RingCentral, Inc.

We have been able to make contact with the customer and have reviewed the signed contract with them at this timeWe did shorten the commitment period as a goodwill gesture but the terms in the contract are pretty straightforward so we do expect that it be honored

When we contacted the client it had already been resolved prior with our sales team, thank you

After working with the customer we have removed the item they were being charged extra for, processed refunds and provided a goodwill gesture of a month base price billing extensionWe believe the matter is closed at this time

Prepaid cell phone numbers are not allowed to activateCustomer service forced me to talk to sales department instead of cancelling my subscription as I requestedSales person was very rude and disrespectful because I told him I was unhappy and that I did not want to do business with them because of the issueHe very rudely said that they didn't want to business with someone like me anywayWow!

Initial Business Response /* (1000, 9, 2015/11/18) */
Due to two chargebacks filed by the customer, we have a requirement for a customer to fill out some paperworkThey have been unresponsive as of late OctoberWe are still willing and able to help here but would need to hear from the
customer as far as if they still want to reactivate the accounts and are filling out the required paperwork

Complaint: ***I am rejecting this response because:
This contract doesn't describe the meaning of communications (no definition of "written notice", no address for cancellation department), this contract doesn't explicitly state any additional renewals after initial renewal, service provider failed to notify me about ending of month period and possibility of cancelling contract without fees. Sincerely,*** ***

While the contract is valid, as a goodwill gesture we terminated the contractThe account was already disabled due to non payment

Initial Business Response /* (1000, 8, 2014/10/07) */
Customer has decided to move to another company

Initial Business Response /* (1000, 8, 2015/03/16) */
Customer has already ported his numbers to another provider, we worked with them to get numbers ported over, refunded and cancelled
Initial Consumer Rebuttal /* (2000, 10, 2015/03/17) */
(The consumer indicated he/she ACCEPTED
the response from the business.)
The matter was satisfactorily resolvedRingCentral released the telephone number allowing me to port

Complaint: ***I am rejecting this response because: We did not have
service for those months, they should be credited regardlessThe problem is that they charged our credit card for those months despite us withdrawing approval to automatically bill the cardThey were instructed to stop billing, cancel service, and send us the bill for early terminationThey failed to do that and continued to bill the credit card for monthly serviceAccording to *** the early termination is $400, they owe us $for the two months that we were billed in error, we asked that the remaining $be split in light of THEIR ERROR! They refused and in light of them violating protections set forth by the Consumer Protection Act they will now face a lawsuite because they could not credit us $We believe our request to have been fair for both parties. Sincerely,*** ***

Complaint: ***I am rejecting this response because:
I was contacted the other day by a salesperson who said they were willing to give me a couple hindred bucks off my next billI told them it wasn't acceptable and I wanted cancellation out of my contract and refunded for the last months of paying for the digital lines and he said he didn't have the authority to do so.
Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/04/22) */
Customer is working with a sales agent they appear to be comfortable with at this time

Apologies for it being so difficult, we have posted cancellation numbers with time frames in our Support sectionThis account was cancelled on 3/1/

Ring Central has absolutely no regards for it's loyal customers who have been with them for yearsThey do not hold their account managers accountable for giving misleading information, but rather hold you, as a customer at fault for their employee's gross errors
We were informed by our account manager that our contract has expired, that our price would increase to reflect month to month pricingIf we choose to renew or terminate our contract, we should let the account manager knowWhen we indeed called the account manager to terminate the contract, she revealed that the contract was automatically renewed and that nothing can be done about itWhen we raised objections to the misleading information given by Ring Central account rep,they basically brushed us off sighting the contractual fine detailsNo accountability of themselves or their reps for providing wrong information
We even agreed to continue if they can give us one month's credit as a concession for their misrepresentation of information, but they plain refusedAbsolutely no regard for loyal customers
Stay awayWe will be taking our business to Vonage in the coming weeks

Initial Business Response /* (1000, 5, 2015/08/20) */
*** confirmed the issue was resolved on 8/We appreciate the opportunity to help here
Initial Consumer Rebuttal /* (2000, 7, 2015/08/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 8, 2015/03/24) */
We worked with the customer on 3/and confirmed the issue had been resolved and the customer said to close this one out

Initial Business Response /* (1000, 5, 2014/04/24) */
*** has provided three call samples to us that we are investigating with the originating carriersthe first two came back inconclusive, but the latest one provided this morning we have hopes that will work and we can work with the
other carrier to see why the calls are not making it over to our systemNot hitting our system means that we are not receiving the calls in these instances and that we need to work with the other carrier to resolve the issue on their system potentially with routingWe will continue working with the customer, especially if he will continue to provide call samples of the issue that we can take to the other carriers for fixing their system
Initial Consumer Rebuttal /* (3000, 7, 2014/04/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Ring Central is saying provide us with the numbers you AREN'T getting calls fromRing Central is saying it must be Comcast's fault...It must be your mailman's fault ...it must be anyone else's fault but Ring Central....after all Ring Central has already scammed customers into buying their *** service..Ring Central has scammed the public markets into buying their stock...my toll free numbers calls go through fine...but then sgain THEY CHARGE EXTRA FOR THOSE CALLSA Comm of MA DPU complaint is in the process so they can't hawk their wares here
Final Business Response /* (4000, 9, 2014/04/28) */
Hello Sir,
Unfortunately just as with the past few samples, our carrier does not even see the calls coming inThe carrier suggest that a ticket be open with the person trying to calls, individual carrierIf the call terminate to RingCentral then we would be able to help further but since they are not currently hitting our network from the three call samples we reviewed with our carrier this is what they have suggested
From the carrier: "The origination number will have to open up a ticket with their local provider to investigate why their calls are not even hitting our networkThere could be a problem with one of their ULCs routing the call, but the origination party would have to open up a ticket and get the issue resolvedHope this information helps."
You sent over an additional call center earlier this morning and it has been escalated to the carrier as wellWe will continue to work with you to get samples to the carrier but my fear is that this will not help if the pattern continues
Best Regards,
*** ***

While we are taking it as feedback, the applicable language is straight forward on this topic:
"This Agreement shall automatically renew for successive Renewal Terms as indicated above unless you deliver written notice of termination of this Agreement to RingCentral at least days prior to the applicable termination date"

*** *** ***:I have reviewed the response made by the business in reference to
data-gr-id="7">complaint ID ***, and find that this resolution is satisfactory to me but Ring Central should also state in their response to you that the they agreed the early termination fees would be waived but my other demands were flatly denied.Sincerely, *** ***

Complaint: ***I am rejecting this response because: The agreement that *** (RingCentral) and I agreed upon failed to take effectHe agreed to give us three full months of service free of charge, and unfortunately we were still charged this month. Sincerely,*** ***