Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 26, 2016. Please allow sufficient time for postal delivery
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 1, 2015. Please allow sufficient time for postal
delivery
A
representative from the Office of Customer Advocate contacted the customer by
telephone on April
22, 2015, and we are working with the customer directly to
resolve the issue
Georgia line-height: 150%;">Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have not receive any documentation to support that the business resolved this matter in writing
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 6, 2016. Please allow sufficient time for postal delivery
Thank you for your message. In the interest of protecting the
privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on October 18, 2016. Please allow sufficient time for postal delivery
A
representative from the Office of Customer Advocate contacted the customer by
telephone on
October 26, and we are working with
the customer directly to resolve the issue
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 22, 2016. Please allow sufficient time for postal delivery
It is not yet resolved, but someone did contact me and I believe that it is in the process of being resolvedI was told by one representative that the income based repayment would be processed, however another representative contacted me and processed an "in school deferment"Later I was told that because an in school deferment was processed, that it is now impossible to process the income based repayment planSince I will be graduating next week, I am told I must wait for graduation, and then possibly reapply for the repayment planSo that is the current status Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
--- I have submitted the paperwork they required, I sent them already a December letter from Social Services were they statethey are cancelling our food stamp services
Regards,
Revdex.com:
Regards,
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was informed via a letter that the payment made via the Website on May 1st, posted on May 5th, The reasoning given was that it can take two days for the payment to clear the banking informationHowever, unless I am really bad at math it seems that it took days to postThe acceptable part is that the payment back credits so that my online delinquency was removedI was also told that my loan was not considered delinquent (not sure why it was listed as such online then) as there is a six day grace periodI do not understand the language used by the company as not even credit cards mark you as delinquent in the grace periodI do not think that accounts should be marked delinquent automatically unless a person actually isIt seems very unclear to the client.I was also informed that unless I have another loan to consolidate that my loan cannot be transferred to another servicer as only when I consolidate can I select a new servicerWhen I initially consolidated my loans on studentloans.gov, I was not given the option of who to select as a servicer (a feature now added) so don't understand why I never had the option or have the option nowIt seems very backwards that as a student consumer I am stuck with my servicer even if their performance is less than satisfactory and their communication lacks overallThis year as stated earlier, I had to resent my IBR request renewal three times before it was takenI am not sure why I have less choices for my loan servicer than people who morgage a house haveIt seems very much against the best interest of the consumer / clientPlease help me get through the red tape of changing my servicerI know my loans were transfered from Sallie Mae to Navient so I don't see why one more transfer led by me and not the company is a big deal
A
representative from the Office of Customer Advocate contacted the customer by
telephone on June 24,
2015, and we are working with the customer directly to
resolve the issue
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have not recieved a message from the business or the Revdex.com
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowI have yet to be assisted by anyone from Navient on this matter Sent several emails and have attempted to speak with department head(s) to no avail
Regards,
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 5, 2016. Please allow sufficient time for postal delivery
line-height: 150%;">Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Problem:
I PAID my student loan according to the contract to get out of defaultIt stated that my credit history and everything else derogatory would be REMOVED from the three credit reporting agenciesNAVIENT has me listed TWICE, ONCE AS THE CONTRACT STATED, AND THE OTHER WITH THE POOR PAYMENT HISTORY and yet again slm/SALLE MAE as NEGATIVETranslate
Desired Settlement:
select
Desired Outcome:
bOTH OF THE SLM ACCOUNTS SHOULD BE REMOVED FROM MY CREDIT REPORT AND ONLY THE NAVIENT WITH A PERFECT PAYMENT HISTORY AND GOOD STANDING BE SHOWNTranslate
Consumer
Most Recent Message
Date Sent: 11/29/12:03:PMNavient bought both of my slm ie salle mae loansThe contract was to delete them from all three credit reports and replace with one Navient account in GOOD standing and NO NEGATIVE PAYMENT HISTORYPlease do this ASAP I am trying to move my sons out of this gang INFESTED NeighborhoodThe three credit repoting agencies shows negative payment historyYe contract I signed states it will be removed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowI want to be removed from their call list it has caused me great mental stress and I may pursue compensation for my stress medical treatment this has caused me to go through
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowI would like the matter to be addressed here and not via mailed letterI am still waiting for my original request and will file another complaint if this letter is received before the requested information
Regards,
*** ***
Thank you for
your message. In the
interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 12, 2015. Please allow sufficient time for postal
delivery
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 26, 2016. Please allow sufficient time for postal delivery
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 1, 2015. Please allow sufficient time for postal
delivery
A
representative from the Office of Customer Advocate contacted the customer by
telephone on April
22, 2015, and we are working with the customer directly to
resolve the issue
Georgia line-height: 150%;">Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have not receive any documentation to support that the business resolved this matter in writing
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 6, 2016. Please allow sufficient time for postal delivery
Thank you for your message. In the interest of protecting the
privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on October 18, 2016. Please allow sufficient time for postal delivery
A
representative from the Office of Customer Advocate contacted the customer by
telephone on
October 26, and we are working with
the customer directly to resolve the issue
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 22, 2016. Please allow sufficient time for postal delivery
It is not yet resolved, but someone did contact me and I believe that it is in the process of being resolvedI was told by one representative that the income based repayment would be processed, however another representative contacted me and processed an "in school deferment"Later I was told that because an in school deferment was processed, that it is now impossible to process the income based repayment planSince I will be graduating next week, I am told I must wait for graduation, and then possibly reapply for the repayment planSo that is the current status Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
--- I have submitted the paperwork they required, I sent them already a December letter from Social Services were they statethey are cancelling our food stamp services
Regards,
Revdex.com:
Regards,
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was informed via a letter that the payment made via the Website on May 1st, posted on May 5th, The reasoning given was that it can take two days for the payment to clear the banking informationHowever, unless I am really bad at math it seems that it took days to postThe acceptable part is that the payment back credits so that my online delinquency was removedI was also told that my loan was not considered delinquent (not sure why it was listed as such online then) as there is a six day grace periodI do not understand the language used by the company as not even credit cards mark you as delinquent in the grace periodI do not think that accounts should be marked delinquent automatically unless a person actually isIt seems very unclear to the client.I was also informed that unless I have another loan to consolidate that my loan cannot be transferred to another servicer as only when I consolidate can I select a new servicerWhen I initially consolidated my loans on studentloans.gov, I was not given the option of who to select as a servicer (a feature now added) so don't understand why I never had the option or have the option nowIt seems very backwards that as a student consumer I am stuck with my servicer even if their performance is less than satisfactory and their communication lacks overallThis year as stated earlier, I had to resent my IBR request renewal three times before it was takenI am not sure why I have less choices for my loan servicer than people who morgage a house haveIt seems very much against the best interest of the consumer / clientPlease help me get through the red tape of changing my servicerI know my loans were transfered from Sallie Mae to Navient so I don't see why one more transfer led by me and not the company is a big deal
A
representative from the Office of Customer Advocate contacted the customer by
telephone on June 24,
2015, and we are working with the customer directly to
resolve the issue
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have not recieved a message from the business or the Revdex.com
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowI have yet to be assisted by anyone from Navient on this matter Sent several emails and have attempted to speak with department head(s) to no avail
Regards,
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 5, 2016. Please allow sufficient time for postal delivery
line-height: 150%;">Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Problem:
I PAID my student loan according to the contract to get out of defaultIt stated that my credit history and everything else derogatory would be REMOVED from the three credit reporting agenciesNAVIENT has me listed TWICE, ONCE AS THE CONTRACT STATED, AND THE OTHER WITH THE POOR PAYMENT HISTORY and yet again slm/SALLE MAE as NEGATIVETranslate
Desired Settlement:
select
Desired Outcome:
bOTH OF THE SLM ACCOUNTS SHOULD BE REMOVED FROM MY CREDIT REPORT AND ONLY THE NAVIENT WITH A PERFECT PAYMENT HISTORY AND GOOD STANDING BE SHOWNTranslate
Consumer
Most Recent Message
Date Sent: 11/29/12:03:PMNavient bought both of my slm ie salle mae loansThe contract was to delete them from all three credit reports and replace with one Navient account in GOOD standing and NO NEGATIVE PAYMENT HISTORYPlease do this ASAP I am trying to move my sons out of this gang INFESTED NeighborhoodThe three credit repoting agencies shows negative payment historyYe contract I signed states it will be removed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowI want to be removed from their call list it has caused me great mental stress and I may pursue compensation for my stress medical treatment this has caused me to go through
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowI would like the matter to be addressed here and not via mailed letterI am still waiting for my original request and will file another complaint if this letter is received before the requested information
Regards,
*** ***
Thank you for
your message. In the
interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 12, 2015. Please allow sufficient time for postal
delivery
A representative from the Office of
Customer
Advocate contacted the customer by telephone on April 27, and resolved the
issue with the customer