Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 26, 2015. Please allow sufficient time for postal
delivery
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 28, 2016. Please allow sufficient time for postal delivery
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Problem:
I've contested and complied with information the Revdex.com service asked of meMy complaint number is ***This Loan business is the most unprofessional business I've ever tried to comply withThey have fraudulently lied to this service and INo they hav not sent anything in the US mail to my addressDaily they have been harassing me with unknown caller numbers area codesOnce or twice, they called stating they were an advocate for Navient, with the number *** *** claiming someone name ***But there is never a last nameTranslate
Desired Resolution / Outcome
Desired Resolution:
Billing Adjustment
select
Desired Outcome:
I'm indifferent with Navient and Sallie MaeI have worked with them trying to pay them backI refuse to give them extra moneyI'm going to file on them just as wellSeems as if they are impossible to work with when an individual run into a slump or hardshipThe need to close their doors for good!!!
A
representative from the Office of Customer Advocate contacted the customer by
telephone on April 1, 2015, and we are working with the customer directly to
resolve the issue
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on February 18, 2016. Please allow sufficient time for
postal delivery
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
roblem:
There are five accounts reporting on my credit report as past due when they were included in my bankruptcyAccount numbers 502935047393XXXX; 502935047393XXXX; 502935047393XXXX; 502935047393XXXX; 502935047393XXXX all should have a zero balancePlease correct this on my credit reportTranslate
Desired Resolution / Outcome
Desired Resolution:
Correction to a credit report
select
Desired Outcome:
Update the accounts to reflect a zero balanceTranslate
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on November 18, 2014. Please allow sufficient time for postal delivery
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 10, 2015. Please allow sufficient time for postal
delivery
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 16, 2016. Please allow sufficient time for postal delivery
Thank you for
your message. Please be
advised that our research into our customer’s
account is taking longer than expected.
We will respond directly to the customer as soon as the research has been completed
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on September 15, 2016. Please allow sufficient time for
postal delivery
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowAlthough my balance is now correct, Navient disputes that it ever double charged me for my loans and they also dispute that it is on my credit report. I was told to mail them a copy of my credit report if I wanted to try to solve the problem. My payment, which Navient set at $is now set for $per month and they do not have an acceptable answer for why it was so low or how it got approved at the first amount.When my balance was incorrect, I was charged interest. I was advised not to make any payments on a loan that listed an incorrect balanceNavient refused to eliminate the accrued interest that accumulated at that time and they told me that they could not help me.
Regards,
*** ***
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on October 30, 2014. Please allow sufficient time for postal delivery
Thank you for your message. In the interest of protecting the privacy of our customers, the Office
of the Customer Advocate responded directly to the customer via US Postal Service on March 3, 2015. Please allow sufficient time for postal delivery
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I spoke with a Navient representative from IndianaHe made it clear that I am not paying interest in advance; however, he was not able to explain to me why the extra payement (on top of the monthly interest incurred)He clearly stated that the system was set up in a way that any extra payement I make will not be allocated to the specific loanI have expressed my concern that I am paying about dollars every month which is suppose to cover the monthly interrest and the extra payement I have been making is suppose to lower the principle, not future interestWhat's even more confusing to me is that how is possible I am paying the same amount every month when some of the extra money I am paying is going to future interestI think my biggest concern is that despite making payments on time I have not seen any change in my principleI believe a portion of the payements I have made for the last years ware used as a future interest resulting in the current lower monthly interest of about ( for the past couple of years, I was paying just abouve dollars per month)If part of the extra payment I am making is going to interest, how am I going to pay off this loan? The navient spokeperson insisted on sending me information about my loan, for which I have online accessApart from that he did not answer my questions.Thank you for your response and for your time
Sincerely,
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on September 24, 2015. Please allow sufficient time for
postal delivery
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 30, 2015. Please allow sufficient time for
postal delivery
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 6, 2015. Please allow sufficient time for
postal delivery
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 28, 2016. Please allow sufficient time for
postal delivery
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I just recieved sallie mae's response in the mailagain, im not going to pay for something if my credit report isnt going to reflect that I amthey never told me that my credit report wasnt going to change even if I payed for it, if they would have I would not have even started paying for iti put a stop payment on all my private loans, and told chase it was fraud, because they lied to memaybe if theyd report everybodys repayments correctly, so their credit would be better, people would actually pay their loans, and sallie mae wouldnt be in such debt to itselfif you have any other questions call the bank, because youre not getting anything else from mei tried doing the right thing and all they did was lie to me, so I got my money back
Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 26, 2015. Please allow sufficient time for postal
delivery
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 28, 2016. Please allow sufficient time for postal delivery
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Problem:
I've contested and complied with information the Revdex.com service asked of meMy complaint number is ***This Loan business is the most unprofessional business I've ever tried to comply withThey have fraudulently lied to this service and INo they hav not sent anything in the US mail to my addressDaily they have been harassing me with unknown caller numbers area codesOnce or twice, they called stating they were an advocate for Navient, with the number *** *** claiming someone name ***But there is never a last nameTranslate
Desired Resolution / Outcome
Desired Resolution:
Billing Adjustment
select
Desired Outcome:
I'm indifferent with Navient and Sallie MaeI have worked with them trying to pay them backI refuse to give them extra moneyI'm going to file on them just as wellSeems as if they are impossible to work with when an individual run into a slump or hardshipThe need to close their doors for good!!!
A
representative from the Office of Customer Advocate contacted the customer by
telephone on April 1, 2015, and we are working with the customer directly to
resolve the issue
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on February 18, 2016. Please allow sufficient time for
postal delivery
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
roblem:
There are five accounts reporting on my credit report as past due when they were included in my bankruptcyAccount numbers 502935047393XXXX; 502935047393XXXX; 502935047393XXXX; 502935047393XXXX; 502935047393XXXX all should have a zero balancePlease correct this on my credit reportTranslate
Desired Resolution / Outcome
Desired Resolution:
Correction to a credit report
select
Desired Outcome:
Update the accounts to reflect a zero balanceTranslate
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on November 18, 2014. Please allow sufficient time for postal delivery
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 10, 2015. Please allow sufficient time for postal
delivery
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 16, 2016. Please allow sufficient time for postal delivery
Thank you for
your message. Please be
advised that our research into our customer’s
account is taking longer than expected.
We will respond directly to the customer as soon as the research has been completed
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on September 15, 2016. Please allow sufficient time for
postal delivery
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowAlthough my balance is now correct, Navient disputes that it ever double charged me for my loans and they also dispute that it is on my credit report. I was told to mail them a copy of my credit report if I wanted to try to solve the problem. My payment, which Navient set at $is now set for $per month and they do not have an acceptable answer for why it was so low or how it got approved at the first amount.When my balance was incorrect, I was charged interest. I was advised not to make any payments on a loan that listed an incorrect balanceNavient refused to eliminate the accrued interest that accumulated at that time and they told me that they could not help me.
Regards,
*** ***
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on October 30, 2014. Please allow sufficient time for postal delivery
Thank you for your message. In the interest of protecting the privacy of our customers, the Office
of the Customer Advocate responded directly to the customer via US Postal Service on March 3, 2015. Please allow sufficient time for postal delivery
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I spoke with a Navient representative from IndianaHe made it clear that I am not paying interest in advance; however, he was not able to explain to me why the extra payement (on top of the monthly interest incurred)He clearly stated that the system was set up in a way that any extra payement I make will not be allocated to the specific loanI have expressed my concern that I am paying about dollars every month which is suppose to cover the monthly interrest and the extra payement I have been making is suppose to lower the principle, not future interestWhat's even more confusing to me is that how is possible I am paying the same amount every month when some of the extra money I am paying is going to future interestI think my biggest concern is that despite making payments on time I have not seen any change in my principleI believe a portion of the payements I have made for the last years ware used as a future interest resulting in the current lower monthly interest of about ( for the past couple of years, I was paying just abouve dollars per month)If part of the extra payment I am making is going to interest, how am I going to pay off this loan? The navient spokeperson insisted on sending me information about my loan, for which I have online accessApart from that he did not answer my questions.Thank you for your response and for your time
Sincerely,
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on September 24, 2015. Please allow sufficient time for
postal delivery
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 30, 2015. Please allow sufficient time for
postal delivery
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 6, 2015. Please allow sufficient time for
postal delivery
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 28, 2016. Please allow sufficient time for
postal delivery
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I just recieved sallie mae's response in the mailagain, im not going to pay for something if my credit report isnt going to reflect that I amthey never told me that my credit report wasnt going to change even if I payed for it, if they would have I would not have even started paying for iti put a stop payment on all my private loans, and told chase it was fraud, because they lied to memaybe if theyd report everybodys repayments correctly, so their credit would be better, people would actually pay their loans, and sallie mae wouldnt be in such debt to itselfif you have any other questions call the bank, because youre not getting anything else from mei tried doing the right thing and all they did was lie to me, so I got my money back