the company failed to respond to me Initially when I told them there was trouble with the part they sent this messageWe regret to learn of your issueHave you attempted the LCD installation with adhesive or complete the installation? If you have completed the installation per our standard return policy we do not accept the return of used, previously installed, or parts where installation has been attempted. These parts are by nature a replacement for an identical non-working itemIf you have found the product is defective during the testing phase here are a few things to try: Clean the digitizer flex cable with alcohol and carefully attempt to reattach the cables; make sure all cables and connections are secureThere is a "metal tape" on the original LCD FlexPlease remove it and put on the new assembly.This tape is for grounding purpose and without it, the LCD will not work correctly Make sure your phone is chargedIf these do not work, please let us knowPlease attach a picture of the LCD and cables to this emailWe will get back to you on how to get a warranty replacementWe regret the inconvenience and thank you for your patienceBest Regards Customer Service RepairPartsPlus.com I did everything they suggested including the sending the pictures they requested I followed up with five emails over the next nine days without a response I even tried sending emails to different company accounts in order to get a response I finally resorted to filing a complain with the Revdex.com Within hours of filing the complaint I received the following email Hello ***, We apologize for the delayYour email was some how routed to the incorrect departmentA return shipping label has been emailed to youPlease provide the tracking information when you return the orderOnce we show it is in transit a replacement will be shippedYour business is appreciatedLet us know how we can assist you furtherBest Regards,(emphasis added)I shipped the defective part as requested I waited until the the shipping company's website showed that the package was in transit, and then I sent an email to repairpartsplus.com to inform them In the email I sent the tracking number and a link to the webpage showing the tracking data I pointed out that their previous email said they would send my replacement part as soon as the defective part was shown to be in transit I got no response.I waited four days before sending another email asking them to do what they had said they would do I got no response.After I sent the email four days since informing them the package was in transit, the package was deliveredI got no response.The day after the package was delivered, I had finally had enough with being lied to and kept in the dark I sent an email demanding the return of my money or shipment of a replacement part within hoursI informed them that because I had not heard back from them, after complying in every particular with what they had asked me to do, I would report it as a theft to the police.The morning of the second day after sending that email I had still not heard back I began filling out the complaint form on the FBI's Internet Crime Complaint Center website Before completing the complaint I received two emails from repairpartsplus.com The first informed me that a replacement part would be shipping soon, and the second contained a shipping confirmation and a tracking number.From the time I reported the defective part and their unhelpful initial response until I was informed that a new part was shipping nearly a month had elapsed, and during that time I received only one email That one email told me they would do something and they didn't even do that.I have had to waste a considerable amount of time in pursuit of a resolution Repairpartsplus has only acted when they were pushed to do so either by the filing of a complaint with the Revdex.com or by threat of law enforcement involvement I did finally receive a working part, but I had to expend considerable effort to do so I should have received a replacement part without weeks of emails and complaint forms and being kept in the dark That is not what occurred.Because of the above I do not consider this to resolved I would like to be compensated for the weeks I was without use of my phone because of the obfuscation, stalling tactics, and dishonesty of repairpartsplus.Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowThis is what is written on the page of the product I thought was for a WiiEnjoy the ease and fun of motion gameplay with the best Wii games at WiiShopExpress.comJoin the millions of adults and seniors who are using Wii Fit to stay active, and have fun getting or staying in shape in the comfort and privacy of their home, all on a gaming system that's easy to set up and useOr let Wii bring the family together with a dance party or Hasbro family game night, with room for up to to play and socialize with each otherCheck out the new Wii Fit U, or discover popular classics like Wii Sports Resort with golf & bowling, Wii Fit Plus Keep your brain active with Mario Kart and NASCAR racingAnd with great prices on tons of high quality games, there's no better value for Nintendo Wii than at WiiShopExpress.com
Regards,
*** ***