Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
To date I have not received any correspndence from Navient in regards to the resoluiton.I know the case has been closed and my concerns have not been addressed.As a matter of fact they called yesterday telling me I had to pay do I need to file another complaint? It seems as though they told you one thibng but yet tell me another
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on December 3, 2014. Please allow sufficient time for postal delivery
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on December 30, 2015. Please allow sufficient time for
postal delivery
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 28, 2015. Please allow sufficient time for postal
delivery
Thank you for your message. In the interest of protecting the privacy of our customers, the Office
of the Customer Advocate responded directly to the customer via US Postal Service on February 5, 2015. Please allow sufficient time for postal delivery
Revdex.com:I dont get how sending me a bill in the mail resolves this matter! Although the business has not confirmed they will not call as much as they have the phone calls have stoppedIf Navient decides, however to contact me as much as they did before I will take the necessary steps needed to male them stop.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
This company has harassed me with phone calls all throughout the day and nightI make monthly payments, but yet I still receive these phone calls stating "I'm late on payment" or "have late fees"They collect my money and then tact on additional feesThe recent payment history was not an accurate oneSeveral months of payment is missing to which they state payment was never made, but it wasMy bank account can Prove itSomething has to be done about thisWho knows how much student loan debt I am truly in now because of all of these additional chargesI'm at the point of desperation and willing to do what I have to do to stop this un professional business from ripping off hard working people
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is mostly satisfactory to me. I still find the customer service experience deceitful and misleading
Regards,
A
representative from the Office of Customer Advocate contacted the customer by
telephone on August
18, 2015, and we are working with the customer directly to
resolve the issue
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The creditor has declined to remove the late reports from my credit report even though the customer service agent stated it would be removed when processing my forbearance Also note, this is the only creditor that continued to charge me interest during my Chapter case resulting in over $2,in interest charges by the time my case was complete Shady business practices and horrible customer service
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowroblem:
I have never owed Navient any money nor have ever I cosigned for any loansI have never had any business dealings with Navient of any kindYet they keep hounding me over the phone about some one else's loanThis started months ago from a PANavient locationI filed a Revdex.com complaint and got a letter stating that my phone number would be removed from their recordsI received more phone calls before Navient stopped callingNow, Navient in Ohio is hounding meI guess Navient thinks that by changing states they can continue their illegal harassing callsThe PA complaint was transferred to Delaware Revdex.com by the Revdex.comI want this complaint to stay with Ohio Revdex.comWhy? It is obvious that Delaware Navient either does not honor what they put in writing for PA Navient or did not bother to remove my phone number from ALL recordsAnd they certainly were not expedient in telling PA (more phone calls) There is also the question of how my personal phone number got from PA to Ohio? Who transferred that personal info and thus violated privacy laws and why? Was it to get around the Revdex.com complaint filed against PA? Revdex.com complaints should stay (or at least a copy) with the offending location as this very strongly proves and not just at headquarters locations.Revdex.com complaint assigned ID *** is referred to above.There is to be ZERO contact from Navient using my phone numberTranslate
Desired Settlement / Outcome
Desired Settlement:
select
Desired Outcome:
Settlement:Complaints to be put on Revdex.com files in PA and Ohio, plus Delaware.A written letter from Navient containing:How my privacy rights managed to get violated by transferring my phone number from PA to Ohio.What Navient is going to do to avoid future failure of their written promise.A copy of the internal Navient message directing that my phone # and name be removed from ALL RECORDS.This letter is to be mailed to the State Attorney Generals Offices in Delaware, Ohio, and PA
I submitted paperwork that clearly showed that I was diagnosed with a genetic disorder that made it impossible for me to ever work again Sallie Mae forgave my loans but Navient was cold and unkind They refused to accept a letter from my doctor that clearly stated I would never work again I was told that I had to pay a payment or they would go after my husband and ruin his career and creditI have been paying them money out of my disability check every month and they said the would correct my credit It has come to my attention that they have put negative things on his credit report He has never even spoken to you and you have no right to harm his credit
Navient Loans will not allow customers to pay down their principal using online meansThey only allow people to write manual checks with notes attached separately expressing that they want the extra monies to be applied to their principalThis is purposefully difficult and inconvenient, and preys on the less informed and educated regarding the difference between applying extra monies to the "balance" and the "principal"Ugly tactics
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 7, 2015. Please allow sufficient time for postal
delivery
">Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I will be waiting for the letter however several time I had received a call informing me of what they were looking into and now I don't receive a call and they are sending me a letterit seems that they want to close the Complaint and are stalling. I will wait till I receive the letter however I wish to keep this case open until I get this letter
Regards,
Navient customer service reps are extremely unprofessional and non helpfulI have spoken to many reps promising to send a physical copy of an application to lower my payments AND email (to be safe and sure to receive one) for months nothing arrivesThey make it extremely hard to lower payments even when you qualifyI recently spoke to rep James M*** who especially did not represent the company wellHe was condescending and unproductive I asked to be transferred to someone who could help and he told me I couldn't be transferred to anyone I kept asking for his supervisor Krista Henderson who was equally unhelpful and provided no solutions to my issue other than to tack on more interest to my loanI would absolutely not recommend this company or customer service to anyoneThose two employees certainly do not represent a company well
I am due to have a baby any day and explained I would not be able to handle this now anymore and came to find out if I attempted the application it wouldn't be processed for a month!!! I asked since the hectic situation I am in to postpone one month so the app could be processed to which no help was offeredDisgusting!!
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 9, 2015. Please allow sufficient time for
postal delivery
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I realize that Navient cannot "help" me in this matter, but Navient is the focal point for this problem in the Student Loan Process. Somehow, somewhere, they have reported or directed the US Dept of Ed or the Lender they represent to attach my tax returns even though it was obvious I was doing my best to set up a "wage-based" paymentUntil they can trace down why and where my tax returns have went and find someone to release them, I am not happy with anything Navient, FH Cann & Associates, the Dept of Education or the Treasury Dept have handled or caused this issue. They all need to talk to each other & find a way to resolve this issue
Regards,
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 21, 2016. Please allow sufficient time for postal delivery
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on September 3, 2015. Please allow sufficient time for
postal delivery
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
To date I have not received any correspndence from Navient in regards to the resoluiton.I know the case has been closed and my concerns have not been addressed.As a matter of fact they called yesterday telling me I had to pay do I need to file another complaint? It seems as though they told you one thibng but yet tell me another
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on December 3, 2014. Please allow sufficient time for postal delivery
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on December 30, 2015. Please allow sufficient time for
postal delivery
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 28, 2015. Please allow sufficient time for postal
delivery
Thank you for your message. In the interest of protecting the privacy of our customers, the Office
of the Customer Advocate responded directly to the customer via US Postal Service on February 5, 2015. Please allow sufficient time for postal delivery
Revdex.com:I dont get how sending me a bill in the mail resolves this matter! Although the business has not confirmed they will not call as much as they have the phone calls have stoppedIf Navient decides, however to contact me as much as they did before I will take the necessary steps needed to male them stop.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
This company has harassed me with phone calls all throughout the day and nightI make monthly payments, but yet I still receive these phone calls stating "I'm late on payment" or "have late fees"They collect my money and then tact on additional feesThe recent payment history was not an accurate oneSeveral months of payment is missing to which they state payment was never made, but it wasMy bank account can Prove itSomething has to be done about thisWho knows how much student loan debt I am truly in now because of all of these additional chargesI'm at the point of desperation and willing to do what I have to do to stop this un professional business from ripping off hard working people
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is mostly satisfactory to me. I still find the customer service experience deceitful and misleading
Regards,
A
representative from the Office of Customer Advocate contacted the customer by
telephone on August
18, 2015, and we are working with the customer directly to
resolve the issue
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The creditor has declined to remove the late reports from my credit report even though the customer service agent stated it would be removed when processing my forbearance Also note, this is the only creditor that continued to charge me interest during my Chapter case resulting in over $2,in interest charges by the time my case was complete Shady business practices and horrible customer service
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowroblem:
I have never owed Navient any money nor have ever I cosigned for any loansI have never had any business dealings with Navient of any kindYet they keep hounding me over the phone about some one else's loanThis started months ago from a PANavient locationI filed a Revdex.com complaint and got a letter stating that my phone number would be removed from their recordsI received more phone calls before Navient stopped callingNow, Navient in Ohio is hounding meI guess Navient thinks that by changing states they can continue their illegal harassing callsThe PA complaint was transferred to Delaware Revdex.com by the Revdex.comI want this complaint to stay with Ohio Revdex.comWhy? It is obvious that Delaware Navient either does not honor what they put in writing for PA Navient or did not bother to remove my phone number from ALL recordsAnd they certainly were not expedient in telling PA (more phone calls) There is also the question of how my personal phone number got from PA to Ohio? Who transferred that personal info and thus violated privacy laws and why? Was it to get around the Revdex.com complaint filed against PA? Revdex.com complaints should stay (or at least a copy) with the offending location as this very strongly proves and not just at headquarters locations.Revdex.com complaint assigned ID *** is referred to above.There is to be ZERO contact from Navient using my phone numberTranslate
Desired Settlement / Outcome
Desired Settlement:
select
Desired Outcome:
Settlement:Complaints to be put on Revdex.com files in PA and Ohio, plus Delaware.A written letter from Navient containing:How my privacy rights managed to get violated by transferring my phone number from PA to Ohio.What Navient is going to do to avoid future failure of their written promise.A copy of the internal Navient message directing that my phone # and name be removed from ALL RECORDS.This letter is to be mailed to the State Attorney Generals Offices in Delaware, Ohio, and PA
I submitted paperwork that clearly showed that I was diagnosed with a genetic disorder that made it impossible for me to ever work again Sallie Mae forgave my loans but Navient was cold and unkind They refused to accept a letter from my doctor that clearly stated I would never work again I was told that I had to pay a payment or they would go after my husband and ruin his career and creditI have been paying them money out of my disability check every month and they said the would correct my credit It has come to my attention that they have put negative things on his credit report He has never even spoken to you and you have no right to harm his credit
Navient Loans will not allow customers to pay down their principal using online meansThey only allow people to write manual checks with notes attached separately expressing that they want the extra monies to be applied to their principalThis is purposefully difficult and inconvenient, and preys on the less informed and educated regarding the difference between applying extra monies to the "balance" and the "principal"Ugly tactics
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 7, 2015. Please allow sufficient time for postal
delivery
">Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I will be waiting for the letter however several time I had received a call informing me of what they were looking into and now I don't receive a call and they are sending me a letterit seems that they want to close the Complaint and are stalling. I will wait till I receive the letter however I wish to keep this case open until I get this letter
Regards,
Navient customer service reps are extremely unprofessional and non helpfulI have spoken to many reps promising to send a physical copy of an application to lower my payments AND email (to be safe and sure to receive one) for months nothing arrivesThey make it extremely hard to lower payments even when you qualifyI recently spoke to rep James M*** who especially did not represent the company wellHe was condescending and unproductive I asked to be transferred to someone who could help and he told me I couldn't be transferred to anyone I kept asking for his supervisor Krista Henderson who was equally unhelpful and provided no solutions to my issue other than to tack on more interest to my loanI would absolutely not recommend this company or customer service to anyoneThose two employees certainly do not represent a company well
I am due to have a baby any day and explained I would not be able to handle this now anymore and came to find out if I attempted the application it wouldn't be processed for a month!!! I asked since the hectic situation I am in to postpone one month so the app could be processed to which no help was offeredDisgusting!!
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 9, 2015. Please allow sufficient time for
postal delivery
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I realize that Navient cannot "help" me in this matter, but Navient is the focal point for this problem in the Student Loan Process. Somehow, somewhere, they have reported or directed the US Dept of Ed or the Lender they represent to attach my tax returns even though it was obvious I was doing my best to set up a "wage-based" paymentUntil they can trace down why and where my tax returns have went and find someone to release them, I am not happy with anything Navient, FH Cann & Associates, the Dept of Education or the Treasury Dept have handled or caused this issue. They all need to talk to each other & find a way to resolve this issue
Regards,
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 21, 2016. Please allow sufficient time for postal delivery
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on September 3, 2015. Please allow sufficient time for
postal delivery