A representative from the Office of Customer Advocate contacted the customer by telephone on December 30, 2014 and resolved the issue with the customer.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 6, 2015. Please allow sufficient time for postal
delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 27, 2016. We will continue to work with the customer directly to resolve the issue.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
They said the issue would be completed by Oct. 1st if at that time I can go into my account I will close the case of of today Sept. 25th I can still not access the account online.
Regards,
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 2, 2015. Please allow sufficient time for
postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Until I receive this official document that they said they sent the matter remains open. Also, until they update their online system to make a section regarding making extra payments, this is an ongoing issue. I've contacted NUMEROUS other student loan providers and nobody else has these ridiculous rules that make absolutely no sense. Stop hiding and protecting information from the public!
Regards,
Thank you for your message. In the interest of protecting the...
privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on April 27, 2016. Please allow sufficient time for postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Their office mailed a packet that had mostly blank papers in it, statements that were not ever disputed or an issue for us, and did not answer the problem at all. They clearly aimed to sidestep the problem, not take the complaint seriously, and add insult to the environment by wasting paper and sending mostly blank papers. This is an example of the outrage that I think most of the country has started to catch on to and recognize the student loan industry to be.
Regards,
Thank you for your message. In the interest of protecting the...
privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on August 28, 2015. Please allow sufficient time for postal delivery.
protecting the privacy of our customers,
the Office of the Customer Advocate will respond directly to the customer. We are currently working with the customer to resolve the issue.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on December 28, 2015. Please allow sufficient time for
postal delivery.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 5, 2015. Please allow sufficient time for
postal delivery.
A representative from the Office of Customer Advocate contacted the customer by telephone on December 30, 2014 and resolved the issue with the customer.
A representative from the Office of Customer Advocate contacted the customer by telephone on January 26, 2015, and we are working with the customer...
directly to resolve the issue.
A representative from the Office of...
Customer
Advocate contacted the customer by telephone on April 12, 2016 and
resolved the issue with the customer.
A representative from the Office of Customer Advocate contacted the customer by telephone on February 5, 2015...
and resolved the issue with the customer.
A representative from the Office of Customer Advocate contacted the customer by telephone on March 2, 2015 and...
resolved the issue with the customer.
A representative from the Office...
of Customer
Advocate contacted the customer by telephone on October 28, 2015 and resolved
the issue with the customer.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 6, 2015. Please allow sufficient time for postal
delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 27, 2016. We will continue to work with the customer directly to resolve the issue.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
They said the issue would be completed by Oct. 1st if at that time I can go into my account I will close the case of of today Sept. 25th I can still not access the account online.
Regards,
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 2, 2015. Please allow sufficient time for
postal delivery.
A representative from the Office...
of Customer
Advocate contacted the customer by telephone on December 22, 2015 and resolved
the issue with the customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Until I receive this official document that they said they sent the matter remains open. Also, until they update their online system to make a section regarding making extra payments, this is an ongoing issue. I've contacted NUMEROUS other student loan providers and nobody else has these ridiculous rules that make absolutely no sense. Stop hiding and protecting information from the public!
Regards,
Thank you for your message. In the interest of protecting the...
privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on April 27, 2016. Please allow sufficient time for postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Their office mailed a packet that had mostly blank papers in it, statements that were not ever disputed or an issue for us, and did not answer the problem at all. They clearly aimed to sidestep the problem, not take the complaint seriously, and add insult to the environment by wasting paper and sending mostly blank papers. This is an example of the outrage that I think most of the country has started to catch on to and recognize the student loan industry to be.
Regards,
Thank you for your message. In the interest of protecting the...
privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on August 28, 2015. Please allow sufficient time for postal delivery.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate will respond directly to the customer. We are currently working with the customer to resolve the issue.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on December 28, 2015. Please allow sufficient time for
postal delivery.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 5, 2015. Please allow sufficient time for
postal delivery.
A
representative from the Office of Customer Advocate contacted the customer by
telephone on...
January 27, 2016 and Navient is working with
the customer directly to resolve the issue.