RingCentral, Inc.

Initial Business Response /* (1000, 5, 2015/03/12) */
Customer has decided to cancel and is in the process of porting phone numbers to another provider, when completed customer will cancel account

We were using Ring Central since and now it is I decided to move out of Ring Central because of their decision to arbitrarily increase the monthly charges by about 40% It is a real nightmare and it has been a horrendous experience for over weeks They seem to keep shunting me and my team between their Account Management Dept, Porting Department, Porting Escalation Department, Technical Support Department, Customer care department Several numbers are not working for over two weeks There is no single person to take responsibility.of the porting

Although I never fully went through with their service yet, the process of trying to purchase a plan was atrocious, full of misinformation in their marketing and rudeness from the salesmanWhen I talked to him for the first time, the salesman was very upbeat and seemed knowledgeableI talked I gave him my budget and he went through the plans with meI decided on a plan based off his recommendationHe did not tell me that the price would increase because I only had one user on the accountI work for a nonprofit that serves older victims of crime and abuse, so as you can imagine, I have a very strict budget to pay for our hotlineWhen you go to their website to look over the different plans they advertise a different price then what the plan actually costsIt does have a small "i" beside the number but it is very small and looks like it is just saying to look for a footnote, which there is noneOnly way to see the correct pricing is by hoovering over the small "i"I feel this is not honest advertisingWhen I expressed this concern to my salesperson (I was not aiming to change the amount they charged me, but rather that they understand my criticism) he continued to tell me I was incorrectThen he continued to be rude towards meI asked to talk to his manager, and I was told he was in a meeting, and he could not talkI had to insist in talking with the manager, and ask for them to call me backI am currently waiting for the call backI want to discuss what I am to expect with the purchase of the plan and to discuss the way the salesman interacted on the callI contacted the company via live chat to make sure I would be called back, and they assured me that they where talking with the manager and he was calling me backThey asked for the number to call back twice, and they still called the wrong number

Initial Business Response /* (1000, 8, 2015/10/01) */
RingCentral is not blocking, dropping or intercepting callsWe encourage the customer to work with the FCC and law enforcement on such mattersWhen we spoke with the customer we provided the call logs asked for as requested on that
call
Initial Consumer Rebuttal /* (3000, 10, 2015/10/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There is no question that calls are being blocked, dropped and interceptedI do not accept their response
Final Business Response /* (4000, 12, 2015/10/19) */
RingCentral is not blocking, dropping or intercepting callsWe encourage the customer to work with the FCC and law enforcement on such matters

Initial Business Response /* (1000, 5, 2015/09/21) */
Thanks for taking the time to speak with us and glad we could assist getting the account closed out as requested,
Initial Consumer Rebuttal /* (2000, 7, 2015/09/22) */
(The consumer indicated he/she ACCEPTED the response from
the business.)

I did speak with themI am still really disappointed and feel that their advertising is misleadingThey disagree with me so
I guess we are at a stalemate, unfortunately.
*** ***

Initial Business Response /* (1000, 5, 2015/08/10) */
Account cancelled and refunded as requested
Initial Consumer Rebuttal /* (2000, 7, 2015/08/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They have provided a refund for the charges and
cancelled the account - without making any spurious claims about termination penalties - as requested

Found a great holiday special on RingCentral website /smallbusinessoffer
Plans as low as $21.99/user/month with free IP desk phone and free set upTerms: Only available for new account activations with up to usersTo get the great holiday special must call a number and speak to a repAt the call, the sales rep said that offer is for companies with OVER users and offered to help me find a perfect package for my needsI took a screen grab and sent it to him via email showing that it clearly stages "new account activations with UP TO users"The sales rep said that [it's a bait and switch--no actually, what he said was:] That is a marketing tacticWhen prospective customers call we explain the offers available to them What? It's ADVERTISING for a corporation to post a deal on their website that they don't intend to honorI wouldn't mind if it was a mistake, but to KNOWINGLY use it as a marketing tactic to get customers to inquire, reveals something about RingCentral's ethicsHad I signed up, I'd be concerned about issues with privacy, data, or even general customerLuckily we have choices

Initial Business Response /* (1000, 5, 2015/06/25) */
Account is under contract at this timeWe do have an expectation that the contract be honoredWe apologize for the inconvenience
Initial Consumer Rebuttal /* (3000, 7, 2015/06/26) */
(The consumer indicated he/she DID NOT
accept the response from the business.)
I've been trying to cancel this account for over a yearThis response is the perfect example of how they make cancelling nearly impossible
I will be disputing the charges with our bank now as well
It's very simple, cancel the account
Final Business Response /* (4000, 9, 2015/06/29) */
Hi ***,
They signed a contract for a set period of time and are still under the contract, we do have a reasonable expectation that they uphold their end of the contractual obligationsI do not feel that replying further is productive in this scenarioThey are well aware of the contract
Thanks,
***
Final Consumer Response /* (4200, 13, 2015/06/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Revdex.com - this is far from a reasonable response and does not resolve this case
We are not aware of any signed contract, and Ring Central's reply shows no evidence of a contract, or acknowledgement that we have been trying to cancel our account for a very long time
Furthermore, wouldn't it be appropriate for them to tell us when this apparent contract expires? We clearly do not want to be their customer any more, so some sort of acknowledgement that our account will get terminated "at some point" would be useful too
Underlying all this I believe is a very unethical business practice that I would ask you to investigate further and make publicly visible for others to seeThey make it impossible to cancel the account via a web request, forcing customers to call inThen, their phone service is ridiculously slowThey send invoices and billing related system emails from a "***@ringcentral.com" account so that it's difficult for customers to make support requests easily from a billing related emailIt doesn't take a genius to see that this is all clearly designed to make it very difficult for customers to cancel or dispute an invoice
I do not consider this case resolvedIf RingCentral are going to continue to provide brief, non-specific responses, I would request further intervention from the Revdex.com
Thank you

These folks have repeatedly harassed me through email, etcsoliciting business I have asked them several times to stop They keep disusing their email address to avoid my spam filter I would rather rely on the pony express than to use this company

Initial Business Response /* (1000, 8, 2015/03/04) */
Customer has been on the same plan since
Initial Consumer Rebuttal /* (3000, 10, 2015/03/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We were on unlimited planThe individual who
has contacted us in reference to this complain was not aware of our historical plans since we have signed up
I have correspondence that does show that we have signed up for unlimited toll free planRingcentral fails to show any correspondence to the contrary
Final Business Response /* (4000, 12, 2015/03/06) */
We cannot provide historical information from back in unfortunatelyThe plans were changed for all customers

Initial Business Response /* (1000, 10, 2015/06/12) */
We have been unable to get in communication with this customer but we can confirm that a refund for $was processed on 5/

We reached out and discussed the issue with the customerDue to the signed contract, the lines remain on the accountCustomer agreed to close the case with our agent

Initial Business Response /* (1000, 5, 2015/04/10) */
Account closed and refunds processed on our end

Initial Business Response /* (1000, 5, 2015/07/09) */
The refund that was needed was performed on our end on 7/9, should see it reflected back to the credit card on file in 3-business days depending on the credit card providerThe next billing date will be 12/30/as it should have
been, we thank you for the opportunity to resolve this matter
Initial Consumer Rebuttal /* (2000, 7, 2015/07/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)

I called up and tried to cancel an E-fax number that I no longer use but was billed for the month beforeThey refused to refund any money and said that it was their policy not to refund a canceled policy after it was billedThe customer service rep then told me he would do me the favor allowing me to access the account that they refused to refund, unbelievableStay away from these people

Initial Business Response /* (1000, 5, 2014/09/03) */
The account was closed on 8/29/
Initial Consumer Rebuttal /* (2000, 7, 2014/09/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
they closed the account

Initial Business Response /* (1000, 9, 2015/11/18) */
A contract is in place and we will be enforcing the contractIt is still ongoing but the ball is in the customers court to continue troubleshooting the issue, which we are more than willing to do but the customer has had difficulties
doing so due to time constraints

Initial Business Response /* (1000, 9, 2015/08/03) */
Still in progress but giving Revdex.com an update, we provided the refunds but customer has not ported numbers to new provider, mentioned he will contact us when he doesOf note the number does need to be in service to port the phone number and while
we will be providing a grace period here, it does need to happen in a timely manner

Initial Business Response /* (1000, 5, 2014/03/28) */
When we reached out, we found that the customer had already decided to use another serviceThe phone number has already been ported out and we assisted with getting the account closed out on 3/20/
Initial Consumer Rebuttal
/* (2000, 7, 2014/04/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)