Reward Zone USA

Review: Reward Zone USA LLC stated that if I complete the Tier 2 offers ( 2 Silvers, 2 Golds, and 6 Platinums), Reward Zone USA will send me a reward incentive Apple IPad Air.

I completed the necessary offers on June *, 2015, and I have a screen shot of the completed offer form that displays the date and type of the offers that were completed. But Reward Zone USA LLC refuse to send my reward incentive Apple IPad Air. Reward Zone USA LLC do not respond to any of my emails. The last email I received from Reward Zone USA LLC was on June **, 2015, stating that Reward Zone USA LLC will send the claim forms to receive the Apple IPad Air.

A Copy of the email from Reward Zone USA LLC:

Subject: RE: Claims form

From: [redacted]

Date: Thu, ** Jun 2015 16:34:14 +0000

To: [redacted]

[redacted],

We see that you have signed up for the required amount of offers to qualify for the incentive. We are in the process of verifying your offers and preparing the necessary documents for your claim. You will receive a follow-up email from us within 3 business days (not including weekends) with further instructions and any necessary documentations.

Thank you,

The Reward Zone USA, LLC TeamDesired Settlement: I would like for Reward Zone USA to send the Apple IPad Air they promise for completing their Tier 2 Offers( 2 Silvers, 2 Golds, and 6 Platinums).

Business

Response:

Consumer was sent the claim form and we await its return so that we can process the claim and send the prize.Note to consumer:[redacted] – We received your complaint with the Revdex.com. I am writing because I am confused as to why you had gone tothe Revdex.com. You have been sent the claimform on 6/** and we have been waiting for you to complete and sign it and sendback to us, so that we can send you your prize. Please look for the email from Adobe EchoSign with yourclaim form. If you have any further questions, please reach us at [redacted] Thank you.Mohit S[redacted]Director, ComplianceRewardZone USA, LLC

Review: I did all the steps I needed in order to get my $100 [redacted] gift card but it's still showing I didn't complete the steps so I even went back & bought another thing (which was the step it kept showing wasn't completed) & it's still showing its not completed. When I try to contact them it's saying my email is incorrect when it isn't. All I want is my $100 [redacted] cardDesired Settlement: All I'd like is my $100 [redacted] card that's owed to me

Business

Response:

Thank you for contacting RewardZone USA, LLC We are in receipt of the claim with the Revdex.com #[redacted] Dated 1/*/2016. A bit about our program: The email a consumer receives is to prompt their entry into our survey and promotional program. We operate the survey and the promotional program that appears after a consumer completes our survey. Throughout this promotional program, consumers must complete the required number of advertised offers in order to qualify for the promotional item. We clearly state that simply completing the survey does NOT qualify you for the incentive. It is clearly and conspicuously stated, on our sites as well as in our Terms and Conditions, that PAID PARTICIPATION is required. Users must complete the required offers in order to qualify for the incentive. To qualify for the incentive, a consumer must complete the requirements based on the type of incentive that a consumer has signed up for. If the incentive is valued at $100 or less (a Tier 1 incentive) then a consumer needs to complete one (1) silver, one (1) gold, and two (2) platinum offers on the respective silver, gold, and platinum pages. If the incentive is valued at $100 or more (a Tier 2 incentive) then a consumer needs to complete one (1) silver, one (1) gold, and (6) platinum offers on their respective pages. Offers may repeat between pages and the offer will count depending on the page you complete it (for example, an offer may show up on the silver and gold page, if a consumer completes it on the silver, it will count as a silver offer). All offers must be completed within thirty calendar days in the Eastern Standard Time zone. We ran this email address in our system and do not have any record of this consumer's paid participation in the sponsored offers. If she has indeed completed these offers, we have requested that she please forward the email confirmations that she had received from the individual vendors, so that we may verify her participation. Those confirmation emails can be sent to [redacted] If something went wrong and this consumer has completed the requirements or have another issue, we'd love to help out. We have already reached out to the consumer directly to request the following additional information: 1. The e-mail address used and the approximate date you completed the requirements. 2. If the consumer has completed an offer and it does not appear on their incentive status page, please forward the email order confirmation for the missing offer to us ([redacted]). This order confirmation should show consumer's name, email address and order number. 3. If the consumer encountered a technical problem that has prevented her from completing the offers, please describe the steps taken prior to encountering the issue. Every detail given to us will help us identify and fix the issue. Once a consumer completes the required number of offers, we assuredly send the prize. We give out thousands of dollars in prizes each week to those consumers who properly complete the program requirements. We also encourage consumers to consider trying out the products listed within our Silver, Gold and Platinum pages. As they will get a chance to try out great products, while being on the way to earning a prize. For additional information, please refer our terms and conditions [redacted] If the consumer would like us to further explain or investigate the email she received, we have requested that she forward us the email, which was intended to prompt her entry into our promotional program. She can forward the email(s) to [redacted] For any future contact for any reason, we can be reached directly at [redacted] as well. Regards, Mohit S[redacted]Director, ComplianceRewardZone USA, LLC

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: RewardZone has sold my personal information for profit to their affiliates/partners. I have received egregious solicitation from their partners in the form of email, phone calls, texts at all hours of the day and night. They have preyed upon my personal information being released to them illegally against my judgement (identity theft) and have now profited from this. Before submitting this complaint, I first contacted RewardZone to request that my personal information be removed from the solicitation lists immediately. They assured me that within 10 days, these solicitations would stop. It has now exceeded this time period and the solicitations have now increased, in excess of sometimes 80 emails/texts/calls in a 24 hour period often from disgusting and lascivious sources.Desired Settlement: I would like RewardZone to remove my personal information from their database and instruct EVERY affiliate/partner to immediately remove my contact information. I would urge the Revdex.com to take a closer look at this company and their business practices.

Business

Response:

We have received this Revdex.com complaint dated 11/**/2015. We have since removed this consumer's information from our database and our partners' databases. We are in constant contact with this consumer and have pledged to help resolve any further issues. The majority of the emails that this consumer are getting are not coming from us and the consumer has reached out to us to complain about emails that were not sent by us nor our affiliates. We are doing everything in industry best business practices to rectify this situation. Revdex.com is very much aware of our business and has assessed an A+ rating based on our excellent customer service. Regards,[redacted]Director, ComplianceRewardZone USA

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The representative from Reward Zone has stated that the onslaught of emails/solicitations is not from their business affiliates. These often vulger and disgusting email solicitations have NEVER before been sent to my email address until virtually the minute after my contact information was entered into a Reward Zone promotional giveaway. To suggest that they have no culpability in this manner is not an acceptable answer. The response to the damage they have created to my privacy and my life has not been sufficiently addressed and deserves further attention.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I was scammed and solicited by National Consumer Center/ Reward Zone USA stating that I was a random winner of an [redacted] Iphone 6s if I participated in their survey and promotional offers. I completed the survey as well as 1 silver, 1 gold and 6 platinum offers as requested. Since I have done this, Reward Zone USA has sold my information to multiple different organizations and my phone has been ringing non-stop from other companies all of which received my info from RewardZone. This is causing a major problem at my POE because I use my phone for business purposes as well and these calls are over flooding my phone. I have tried to contact RewardZone 2 days ago and still have yet to get a call back or even an email. RewardZone is falsely advertising rewards in exchange for consumers credit card information and contact information to send out to others for a profit. I had to complete 8 offers which I charged some products that I did not even need and paid for s/h as well/ Not only did I spend money I didn't need to, I was lied to about receiving my prize. This is false advertisement.Desired Settlement: The desired outcome would be for RewardZone to uphold their end of the deal and send me the [redacted] Iphone 6s as I have completed all offers and requirements for the prize.

Business

Response:

Hello - We are in receipt of the Revdex.com complaint #[redacted] dated 1/**/2016. We are not in the business of scamming people. We have honored this consumer's qualification as she did indeed complete the program requirements. This consumer will be sent a prize within our processing time of 2-4 weeks. This is not false advertisement and this consumer was not lied to about their prize. When the consumer participated in our program, she agreed to be contacted by email and phone by our third party marketing partners. We did not instruct this consumer to give a business phone number for these marketing purposes.We have responded to each of this consumer's correspondences to us.This complaint is resolved and this consumer will be getting their prize. Thank you.Mohit S[redacted]Director, ComplianceRewardZone USA

Review: NOTE: There is no subject for nature of complaint isREPEATED UNSOLICITED CONTACT - I do NOT wish to do business with these SPAMMERS/SCAMMERS

I have been receiving UNWANTED and UNSOLICITED SPAM emails from them for the last 6 months and have continuously hit UNSUBSCRIBE - and it goes to my business emails and I receive 10-12 emails per day. They have refused to unsubscribe me!!! the domain always ends in ".eu" - several months prior it was ".mz" - but it is all from the same company - RewardsZoneUSA

email sent to is: [redacted]Desired Settlement: If this does not stop I will take legal action - I have a business to run

Consumer

Response:

At this time, I have not been contacted by Reward Zone USA, LLC regarding complaint ID [redacted].

Sincerely,

Business

Response:

Consumer has been removed from our email list. Consumer has also been removed from our call center partners’ call list and placed on a “Do Not Call” list. Consumer has been notified that they have been removed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[as of 2 days agao I still have received SPAM mails frpm this company and have NOT recevived an email to me alerting me they have removed me from all lists. Their lists are HUGE and take up 90% of my SPAM email. They are traceable because of the email domains that end in "eu" and - and they ask me to click "Unsubcribe" I WILL NOT do that - all that does is guarantee to the 3rd part this is legitimate SPAM!! I received 30 SPAM from them this morning in various forms!!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We notified the user on 10/** that they are removed from our email list. This takes 10 days to take effect.

Additionally, he may be subscribed to other lists that are not operated by us. In those cases, please unsubscribe from those emails separately. The consumer cannot attribute ALL spam to our company, so he may be receiving SPAM messages from another email advertiser.

I have attached the email we sent on 10/**, notifying the user that he has been removed.

Review: I recently participated in the survey and completed 1 Gold, 1 silver & 6 platinum offers in order to be rewarded a $1000 Disney gift card. As I finished to check my incentive status and claim my prize I noticed that one of the platinum purchases was not showing although I received a confirmation email, number etc for the purchase. Since the incentive status only showed 7 instead of 8 offers completed I opted out of claiming my prize afraid that I would not get the $1000 gift card promised to me. I tried emailing the company (twice) and then went to read reviews and saw customers experienced similar issues. To avoid the long wait time I decided to file a claim to try and get my prize sooner than later.Desired Settlement: I would like the company to acknowledge I did in fact complete the required actions to receive $1000 Disney vacation gift card & to have the gift card delivered as soon as possible.

Business

Response:

[redacted]: We are in receipt of your complaint with the Revdex.com (File # [redacted]). Our customer service team is tasked to address any complaints or inquiries that we receive and take the appropriate action to provide amicable resolutions to our users. We provide quick turnaround and use complaints and inquiries to fine tune our website design and disclosures to maximize user satisfaction. Thank you for the opportunity to address your complaint. From your letter, we see that you have participated in our rewards program and have completed all of the requirements to earn a $1,000 Disney Gift Card. We apologize for not getting back to you sooner, but our response time is 24 business hours. We have received your messages as well and have replied to them individually. Due to vagaries of the internet, sometimes an offer does not show up in our system when completed by a consumer. This is not a major concern, however, because we also accept any email confirmations that you received from the offer you completed as credit to your account. One of our dedicated customer service reps has already replied to your messages, requesting that you send the email confirmation that you received from the offer that is not showing up in your incentive status. You can forward that email confirmation to [redacted] Once we have the confirmation, your account will be fully qualified for the $1,000 Disney gift card and we will promptly send you the claim paperwork. I apologize for the inconvenience and any miscommunication that may have occurred. You can rest assured that this complaint will be resolved in a timely manner and the escalation to the Revdex.com was highly unnecessary. Nevertheless, we are in contact with you and await your email confirmation. We maintain an A+ rating with the Revdex.com and take customer service very seriously. Lastly, I cannot speak to the reviews you may have read. In 2015, we gave out over $400,000 in prizes to consumers who properly completed the program requirements. Chances are, the reviews you read were written by people who did not follow the program requirements. This matter is resolved and will be marked closed. Please continue communication with our customer service rep, Maggie, at [redacted] - We await your email confirmation for the offer that does not appear in your incentive status. Thank you. Regards, Mohit S[redacted] Director, Compliance RewardZone USA

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I appreciate the company responding to my complaint, but contrary to the statement made, I have not received a reply to any of the 3 messages I have sent the company. I did however email Maggie at the email address provided with the confirmation of the offer missing on incentive status page. Once I receive the $1000 Disney gift card I will gladly issue an acceptance to the company's response and close the complaint as resolved. I look forward to hearing from the company and receiving my prize, thank you. [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted] -We have received the consumer's rejection. We reply with the following: [redacted]: We are in receipt of your complaint with the Revdex.com (File # [redacted]). Thank you for the opportunity to address your complaint. From your letter, we see that you have rejected our resolution. We see that you actually have received all of our communications, contrary to your statements made. You have qualified for the prize and have completed the claim paperwork. We have ordered your prize and you will receive it shortly.This matter is resolved and closed.Thank you. Mohit S[redacted] Director, Compliance RewardZone USA

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], I have personally spoke to Mohit and he has assured me that my prize is in the mail. Although I have not received it yet, this resolution is satisfactory to me and the matter has been resolved. I hope to have my card within 2-4 weeks.

Sincerely,

Review: I often complete online surveys and in one instance I was lead to the 'RewardZone' website where they offered gift cards and other prizes if I filled out surveys and signed up for several trial offers. It has become apparent that this is all a set up to get me on their call list and sell my information to others.Desired Settlement: I would like to be completely removed from the RewardZone database and cease having my info shared with third party companies.

Business

Response:

[redacted] -We apologize for your less than favorable web experience.Your phone number and email address have been removed from our database. [redacted]###-###-####Please allow 10 days for this to take effect. Subsequently, we have alerted our marketing partners to remove your information as well.If you continue to see marketing messages to your email, they may be coming from one or more of our marketing partners. Please follow the unsubscribe instructions on the bottom of those emails to be removed from those lists as well.Feel free to reach out to us anytime with questions about your CANSPAM rights as a web consumer or for assistance in removing yourself from any additional marketing messages.Regards,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have requested numerous times to be removed from these peoples email lists. I am tired of, please stop sending me your email solicitations.Desired Settlement: Stop contacting me immediately.

Business

Response:

We have reviewed your claim and your request to be unsubscribed from our email list.

[redacted] has been unsubscribed from receiving any email messages from RewardZone USA, LLC.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: THIS IS OBVIOUSLY A SCAM!!!!! I keep getting calls about the Rewards USA. That I am a finalist about the MILLION dollar drawing that they have going on right now, and that I signed up on [redacted]. I have never in my life been on that website! They call me on my cell all day and I just want them to stop! I don't want to get more phone calls, they state that they are calling from: publishers awards, but are from Rewards USA. I don't want them to have ANY of my information! The number that they are calling from is: ###-###-####, when I called back, there was no answer. Just get this all figured out and taken care of, thank you.Desired Settlement: I would like them to remove my phone number from the contact list. They know my address, phone number, and name! I don't want to be contacted by them any longer. Please leave me alone, they call me when I am sleeping, at work, and/or busy! Just leave me alone. Please let me know by email when this has been done.

Business

Response:

Lourdes -Thank you for reaching out to RewardZone USA.We have removed your name, email address and phone number from our database.However, you may be mistaken about who is calling you. You referenced a million dollar sweepstakes that you were called about. We do not run a million dollar sweepstakes. Also, our website is not [redacted], it is [redacted] Nevertheless, we have removed your information from our database. Thank you.Mohit S[redacted]Director, ComplianceRewardZone USA, LLC

Review: When I did the survey I chose the PlayStation 4 which came with two controllers, the system itself, and memory drive. When I was doing the survey I bought the things I needed to get my reward. When the time came I didn't get my reward. So can Your company please send me my reward which is a PlayStation 4 that came with two controllers, the system itself, and the memory drive.Desired Settlement: I would like my product sent to me because I ordered the things necessary to claim my reward which was the PlayStation 4.

Business

Response:

We have received the complaint ([redacted]) dated 11/** 11:02 AM.We have communicated with this consumer via email, explaining the requirements for participation and how he has fallen short. We have also given the consumer an opportunity to return to our program to properly complete the program requirements and earn the incentive.Please close this case. Consumer Message:Hi, Thanks for contacting Rewardzone!Unfortunately,

you don't have enough offers necessary to claim your incentive. Be advised,

simply completing the survey does not qualify you for an incentive.To qualify for the incentive, you must complete the requirements

based on the type of incentive you signed up for. If the incentive is valued at

$100 or less (a Tier 1 incentive) then you need to complete one (1) silver, one

(1) gold, and two (2) platinum offer on the respective silver, gold, and

platinum pages. If the incentive is valued above $100 (a Tier 2 incentive) then

you need to complete one (1) silver, one (1) gold, and six (6) platinum offers

on their respective pages. Offers may repeat between pages and the offer will

count depending on the page you complete it (for example, an offer may show up

on the silver and gold page, if you complete it on the silver, it will count as

a silver offer). All offers must be completed within thirty calendar days in

the Eastern Standard Time zone.You have completed: Apex

Garcinia Cambogia Success 11/**/2015

4:48:22 PM Featured PlayStation

4You must still complete: One

Gold offer and six Platinum offers Please come back to our program via the

following link to resume the process: [redacted] If something went wrong and you've completed the requirements or

have another issue, we'd love to help you. Please respond with some additional

information:1.

The e-mail address used and the approximate date you completed the

requirements.2. If you have

completed an offer and it does not appear on your incentive status page, please

forward the email order confirmation for the missing offer to us ([redacted]).

This order confirmation should show your name, email address and order number.3.

If you encountered a technical problem that has prevented you from completing

the offers, please describe the steps taken prior to encountering the issue.

Every detail you can give us will help us identify and fix the issue.Once

we have this information, we will do our best to assist you.For additional

information, please refer our terms and conditions [redacted]To check your

incentive status, please log onto the member’s area here [redacted]We

are running a legitimate, ethical business. We give out thousands of dollars in

prizes each week to those consumers who properly complete the program

requirements. Please consider trying out the products listed within our Silver, Gold and

Platinum pages. You will get a chance to try out great products, while being on

your way to earning the prize.Thank

you,The

Reward Zone USA, LLC TeamConsumer Message #2:[redacted] –We received your complaint from the Revdex.com

dated 11/**15 11:02AM.The below email, sent to you yesterday, is in response to

your voicemail and details the requirements for our program and how to get the

PlayStation 4.Also, it is not a bundle prize. You will only be

getting the PlayStation 4 with no extra items such as memory cards or

controllers. We also reserve the right to substitute your prize for a

gift card of equal or greater value, to be used like cash.Please read the below email and feel free to re-enter our

promotional program to complete your requirements for participation. If

you choose not to resume, your prize will be forfeited.We will be sending the same note to the Revdex.com to dispute your

complaint.Thank you,RewardZone USA

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It is not fair to me because all the things I paid for was towards the PlayStation 4 so,your company needs to send my reward which is the PlayStation 4 or just give me a gift card that is worth equal to the reward because the promotional website said congrats you will have your PlayStation 4 sent to you so it seems that you people just took my money after I paid for the things to claim my reward so that is not fair.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Thank you for your reply.Actually, this is very fair. We clearly and conspicuously state the program requirements on all pages. You were made aware of what is required of you. You only purchased one item, so we are confused by what you mean by "all the things I had to purchase." We did not "take your money." Instead you opted in to participate in our program and did not complete it. At this time you are not qualified for anything and we will not be sending you any prize until you complete the requirements. We send out thousands of dollars in prizes each week to those consumers who PROPERLY complete the program requirements. As clearly stated in our Terms & Conditions and on all websites, you must complete the required offers in order to qualify for the prize.Please close this complaint and if you have any further correspondence, please reply to one of our emails to you.Thank you.RewardZone USA

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

So there must have been something wrong with sever because I did meet all the requirements to claim my reward because it said so on my survey because I think that your website had a glitch because there is no way that I meet all the requirements to claim your reward and also you guys need to give me my money back sense your company had a glitch in the website so you can give me my reward which was the PlayStation 4 or give me my money back for all the things I paid for because you people are taking advantage of me.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,