Reward Zone USA

Hello –   We are in receipt of the complaint with the Revdex.com #[redacted] dated 1/**/2016.  I have sent the following message to the consumer, explaining our program and why this consumer did not qualify for the incentive.  Our Terms and Conditions...

and disclaimer text at the bottom of each web page clearly states what is needed to qualify for the incentive.  Additionally, we also have links to contact us with any questions.  This consumer claims that he had no way of contacting us, which is not true.  We also clearly state that simply completing our survey DOES NOT qualify a consumer for the incentive.  This consumer has not completed any of the program requirements, which would qualify him for the incentive. 
[redacted]
 
We are in receipt of your complaint with the Revdex.com #[redacted] dated 1/**/2016.  Allow me to explain our program and why you did not qualify for the incentive. A bit about our program:  The email you received was to prompt your entry into our survey and promotional program.  We operate the survey and the promotional program that appears after you complete our survey.  Throughout this promotional program, you must complete the required number of advertised offers in order to qualify for the promotional item.  We clearly state that simply completing the survey does NOT qualify you for the incentive.  It is clearly and conspicuously stated, on our sites as well as in our Terms and Conditions, that PAID PARTICIPATION is required.  Users must complete the required offers in order to qualify for the incentive.    This is not fraud.  Please understand the definition of the word before you make such false accusations.    To qualify for the incentive, you must complete the requirements based on the type of incentive you signed up for. If the incentive is valued at $100 or less (a Tier 1 incentive) then you need to complete one (1) silver, one (1) gold, and two (2) platinum offers on the respective silver, gold, and platinum pages. If the incentive is valued at $100 or more (a Tier 2 incentive) then you need to complete one (1) silver, one (1) gold, and (6) platinum offers on their respective pages. Offers may repeat between pages and the offer will count depending on the page you complete it (for example, an offer may show up on the silver and gold page, if you complete it on the silver, it will count as a silver offer). All offers must be completed within thirty calendar days in the Eastern Standard Time zone.    The remaining points needed to qualify for the prize come from your paid participation in all of the required offers.   We ran this email address in our system and do not have any record of your paid participation in the sponsored offers.  If you have indeed completed these offers, please forward the email confirmations that you had received from the individual vendors, so that we may verify your participation.  You can forward those emails to [redacted]   If something went wrong and you've completed the requirements or have another issue, we'd love to help you. Please respond with some additional information:   1. The e-mail address used and the approximate date you completed the requirements. 2. If you have completed an offer and it does not appear on your incentive status page, please forward the email order confirmation for the missing offer to us ([redacted]). This order confirmation should show your name, email address and order number. 3. If you encountered a technical problem that has prevented you from completing the offers, please describe the steps taken prior to encountering the issue. Every detail you can give us will help us identify and fix the issue.   Once a consumer completes the required number of offers, we assuredly send the prize.  We give out thousands of dollars in prizes each week to those consumers who properly complete the program requirements.  We also encourage consumers to consider trying out the products listed within our Silver, Gold and Platinum pages. As they will get a chance to try out great products, while being on the way to earning a prize.    For additional information, please refer our terms and conditions [redacted]   If you would like us to further explain or investigate the email you received, please forward us the email, which was intended to prompt your entry into our promotional program.  You can forward the email(s) to [redacted]   For any future contact for any reason, you can reach us directly at [redacted] as well.   Also, you claimed that you were having trouble contacting us.  All of our websites have a “Contact Us” link at the bottom of them.  Our records indicate that you never used that function to reach out to us with your issue.  Additionally, our privacy policy and terms and conditions both give email address and phone number of where we can be reached.     Regards,
Mohit S[redacted]

[redacted] – We are in receipt of your Revdex.com complaint #[redacted], dated 4/**/2015. You claimed that you completed the requirements to qualify for the incentive, iPhone 6.  Upon careful investigation of this claim, we have determined...

that you have not, in fact, completed the requirements as stated in our Terms & Conditions. We operate the survey and the promotional program that appears after you complete our survey. Throughout this promotional program, you must complete the required number of advertised offers in order to qualify for the promotional item.  It is clearly and conspicuously stated, on our sites as well as in our Terms and Conditions, that PAID participation is required.  Please be advised, simply completing the survey does not qualify you for the incentive. To qualify for the incentive, you must complete the requirements based on the type of incentive you signed up for. If the incentive is valued at $100 or less (a Tier 1 incentive) then you need to complete two (2) silver, (2) gold, and (1) platinum offer on the respective silver, gold, and platinum pages. If the incentive is valued at $100 or more (a Tier 2 incentive) then you need to complete two (2) silver, (2) gold, and (6) platinum offers on their respective pages. Offers may repeat between pages and the offer will count depending on the page you complete it (for example, an offer may show up on the silver and gold page, if you complete it on the silver, it willcount as a silver offer). All offers must be completed within thirty calendar days in the Eastern Standard Time zone. As of now, we only have the following offers to your credit:Credit Sesame  - Success -  4/**/2015 12:26:15 PM -- Featured  --  Apple iPhone 6You have completed one (1) Featured/ Silver offer.  You must still complete one (1) moreFeatured/ Silver offer, two (2) Gold offers, and all six (6) Platinum offers. If you have completed more offers than what’s mentionedabove, please forward the email confirmations that you had received from theindividual vendors, so that we may verify your participation.  You canforward those emails to [redacted] Once you complete the required offers, we will send you thepromotional product.   For additional information, please refer our terms andconditions http://www.rewardzoneusa.com/path.html?p=CampImg/1300/terms.htm To check your incentive status, please log onto the member’sarea here http://contact.rewardzoneusa.com/Login.aspx?ReturnUrl=%2fincentivestatus.aspx �...⇄ you.[redacted], ComplianceRewardZone USA, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
** [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

So there must have been something wrong with sever because I did meet all the requirements to claim my reward because it said so on my survey because I think that your website had a glitch because there is no way that I meet all the requirements to claim your reward and also you guys need to give me my money back sense your company had a glitch in the website so you can give me my reward which was the PlayStation 4 or give me my money back for all the things I paid for because you people are taking advantage of me.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We have received the complaint ([redacted]) dated 11/** 11:02 AM.
We have communicated with this consumer via email, explaining the requirements for participation and how he has fallen short.  We have also given the consumer an opportunity to return to our program to properly complete...

the program requirements and earn the incentive.Please close this case.
 
Consumer Message:
Hi, Thanks for contacting Rewardzone!Unfortunately,
you don't have enough offers necessary to claim your incentive. Be advised,
simply completing the survey does not qualify you for an incentive.To qualify for the incentive, you must complete the requirements
based on the type of incentive you signed up for. If the incentive is valued at
$100 or less (a Tier 1 incentive) then you need to complete one (1) silver, one
(1) gold, and two (2) platinum offer on the respective silver, gold, and
platinum pages. If the incentive is valued above $100 (a Tier 2 incentive) then
you need to complete one (1) silver, one (1) gold, and six (6) platinum offers
on their respective pages. Offers may repeat between pages and the offer will
count depending on the page you complete it (for example, an offer may show up
on the silver and gold page, if you complete it on the silver, it will count as
a silver offer). All offers must be completed within thirty calendar days in
the Eastern Standard Time zone.You have completed:  Apex
Garcinia Cambogia Success 11/**/2015
4:48:22 PM Featured PlayStation
4You must still complete:   One
Gold offer and six Platinum offers Please come back to our program via the
following link to resume the process:  [redacted] If something went wrong and you've completed the requirements or
have another issue, we'd love to help you. Please respond with some additional
information:1.
The e-mail address used and the approximate date you completed the
requirements.2. If you have
completed an offer and it does not appear on your incentive status page, please
forward the email order confirmation for the missing offer to us ([redacted]).
This order confirmation should show your name, email address and order number.3.
If you encountered a technical problem that has prevented you from completing
the offers, please describe the steps taken prior to encountering the issue.
Every detail you can give us will help us identify and fix the issue.Once
we have this information, we will do our best to assist you.
For additional
information, please refer our terms and conditions [redacted]
To check your
incentive status, please log onto the member’s area here [redacted]
We
are running a legitimate, ethical business. We give out thousands of dollars in
prizes each week to those consumers who properly complete the program
requirements. Please consider trying out the products listed within our Silver, Gold and
Platinum pages. You will get a chance to try out great products, while being on
your way to earning the prize.
Thank
you,The
Reward Zone USA, LLC Team
Consumer Message #2:
[redacted] –We received your complaint from the Revdex.com
dated 11/**15 11:02AM.The below email, sent to you yesterday, is in response to
your voicemail and details the requirements for our program and how to get the
PlayStation 4.Also, it is not a bundle prize.  You will only be
getting the PlayStation 4 with no extra items such as memory cards or
controllers.  We also reserve the right to substitute your prize for a
gift card of equal or greater value, to be used like cash.Please read the below email and feel free to re-enter our
promotional program to complete your requirements for participation.  If
you choose not to resume, your prize will be forfeited.We will be sending the same note to the Revdex.com to dispute your
complaint.Thank you,RewardZone USA

Revdex.com:
They claim they'll remove my phone number from their list and their partners list. And also state they'll remove their email. But did leave it to me to unsubscribe from any possible interlopers.

Consumer has been removed from our email list.  Consumer has also been removed from our call center partners’ call list and placed on a “Do Not Call” list.  Consumer has been notified that they have been...

removed.

Consumer was sent the claim form and we await its return so that we can process the claim and send the prize.Note to consumer:[redacted] – We received your complaint with the Revdex.com. I am writing because I am confused as to why...

you had gone tothe Revdex.com.  You have been sent the claimform on 6/** and we have been waiting for you to complete and sign it and sendback to us, so that we can send you your prize. Please look for the email from Adobe EchoSign with yourclaim form. If you have any further questions, please reach us at [redacted]  Thank you.Mohit S[redacted]Director, ComplianceRewardZone USA, LLC

Thank you for contacting RewardZone USA.
 
We are in receipt of the complaint #[redacted] dated 6/*/2016.
This consumer's email address has been removed from our database.  This consumer should not be receiving any more emails from RewardZone...

USA. 
Regards,
Mohit [redacted]
Director, ComplianceRewardZone USA

[redacted] -Thank you for contacting RewardZone USA, LLCWe apologize for your less than favorable web experience.We operate the survey and the promotional program thatappears after you complete our survey.  Throughout this promotionalprogram, you must complete the...

required number of advertised offers in order toqualify for the promotional item.  It is clearly and conspicuously stated,on our sites as well as in our Terms and Conditions, that PAID participation isrequired. To qualify for the incentive, you must complete therequirements based on the type of incentive you signed up for. If the incentiveis valued at $100 or less (a Tier 1 incentive) then you need to complete two(2) silver, (2) gold, and (1) platinum offer on the respective silver, gold,and platinum pages. If the incentive is valued at $100 or more (a Tier 2incentive) then you need to complete two (2) silver, (2) gold, and (6) platinumoffers on their respective pages. Offers may repeat between pages and the offerwill count depending on the page you complete it (for example, an offer mayshow up on the silver and gold page, if you complete it on the silver, it willcount as a silver offer). All offers must be completed within thirty calendardays in the Eastern Standard Time zone.We ran this email address in our system and do not have anyrecord of your paid participation in the sponsored offers.  If you haveindeed completed these offers, please forward the email confirmations that youhad received from the individual vendors, so that we may verify yourparticipation.  You can forward those emails to [redacted]If something went wrong and you've completed the requirementsor have another issue, we'd love to help you. Please respond with someadditional information:1. The e-mail address used and the approximate date youcompleted the requirements.2. If you have completed an offer and it does not appear onyour incentive status page, please forward the email order confirmation for themissing offer to us ([redacted]).This order confirmation should show your name, email address and order number.3. If you encountered a technical problem that has preventedyou from completing the offers, please describe the steps taken prior toencountering the issue. Every detail you can give us will help us identify andfix the issue.Once we have this information, we will do our best to assistyou. For additional information, please refer our terms andconditions [redacted] To check your incentive status, please log onto the member’sarea here [redacted]If you have any further questions, we can be reached by emailing to [redacted] or by calling ###-###-#### and leaving a voicemail with our messaging service.Thank you,[redacted]
[redacted]
[redacted]

Revdex.com:
Yes, the business...

offered to remove me from their calling lists like I had asked.  Since my initial response asked for the calls to stop within 2 weeks and I have to pay for each solicitation they make, I shall assume they can make that deadline and the calls will stop by Sept [redacted], 2014.  (Their response was very vague and generic, but didn't raise any objections to that timeline). Since I am accepting the case, I'll open a new complaint after Sept [redacted] if I have further problems.
Thanks for your prompt help.

We have reviewed your claim and your request to be unsubscribed from our email list.  
[redacted]  has been unsubscribed from receiving any email messages from RewardZone USA, LLC.
Thank you.
pre;">

LRevdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  I have not received any additional calls since I filed the complaint.  Which is what I wanted, however, I am still very concerned that my personal information was obtained and sold without my knowledge or consent.  Though the business indicates they contacted the businesses they sold my information to I have no way of verifying that.  I am making this as completed because the final result is as I desired but I still think that this business should be exposed to greater scrutiny.  What are they going to do in the future to protect other innocent consumers.  Was any attempt on their part made to verify the phone number provided was legitimate and owned by the person who signed up on their website? Was any attempt made to verify that the number was not on the state and national do not call lists or was a cell phone number?  
My situation indicates a lack of ethics on the part of Rewardzone USA that concerns me greatly.  
 
Thank for your assistance in this matter.  
 
Sincerely,
 
[redacted]
 
 
Sincerely,
[redacted]

Revdex.com:
At this time, I have not been contacted by Reward Zone USA, LLC regarding complaint ID [redacted].
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I filed a claim against RewardZoneUSA under Complaint # [redacted]. I got a response from them today. The email was very generic saying that I have been unsubscribed. However, this is not the case. I received at least a dozen emails since then. I followed his instructions to forward the emails but this only yielded additional bounce messages coming my way. They also said that this is the end of the corporate response which is not promising.
 
 
Jared H[redacted]
###-###-####
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thank you for contacting RewardZone USA, LLC We are in receipt of the claim with the Revdex.com #[redacted] Dated 1/*/2016. A bit about our program:  The email a consumer receives is to prompt...

their entry into our survey and promotional program.  We operate the survey and the promotional program that appears after a consumer completes our survey.  Throughout this promotional program, consumers must complete the required number of advertised offers in order to qualify for the promotional item.  We clearly state that simply completing the survey does NOT qualify you for the incentive.  It is clearly and conspicuously stated, on our sites as well as in our Terms and Conditions, that PAID PARTICIPATION is required.  Users must complete the required offers in order to qualify for the incentive.  To qualify for the incentive, a consumer must complete the requirements based on the type of incentive that a consumer has signed up for. If the incentive is valued at $100 or less (a Tier 1 incentive) then a consumer needs to complete one (1) silver, one (1) gold, and two (2) platinum offers on the respective silver, gold, and platinum pages. If the incentive is valued at $100 or more (a Tier 2 incentive) then a consumer needs to complete one (1) silver, one (1) gold, and (6) platinum offers on their respective pages. Offers may repeat between pages and the offer will count depending on the page you complete it (for example, an offer may show up on the silver and gold page, if a consumer completes it on the silver, it will count as a silver offer). All offers must be completed within thirty calendar days in the Eastern Standard Time zone.  We ran this email address in our system and do not have any record of this consumer's paid participation in the sponsored offers.  If she has indeed completed these offers, we have requested that she please forward the email confirmations that she had received from the individual vendors, so that we may verify her participation.  Those confirmation emails can be sent to [redacted] If something went wrong and this consumer has completed the requirements or have another issue, we'd love to help out. We have already reached out to the consumer directly to request the following additional information: 1. The e-mail address used and the approximate date you completed the requirements. 2. If the consumer has completed an offer and it does not appear on their incentive status page, please forward the email order confirmation for the missing offer to us ([redacted]). This order confirmation should show consumer's name, email address and order number. 3. If the consumer encountered a technical problem that has prevented her from completing the offers, please describe the steps taken prior to encountering the issue. Every detail given to us will help us identify and fix the issue. Once a consumer completes the required number of offers, we assuredly send the prize.  We give out thousands of dollars in prizes each week to those consumers who properly complete the program requirements.  We also encourage consumers to consider trying out the products listed within our Silver, Gold and Platinum pages. As they will get a chance to try out great products, while being on the way to earning a prize.  For additional information, please refer our terms and conditions [redacted] If the consumer would like us to further explain or investigate the email she received, we have requested that she forward us the email, which was intended to prompt her entry into our promotional program.  She can forward the email(s) to [redacted] For any future contact for any reason, we can be reached directly at [redacted] as well. Regards, Mohit S[redacted]
Director, Compliance
RewardZone USA, LLC

We notified the user on 10/** that they are removed from our email list.  This takes 10 days to take effect.
Additionally, he may be subscribed to other lists that are not operated by us.  In those cases, please unsubscribe from those emails separately.  The consumer cannot attribute ALL spam to our company, so he may be receiving SPAM messages from another email advertiser.
I have attached the email we sent on 10/**, notifying the user that he has been removed.
[redacted]
[redacted]
[redacted]
[redacted]

Dear [redacted] -
Thank you for contacting RewardZone USA, LLC
We are in receipt of your complaint to the Revdex.com, dated 11/*/2015.  We responded to your many emails to let you know that we only have you registered for 4 offers....

 You were told you need one additional offer and were also given a link to come back in to resume the process and register for your fifth and final offer.  In your emails, you claim to have completed four offers.  You need one more in order to qualify for the $100 gift card.  Once you complete the final offer, we promise to send you the prize.A bit about our program:  The email you received was to prompt your entry into our survey and promotional program.  We operate the survey and the promotional program that appears after you complete our survey.  Throughout this promotional program, you must complete the required number of advertised offers in order to qualify for the promotional item.  We clearly state that simply completing the survey does NOT qualify you for the incentive.  It is clearly and conspicuously stated, on our sites as well as in our Terms and Conditions, that PAID PARTICIPATION is required.  Users must complete the required offers in order to qualify for the incentive.  To qualify for the incentive, you must complete the requirements based on the type of incentive you signed up for. If the incentive is valued at $100 or less (a Tier 1 incentive) then you need to complete two (2) silver, (2) gold, and (1) platinum offer on the respective silver, gold, and platinum pages. If the incentive is valued at $100 or more (a Tier 2 incentive) then you need to complete two (2) silver, (2) gold, and (6) platinum offers on their respective pages. Offers may repeat between pages and the offer will count depending on the page you complete it (for example, an offer may show up on the silver and gold page, if you complete it on the silver, it will count as a silver offer). All offers must be completed within thirty calendar days in the Eastern Standard Time zone.You have completed: one (1) Platinum offer, two (2) Silver offers and one (1) Gold offer You must still complete: one (1) more Gold offer Please come back to our program via the following link to resume the process: [redacted]If something went wrong and you've completed the requirements or have another issue, we'd love to help you. Please respond with some additional information:1. The e-mail address used and the approximate date you completed the requirements.2. If you have completed an offer and it does not appear on your incentive status page, please forward the email order confirmation for the missing offer to us ([redacted]). This order confirmation should show your name, email address and order number.3. If you encountered a technical problem that has prevented you from completing the offers, please describe the steps taken prior to encountering the issue. Every detail you can give us will help us identify and fix the issue.Once a consumer completes the required number of offers, we assuredly send the prize.  We give out thousands of dollars in prizes each week to those consumers who properly complete the program requirements.  We also encourage consumers to consider trying out the products listed within our Silver, Gold and Platinum pages. As they will get a chance to try out great products, while being on the way to earning a prize.  For additional information, please refer our terms and conditions [redacted]If you would like us to further explain or investigate the email you received, please forward us the email, which was intended to prompt your entry into our promotional program.  You can forward the email(s) to [redacted]For any future contact for any reason, you can reach us directly at [redacted] as well.Regards,
Mohit S[redacted]
Director, Compliance
RewardZone USA, LLC