RingCentral, Inc.

We have worked with the customer and have the phone system reinstalled and back in working orderThe customer has information for a specialist for any future concerns as wellIt took quite sometime to actually make contact with the customer so it was not resolved until 9/

Initial Business Response /* (1000, 8, 2015/10/19) */
This was resolved 10/after speaking with the customer
Initial Consumer Rebuttal /* (2000, 10, 2015/10/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They have given a two month refundAfter
speaking with them and discovering that they automatically give another number to a client after numbers have been ported away from themThey're stand is that they never received a letter stating that we no longer wanted serviceHowever, any other company I have ever dealt with in the phone business, assume when you port numbers away that you no longer want the service
I can see both sides of this situation however don't really feel that Ring Central took everything into consideration

Initial Business Response /* (1000, 5, 2014/07/08) */
This account was closed out on 7/7/A prior account was closed out on 12/16/as well but I assume this is not the one being referenced hereWe did not perform a refund as the customer already filed a chargeback with his credit
card provider

Initial Business Response /* (1000, 5, 2015/09/22) */
This is issue was handled by our fraud team yesterday and is believed to be resolved

We have left numerous messages and have received no replyNot sure how to proceed in light of this

This service is AMAZING and cost effective I don't know what I would do without it! I love this service!

Account was cancelledOur Terms of Service cover refunds, here is the applicable portion:
"For annual plan customers, You are purchasing the Plan Service for the full length of the applicable TermYou have thirty (30) days from the date of purchase for a prorated refundAfter thirty (30) days,
if You terminate the Plan Services prior to the end of Your Term, subject to applicable Law, You are responsible for all charges for any remaining time left on the Term as if You remained a customer through the end of the then-current Term, including, without limitation, outstanding charges, unbilled charges, Taxes, and fees, including any applicable disconnection feeIn addition, You will not be entitled to a refund for any unused portion of prepaid Term charges."

We've received about spammy sales calls from Ringcentral in the last couple daysThey're attempting to reach out to pretty much anyone in our organization that they can find onlineUnfortunately their call center hasn't gotten the message that we are not interested in RingCentral serivices
Sketchy business practices, RingcentralPlease cease and desist

Initial Business Response /* (1000, 5, 2015/04/10) */
Additional numbers were added to the account after inceptionWe discussed it with the client and have come to an understanding of the billing at this time

Initial Business Response /* (1000, 8, 2014/05/15) */
We worked with the client to help better understand how our system charges for minutesWe did provide a partial refund as a goodwill gestureWe do suggest the client moves up to the next plan as it would include more minutes and would
be cheaper over all that paying for going over the plans allotted minutes

We have attempted to reach out to the customer but have not heard backWe will continue to reach out again just noting here for Revdex.com purposes

I requested and received a Day Free Trial of Fax Service and Converted to MonthlyThere was a problem with fraud against me on my American Express Account Credit Card I used, and they withheld paymentI immediately contacted Ring Central Accounting Management circa this past week was 'Given'
a 'Complimentary Grace Extension' through November 18th, to continue using my Fax ServicesYet when I tried to use, I find my Service is SuspendedI cannot contact Management because their System won't allow me to Login to notify them of my problem with my service being SuspendedI need your assistance again as this is the 3rd time this has happened and I have Faxes to send out but can't and can't reach their managementPlease help meThank you! Sincerely, *** ***, Senior Partner-0wner *** *** *** *** ***
Immediate Restoration of my Faxing Services and an Extension of Days for the Days I've lost not including tomorrow Monday November 14th, when you process this complaint

We have been unable to resolve this issue with the customerWe have confirmed that the funds have been taken back by the credit card providerThe customer needs to contact the credit card provider to obtain the actual fundsWe understand that the customer has cancelled that credit card but this
does not change that the credit card company is the company that has the funds at this time

Initial Business Response /* (1000, 5, 2016/01/08) */
The contract is signed, the issue was not with our service but rather the customers network that we run on top of, and we offered a goodwill gesture of months of service which was refusedWe have made the efforts we can but will not be
accommodating the requests outlined here beyond the previous goodwill gesture made
Initial Consumer Rebuttal /* (3000, 7, 2016/01/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have the copy of the unsigned contract that Ring Central provided when we asked for itSo, no, it is not signed
There are no network issues hereWe paid to have that checked out too, when Ring Central wouldn't do anything to assist usThis is far and away the worst customer service I have ever experiencedThe company is unwilling to do a thing to assist us in getting their phones operational, to stand behind their product and service, or worst yet, to even call back when they say they willThe only thing they're any good at is shifting blame to their customers
Beware, everyone of this companyLook to a VOIP provider in your area that will actually come out and service their product and stand behind their word and service
This company told me several times that if they couldn't fix the problem, they would let me out of the contract and now they will notWhy they still have the Revdex.com Rating that they do, is a big question
I want a full credit for at least months, not just a month base credit (which is what they offered, not a full month credit as they claim on here - and only offered after I paid out of pocket to have their problem fixed)
Final Business Response /* (4000, 9, 2016/01/19) */
We stand by our original statement
Final Consumer Response /* (4200, 13, 2016/01/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This company has done nothing but lieI was told over and over that they would let us out of the contract if they could not resolve the issueThey told me time and again what they could not do, never what they could doI had to get someone else to fix their issue and I should be let out of the contractThey are unable to even meet me half-way

We will continue working with the customer but it is a signed contract and the terms are in the contract

Notification was sent to the email on file on 1/17, but we have gone ahead and cancelled and refunded the account as requested

Initial Business Response /* (1000, 8, 2014/11/04) */
This account was handled priorThe plan was downgraded and the contract deactivated
Initial Consumer Rebuttal /* (2000, 10, 2014/11/05) */
hi, please cancel our complaint, they took care of our issue already

The customers requirements have been met and we provided a goodwill gesture for the trouble

Initial Business Response /* (1000, 5, 2015/08/10) */
Account cancelled and refunded as requested
Initial Consumer Rebuttal /* (2000, 7, 2015/08/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They have provided a refund for the charges and cancelled the account
- without making any spurious claims about termination penalties - as requested

Account has been cancelled and a refund provided as well