RepairPartsPlus.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The business has not mentioned my expedient shipping charges, just the part refundAlso the business never apologized for their poor practicesThe whole time I have had to wait for these funds I have been without my phone, due to their company not sending the part and having my funds Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Response from company asked "what is it that you received or what was missing?" My gift recipient received a [redacted] fitness battery pack and what appear to be the feet for a [redacted] balance boardI had ordered a [redacted] with Balance Board that was to include the game, balance board, feet, workout bands, etc.) Regards, [redacted]

Client submitted a issue to customer service department that received repair part did not match or fit his mobile phone device On receiving his returned item - we inspected and verified the repair item matches his sales order - Ref (SKU GPI09449) iPhone LCD Screen Replacement and DigitizerFurther - our warranty policy provides a same item replacement if received incorrect, damaged, lost or defective In the event customer declines a warranty replacement - the item is handled as return defined on Warranty & Return Policies Page http://www.repairpartsplus.com/Default.asp

Customers order was received and shipped same day - 1/ Delivery was made on 11/ Received customer's return authorization request on 11/- which generated immediate auto response message to [redacted] @umbc.edu This included RMA approval, return instructions and outline of published return polices ref http://www.repairpartsplus.com/Returns.aspReturn items were received and inspected on 1/ Credit was applied to order transaction which complies with our published return policy RMA $less restock fee $= $We decline request for further consideration

We have received and inspected the two (2) orders returned by the customer The LCD unit (Order [redacted] does in fact have a damaged IC cable All items are inspected before shipping to clients It is not clear if this damage was caused in shipment to or from the customer or possibly in attempting to actual install the unit in the mobile device As an accommodation, we have credited this order The second return item (Order [redacted] ) was also inspected and tested The item was found to be in new and perfect working condition, thus return credit will be applied

This report was filed on 12/ Our records indicate that on 12/we shipped a replacement item to the customer We will assume the issue is now resolved - unless we hear otherwise

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below: This is the first I am hearing that the adhesive was inside the tool bagEven after contacting RPP, via e-mails, to let them know there was no adhesive not a single employee advised me to look thereThough it wouldn't have mattered because I pulled all the contents out of the box and still there was noneI even took the entire contents to a local repair shop where I was told they couldn't do anything with itNot at all surprised by the response after reading all the reviews and seeing the number of complaintshappy customer tells friends, unhappy customer tells friendsBest of luck Regards, [redacted] ***

Our regrets for receiving a defective item as well as business days necessary to process your warrant replacement Order [redacted]

USPS confirms delivery today ? Shipping info received ? In transit ? Delivered Last scanned date Monday, Feb 9, Package location SAN FERNANDO , CA Shipping status Delivered Shipping carrier USPS Tracking number [redacted] Delivery message Delivered

The customer has submitted a warranty claim after VOIDING coverage by installing the ordered product Customer order and received an LCD repair item The product listing, the sales confirmation message, and the product packaging all carry a WARNING message to TEST before installing the repair item We provide warranty coverage on the purchased item We do not provide warranty cover or accept liability for the installation work performed nor the actual mobile device the being repaired ref -http://www.repairpartsplus.com/Returns.asp LCD screens are covered for "Dead on Arrival" onlyLCD screens must be tested before installation by connecting the flex cable and checking functionality

I was so attended on the phone in such a rude and unprofessional way, I never would do business with this type of people

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This is not enough to cover the expenses incurred from this transaction Once again: please see original complain t details This is unacceptable Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The company did finally ship a replacement part This only occurred after I filed with the Revdex.com I had to file a complaint because the company failed to respond to me Initially when I told them there was trouble with the part they sent this message We regret to learn of your issueHave you attempted the LCD installation with adhesive or complete the installation? If you have completed the installation per our standard return policy we do not accept the return of used, previously installed, or parts where installation has been attempted These parts are by nature a replacement for an identical non-working itemIf you have found the product is defective during the testing phase here are a few things to try: Clean the digitizer flex cable with alcohol and carefully attempt to reattach the cables; make sure all cables and connections are secure There is a "metal tape" on the original LCD FlexPlease remove it and put on the new assembly.This tape is for grounding purpose and without it, the LCD will not work correctly Make sure your phone is chargedIf these do not work, please let us knowPlease attach a picture of the LCD and cables to this emailWe will get back to you on how to get a warranty replacementWe regret the inconvenience and thank you for your patienceBest Regards Customer Service RepairPartsPlus.com I did everything they suggested including the sending the pictures they requested I followed up with five emails over the next nine days without a response I even tried sending emails to different company accounts in order to get a response I finally resorted to filing a complain with the Revdex.com Within hours of filing the complaint I received the following email Hello [redacted] , We apologize for the delayYour email was some how routed to the incorrect departmentA return shipping label has been emailed to youPlease provide the tracking information when you return the orderOnce we show it is in transit a replacement will be shipped Your business is appreciatedLet us know how we can assist you furtherBest Regards, (emphasis added) I shipped the defective part as requested I waited until the the shipping company's website showed that the package was in transit, and then I sent an email to repairpartsplus.com to inform them In the email I sent the tracking number and a link to the webpage showing the tracking data I pointed out that their previous email said they would send my replacement part as soon as the defective part was shown to be in transit I got no responseI waited four days before sending another email asking them to do what they had said they would do I got no responseAfter I sent the email four days since informing them the package was in transit, the package was deliveredI got no responseThe day after the package was delivered, I had finally had enough with being lied to and kept in the dark I sent an email demanding the return of my money or shipment of a replacement part within hoursI informed them that because I had not heard back from them, after complying in every particular with what they had asked me to do, I would report it as a theft to the policeThe morning of the second day after sending that email I had still not heard back I began filling out the complaint form on the FBI's Internet Crime Complaint Center website Before completing the complaint I received two emails from repairpartsplus.com The first informed me that a replacement part would be shipping soon, and the second contained a shipping confirmation and a tracking numberFrom the time I reported the defective part and their unhelpful initial response until I was informed that a new part was shipping nearly a month had elapsed, and during that time I received only one email That one email told me they would do something and they didn't even do thatI have had to waste a considerable amount of time in pursuit of a resolution Repairpartsplus has only acted when they were pushed to do so either by the filing of a complaint with the Revdex.com or by threat of law enforcement involvement I did finally receive a working part, but I had to expend considerable effort to do so I should have received a replacement part without weeks of emails and complaint forms and being kept in the dark That is not what occurredBecause of the above I do not consider this to resolved I would like to be compensated for the weeks I was without use of my phone because of the obfuscation, stalling tactics, and dishonesty of repairpartsplusRegards, [redacted]

Our records indicate your Order was confirmed delivery on Jan 7th Ref -- [redacted] Its a small parcel - we'd ask you to check you mail delivery area If you are unable to find this, please notify us thru [email protected] - we can reship the item to you or refund the order

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [First of all, as of this morning 3/17/no credit was recorded by the credit card company pending or otherwiseYou charged me upon return more for the repair tools that you originally charge me for the purchaseThe tools were damaged and could not be returned as they are damaged during the repair of the phone, The fees should be calculated on only the screen replacement which was returned with the adhesiveAdditionally I do not agree with the additional merchant fee and would kindly request that fee to be reversedTypical merchant fees are 1-3% of the priceYour fee is more than 20% of this order (after subtracting the cost of the missing toolThis is actually larger than your restocking feeAfter all your extra fees, the refund is only 1/of the purchase priceTo add insult to injury you processed this return almost three weeks after the item was tracked to your location via USPSThese fees and returns processing delays make it obvious that your company is not interested in hassle-free returns or dealing with the customer fairly.] Regards, [redacted]

A return shipping label has been provided to the client - upon receiving the return item we will complete testing for defects and honor return/warranty polices outlined http://www.repairpartsplus.com/Returns.asp

Thru the course of discussions with our customer we believe the both parties are in agreement on next steps to resolve It should be a few days Appreciate if Revdex.com can check to confirm w/the client then close this case when satisfied Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have seven days to respond to the message It is unlikely that I will see a complete resolution within the seven day window Accordingly, I am rejecting the proposed resolution for the time being Additionally, receiving a replacement part does not address the entirety of the complaint Regards, [redacted]

Repair parts plus has a terrible customer service departmentThey have no phone number and no way to contact them with the exception of emailI emailed them a message notifying them that they shipped me the wrong parts after my shipment had already been delayedI received a pre-written response that my email would be routed properly and then nothingIf you order something from them, it had better be right the first time, because the customer service for this company is a joke

Client submitted a issue to customer service department that received repair part did not match or fit his mobile phone device On receiving his returned item - we inspected and verified the repair item matches his sales order - Ref (SKU GPI09449) iPhone LCD Screen Replacement and Digitizer Further - our warranty policy provides a same item replacement if received incorrect, damaged, lost or defective In the event customer declines a warranty replacement - the item is handled as return defined on Warranty & Return Policies Page http://www.repairpartsplus.com/Default.asp