RepairPartsPlus.com

This report was filed on 12/27.  Our records indicate that on 12/29 we shipped a replacement item to the customer.   We will assume the issue is now resolved - unless we hear otherwise.

The products they sell are low grade, and when you get a part that doesn't work they want you to return part until they get you one that works. Definitely not worth the money, the connections from the digitizer to the phone are terrible quality.

USPS confirms delivery today 
? Shipping info received
? In transit
? Delivered
Last scanned date
Monday, Feb 9, 2015
Package location
SAN FERNANDO , CA
Shipping status
Delivered
Shipping carrier
USPS
Tracking number [redacted]
Delivery message Delivered

Upon reviewing details of Mr [redacted]' case - let us first say that we regret the outcome of your Repair Project.   We commit ourselves to satisfying every customer's expectation from shopping, selecting, receiving, and installing their repair part successfully.    That said - following...

the manufacturer's step by step installation instructions is critical both to the success of your repair project as well as complying with a product defect warranty claim.  Mr [redacted] has acknowledge he had not follow the manufacturers instructions properly,   Of course, we are obligated to present all known facts to a manufacturer when submitting a warranty claim our a client's behalf.  As a supportive gesture to Mr [redacted], we will offer to send a replacement unit at 50% of retail cost; $35 vs $70 by call our customer service department at 800-358-1909 x*

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The details provided do not even match my order!! This says a package was shipped to [redacted] and signed by [redacted]. My shipping address was Las Vegas and this was not the name it was shipped to. My email confirmation stated order #[redacted]. One package was received as I've previously stated but it was NOT what was ordered, I don't even know what it is. I would like the [redacted] with balance board/accessories package shipped as that is what I paid for and then we will happily return the incorrect shipment (at your expense).
Regards,
[redacted]

Thru the course of discussions with our customer ... we believe the both parties are in agreement on next steps to resolve.  It should be a few days.  Appreciate if  Revdex.com can check to confirm w/the client then close this case when satisfied.    Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your...

reference, details of the offer I reviewed appear below.Response from company asked "what is it that you received or what was missing?" My gift recipient received a [redacted] fitness battery pack and what appear to be the feet for a [redacted] balance board. I had ordered a [redacted] with Balance Board that was to include the game, balance board, feet, workout bands, etc.) 
Regards,
[redacted]

In response to client inquiry (on Jan 5th) we issued a full credit for missing item and Notified via emails msg ________________________________________From: [email protected] <[email protected]>Sent: Tuesday, January 5, 2016 4:48 PMTo: [redacted]Subject: RE: [Ticket#[redacted]] Re: Your Message to RepairPartsPlus.com Customer Service[redacted] we have submitted a full credit for the item you've reported missingYour business is appreciated. Let us know how we can assist you further.Best Regards,Customer [email protected] Repair Parts SuperstorePayment DatePayment TypePayment AmountPaid Via01/05/2016 04:43PMCREDIT$37.99Visa  [redacted]AuthCode [redacted]TransID[redacted]12/22/2015 06:49AMCAPTURE$83.90Visa  [redacted]AuthCode [redacted]TransID[redacted]

We have received and inspected the two (2) orders returned by the customer.   The LCD unit (Order [redacted] does in fact have a damaged IC cable.  All items are inspected before shipping to clients.  It is not clear if this damage was caused in shipment to or from the customer or...

possibly in attempting to actual install the unit in the mobile device.  As an accommodation, we have credited this order.  The second return item (Order [redacted]) was also inspected and tested.  The item was found to be in new and perfect working condition, thus normal return credit will be applied.

Revdex.com:
I have reviewed the response made by the business in reference...

to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Client submitted a issue to customer service department that received repair part did not match or fit his mobile phone device.   On receiving his returned item - we inspected and verified the repair item matches his sales order - Ref (SKU GPI09449) iPhone 5 LCD Screen Replacement...

and Digitizer. Further - our warranty policy provides a same item replacement if received incorrect, damaged, lost or defective.   In the event customer declines a warranty replacement - the item is handled as normal return defined on Warranty & Return Policies Page http://www.repairpartsplus.com/Default.asp

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to...

me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below:
This is the first I am hearing that the adhesive was inside the tool bag. Even after contacting RPP, via 2 e-mails, to let them know there was no adhesive not a single employee advised me to look there. Though it wouldn't have mattered because I pulled all the contents out of the box and still there was none. I even took the entire contents to a local repair shop where I was told they couldn't do anything with it. Not at all surprised by the response after reading all the reviews and seeing the number of complaints. 1 happy customer tells 5 friends, 1 unhappy customer tells 25 friends. Best of luck.
Regards,
[redacted]

Customers order was received and shipped same day - 1/14.  Delivery was made on 11/17.  Received customer's return authorization request on 11/21 - which generated immediate auto response message to [redacted]@umbc.edu.  This included RMA approval, return instructions and outline of...

published return polices.  ref  http://www.repairpartsplus.com/Returns.aspReturn items were received and inspected on 1/15.  Credit was applied to order transaction which complies with our published return policy.   RMA $24.98 less restock fee $4.99 = $19.99 We decline request for further consideration

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I found a company that sells working parts and have already repaired the phone.  This company seels non-working parts and refuses to make things right so Iwill not do business with them.  Short of a full refund I would like this complaint to remain online in hopes that my experience will  save others from this company.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[This is going in circles at this point.  The company states:  "Our warranty coverage expires at the point a Repair item is stalled [sic] into the (mobile) devices [sic]."  Once again, to test...one must to a certain point install the screen.  The bottom line is though they state the screen has a warrant, that is false.  The device did not work, they want me to pay $45 for another one, it has taken over two months since my last contact, and I threw away their defective part.  Lesson learned.  I won't do business with this company ever again and would recommend that others beware if they choose to do so.  As far as I'm concerned, they are not going to reimburse or send a new part, and I am never going to agree to send another $45 for another one.  Case closed.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Wow, the company is not providing well responses. The first response they never fully read and stated they sent a package, I again had to reiterate that I did receive the package but a part was missing. Then the company refunding the amount for the part, but not the expedite shipping charges. I responded by stating I never received the part or refund in a timely matter. Due to not having all the parts and having to wait almost 3 weeks, I don't feel obligated to pay for expedite shipping when their lack of response to their missing components caused such a delay in my repair. The company again only responded to the Revdex.com that they provided a refund. Let me reiterate my last message again. I did receive a refund for the part, the company did not refund my shipping. If the company does not want to respond with the specific request, I feel the Revdex.com should find this company unwilling to resolve this issue 
Regards,
[redacted]

customer placed an order on 12/21.  The full order shipped in two parcels 12/21/2015 UPS [redacted]        Was delivered but Refused 12/21/2015 USPS [redacted]   Was delivered Our return policy requires that we first issue an Return Merchandise Authorization (RMA) number - in part this is to ensure orders are returned to the correct location. Ref [redacted]The refused parcel mentioned above (UPS [redacted]) was actually returned to a 3rd party/drop ship supplier.  We have attempted but been unsuccessful in recovering this errant return.  Below are the tracking and contact details so the customer may attempt to recover the refused parcel and items.  Refused parcel return information Proof of Delivery Close WindowDear Customer,This notice serves as proof of delivery for the shipment listed below.Tracking Number:[redacted]Alternate Tracking Number:[redacted]Service:UPS 3 DAY SELECTDelivered On:01/04/2016 10:05 A.M.Delivered To:[redacted], USSigned By:[redacted]Left At:ReceiverThank you for giving us this opportunity to serve you.Sincerely,UPSTracking results provided by UPS:   01/26/2016 7:45 P.M.   ET