Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Problem:
I'm getting bills or payment due on my school loan againI'm still a student in respiratory therapy schoolA deferment was filled out this summer & my college at the end of August faxed Navient an active student statusOnce again, I'm getting bill/payment notices on my school loanI called Navient & was told, have the college again (fax # 1-866-266-1078) my active student statusThe college contacted me yesterday saying the fax aborted after every attempt, a total of five attempts!
Translate
Desired Resolution / Outcome
Desired Resolution:
Contact by the business
select
Desired Outcome:
May I please see ALL my schools loans reflecting my college student status & no longer receive bills that say payments due!
Thank you for
your message. In the
interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 22, 2015. Please allow sufficient time for postal delivery
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 21, 2016. Please allow sufficient time for postal delivery
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I realize that Navient cannot "help" me in this matter, but Navient is the focal point for this problem in the Student Loan Process. Somehow, somewhere, they have reported or directed the US Dept of Ed or the Lender they represent to attach my tax returns even though it was obvious I was doing my best to set up a "wage-based" paymentUntil they can trace down why and where my tax returns have went and find someone to release them, I am not happy with anything Navient, FH Cann & Associates, the Dept of Education or the Treasury Dept have handled or caused this issue. They all need to talk to each other & find a way to resolve this issue
Regards,
Navient customer service reps are extremely unprofessional and non helpfulI have spoken to many reps promising to send a physical copy of an application to lower my payments AND email (to be safe and sure to receive one) for months nothing arrivesThey make it extremely hard to lower payments even when you qualifyI recently spoke to rep James M*** who especially did not represent the company wellHe was condescending and unproductive I asked to be transferred to someone who could help and he told me I couldn't be transferred to anyone I kept asking for his supervisor Krista Henderson who was equally unhelpful and provided no solutions to my issue other than to tack on more interest to my loanI would absolutely not recommend this company or customer service to anyoneThose two employees certainly do not represent a company well
I am due to have a baby any day and explained I would not be able to handle this now anymore and came to find out if I attempted the application it wouldn't be processed for a month!!! I asked since the hectic situation I am in to postpone one month so the app could be processed to which no help was offeredDisgusting!!
Tell us why here
A
representative from the Office of Customer
Advocate contacted the customer by telephone on May 5, and resolved the
issue with the customer
A
representative from the Office of Customer Advocate contacted the customer by
telephone on August
4, 2015, and we are working with the customer directly to
resolve the issue
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 9, 2015. Please allow sufficient time for
postal delivery
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10587022, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowI was contacted by the business but, very to no efforts were made in resolving. There was additional steps that could have been made to better understand or look into the issue.
Regards,
I HATE NAVIENT!!! SALLIE MAY WAS TERRIBLE, BUT NAVIENT TAKES THE CAKE! LONG STORY SHORT EVERY SINGLE TIME I HAVE EVER HAD THE DISPLEASURE OF CALLING CUSTOMER SERVICE THEY HAVE GIVEN ME INCORRECT INFORMATIONTHE CUSTOMER SERVICE IS HORRENDOUS! THE REPRESENTATIVES ARE ALMOST NEVER COMPLETELY FLUENT IN ENGLISH AND THAT I AM SURPRISED NO ONE ON HERE HAS BROUGHT THAT POINT UPI HAVE BEEN TRANSFERRED FROM DEPARTMENT TO DEPARTMENT AND BEEN ON THE LINE WITH THEM FOR OVER AN HOUR, ONLY TO GET INCORRECT INFORMATIONTRUST NOTHING THEY SAYAND FOR SOME REASON A MANAGER IS NEVER AVAILABLENOT ONE PERSON I HAVE EVER DEALT WITH AT NAVIENT HAS EVER HELPED ME AND GIVEN ME CORRECT INFORMATION ON MY ACCOUNTI HATE NAVIENTTHERE IS A LOAN FORGIVENESS PROGRAM WHERE IF YOU ARE MEDICALLY DISABLED YOUR FEDERAL LOAN AND POSSIBLY ANY PRIVATE LOANS MAY BE EXCUSED WITH PROPER DOCUMENTATION FROM YOUR PHYSICIAN AND AFTER NAVIENT REVIEWS ITIT IS CALLED A TOTAL PERMANENT DISABILITYASK THEM ABOUT IT, OBVIOUSLY THEY DON'T ADVERTISE IT OR TELL YOU ABOUT ITIF IT IS EXCUSED, SAVE AND PREPARE FOR THE IRS TO COUNT THE AMOUNT THEY EXCUSE AS INCOME, SO SAVE AND PREPARE TO PAY THE TAXES ON ITNAVIENT IS THE ABSOLUTE WORST COMPANY I HAVE EVER DEALT WITHI HATE NAVIENT
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
roblem:
There are five accounts reporting on my credit report as past due when they were included in my bankruptcyAccount numbers 502935047393XXXX; 502935047393XXXX; 502935047393XXXX; 502935047393XXXX; 502935047393XXXX all should have a zero balancePlease correct this on my credit reportTranslate
Desired Resolution / Outcome
Desired Resolution:
Correction to a credit report
select
Desired Outcome:
Update the accounts to reflect a zero balanceTranslate
A
representative from the Office of Customer Advocate contacted the customer by
telephone on April 1, 2015, and we are working with the customer directly to
resolve the issue
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Based on your note, I should have received a letter from Navient and I have not received anything regarding this matter
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service
on March 16, 2016. Please allow sufficient time for postal
delivery
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 18, 2015. Please allow sufficient time for
postal delivery
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The mail that I received has not given me any new informationIt only states that I am not eligible for the rate reduction program becuase I have taken on more debtIt appears to me like a canned email, and in my opinion is it only a way to circumvent the Revdex.com Complaint processIt does not address my issue
There is no definition on how to become eligible or other options offered for a reduced paymentIt does not make sense that I would not be eligible becuase I have taken on more debtIt makes sense to me that I would be more eligible because I have incurred more debt for such necessary things as medical bills (higher credit card balances)This issue stems from the fact that I was misled by them that I could extend this program by just calling at the appropriate time(which I'm glad I did)
If I was told a year ago, that I would have to apply and qualify for it, I would have tried to make different choices where I couldOr in the very least tried the best I could to 'retain' my eligibility status for this programMy payment in essence is being increased over 40% in one month, with only a month notification (Less if I would not have been proactive and called)
I need a path, or plan to have my payment lower that what they are proposingI've moved as much of the debt as I could away from Navient because Great Lakes(one of their competitors) has 'Much' better customer service, and offered me a graduated repayment planWhere my payments start out low and increase over the years(allowing for time to adjust, get raises with my employer, etc...) I wish I could have moved all the debt away from Navient, or they would at least care enough to try and help, with programs like Great Lakes offersRegards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
In January 2015, I checked the Navient website for tax informationAn alluring statement mentioned that tens of thousands of people had already paid off their student loans in Based on this enticement, I sent a significant check to cover a large part of my outstanding student loansI clearly indicated on the check and in a letter that I wanted the amount applied to the principle.The check was cashed by Navient on Feb 12, when the funds were taken out of my bank accountSince then, the money has vanished. Until the present, Navient has neither credited my account nor outlined steps to find the missing moneyLoan interest continues to accrue on the full amountThe student loan payments are up to dateOther payments on the loan principle have been made, without problem(One was most recently credited outside the bill cycle.)I have repeatedly contacted Navient by email, but not received a response. Complaints through other channels have yielded a couple of phone messages, including via the Revdex.com, which I have responded to with a request for contact by email or secured messaging on the Navient websiteI have received no response. I even faxed all relevant documentation to NavientAgain, no response. As of March 1, there was no resolution to the missing money
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Problem:
I'm getting bills or payment due on my school loan againI'm still a student in respiratory therapy schoolA deferment was filled out this summer & my college at the end of August faxed Navient an active student statusOnce again, I'm getting bill/payment notices on my school loanI called Navient & was told, have the college again (fax # 1-866-266-1078) my active student statusThe college contacted me yesterday saying the fax aborted after every attempt, a total of five attempts!
Translate
Desired Resolution / Outcome
Desired Resolution:
Contact by the business
select
Desired Outcome:
May I please see ALL my schools loans reflecting my college student status & no longer receive bills that say payments due!
Thank you for
your message. In the
interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 22, 2015. Please allow sufficient time for postal delivery
A representative from the Office
of Customer
Advocate contacted the customer by telephone on October 27, and resolved
the issue with the customer
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 21, 2016. Please allow sufficient time for postal delivery
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I realize that Navient cannot "help" me in this matter, but Navient is the focal point for this problem in the Student Loan Process. Somehow, somewhere, they have reported or directed the US Dept of Ed or the Lender they represent to attach my tax returns even though it was obvious I was doing my best to set up a "wage-based" paymentUntil they can trace down why and where my tax returns have went and find someone to release them, I am not happy with anything Navient, FH Cann & Associates, the Dept of Education or the Treasury Dept have handled or caused this issue. They all need to talk to each other & find a way to resolve this issue
Regards,
Navient customer service reps are extremely unprofessional and non helpfulI have spoken to many reps promising to send a physical copy of an application to lower my payments AND email (to be safe and sure to receive one) for months nothing arrivesThey make it extremely hard to lower payments even when you qualifyI recently spoke to rep James M*** who especially did not represent the company wellHe was condescending and unproductive I asked to be transferred to someone who could help and he told me I couldn't be transferred to anyone I kept asking for his supervisor Krista Henderson who was equally unhelpful and provided no solutions to my issue other than to tack on more interest to my loanI would absolutely not recommend this company or customer service to anyoneThose two employees certainly do not represent a company well
I am due to have a baby any day and explained I would not be able to handle this now anymore and came to find out if I attempted the application it wouldn't be processed for a month!!! I asked since the hectic situation I am in to postpone one month so the app could be processed to which no help was offeredDisgusting!!
A representative from the Office
of Customer
Advocate contacted the customer by telephone on May 19, and resolved the
issue with the customer
Tell us why here
A
representative from the Office of Customer
Advocate contacted the customer by telephone on May 5, and resolved the
issue with the customer
A
representative from the Office of Customer Advocate contacted the customer by
telephone on August
4, 2015, and we are working with the customer directly to
resolve the issue
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 9, 2015. Please allow sufficient time for
postal delivery
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10587022, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowI was contacted by the business but, very to no efforts were made in resolving. There was additional steps that could have been made to better understand or look into the issue.
Regards,
I HATE NAVIENT!!! SALLIE MAY WAS TERRIBLE, BUT NAVIENT TAKES THE CAKE! LONG STORY SHORT EVERY SINGLE TIME I HAVE EVER HAD THE DISPLEASURE OF CALLING CUSTOMER SERVICE THEY HAVE GIVEN ME INCORRECT INFORMATIONTHE CUSTOMER SERVICE IS HORRENDOUS! THE REPRESENTATIVES ARE ALMOST NEVER COMPLETELY FLUENT IN ENGLISH AND THAT I AM SURPRISED NO ONE ON HERE HAS BROUGHT THAT POINT UPI HAVE BEEN TRANSFERRED FROM DEPARTMENT TO DEPARTMENT AND BEEN ON THE LINE WITH THEM FOR OVER AN HOUR, ONLY TO GET INCORRECT INFORMATIONTRUST NOTHING THEY SAYAND FOR SOME REASON A MANAGER IS NEVER AVAILABLENOT ONE PERSON I HAVE EVER DEALT WITH AT NAVIENT HAS EVER HELPED ME AND GIVEN ME CORRECT INFORMATION ON MY ACCOUNTI HATE NAVIENTTHERE IS A LOAN FORGIVENESS PROGRAM WHERE IF YOU ARE MEDICALLY DISABLED YOUR FEDERAL LOAN AND POSSIBLY ANY PRIVATE LOANS MAY BE EXCUSED WITH PROPER DOCUMENTATION FROM YOUR PHYSICIAN AND AFTER NAVIENT REVIEWS ITIT IS CALLED A TOTAL PERMANENT DISABILITYASK THEM ABOUT IT, OBVIOUSLY THEY DON'T ADVERTISE IT OR TELL YOU ABOUT ITIF IT IS EXCUSED, SAVE AND PREPARE FOR THE IRS TO COUNT THE AMOUNT THEY EXCUSE AS INCOME, SO SAVE AND PREPARE TO PAY THE TAXES ON ITNAVIENT IS THE ABSOLUTE WORST COMPANY I HAVE EVER DEALT WITHI HATE NAVIENT
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
roblem:
There are five accounts reporting on my credit report as past due when they were included in my bankruptcyAccount numbers 502935047393XXXX; 502935047393XXXX; 502935047393XXXX; 502935047393XXXX; 502935047393XXXX all should have a zero balancePlease correct this on my credit reportTranslate
Desired Resolution / Outcome
Desired Resolution:
Correction to a credit report
select
Desired Outcome:
Update the accounts to reflect a zero balanceTranslate
A
representative from the Office of Customer Advocate contacted the customer by
telephone on April 1, 2015, and we are working with the customer directly to
resolve the issue
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Based on your note, I should have received a letter from Navient and I have not received anything regarding this matter
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service
on March 16, 2016. Please allow sufficient time for postal
delivery
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 18, 2015. Please allow sufficient time for
postal delivery
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The mail that I received has not given me any new informationIt only states that I am not eligible for the rate reduction program becuase I have taken on more debtIt appears to me like a canned email, and in my opinion is it only a way to circumvent the Revdex.com Complaint processIt does not address my issue
There is no definition on how to become eligible or other options offered for a reduced paymentIt does not make sense that I would not be eligible becuase I have taken on more debtIt makes sense to me that I would be more eligible because I have incurred more debt for such necessary things as medical bills (higher credit card balances)This issue stems from the fact that I was misled by them that I could extend this program by just calling at the appropriate time(which I'm glad I did)
If I was told a year ago, that I would have to apply and qualify for it, I would have tried to make different choices where I couldOr in the very least tried the best I could to 'retain' my eligibility status for this programMy payment in essence is being increased over 40% in one month, with only a month notification (Less if I would not have been proactive and called)
I need a path, or plan to have my payment lower that what they are proposingI've moved as much of the debt as I could away from Navient because Great Lakes(one of their competitors) has 'Much' better customer service, and offered me a graduated repayment planWhere my payments start out low and increase over the years(allowing for time to adjust, get raises with my employer, etc...) I wish I could have moved all the debt away from Navient, or they would at least care enough to try and help, with programs like Great Lakes offersRegards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
In January 2015, I checked the Navient website for tax informationAn alluring statement mentioned that tens of thousands of people had already paid off their student loans in Based on this enticement, I sent a significant check to cover a large part of my outstanding student loansI clearly indicated on the check and in a letter that I wanted the amount applied to the principle.The check was cashed by Navient on Feb 12, when the funds were taken out of my bank accountSince then, the money has vanished. Until the present, Navient has neither credited my account nor outlined steps to find the missing moneyLoan interest continues to accrue on the full amountThe student loan payments are up to dateOther payments on the loan principle have been made, without problem(One was most recently credited outside the bill cycle.)I have repeatedly contacted Navient by email, but not received a response. Complaints through other channels have yielded a couple of phone messages, including via the Revdex.com, which I have responded to with a request for contact by email or secured messaging on the Navient websiteI have received no response. I even faxed all relevant documentation to NavientAgain, no response. As of March 1, there was no resolution to the missing money
A representative from the Office
of Customer
Advocate contacted the customer by telephone on September 18, and resolved
the issue with the customer