interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 19, 2015. Please allow sufficient time for postal
delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The representative informed that it is the 3 credit bureaus and not Navient who have reported my payment history as missing. The representative assured me that Navient has provided the credit bureaus with my information and that there is nothing more that can be done on their end. Navient suggests I contact the 3 credit bureaus directly to correct this information, which I have already done.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 9, 2015. Please allow sufficient time for postal
delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This issue was not resolved because they are referencing something that happened back in November. My issue with them is them giving me the wrong course of action to take and I followed it and they intern still went forward and reported me to the credit bureau for being 90 days late, when they told me to make a payment by a certain date and a certain amount which is what I did and they stated that in doing so it would not be reported 90 days late. what it comes down to, is had they given me the correct information in March, the correct amount to pay, I would've paid that amount, and this would've never happened. But I followed the direction of their customer representative, who clearly gave me the wrong information and put me in this situation. So this issue was not resolved.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I want them to update my credit report showing as paid and not to show as a charge off in August 2016 or the next step will be to contact a lawyer and file a suit with the Fair Credit Report Agency.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10770976, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.They finally contacted us after you contacted them, but they have not given us any answer and definitely haven't allocated the payments we made to our loans. Nothing has been resolved at all. Quite opposite, the inaccurate loan is still accruing interest. It is clear to us, that they allocated our payment to a loan that had already been paid off. They keep saying they will look into things, but nothing is happening. It is unbelievable of them to say that they are working with us to resolve the issue. Yes, they assigned it to someone named Justin, but unfortunately nothing has happened. We also paid off the remaining real balance of a little over $700 to see/show how this would be allocated, and again, some of the money was allocated to the loan that had already been paid off!!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have not still received the documentation that was promised to resolve this matter yet. Navient needs to comply with what has been promised prior to closing any case.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Navient states they have sent a response to via mail. I have not received a response via mail. Navient has not responded factually many times therefore I do not expect them to do so now.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I [redacted] do not accept this because Sallie Mae and Navient are the same company, and I have never had a student loan with Navient. I consolidated all my loans with Sallie Mae. I paid all my money to Sallie Mae, I have never had an account with Navient. I have never heard of Navient until they replied to my complaint.
These people are JERKS to deal with. I waited on a call back for 3 weeks for them to just tell me they couldn't help me. I called 3x a week, was transferred several times and put on hold several times. Was told I didn't receive a call back because my information was in a " managers que " and he was on vacation and that he was in that he was in that evening so I would hear back that day, never heard back. Called back again just to get transferred around 3 more times to be told they cant help me. Which would be fine if you didn't make me wait 3 weeks to tell me this. These people are not willing to work with you at all ! Do not get a loan through them.
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on October 21, 2014. Please allow sufficient time for postal delivery.
All I want to do is change my payment due date. Not an option. The computer automated system drags me around in circles before it disconnects the call or tells me that they are closed after I have been on the phone for 5-10 minutes already.
There is no way to email them. What am I supposed to do?!
I thought Sallie Mae was bad, but Navient is beginning to top Sallie Mae. I have the greatest difficulty just TRYING TO PAY my loan. Navient's left hand doesn't know what the right is doing. The account is routinely disabled when I go in to pay it. One person tells you one thing. Someone else tells you something different. I HATE NAVIENT.
mso-hansi-theme-font: minor-latin;">A representative
from the Office of Customer Advocate contacted the customer by telephone
on September 16, 2016 and resolved the
issue with the customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
roblem:
This is the 2nd time I've filed a complaint with the Revdex.com on Navient. They have started their numerous phone calls again. They contact both my dad and me several times an hour from different locations across the US. Some of the calls will hang up without leaving a message and others leave a message. The calls begin as early as 8:00 a.m. and stop as late as 7:00 or 8:00 p.m. seven days a week. We have asked them to limit their calls to a one or two per day and only a few per week.
Translate
Desired Resolution / Outcome
Desired Resolution:
Other (requires explanation)
select
Desired Outcome:
I am requiring no more than 2 calls per week. I KNOW that payments are due and they are getting paid. I am also requiring that if they continue making several phone calls per hour they credit my account $25 per extra call if more than 2 per week.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 16, 2016. Please allow sufficient time for
postal delivery.
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on February 6, 2015. Please allow sufficient time for postal delivery.
Thank you for
your message. In the...
interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 19, 2015. Please allow sufficient time for postal
delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The representative informed that it is the 3 credit bureaus and not Navient who have reported my payment history as missing. The representative assured me that Navient has provided the credit bureaus with my information and that there is nothing more that can be done on their end. Navient suggests I contact the 3 credit bureaus directly to correct this information, which I have already done.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 9, 2015. Please allow sufficient time for postal
delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This issue was not resolved because they are referencing something that happened back in November. My issue with them is them giving me the wrong course of action to take and I followed it and they intern still went forward and reported me to the credit bureau for being 90 days late, when they told me to make a payment by a certain date and a certain amount which is what I did and they stated that in doing so it would not be reported 90 days late. what it comes down to, is had they given me the correct information in March, the correct amount to pay, I would've paid that amount, and this would've never happened. But I followed the direction of their customer representative, who clearly gave me the wrong information and put me in this situation. So this issue was not resolved.
Regards,
A representative from the Office...
of Customer
Advocate contacted the customer by telephone on April 7, 2015 and resolved the
issue with the customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I want them to update my credit report showing as paid and not to show as a charge off in August 2016 or the next step will be to contact a lawyer and file a suit with the Fair Credit Report Agency.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10770976, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.They finally contacted us after you contacted them, but they have not given us any answer and definitely haven't allocated the payments we made to our loans. Nothing has been resolved at all. Quite opposite, the inaccurate loan is still accruing interest. It is clear to us, that they allocated our payment to a loan that had already been paid off. They keep saying they will look into things, but nothing is happening. It is unbelievable of them to say that they are working with us to resolve the issue. Yes, they assigned it to someone named Justin, but unfortunately nothing has happened. We also paid off the remaining real balance of a little over $700 to see/show how this would be allocated, and again, some of the money was allocated to the loan that had already been paid off!!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have not still received the documentation that was promised to resolve this matter yet. Navient needs to comply with what has been promised prior to closing any case.
Regards,
A
representative from the Office of Customer Advocate contacted the customer by
telephone...
on April 29, 2015, and we are working with the customer directly to
resolve the issue.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Navient states they have sent a response to via mail. I have not received a response via mail. Navient has not responded factually many times therefore I do not expect them to do so now.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I [redacted] do not accept this because Sallie Mae and Navient are the same company, and I have never had a student loan with Navient. I consolidated all my loans with Sallie Mae. I paid all my money to Sallie Mae, I have never had an account with Navient. I have never heard of Navient until they replied to my complaint.
These people are JERKS to deal with. I waited on a call back for 3 weeks for them to just tell me they couldn't help me. I called 3x a week, was transferred several times and put on hold several times. Was told I didn't receive a call back because my information was in a " managers que " and he was on vacation and that he was in that he was in that evening so I would hear back that day, never heard back. Called back again just to get transferred around 3 more times to be told they cant help me. Which would be fine if you didn't make me wait 3 weeks to tell me this. These people are not willing to work with you at all ! Do not get a loan through them.
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on October 21, 2014. Please allow sufficient time for postal delivery.
All I want to do is change my payment due date. Not an option. The computer automated system drags me around in circles before it disconnects the call or tells me that they are closed after I have been on the phone for 5-10 minutes already.
There is no way to email them. What am I supposed to do?!
I thought Sallie Mae was bad, but Navient is beginning to top Sallie Mae. I have the greatest difficulty just TRYING TO PAY my loan. Navient's left hand doesn't know what the right is doing. The account is routinely disabled when I go in to pay it. One person tells you one thing. Someone else tells you something different. I HATE NAVIENT.
mso-hansi-theme-font: minor-latin;">A representative
from the Office of Customer Advocate contacted the customer by telephone
on September 16, 2016 and resolved the
issue with the customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
roblem:
This is the 2nd time I've filed a complaint with the Revdex.com on Navient. They have started their numerous phone calls again. They contact both my dad and me several times an hour from different locations across the US. Some of the calls will hang up without leaving a message and others leave a message. The calls begin as early as 8:00 a.m. and stop as late as 7:00 or 8:00 p.m. seven days a week. We have asked them to limit their calls to a one or two per day and only a few per week.
Translate
Desired Resolution / Outcome
Desired Resolution:
Other (requires explanation)
select
Desired Outcome:
I am requiring no more than 2 calls per week. I KNOW that payments are due and they are getting paid. I am also requiring that if they continue making several phone calls per hour they credit my account $25 per extra call if more than 2 per week.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 16, 2016. Please allow sufficient time for
postal delivery.
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on February 6, 2015. Please allow sufficient time for postal delivery.