Thank you for your message. In the interest of protecting the privacy of our customers, the Office of
the Customer Advocate responded directly to the customer via US Postal Service on January 28, 2015. Please allow sufficient time for postal delivery
A
representative from the Office of Customer Advocate contacted the customer by
telephone on
January 7, and we are working with
the customer directly to resolve the issue
A
representative from the Office of Customer Advocate contacted the customer by
telephone on June 3,
2015, and we are working with the customer directly to
resolve the issue
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowi have found paperwork that shows that I sent the information to be enrolled into their Econonmic Hardship programThis account should not have been sent to collections
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Please see the below response:Navient Case *** _ more documents to provide unable to attach Please see the attached documents of my payment submissions thatI submitted to Navient on 05/13/and also my confirmation of submission sentto my email of my document stating my documents were received (check *** forand check I*** for 70.00) to be applied to my account Account *** I sent money in the amount of and uploaded a documentto their website of where the money should be appliedThe checks even statedon them which account I sent for payment. Navient applied it to my Department of Education loans evenafter I had and confirmation of them receiving notification of the uploadeddocument being sent and received on Wednesday May 13th of the paymentsent, check #s and where the money should be appliedI called Navient numeroustimes to try to get them to make the change and I was transferred torepresentative after representative, no of which seemed to know how to help me. With the past interaction with Navient I already knew they wouldnot be honest as nothing I have ever set up with Navient has ever been workedout as they promised such as them taking out unauthorized payments in January.The documents submitted were my submission of my plan of action to catch up my accountinto good standing Please also see my current loan history of payment history doing what I stated I would do inaccordance to the agreement to catch up my paymentsThey stated I needed tocontact my bank account asking why these payments weren’t being received, whichI did and my bank on numerous occasions talking to them of the problem.According to MACU they are sending Navient the money and they were are returningit(please see proof of this my Navient - Loan Financial History 6_pdf) My bank stated since I did a complete account conversion (since they wouldn’t stop taking out paymentsafter I asked them to stop they would and wouldn’t that there is no reason theyweren’t able to receive my paymentsMy bank stated that they were submittingmy payments to Navient and that they were sending back my payments. I make payments to Navient using my same account with my Department of Education Loansand have had no problems of the payments, only their private loans Attached is the credit reporting for Navientstating I am 60-delinquent on my accounts (please see the Navient creditreporting pdf.) This is a highly inaccurate statement on my credit report withmy credit agencies as I am giving you money that you seem to not know where toapply it toMy bank account has records showing you as receiving payments andreturning them every timeI highly disagree that my credit should suffer whenNavient is to uncoordinated and unorganized as well as technically insufficientto handle such manners. As I have documented proof of payments and yoursystem returning them Receiving a letter from *** at *** was the firsttime I was given a working email of someone who stated to help me. I also spoke wih numerous agents giving menon working email address that stated they would work on applying my currentpayments to the appropriate account, *** *** *** *** *** ***I also have my phone records of the numerous times I contactedNavient to attempt to resolve the manners and was not ever put through to anagent that stated “they are not trained on other accounts“then transferred 5times until I get someone promising to fix my accounts giving me an emails’ addressthat didn’t work and yet still no change has been made. I told Navient that I would give them until 06/25/to fix the manners, In which were never resolved.I only that received documents stating that my account was delinquent and mycheck wasn’t processed (navient canceled check pdf) which wasn’t any responseto the checks I sent and was the first time I was notified of any “reason” theycan’t receive my checks after numerous attempts to resolve the manner (naveintdocuments.pdfattachment) Sincerely,Natalie Hopkins(formerly Hartwell)
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 13, 2016. Please allow sufficient time for postal delivery
Thank you for your message. In the interest of protecting the
privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on October 18, 2016. Please allow sufficient time for postal delivery
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 1, 2015. Please allow sufficient time for postal
delivery
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 23, 2016. Please allow sufficient time for postal
delivery
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on September 30, 2015. Please allow sufficient time for
postal delivery
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Respectfully, that is included in my original complaint if you would read would take the time to read it, and if the business would take the time to read it carefully.
Thank you!!
Sincerely,
*** * *** *** *** ***
I do not understand why this case is being closedThis complaint is barely just over thirty days oldI have only received one response from the businessThe person responding has been out of the office most of the time, and we have barely spokenI have not been able to speak to the person enough to formulate enough of an responseWhy is this case being closed???
Thank you!!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowThey may be sending me mail, but it could take longer to receive it than the duration of which I would need to reply to this message.I placed a payment with the representative over the phone to not have the money removed even AFTER my initial statement to the Revdex.com.I need to see what the letter says in regards to this error, so I do not have to wait another year to apply for the cosigner release if I were to wish to do soI feel as if they do things like this strategically and in their interest as of yetI did receive a explaining the changes from Navient to Sallie Mae, but it does not resolve this most recent situation with them not processing my payment, and that could impact it. Please kindly wait until I read what Sallie Mae is sending me.Sallie Mae can wait for my response tooWe will have to wait for the mail.Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowI received a voicemail from someone, I returned their call with messages on separate days and haven't gotten a call as of yet
A
representative from the Office of Customer Advocate contacted the customer by
telephone on April
22, 2015, and we are working with the customer directly to
resolve the issue
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 26, 2016. Please allow sufficient time for postal delivery
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of
the Customer Advocate responded directly to the customer via US Postal Service on January 28, 2015. Please allow sufficient time for postal delivery
A
representative from the Office of Customer Advocate contacted the customer by
telephone on
January 7, and we are working with
the customer directly to resolve the issue
A
representative from the Office of Customer Advocate contacted the customer by
telephone on June 3,
2015, and we are working with the customer directly to
resolve the issue
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowi have found paperwork that shows that I sent the information to be enrolled into their Econonmic Hardship programThis account should not have been sent to collections
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Please see the below response:Navient Case *** _ more documents to provide unable to attach Please see the attached documents of my payment submissions thatI submitted to Navient on 05/13/and also my confirmation of submission sentto my email of my document stating my documents were received (check *** forand check I*** for 70.00) to be applied to my account Account *** I sent money in the amount of and uploaded a documentto their website of where the money should be appliedThe checks even statedon them which account I sent for payment. Navient applied it to my Department of Education loans evenafter I had and confirmation of them receiving notification of the uploadeddocument being sent and received on Wednesday May 13th of the paymentsent, check #s and where the money should be appliedI called Navient numeroustimes to try to get them to make the change and I was transferred torepresentative after representative, no of which seemed to know how to help me. With the past interaction with Navient I already knew they wouldnot be honest as nothing I have ever set up with Navient has ever been workedout as they promised such as them taking out unauthorized payments in January.The documents submitted were my submission of my plan of action to catch up my accountinto good standing Please also see my current loan history of payment history doing what I stated I would do inaccordance to the agreement to catch up my paymentsThey stated I needed tocontact my bank account asking why these payments weren’t being received, whichI did and my bank on numerous occasions talking to them of the problem.According to MACU they are sending Navient the money and they were are returningit(please see proof of this my Navient - Loan Financial History 6_pdf) My bank stated since I did a complete account conversion (since they wouldn’t stop taking out paymentsafter I asked them to stop they would and wouldn’t that there is no reason theyweren’t able to receive my paymentsMy bank stated that they were submittingmy payments to Navient and that they were sending back my payments. I make payments to Navient using my same account with my Department of Education Loansand have had no problems of the payments, only their private loans Attached is the credit reporting for Navientstating I am 60-delinquent on my accounts (please see the Navient creditreporting pdf.) This is a highly inaccurate statement on my credit report withmy credit agencies as I am giving you money that you seem to not know where toapply it toMy bank account has records showing you as receiving payments andreturning them every timeI highly disagree that my credit should suffer whenNavient is to uncoordinated and unorganized as well as technically insufficientto handle such manners. As I have documented proof of payments and yoursystem returning them Receiving a letter from *** at *** was the firsttime I was given a working email of someone who stated to help me. I also spoke wih numerous agents giving menon working email address that stated they would work on applying my currentpayments to the appropriate account, *** *** *** *** *** ***I also have my phone records of the numerous times I contactedNavient to attempt to resolve the manners and was not ever put through to anagent that stated “they are not trained on other accounts“then transferred 5times until I get someone promising to fix my accounts giving me an emails’ addressthat didn’t work and yet still no change has been made. I told Navient that I would give them until 06/25/to fix the manners, In which were never resolved.I only that received documents stating that my account was delinquent and mycheck wasn’t processed (navient canceled check pdf) which wasn’t any responseto the checks I sent and was the first time I was notified of any “reason” theycan’t receive my checks after numerous attempts to resolve the manner (naveintdocuments.pdfattachment) Sincerely,Natalie Hopkins(formerly Hartwell)
">A representative
from the Office of Customer Advocate contacted the customer by telephone
on September 30, and resolved the
issue with the customer
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 13, 2016. Please allow sufficient time for postal delivery
Thank you for your message. In the interest of protecting the
privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on October 18, 2016. Please allow sufficient time for postal delivery
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 1, 2015. Please allow sufficient time for postal
delivery
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 23, 2016. Please allow sufficient time for postal
delivery
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on September 30, 2015. Please allow sufficient time for
postal delivery
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Respectfully, that is included in my original complaint if you would read would take the time to read it, and if the business would take the time to read it carefully.
Thank you!!
Sincerely,
*** * *** *** *** ***
I do not understand why this case is being closedThis complaint is barely just over thirty days oldI have only received one response from the businessThe person responding has been out of the office most of the time, and we have barely spokenI have not been able to speak to the person enough to formulate enough of an responseWhy is this case being closed???
Thank you!!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowThey may be sending me mail, but it could take longer to receive it than the duration of which I would need to reply to this message.I placed a payment with the representative over the phone to not have the money removed even AFTER my initial statement to the Revdex.com.I need to see what the letter says in regards to this error, so I do not have to wait another year to apply for the cosigner release if I were to wish to do soI feel as if they do things like this strategically and in their interest as of yetI did receive a explaining the changes from Navient to Sallie Mae, but it does not resolve this most recent situation with them not processing my payment, and that could impact it. Please kindly wait until I read what Sallie Mae is sending me.Sallie Mae can wait for my response tooWe will have to wait for the mail.Regards,
A representative from the Office of
Customer
Advocate contacted the customer by telephone on March 8, and resolved
the issue with the customer
A representative from the Office of
Customer
Advocate contacted the customer by telephone on March 21, and
resolved the issue with the customer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowI received a voicemail from someone, I returned their call with messages on separate days and haven't gotten a call as of yet
A
representative from the Office of Customer Advocate contacted the customer by
telephone on April
22, 2015, and we are working with the customer directly to
resolve the issue
">A representative
from the Office of Customer Advocate contacted the customer by telephone
on August 16, and resolved the
issue with the customer
">A representative
from the Office of Customer Advocate contacted the customer by telephone
on September 14, and resolved the
issue with the customer
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 26, 2016. Please allow sufficient time for postal delivery