Tell us why here
A
representative from the Office of Customer
Advocate contacted the customer by telephone on May 5, and resolved the
issue with the customer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Problem:
I'm getting bills or payment due on my school loan againI'm still a student in respiratory therapy schoolA deferment was filled out this summer & my college at the end of August faxed Navient an active student statusOnce again, I'm getting bill/payment notices on my school loanI called Navient & was told, have the college again (fax # 1-866-266-1078) my active student statusThe college contacted me yesterday saying the fax aborted after every attempt, a total of five attempts!
Translate
Desired Resolution / Outcome
Desired Resolution:
Contact by the business
select
Desired Outcome:
May I please see ALL my schools loans reflecting my college student status & no longer receive bills that say payments due!
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on September 15, 2015. Please allow sufficient time for
postal delivery
I HATE NAVIENT!!! SALLIE MAY WAS TERRIBLE, BUT NAVIENT TAKES THE CAKE! LONG STORY SHORT EVERY SINGLE TIME I HAVE EVER HAD THE DISPLEASURE OF CALLING CUSTOMER SERVICE THEY HAVE GIVEN ME INCORRECT INFORMATIONTHE CUSTOMER SERVICE IS HORRENDOUS! THE REPRESENTATIVES ARE ALMOST NEVER COMPLETELY FLUENT IN ENGLISH AND THAT I AM SURPRISED NO ONE ON HERE HAS BROUGHT THAT POINT UPI HAVE BEEN TRANSFERRED FROM DEPARTMENT TO DEPARTMENT AND BEEN ON THE LINE WITH THEM FOR OVER AN HOUR, ONLY TO GET INCORRECT INFORMATIONTRUST NOTHING THEY SAYAND FOR SOME REASON A MANAGER IS NEVER AVAILABLENOT ONE PERSON I HAVE EVER DEALT WITH AT NAVIENT HAS EVER HELPED ME AND GIVEN ME CORRECT INFORMATION ON MY ACCOUNTI HATE NAVIENTTHERE IS A LOAN FORGIVENESS PROGRAM WHERE IF YOU ARE MEDICALLY DISABLED YOUR FEDERAL LOAN AND POSSIBLY ANY PRIVATE LOANS MAY BE EXCUSED WITH PROPER DOCUMENTATION FROM YOUR PHYSICIAN AND AFTER NAVIENT REVIEWS ITIT IS CALLED A TOTAL PERMANENT DISABILITYASK THEM ABOUT IT, OBVIOUSLY THEY DON'T ADVERTISE IT OR TELL YOU ABOUT ITIF IT IS EXCUSED, SAVE AND PREPARE FOR THE IRS TO COUNT THE AMOUNT THEY EXCUSE AS INCOME, SO SAVE AND PREPARE TO PAY THE TAXES ON ITNAVIENT IS THE ABSOLUTE WORST COMPANY I HAVE EVER DEALT WITHI HATE NAVIENT
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 18, 2015. We are working directly with the customer to resolve the issue
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on December 16, 2016. Please allow sufficient time for
postal delivery
A
representative from the Office of Customer Advocate contacted the customer by
telephone on August
4, 2015, and we are working with the customer directly to
resolve the issue
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10587022, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowI was contacted by the business but, very to no efforts were made in resolving. There was additional steps that could have been made to better understand or look into the issue.
Regards,
Thank you for
your message. In the
interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 22, 2015. Please allow sufficient time for postal delivery
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Dear Sir or Madam,
Per my discussion with your customer service unit I am providing my credit report that reflects the negative reporting. Based on my complaints I am providing the detail of what needs to be corrected.
1. I acknowledge that you have an account that you stated originated in 2003. I have and am disputing the account. I did not attend University of Phoenix and they were distributed monies however they were not entitled to any payment because I did not attend their courses. I attended an orientation, signed up for school; however the school was not accredited for the course structure I wanted t take. Once University of Phoenix disclosed the lack of accreditation, I opted to attend Central New Mexico University where I completed my CIS associate’s degreeAny payment they would have received is incorrect and fraudulent and I formally dispute this account
2. Sallie Mae is the original loan that I signed the Promissory notes for. The accounts were assumed by Navient and Department of Education however the Sallie Mae accounts were not correctly updated to reflect that the accounts were assumed by Navient and Department of Education. The Sallie Mae account is appearing on my credit report as Closed with No Status. Either the accounts for Sallie Mae be removed to reflect only the Navient and Department of Education OR the Sallie Mae accounts be updated to reflect the accounts were transferred to Navient and no balance is owed. Currently, all three accounts are being reported for Sallie Mae, Navient and Department of Education which is increasing the amount of owed Installment Loans. The amounts are being duplicated to appear that I owe more on the Installment Loans than what is owed and this reporting makes my Installment Loans to be too high, thus causing the lender to deny my request for a mortgage loan because it shows I have a high balance owed for the Installment Loans. I would like this updated immediately to remove or update as I have requested
3. I initially provided that I was in a forbearance status. My initial credit report reflected that I was Late and the account was past due more than days. Since my dispute the status has been updated to reflect I am current however the comments have not been updated to reflect that I was not delinquent more than days. I re-request that the negative comments be removed since these comments are impacting my ability to obtain a mortgage since the lender believes I had past delinquency although Navient has acknowledged I am and have been in good standing. I am state that I made this request on June 22, and re-request that this update be provided by July 22, which is the timeline in which was indicated that the fix be provided4. I ask Navient/Sallie Mae/Dept of Education, for the following relief:
a. Items be updated as follows:
I. That the comments on my account be updated to reflect accurately: my credit in current and good standing. Currently, the failure to update my ongoing forbearance information correctly has resulted in gap or period of time to reflect the account be in a delinquent status when in fact it was either in deferment, hardship deferment or in-school deferment statusI maintain I have timely filed the appropriate documentation to support the request for the hold on the account so that the account would not fall into a delinquent status or be reported as suchb. The information as it relates to my forbearance status be updated among all of the accounts that I hold with Navient, Sallie Mae and Dept of Education. The lack of updating all comments and sharing the communication within the system used to look up my information is inadequate and I have continued to receive excessive calls and letters due to the inability to update their systems correctly
c. The information as it relates to my hardship deferment status be updated when applicable, among all of the accounts that I hold with Navient, Sallie Mae and Dept of Education. The lack of updating all comments and sharing the communication within the system used to look up my information is inadequate and I have continued to receive excessive calls and letters due to the inability to update their systems correctly
d. The information as it relates to my in school deferment status be updated when applicable, among all of the accounts that I hold with Navient, Sallie Mae and Dept of Education. The lack of updating all comments and sharing the communication within the system used to look up my information is inadequate and I have continued to receive excessive calls and letters due to the inability to update their systems correctly
e. All notes as they pertain to phone call note updates and correspondence to and from me be copied so that the all areas that look up my loan information is able to clearly see the same information. I currently receive 5-letters per week and receive up to 2-calls per day seven days a week by either a collection person or an automated call on the accounts. The automated system calls come as early as 8:am to 8:pm Monday through SundayTo date, I continue to receive repeated inquiries on my account from your representatives that are not viewing the same notes or information.
f. I would like the accounts under Navient be consolidated to show one invoice with break out of original debt and interest. Currently, I received invoices monthly
g. I would like the accounts under Department of Education be consolidated to show one invoice with break out of original debt and interest. Currently, I received invoices monthly
h. All calls to my parent, *** and *** *** cease. They are averaging calls per week inquiring about my loans, whereabouts and current information as it relates to address, work address etc
i. All calls to my sister, *** *** cease. She is currently receiving 5-calls per week inquiring about my loans, whereabouts and current information as it relates to address, work address etc
j. I would like to an explanation as to who Student Assistance Corporation is, since I have recently begun to receive mail and calls from this company. The address is *** *** *** *** *** ** *** *** * *** *** ***. They are referencing account *** which is an account listed for Navient
k. If Student Assistance Corporation is part of Navient it also follow all the same protocol listed above for the other accounts
l. I would like the information on my credit report updated immediately or no later than 7/22/to be within the day timeline originated on 6/22/15.
m. I would like the comments updated on my credit report to remove the negative notations and reflect a current and open and in good standing status
In closing, I will continue to keep the New Mexico Attorney’s office and Revdex.com informed on the progress on the complaints I have filed in good faith that we can resolve the issues I brought forthShould you have any questions regarding my account, please contact me via emai: *** *** This is my preferred method of communication; however if you are required to mail the information, please use the *** *** *** *** *** *** ***
*** ***,
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service
on March 16, 2016. Please allow sufficient time for postal
delivery
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Based on your note, I should have received a letter from Navient and I have not received anything regarding this matter
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The mail that I received has not given me any new informationIt only states that I am not eligible for the rate reduction program becuase I have taken on more debtIt appears to me like a canned email, and in my opinion is it only a way to circumvent the Revdex.com Complaint processIt does not address my issue
There is no definition on how to become eligible or other options offered for a reduced paymentIt does not make sense that I would not be eligible becuase I have taken on more debtIt makes sense to me that I would be more eligible because I have incurred more debt for such necessary things as medical bills (higher credit card balances)This issue stems from the fact that I was misled by them that I could extend this program by just calling at the appropriate time(which I'm glad I did)
If I was told a year ago, that I would have to apply and qualify for it, I would have tried to make different choices where I couldOr in the very least tried the best I could to 'retain' my eligibility status for this programMy payment in essence is being increased over 40% in one month, with only a month notification (Less if I would not have been proactive and called)
I need a path, or plan to have my payment lower that what they are proposingI've moved as much of the debt as I could away from Navient because Great Lakes(one of their competitors) has 'Much' better customer service, and offered me a graduated repayment planWhere my payments start out low and increase over the years(allowing for time to adjust, get raises with my employer, etc...) I wish I could have moved all the debt away from Navient, or they would at least care enough to try and help, with programs like Great Lakes offersRegards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
In January 2015, I checked the Navient website for tax informationAn alluring statement mentioned that tens of thousands of people had already paid off their student loans in Based on this enticement, I sent a significant check to cover a large part of my outstanding student loansI clearly indicated on the check and in a letter that I wanted the amount applied to the principle.The check was cashed by Navient on Feb 12, when the funds were taken out of my bank accountSince then, the money has vanished. Until the present, Navient has neither credited my account nor outlined steps to find the missing moneyLoan interest continues to accrue on the full amountThe student loan payments are up to dateOther payments on the loan principle have been made, without problem(One was most recently credited outside the bill cycle.)I have repeatedly contacted Navient by email, but not received a response. Complaints through other channels have yielded a couple of phone messages, including via the Revdex.com, which I have responded to with a request for contact by email or secured messaging on the Navient websiteI have received no response. I even faxed all relevant documentation to NavientAgain, no response. As of March 1, there was no resolution to the missing money
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 18, 2015. Please allow sufficient time for
postal delivery
A representative from the Office
of Customer
Advocate contacted the customer by telephone on May 19, and resolved the
issue with the customer
Tell us why here
A
representative from the Office of Customer
Advocate contacted the customer by telephone on May 5, and resolved the
issue with the customer
A representative from the Office
of Customer
Advocate contacted the customer by telephone on October 27, and resolved
the issue with the customer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Problem:
I'm getting bills or payment due on my school loan againI'm still a student in respiratory therapy schoolA deferment was filled out this summer & my college at the end of August faxed Navient an active student statusOnce again, I'm getting bill/payment notices on my school loanI called Navient & was told, have the college again (fax # 1-866-266-1078) my active student statusThe college contacted me yesterday saying the fax aborted after every attempt, a total of five attempts!
Translate
Desired Resolution / Outcome
Desired Resolution:
Contact by the business
select
Desired Outcome:
May I please see ALL my schools loans reflecting my college student status & no longer receive bills that say payments due!
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on September 15, 2015. Please allow sufficient time for
postal delivery
I HATE NAVIENT!!! SALLIE MAY WAS TERRIBLE, BUT NAVIENT TAKES THE CAKE! LONG STORY SHORT EVERY SINGLE TIME I HAVE EVER HAD THE DISPLEASURE OF CALLING CUSTOMER SERVICE THEY HAVE GIVEN ME INCORRECT INFORMATIONTHE CUSTOMER SERVICE IS HORRENDOUS! THE REPRESENTATIVES ARE ALMOST NEVER COMPLETELY FLUENT IN ENGLISH AND THAT I AM SURPRISED NO ONE ON HERE HAS BROUGHT THAT POINT UPI HAVE BEEN TRANSFERRED FROM DEPARTMENT TO DEPARTMENT AND BEEN ON THE LINE WITH THEM FOR OVER AN HOUR, ONLY TO GET INCORRECT INFORMATIONTRUST NOTHING THEY SAYAND FOR SOME REASON A MANAGER IS NEVER AVAILABLENOT ONE PERSON I HAVE EVER DEALT WITH AT NAVIENT HAS EVER HELPED ME AND GIVEN ME CORRECT INFORMATION ON MY ACCOUNTI HATE NAVIENTTHERE IS A LOAN FORGIVENESS PROGRAM WHERE IF YOU ARE MEDICALLY DISABLED YOUR FEDERAL LOAN AND POSSIBLY ANY PRIVATE LOANS MAY BE EXCUSED WITH PROPER DOCUMENTATION FROM YOUR PHYSICIAN AND AFTER NAVIENT REVIEWS ITIT IS CALLED A TOTAL PERMANENT DISABILITYASK THEM ABOUT IT, OBVIOUSLY THEY DON'T ADVERTISE IT OR TELL YOU ABOUT ITIF IT IS EXCUSED, SAVE AND PREPARE FOR THE IRS TO COUNT THE AMOUNT THEY EXCUSE AS INCOME, SO SAVE AND PREPARE TO PAY THE TAXES ON ITNAVIENT IS THE ABSOLUTE WORST COMPANY I HAVE EVER DEALT WITHI HATE NAVIENT
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 18, 2015. We are working directly with the customer to resolve the issue
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on December 16, 2016. Please allow sufficient time for
postal delivery
A
representative from the Office of Customer Advocate contacted the customer by
telephone on August
4, 2015, and we are working with the customer directly to
resolve the issue
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10587022, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowI was contacted by the business but, very to no efforts were made in resolving. There was additional steps that could have been made to better understand or look into the issue.
Regards,
Thank you for
your message. In the
interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 22, 2015. Please allow sufficient time for postal delivery
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Dear Sir or Madam,
Per my discussion with your customer service unit I am providing my credit report that reflects the negative reporting. Based on my complaints I am providing the detail of what needs to be corrected.
1. I acknowledge that you have an account that you stated originated in 2003. I have and am disputing the account. I did not attend University of Phoenix and they were distributed monies however they were not entitled to any payment because I did not attend their courses. I attended an orientation, signed up for school; however the school was not accredited for the course structure I wanted t take. Once University of Phoenix disclosed the lack of accreditation, I opted to attend Central New Mexico University where I completed my CIS associate’s degreeAny payment they would have received is incorrect and fraudulent and I formally dispute this account
2. Sallie Mae is the original loan that I signed the Promissory notes for. The accounts were assumed by Navient and Department of Education however the Sallie Mae accounts were not correctly updated to reflect that the accounts were assumed by Navient and Department of Education. The Sallie Mae account is appearing on my credit report as Closed with No Status. Either the accounts for Sallie Mae be removed to reflect only the Navient and Department of Education OR the Sallie Mae accounts be updated to reflect the accounts were transferred to Navient and no balance is owed. Currently, all three accounts are being reported for Sallie Mae, Navient and Department of Education which is increasing the amount of owed Installment Loans. The amounts are being duplicated to appear that I owe more on the Installment Loans than what is owed and this reporting makes my Installment Loans to be too high, thus causing the lender to deny my request for a mortgage loan because it shows I have a high balance owed for the Installment Loans. I would like this updated immediately to remove or update as I have requested
3. I initially provided that I was in a forbearance status. My initial credit report reflected that I was Late and the account was past due more than days. Since my dispute the status has been updated to reflect I am current however the comments have not been updated to reflect that I was not delinquent more than days. I re-request that the negative comments be removed since these comments are impacting my ability to obtain a mortgage since the lender believes I had past delinquency although Navient has acknowledged I am and have been in good standing. I am state that I made this request on June 22, and re-request that this update be provided by July 22, which is the timeline in which was indicated that the fix be provided4. I ask Navient/Sallie Mae/Dept of Education, for the following relief:
a. Items be updated as follows:
I. That the comments on my account be updated to reflect accurately: my credit in current and good standing. Currently, the failure to update my ongoing forbearance information correctly has resulted in gap or period of time to reflect the account be in a delinquent status when in fact it was either in deferment, hardship deferment or in-school deferment statusI maintain I have timely filed the appropriate documentation to support the request for the hold on the account so that the account would not fall into a delinquent status or be reported as suchb. The information as it relates to my forbearance status be updated among all of the accounts that I hold with Navient, Sallie Mae and Dept of Education. The lack of updating all comments and sharing the communication within the system used to look up my information is inadequate and I have continued to receive excessive calls and letters due to the inability to update their systems correctly
c. The information as it relates to my hardship deferment status be updated when applicable, among all of the accounts that I hold with Navient, Sallie Mae and Dept of Education. The lack of updating all comments and sharing the communication within the system used to look up my information is inadequate and I have continued to receive excessive calls and letters due to the inability to update their systems correctly
d. The information as it relates to my in school deferment status be updated when applicable, among all of the accounts that I hold with Navient, Sallie Mae and Dept of Education. The lack of updating all comments and sharing the communication within the system used to look up my information is inadequate and I have continued to receive excessive calls and letters due to the inability to update their systems correctly
e. All notes as they pertain to phone call note updates and correspondence to and from me be copied so that the all areas that look up my loan information is able to clearly see the same information. I currently receive 5-letters per week and receive up to 2-calls per day seven days a week by either a collection person or an automated call on the accounts. The automated system calls come as early as 8:am to 8:pm Monday through SundayTo date, I continue to receive repeated inquiries on my account from your representatives that are not viewing the same notes or information.
f. I would like the accounts under Navient be consolidated to show one invoice with break out of original debt and interest. Currently, I received invoices monthly
g. I would like the accounts under Department of Education be consolidated to show one invoice with break out of original debt and interest. Currently, I received invoices monthly
h. All calls to my parent, *** and *** *** cease. They are averaging calls per week inquiring about my loans, whereabouts and current information as it relates to address, work address etc
i. All calls to my sister, *** *** cease. She is currently receiving 5-calls per week inquiring about my loans, whereabouts and current information as it relates to address, work address etc
j. I would like to an explanation as to who Student Assistance Corporation is, since I have recently begun to receive mail and calls from this company. The address is *** *** *** *** *** ** *** *** * *** *** ***. They are referencing account *** which is an account listed for Navient
k. If Student Assistance Corporation is part of Navient it also follow all the same protocol listed above for the other accounts
l. I would like the information on my credit report updated immediately or no later than 7/22/to be within the day timeline originated on 6/22/15.
m. I would like the comments updated on my credit report to remove the negative notations and reflect a current and open and in good standing status
In closing, I will continue to keep the New Mexico Attorney’s office and Revdex.com informed on the progress on the complaints I have filed in good faith that we can resolve the issues I brought forthShould you have any questions regarding my account, please contact me via emai: *** *** This is my preferred method of communication; however if you are required to mail the information, please use the *** *** *** *** *** *** ***
*** ***,
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service
on March 16, 2016. Please allow sufficient time for postal
delivery
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Based on your note, I should have received a letter from Navient and I have not received anything regarding this matter
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The mail that I received has not given me any new informationIt only states that I am not eligible for the rate reduction program becuase I have taken on more debtIt appears to me like a canned email, and in my opinion is it only a way to circumvent the Revdex.com Complaint processIt does not address my issue
There is no definition on how to become eligible or other options offered for a reduced paymentIt does not make sense that I would not be eligible becuase I have taken on more debtIt makes sense to me that I would be more eligible because I have incurred more debt for such necessary things as medical bills (higher credit card balances)This issue stems from the fact that I was misled by them that I could extend this program by just calling at the appropriate time(which I'm glad I did)
If I was told a year ago, that I would have to apply and qualify for it, I would have tried to make different choices where I couldOr in the very least tried the best I could to 'retain' my eligibility status for this programMy payment in essence is being increased over 40% in one month, with only a month notification (Less if I would not have been proactive and called)
I need a path, or plan to have my payment lower that what they are proposingI've moved as much of the debt as I could away from Navient because Great Lakes(one of their competitors) has 'Much' better customer service, and offered me a graduated repayment planWhere my payments start out low and increase over the years(allowing for time to adjust, get raises with my employer, etc...) I wish I could have moved all the debt away from Navient, or they would at least care enough to try and help, with programs like Great Lakes offersRegards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
In January 2015, I checked the Navient website for tax informationAn alluring statement mentioned that tens of thousands of people had already paid off their student loans in Based on this enticement, I sent a significant check to cover a large part of my outstanding student loansI clearly indicated on the check and in a letter that I wanted the amount applied to the principle.The check was cashed by Navient on Feb 12, when the funds were taken out of my bank accountSince then, the money has vanished. Until the present, Navient has neither credited my account nor outlined steps to find the missing moneyLoan interest continues to accrue on the full amountThe student loan payments are up to dateOther payments on the loan principle have been made, without problem(One was most recently credited outside the bill cycle.)I have repeatedly contacted Navient by email, but not received a response. Complaints through other channels have yielded a couple of phone messages, including via the Revdex.com, which I have responded to with a request for contact by email or secured messaging on the Navient websiteI have received no response. I even faxed all relevant documentation to NavientAgain, no response. As of March 1, there was no resolution to the missing money
A representative from the Office
of Customer
Advocate contacted the customer by telephone on September 18, and resolved
the issue with the customer
A representative from the Office of Customer Advocate contacted the customer by telephone on December 12, and resolved the issue with the customer
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 18, 2015. Please allow sufficient time for
postal delivery
">A representative
from the Office of Customer Advocate contacted the customer by telephone
on June 1, and resolved the
issue with the customer