RingCentral, Inc.

Initial Business Response /* (1000, 5, 2014/11/12) */
We have worked with the customer and come to an agreeable conclusion for both sides

Ring Central has always been very good to work with and response to questions have been wonderful. Great on line access to Management reports and administrative tools.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. As expalin by the ring central agent I spoke to on the phone, I will not be charged the...

cancelation fee agent sent me an email to confirm. Thank you 
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:
Terms are not clearly stated in contract. Business never notified me about renewal and another year under contract. Sincerely,[redacted]

Initial Business Response /* (1000, 8, 2015/10/05) */
We confirmed the phone number has been ported out with the customer.

We have been a Ring Central customer for a while now and have found the service to be excellent and the support spot on and timely. Definitely recommend them to anyone!

I have had the worst experience with this company.. I signed up for services with them for multiple accounts and its been over 2 months and the issues and services are still not resolved. I have emailed and called Account Reps, Customer Service and even Managers and still have not received ANY form of communication back from them at all.. This company has proven to be unprofessional and unresponsive which tells me that their customer experience is not their top priority.

Revdex.com:
While I have reviewed the response made by the business in reference to complaint ID [redacted], I do not agree with what was said by...

the business, but their resolution I find that is satisfactory to me. The Contract WAS nonsense, as it was terminated because they found my phone call from last year stating that I will not be continuing service with them. They did work with me as best as they could, but only after they found that phone call. In reference to the non-pay, that is because My numbers have now been ported out, and service with them has been successfully terminated, as per my phone call on April 14th.. They also sent me an email stating, 
"Dear [redacted]Per your request your RingCentral account ([redacted] has been canceled. We appreciate your business and hope to serve you again in the future!"
 
Thank you ringcentral for working with me.Sincerely, [redacted]

Initial Business Response /* (1000, 8, 2014/09/02) */
This issue has been resolved at this time. Due to a glitch in our email messaging this client did not receive the emails for the prices increase or the phone retirement.
Initial Consumer Rebuttal /* (2000, 10, 2014/09/03)...

*/
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2015/03/13) */
Worked with customer and have come to a reasonable outcome for both parties. Appreciate customers time in this matter and apologize for the long wait.
Initial Consumer Rebuttal /* (2000, 12, 2015/03/16) */
(The consumer...

indicated he/she ACCEPTED the response from the business.)
Mr. [redacted] worked with me to ensure I was satisfied and showed that RingCentral does value their customers. I am very pleased with the outcome.

Initial Business Response /* (1000, 8, 2015/08/05) */
We reviewed the prior refund and did find some additional fees that should have been refunded. We have done so at this time and thank the customer for giving us the opportunity to make this right.

Initial Business Response /* (1000, 5, 2015/03/18) */
Our sales team has worked with the customer at this time and has found a reasonable solution for both parties.

I opened a fax acct when I started a new job last year at the suggestion of the owner of the co. I don't even believe I used the service twice. The job did not last more than a few months. I forgot I had the fax # but I was reminded when I received a bill from AMEX where Ring Central hit my card for an automatic renewal. I called them promptly upon receiving the bill to dispute the charge and I called Ring Central as well. They told me it was past the renewal date and they had to charge me for another year. That is absurd.

Initial Business Response /* (1000, 10, 2014/03/03) */
We have spoken with the client a few times. Client signed the contract 12/31/2012 for a term of 24 months. If the client provides a Letter of dissolution from his state saying the company is out of business we would honor that. We are...

also fine if the client wishes to change the credit card to another person at the company but we do expect that the contract be honored.
Final Consumer Response /* (4200, 18, 2014/03/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
"Take advantage of the contract offering"?!? Don't make me laugh. The whole thing is a scam! The issue isn't that I was forced INTO a contract, the issue is that YOU MAKE IT AS HARD AS POSSIBLE TO GET OUT OF IT SO YOU CAN CONTINUE TO CHARGE ME A MONTHLY PAYMENT. Just cancel the contract! Just like a cell phone, cable provider, or internet provider ALWAYS allows you to do! DO THE RIGHT THING!! You're basically criminals who think that what they are doing is okay because you lock people into a contract they CAN'T get out of.
Know who else works their contracts like you do?
Satan.
Congratulations, you're basically Satan.
Final Business Response /* (4000, 14, 2014/03/05) */
We do not require contracts, many customers pay month to month of annual payments without a contract. Contracts are provided as a way for customers to lower monthly costs if they choose to take advantage of the contract offering and agree to the terms of the contract. We also offer a 30 day period in which customers can discontinue the contract which is also in the terms of the contract signed. In this case the contract was signed well past 30 days ago.

I have no actual proof that the billing error has been permanently corrected as my account shows that I am being billed incorrectly. Once this is resolved, I will be satisfied and will close the case. Thank you.  
 
Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Initial Business Response /* (1000, 9, 2015/05/26) */
Received response via email:
We did attempt to contact [redacted] but were unsuccessful. We contacted her on 5/12. 5/13, 5/14, 5/15, and 5/18. My team did this work but I failed to update the Revdex.com.
We would be happy to work with...

this person further if you have any other contact info for them other than email since that has been unsuccessful.
Regards,
[redacted]

Initial Business Response /* (1000, 9, 2015/12/18) */
We believe this has been worked out with the customer at this time.
Initial Consumer Rebuttal /* (3000, 11, 2015/12/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The bill is still more...

than 200 than I originally signed for. In addition, Santos King had promised one month of free service.

Initial Business Response /* (1000, 5, 2015/07/27) */
We have been working with [redacted] and believe that it has been refunded.
Initial Consumer Rebuttal /* (2000, 7, 2015/07/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
It ia a shame that we had to go to...

extreme measures to get refunded.

We are working with the customer but he has been very busy which is understandable. He made it clear to us that he will reply to our emails when he has time. So just an update to the Revdex.com here since it has been some time since opened.

The worst customer service EVER!! I dread having to call into support as it seems that no one knows what is going on nor do they even understand their own product. I called to have the phone number that appears on my outgoing fax cover sheet updated/deleted. I was transferred 4 times at one point, the lady could not help me and did give me attitude and after I stated that I will cancel my service, she was really quick to get me off the phone and transfer me to someone for me to cancel my account (of which I have had since 08/2011) After 2.25 hours and being transferred 4 times, we were able to come to a half way solution. I really do not feel that I was treated as a valuable customer and will be shopping around for other services as this service is subpar.