RingCentral, Inc.

Initial Business Response /* (1000, 5, 2014/10/28) */
We have worked with the customer and believe we have addressed all issues
Initial Consumer Rebuttal /* (2000, 7, 2014/10/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/03/16) */
We reached out to the customer and they confirmed it is working and that they are getting faxesCustomer confirmed that we can close this case at that time

We have made calls and sent emails trying to get in touchRequest the Revdex.com assist in making contact as a result

Initial Business Response /* (1000, 8, 2014/04/24) */
All refunds have been performed at this timebelieve this issue has been resolved at this time

Customer spoke with the sales representativeCharges were refunded as a result of that interactionWe believe it is resolved at this time

Ring central still has the old practice of using misleading tacticsOn ringcentral.com it says starting at a month for premium services per userOkay that reels me inWhen you call to inquir it's actually per user for a user minimumSo it's starting off and for any additional user is what it should sayUnder the contract it's for user plus taxes and fees: eservice fee 1.00, Compliance and administrative cost recovery fee 3.00, federal universal service fee Okay so I sign the contract and the lady *** *** out of the Philippines tells me she's going to charge my card for the first monthI asked her what the total would be and she puts me on hold and comes back with It went from the bait price of to the contract price of to the contract price with services and fees of to the "after the contract" fee of This company is very misleadingIt's on the edge of lyingI guess the edge exist where they are legally aloudI cancelled the contract less than minutes after I signed it*** *** told me that I could cancel the contract and not have to pay the value of the contract like "most other companies"She says that, while I'm reading the contract and I see it says "if the contract is cancelled after the first days the contracts balance must be paid"I mention it to her and she says it's trueThat was the only official lie I can recall being toldEverything else was just very misleadingIf you don't ask questions and figure things out before the first days of signing the contract, you're screwedI'm embarrassed I figured things out after the contract was signed but *** said she couldn't tell me until after the contract was signed and the first payment was processedKeep in mind she does this every day for a living and withheld information basically "playing ***"My contract was signed by "*** *** SVP Sales" which explains it allThey obviously receive sales bonuses and withhold information to insure a sale

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***I am rejecting this response because:
The issues specific to my complaint are not addressed whatsoever The very limited and nonspecific response they have given should indicate the lack of engagement
and concern from this company There is no response to the refund I should have been issued, and no concern for the issues I am experiencing
I contend that this company has not upheld their end of the contract, therefore my responsibility is voided.
Sincerely,*** ***

Initial Business Response /* (1000, 8, 2015/10/05) */
We have spoken with the customer and informed them that the account will be cancelled and refunds issued

We have a reasonable expectation that the signed contract be honored

The contract is valid but as a goodwill gesture we have cancelled this account at this time as requested

Our understanding is the customer made the needed changes with ***We think they should try to port the numbers againWe have not been able to reach the customer for weeks so we are not sure how to proceed here other than to try here as well

Account was cancelled on 2/21/and a refund given for the prior payment

Initial Business Response /* (1000, 5, 2015/07/27) */
We have a day money back guarantee periodThis issue was brought up well outside of that period (months) so we do expect that the contract be honored
Initial Consumer Rebuttal /* (3000, 7, 2015/07/29) */
(The consumer indicated he/she
DID NOT accept the response from the business.)
Ringcentral is making no accommodation whatsoeverI am asking that the contract continue but that some of the lines be removed as they are unusable
I have made a good faith effort to make those lines workable (paying for doubling of internet speed, new router)Ringcentral acknowledges that the problem I am having is unsolvable and that the phones should not have been used for that arrangementBetween implementation, programming, changes to internet settings and feedback from staff - days is unrealisticOur intent was to make it work
I asked ringcentral to remove the lines (of 11) that do not work from the billingThey would not accommodate in any way full stop
This is not an honest business practice and the idea of honoring a contract is misleadingThey are providing a service that partially didn't work for me and now that I am asking to have changes made they are refusing to allow any changes knowing that that part of the service doesn't work for me and never should have been s- but because I tried everything to make it work and went outside of the days they would rather take the money then do anything for the customer knowing it's not working, never worked and never should have been sold

Initial Business Response /* (1000, 8, 2014/02/19) */
*** was contacted by ***The account was upgraded to another and months of free service was granted instead of a refundNo further assistance was needed

Initial Business Response /* (1000, 9, 2015/11/18) */
Due to two chargebacks filed by the customer, we have a requirement for a customer to fill out some paperworkThey have been unresponsive as of late OctoberWe are still willing and able to help here but would need to hear from the customer as
far as if they still want to reactivate the accounts and are filling out the required paperwork

Initial Business Response /* (1000, 10, 2015/01/09) */
We have spoken with the customer and resolved the complaint at this time
Initial Consumer Rebuttal /* (2000, 12, 2015/01/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Trial was extended to 11/8/after working with the customer

Revdex.com:I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meWe were able to discuss several points of improvement on website notation about contracts and terms to make things more transparent to future customersI still do not agree with the contract practice, but as long as future customers are well informed prior to commitments, I feel that we made progress on both sides.Sincerely, *** ***