Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 6, 2016. Please allow sufficient time for postal delivery
Georgia line-height: 150%;">Revdex.com:
I have not received a response by mail made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint I also have not been able to get anyone to return my voicemail that was left at the number and extension that was left in a message on my number
A
representative from the Office of Customer Advocate contacted the customer by
telephone on
May 10, and we are working with
the customer directly to resolve the issue
Georgia line-height: 150%;">Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have not receive any documentation to support that the business resolved this matter in writing
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I spoke with the company and recorded the message on my iPad, but this system does not accept the this file typeThis is the situation: I made an extra payment on the day of my loan automatic payment and an option to "Pay Loan Individually" was providedI clicked the button to pay on my lower balanceHowever, today I looked and the money was applied to both loansThe "Customer Advocate" assigned to my Revdex.com case informed me that there is a department/ automated system that tracks theses "individual payments" and changes it! I informed her that was deceptive, she apologized for my feelings, however that is the way Navient worksShe said that if I want to pay the loan individually a customer service representative would be "more than happy" to assist meBased on past experience "more than happy"= a customer service representative telling me that it is not possible until I am angry and asked to speak with a managerThis is a monthly minute process on average! This practice is purposefully deceptive and difficult!
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 5, 2016. Please allow sufficient time for postal delivery
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowI would like the matter to be addressed here and not via mailed letterI am still waiting for my original request and will file another complaint if this letter is received before the requested information
Regards,
*** ***
Revdex.com:
Regards,
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was informed via a letter that the payment made via the Website on May 1st, posted on May 5th, The reasoning given was that it can take two days for the payment to clear the banking informationHowever, unless I am really bad at math it seems that it took days to postThe acceptable part is that the payment back credits so that my online delinquency was removedI was also told that my loan was not considered delinquent (not sure why it was listed as such online then) as there is a six day grace periodI do not understand the language used by the company as not even credit cards mark you as delinquent in the grace periodI do not think that accounts should be marked delinquent automatically unless a person actually isIt seems very unclear to the client.I was also informed that unless I have another loan to consolidate that my loan cannot be transferred to another servicer as only when I consolidate can I select a new servicerWhen I initially consolidated my loans on studentloans.gov, I was not given the option of who to select as a servicer (a feature now added) so don't understand why I never had the option or have the option nowIt seems very backwards that as a student consumer I am stuck with my servicer even if their performance is less than satisfactory and their communication lacks overallThis year as stated earlier, I had to resent my IBR request renewal three times before it was takenI am not sure why I have less choices for my loan servicer than people who morgage a house haveIt seems very much against the best interest of the consumer / clientPlease help me get through the red tape of changing my servicerI know my loans were transfered from Sallie Mae to Navient so I don't see why one more transfer led by me and not the company is a big deal
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Problem:
I have reached out to Navient 6+ times this month in an attempt to lower my payment amountI am unemployed and have zero income to cover the paymentI have left several voicemails for the Ahmbudsman but haven't received any communication backThey claim to have sent me a financial worksheet but I have not received anything and it has no bearing on a zero incomeis not an issue of mis-managing my money - I have zero income to manage and am attempting to have them lower the payment amount so I can at least give them some moneyTranslate
Desired Outcome:
It is my hope that someone from Navient will lower the payment amount to a reasonable amount (200) so that I am able to meet my payment obligation until I am employed again
A
representative from the Office of Customer Advocate contacted the customer by
telephone on June 24,
2015, and we are working with the customer directly to
resolve the issue
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
--- I have submitted the paperwork they required, I sent them already a December letter from Social Services were they statethey are cancelling our food stamp services
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have not recieved a message from the business or the Revdex.com
Regards,
It is not yet resolved, but someone did contact me and I believe that it is in the process of being resolvedI was told by one representative that the income based repayment would be processed, however another representative contacted me and processed an "in school deferment"Later I was told that because an in school deferment was processed, that it is now impossible to process the income based repayment planSince I will be graduating next week, I am told I must wait for graduation, and then possibly reapply for the repayment planSo that is the current status Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on December 10, 2015. Please allow sufficient time for
postal delivery
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 22, 2016. Please allow sufficient time for postal delivery
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowI have yet to be assisted by anyone from Navient on this matter Sent several emails and have attempted to speak with department head(s) to no avail
Regards,
A
representative from the Office of Customer Advocate contacted the customer by
telephone on
October 26, and we are working with
the customer directly to resolve the issue
line-height: 150%;">Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Problem:
I PAID my student loan according to the contract to get out of defaultIt stated that my credit history and everything else derogatory would be REMOVED from the three credit reporting agenciesNAVIENT has me listed TWICE, ONCE AS THE CONTRACT STATED, AND THE OTHER WITH THE POOR PAYMENT HISTORY and yet again slm/SALLE MAE as NEGATIVETranslate
Desired Settlement:
select
Desired Outcome:
bOTH OF THE SLM ACCOUNTS SHOULD BE REMOVED FROM MY CREDIT REPORT AND ONLY THE NAVIENT WITH A PERFECT PAYMENT HISTORY AND GOOD STANDING BE SHOWNTranslate
Consumer
Most Recent Message
Date Sent: 11/29/12:03:PMNavient bought both of my slm ie salle mae loansThe contract was to delete them from all three credit reports and replace with one Navient account in GOOD standing and NO NEGATIVE PAYMENT HISTORYPlease do this ASAP I am trying to move my sons out of this gang INFESTED NeighborhoodThe three credit repoting agencies shows negative payment historyYe contract I signed states it will be removed
A representative from the Office of
Customer
Advocate contacted the customer by telephone on April 11, and
resolved the issue with the customer
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 6, 2016. Please allow sufficient time for postal delivery
Georgia line-height: 150%;">Revdex.com:
I have not received a response by mail made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint I also have not been able to get anyone to return my voicemail that was left at the number and extension that was left in a message on my number
A
representative from the Office of Customer Advocate contacted the customer by
telephone on
May 10, and we are working with
the customer directly to resolve the issue
Georgia line-height: 150%;">Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have not receive any documentation to support that the business resolved this matter in writing
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I spoke with the company and recorded the message on my iPad, but this system does not accept the this file typeThis is the situation: I made an extra payment on the day of my loan automatic payment and an option to "Pay Loan Individually" was providedI clicked the button to pay on my lower balanceHowever, today I looked and the money was applied to both loansThe "Customer Advocate" assigned to my Revdex.com case informed me that there is a department/ automated system that tracks theses "individual payments" and changes it! I informed her that was deceptive, she apologized for my feelings, however that is the way Navient worksShe said that if I want to pay the loan individually a customer service representative would be "more than happy" to assist meBased on past experience "more than happy"= a customer service representative telling me that it is not possible until I am angry and asked to speak with a managerThis is a monthly minute process on average! This practice is purposefully deceptive and difficult!
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 5, 2016. Please allow sufficient time for postal delivery
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowI would like the matter to be addressed here and not via mailed letterI am still waiting for my original request and will file another complaint if this letter is received before the requested information
Regards,
*** ***
Revdex.com:
Regards,
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was informed via a letter that the payment made via the Website on May 1st, posted on May 5th, The reasoning given was that it can take two days for the payment to clear the banking informationHowever, unless I am really bad at math it seems that it took days to postThe acceptable part is that the payment back credits so that my online delinquency was removedI was also told that my loan was not considered delinquent (not sure why it was listed as such online then) as there is a six day grace periodI do not understand the language used by the company as not even credit cards mark you as delinquent in the grace periodI do not think that accounts should be marked delinquent automatically unless a person actually isIt seems very unclear to the client.I was also informed that unless I have another loan to consolidate that my loan cannot be transferred to another servicer as only when I consolidate can I select a new servicerWhen I initially consolidated my loans on studentloans.gov, I was not given the option of who to select as a servicer (a feature now added) so don't understand why I never had the option or have the option nowIt seems very backwards that as a student consumer I am stuck with my servicer even if their performance is less than satisfactory and their communication lacks overallThis year as stated earlier, I had to resent my IBR request renewal three times before it was takenI am not sure why I have less choices for my loan servicer than people who morgage a house haveIt seems very much against the best interest of the consumer / clientPlease help me get through the red tape of changing my servicerI know my loans were transfered from Sallie Mae to Navient so I don't see why one more transfer led by me and not the company is a big deal
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Problem:
I have reached out to Navient 6+ times this month in an attempt to lower my payment amountI am unemployed and have zero income to cover the paymentI have left several voicemails for the Ahmbudsman but haven't received any communication backThey claim to have sent me a financial worksheet but I have not received anything and it has no bearing on a zero incomeis not an issue of mis-managing my money - I have zero income to manage and am attempting to have them lower the payment amount so I can at least give them some moneyTranslate
Desired Outcome:
It is my hope that someone from Navient will lower the payment amount to a reasonable amount (200) so that I am able to meet my payment obligation until I am employed again
A
representative from the Office of Customer Advocate contacted the customer by
telephone on June 24,
2015, and we are working with the customer directly to
resolve the issue
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
--- I have submitted the paperwork they required, I sent them already a December letter from Social Services were they statethey are cancelling our food stamp services
Regards,
A representative from the Office of Customer Advocate contacted the customer by telephone on February 24,
and resolved the issue with the customer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have not recieved a message from the business or the Revdex.com
Regards,
It is not yet resolved, but someone did contact me and I believe that it is in the process of being resolvedI was told by one representative that the income based repayment would be processed, however another representative contacted me and processed an "in school deferment"Later I was told that because an in school deferment was processed, that it is now impossible to process the income based repayment planSince I will be graduating next week, I am told I must wait for graduation, and then possibly reapply for the repayment planSo that is the current status Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on December 10, 2015. Please allow sufficient time for
postal delivery
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 22, 2016. Please allow sufficient time for postal delivery
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowI have yet to be assisted by anyone from Navient on this matter Sent several emails and have attempted to speak with department head(s) to no avail
Regards,
A
representative from the Office of Customer Advocate contacted the customer by
telephone on
October 26, and we are working with
the customer directly to resolve the issue
line-height: 150%;">Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Problem:
I PAID my student loan according to the contract to get out of defaultIt stated that my credit history and everything else derogatory would be REMOVED from the three credit reporting agenciesNAVIENT has me listed TWICE, ONCE AS THE CONTRACT STATED, AND THE OTHER WITH THE POOR PAYMENT HISTORY and yet again slm/SALLE MAE as NEGATIVETranslate
Desired Settlement:
select
Desired Outcome:
bOTH OF THE SLM ACCOUNTS SHOULD BE REMOVED FROM MY CREDIT REPORT AND ONLY THE NAVIENT WITH A PERFECT PAYMENT HISTORY AND GOOD STANDING BE SHOWNTranslate
Consumer
Most Recent Message
Date Sent: 11/29/12:03:PMNavient bought both of my slm ie salle mae loansThe contract was to delete them from all three credit reports and replace with one Navient account in GOOD standing and NO NEGATIVE PAYMENT HISTORYPlease do this ASAP I am trying to move my sons out of this gang INFESTED NeighborhoodThe three credit repoting agencies shows negative payment historyYe contract I signed states it will be removed