RepairPartsPlus.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The company did finally ship a replacement part This only occurred after I filed with the Revdex.com I had to file a complaint because the company failed to respond to me Initially when I told them there was trouble with the part they sent this messageWe regret to learn of your issueHave you attempted the LCD installation with adhesive or complete the installation? If you have completed the installation per our standard return policy we do not accept the return of used, previously installed, or parts where installation has been attempted. These parts are by nature a replacement for an identical non-working itemIf you have found the product is defective during the testing phase here are a few things to try: Clean the digitizer flex cable with alcohol and carefully attempt to reattach the cables; make sure all cables and connections are secureThere is a "metal tape" on the original LCD FlexPlease remove it and put on the new assembly.This tape is for grounding purpose and without it, the LCD will not work correctly Make sure your phone is chargedIf these do not work, please let us knowPlease attach a picture of the LCD and cables to this emailWe will get back to you on how to get a warranty replacementWe regret the inconvenience and thank you for your patienceBest Regards Customer Service RepairPartsPlus.com I did everything they suggested including the sending the pictures they requested I followed up with five emails over the next nine days without a response I even tried sending emails to different company accounts in order to get a response I finally resorted to filing a complain with the Revdex.com Within hours of filing the complaint I received the following email Hello ***, We apologize for the delayYour email was some how routed to the incorrect departmentA return shipping label has been emailed to youPlease provide the tracking information when you return the orderOnce we show it is in transit a replacement will be shippedYour business is appreciatedLet us know how we can assist you furtherBest Regards,(emphasis added)I shipped the defective part as requested I waited until the the shipping company's website showed that the package was in transit, and then I sent an email to repairpartsplus.com to inform them In the email I sent the tracking number and a link to the webpage showing the tracking data I pointed out that their previous email said they would send my replacement part as soon as the defective part was shown to be in transit I got no response.I waited four days before sending another email asking them to do what they had said they would do I got no response.After I sent the email four days since informing them the package was in transit, the package was deliveredI got no response.The day after the package was delivered, I had finally had enough with being lied to and kept in the dark I sent an email demanding the return of my money or shipment of a replacement part within hoursI informed them that because I had not heard back from them, after complying in every particular with what they had asked me to do, I would report it as a theft to the police.The morning of the second day after sending that email I had still not heard back I began filling out the complaint form on the FBI's Internet Crime Complaint Center website Before completing the complaint I received two emails from repairpartsplus.com The first informed me that a replacement part would be shipping soon, and the second contained a shipping confirmation and a tracking number.From the time I reported the defective part and their unhelpful initial response until I was informed that a new part was shipping nearly a month had elapsed, and during that time I received only one email That one email told me they would do something and they didn't even do that.I have had to waste a considerable amount of time in pursuit of a resolution Repairpartsplus has only acted when they were pushed to do so either by the filing of a complaint with the Revdex.com or by threat of law enforcement involvement I did finally receive a working part, but I had to expend considerable effort to do so I should have received a replacement part without weeks of emails and complaint forms and being kept in the dark That is not what occurred.Because of the above I do not consider this to resolved I would like to be compensated for the weeks I was without use of my phone because of the obfuscation, stalling tactics, and dishonesty of repairpartsplus.Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowThis is what is written on the page of the product I thought was for a WiiEnjoy the ease and fun of motion gameplay with the best Wii games at WiiShopExpress.comJoin the millions of adults and seniors who are using Wii Fit to stay active, and have fun getting or staying in shape in the comfort and privacy of their home, all on a gaming system that's easy to set up and useOr let Wii bring the family together with a dance party or Hasbro family game night, with room for up to to play and socialize with each otherCheck out the new Wii Fit U, or discover popular classics like Wii Sports Resort with golf & bowling, Wii Fit Plus Keep your brain active with Mario Kart and NASCAR racingAnd with great prices on tons of high quality games, there's no better value for Nintendo Wii than at WiiShopExpress.com
Regards,
*** ***

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
"">I am will to accept a 20% restocking fee, but demand shipping costs to be refunded because the shipping was free from the supplier and the cost of the product was $6.19, not $
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. They sent me a separate email in addition to the Revdex.com response. In the separate email they state I should take the LCD to a reputable repair facility or view step-by-step instructions on a *** video. I have performed numerous repairs in the past, and I did exactly what they state to do, did this repair via *** *** video. Now, in the response they sent to you, they indicate that it is possible to test the device. I agree, but to do so it requires that the LCD be inserted into the phone so that the flex cable will reach the plug in on the phone itself. In order to do that, the protective covering has to be removed. Once that is removed, they say that voids the warranty. They may have sold hundreds with only one defective, but guess what, here is another defective one. So, it's as though they are talking in circles. If I send the LCD back, they will test it, and if defective, they will offer me a new one for $45. I'm sorry, but that is almost as much as I paid for one to begin with. I am not incompetent when it comes to these repairs and the LCD was installed correctly. It does not work properly. I can send back the LCD postage paid by me, but they should send a replacement at no charge. Thank you
Regards,
*** ***

Attached is a copy of your original Order *** Pls note - you ordered and we shipped as requested an iPhone Plus Screen Because you returned the Tool Kit - our Exchange Credit included appropriate credit for that item If the tool kit or any other item was not
returned - we would have subtracted that item/amount from this credit
we will simply ship another tool kit to you - so you can complete the repair work on your iPhone 6
Good luck to you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my
complaint. For your reference, details of the offer I reviewed appear below.The business has not mentioned my expedient shipping charges, just the part refundAlso the business never apologized for their poor practicesThe whole time I have had to wait for these funds I have been without my phone, due to their company not sending the part and having my funds
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This is what is written on the page of the product I thought was for a Wii
Enjoy the ease and fun of motion gameplay with the best Wii games at WiiShopExpress.comJoin the millions of adults and seniors who are using Wii Fit to stay active, and have fun getting or staying in shape in the comfort and privacy of their home, all on a gaming system that's easy to set up and useOr let Wii bring the family together with a dance party or Hasbro family game night, with room for up to to play and socialize with each otherCheck out the new Wii Fit U, or discover popular classics like Wii Sports Resort with golf & bowling, Wii Fit Plus Keep your brain active with Mario Kart and NASCAR racingAnd with great prices on tons of high quality games, there's no better value for Nintendo Wii than at WiiShopExpress.com
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Wow, the company is not providing well responsesThe first response they never fully read and stated they sent a package, I again had to reiterate that I did receive the package but a part was missingThen the company refunding the amount for the part, but not the expedite shipping chargesI responded by stating I never received the part or refund in a timely matterDue to not having all the parts and having to wait almost weeks, I don't feel obligated to pay for expedite shipping when their lack of response to their missing components caused such a delay in my repairThe company again only responded to the Revdex.com that they provided a refundLet me reiterate my last message againI did receive a refund for the part, the company did not refund my shippingIf the company does not want to respond with the specific request, I feel the Revdex.com should find this company unwilling to resolve this issue
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below The day I removed it from the package, I plugged it in and it did not work correctly, I don't know what they mean by installation, but there site says to plug it in, so I did, notified them within hours of doing so, ( this is not my first install) they Will not back the product, I still want a replacement for the defective part or my money backFor this company to take this stand, clearly shows what kind of business they are.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***I received my refundsThank you so muchMay our Heavenly Father's love and peace fill your homes
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Very sorry about the frustration you've encountered with your repair.  As a reference point - we have shipped > QTY 1600 units of the same LG G2 Screen Replacement LCD with an aggregate reported defect rate below 2%.  It is highly unusual that two (2) units fail back to back. ...

Please understand that it is imperative to test the LCD before installing it into the mobile device. An installed or used LCD has no warranty.   Both the actual original mobile device as well as the installation method often contribute to challenges or failure in the repair process.

We received your initial order on 12/It shipped 12/and was reported delivered via FedEx on 12/
Upon receiving clients claim the order was missing/stolen we shipped replacement order based on following shipping instructions given by the client
[redacted]
###-###-####
FedEx has now informed us this addressing information is not correct We have made numerous unsuccessful attempts to reach Ms [redacted] via emailThe phone number provided by Ms [redacted] is also disconnected If we can get a correct address - the package can be redirected
Please call us directly at ###-###-####
thank you

Again - we do in fact publish our return policy (ref - http://www.repairpartsplus.com/Returns.asp) and we have applied appropriate credit amount on your return.

decline

I full refund has been submitted on this case - we regret the inconvenience you've encountered.    The credit should appear on your statement in 1-3 business days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Thank you for your terse response and making it very clear that you do not value your customers in any way. I am simply trying to get an issue resolved and you've now made it seem as though I'm creating an issue that does not require you to be cordial or helpful. I do not understand your RMA explanation and you're making it extremely difficult for me to get any resolution (your policy essentially wants me to jump through hoops to to request a number to attached to a request for refund on a shipment that wasn't received). Further, before reaching out to the Revdex.com I had sent multiple emails to your customer service to no avail. I have also not been able to find a phone number for your company in order to speak to someone in person rather than taking weeks to go back and forth through a third party. I've come to terms that you've taken my money and have no intentions on refunding it or providing the items I've ordered. If the shipment was in fact refused as you state, then I clearly do have the the goods. Should you not refund the money automatically as you received payment for something actually didn't sell? I work in advertising and the most critical thing for our clients to understand is the importance of customer service...a happy customer is a customer for life and will refer others to you if you treat them right. You should also be transparent. After this debacle, I realize that are anything but transparent (100% positive reviews is extremely unlikely and indicates you have something to hide. My experience with iShopExpress and the raving reviews you display on your website is very telling. You are not who you portray to be. I'd like to sincerely thank you for doing nothing and simply washing your hands of this situation. I'll be sure to never shop your store again and will do my best to warn others of your questionable business practices and unacceptable customer service.]
Regards,
[redacted]

customer placed an order on 12/21.  The full order shipped in two parcels 
12/21/2015 UPS [redacted]        Was delivered but Refused
12/21/2015 USPS [redacted]   Was delivered 
Our return policy requires that we first issue an Return Merchandise Authorization (RMA) number - in part this is to ensure orders are returned to the correct location. Ref [redacted]
The refused parcel mentioned above (UPS [redacted]) was actually returned to a 3rd party/drop ship supplier.  We have attempted but been unsuccessful in recovering this errant return.  Below are the tracking and contact details so the customer may attempt to recover the refused parcel and items.  
Refused parcel return information 
Proof of Delivery
 Close Window
Dear Customer,
This notice serves as proof of delivery for the shipment listed below.
Tracking Number:
[redacted]
Alternate Tracking Number:
[redacted]
Service:
UPS 3 DAY SELECT
Delivered On:
01/04/2016 10:05 A.M.
Delivered To:
[redacted], US
Signed By:
[redacted]
Left At:
Receiver
Thank you for giving us this opportunity to serve you.
Sincerely,
UPS
Tracking results provided by UPS:   01/26/2016 7:45 P.M.   ET