protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 21, 2015. Please allow sufficient time for postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Complaint Type:
Billing or Collection Issues
select
Problem:
This is not the first Revdex.com complaint I have filed with Navient. I filed a compliant a few months back and was not satisfied with my resolution. The previous complaint was (Complaint ID # [redacted]- Navient.) It pertains to the same problems arising in this new complaint. Clearly there is a lack of Compliance and Regulatory control within Navient. I will preface this complaint explaining I work for a financial institutions collection compliance department and am well versed on collection and regulatory laws!! On 11/2/15 at 7;30 AM central time, I made a online payment to Navient for $583.57 with the confirmation number 49516938C. I received an inbound call from Navient at 8:04 AM where I gave the representative my information and the confirmation of the payment amount as well as the confirmation number. Next I received a missed call from Navient at 10:06 AM. Another missed call from Navient at 10:15 AM. I responded to the missed calls at 11:15 AM by calling Navient and giving the same information I did with the first representative that morning. On 11/3/15 at 8:32 AM I received a call from Navient and explained for the 3rd time the same information pertaining to the online payment. At 9:13 AM I received a missed call from Navient. At 10:30 AM I received another missed call from Navient. At 11:37 AM I called Navient and spoke with another representative and explained the same payment and confirmation information. My co- signers have been getting just as many calls as I have. I stated previously, this is not the first complaint I have filed about the volume of calls! I know the auto dialer cant possibly be set to call that amount of times within a two(2) day period. Also, representatives can clearly see when my account populates on their screen the previous notes of me talking to Navient! Surely Navient is well aware of TCPA laws. The CFPB and my Attorney will be the next people contacted and in communication with Navient if a monetary settlement is not reached. I will have my Attorney subpoena the (call recording history) between me and Navient which is quite lengthy!
Translate
Desired Resolution / Outcome
Desired Resolution:
Other (requires explanation)
select
Desired Outcome:
I want a Cease and Desist on all collection communication efforts from Navient. My co-signers request the same! My desired settlement is monetary. If a monetary settlement is not reached a lawsuit will be the next step and communication will than be held by my attorney
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I sorry when I received the email on the 17th of February, I was trying to respond to it but I could not write anything at the time it would not allow it. But since I file the complaint . I have received a call from the company which had still not responded to my request for an accounting of payments. I did received a copy of loan which of course was a promise to pay and as the co-signer. I found out that the loan had been splint up and the payment plan agreement was only being paid on a federal loan that I was not aware of. I have spoken to Mr. Brown on this matter as he has attempted to pay this loan back since 2007. I talk to one of representative at the company who had basically threaten me and has continue to harass me from 8am to 10pm. Now they are calling me at work. They still are saying that there is no payment plan set to collect payment which I know has already started again. Please I need some assist with this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The business continues its trend of dishonesty and broken promises. In addition, my inquiry with my bank proved that the supposed communication by Navient is not truthful. Nor has the referenced bank account ever been closed. The document(s) supposedly sent by Navient via US mail has not been received in a timely manner nor is it expected. This dishonest organization is under nationwide criticism of many other loan recipients as is the case with my complaint about this company. This company has made no attempt to correct their malicious conduct in this matter and has not called or mail the documents the company claims to have mailed. Furthermore, any such documents would not do anything to reverse any damage to my credit profile already done. Additionally, the company has not posted a mailed on 11/11/2015 payment that would bring my account current per their malicious conduct. The company has followed their trend of dishonesty by offering me a payment option spanning 10 years for an account balance that is nearly paid off. Please post this complaint as unresolved.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
They are unwilling to work with me, and told me point blank that they don't care if I'm put out by their 8:50 pm calls (Central standard time) but that they will continue to call me whenever they feel like it and that my only options are to A) pay them money that I don't have or B) pay $50 every three months to keep it in forbearance, something else that I can't afford, and in the mean time, they will continue to harass me. I just simply want them to quit calling me so late at night, that is my only request and they flat out refuse to do anything about it.
Regards,
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 19, 2015. Please allow sufficient time for postal
delivery.
of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 12, 2016. Please allow sufficient time for
postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I received a letter from Navient on November 29,2016. Upon review of the letter,I noticed that the agreed upon amount to be paid by auto-pay on the 19th of every month was incorrect. It stated that $78.98 would be deducted from my account on December 4,2016. I had specifically set the payment of $64.00 up on the 19th of every month, as that is when I will have money in my account. It gave me the name, number, and extension of someone from the customer advocacy board whom I could reach directly. When I called the number, however, it sent me to a direct representative line and did not give me the ability to enter the extension of the contact person. The first person I spoke to told me she could put in a request to change my due date, but that it would not take effect until January of 2017 and that the payment of $64.00 will come out on the 4th of December, 2016. She could not tell me where the balance of $78.98 came from, as she did not have that amount in her system. When I explained my situation and the payment agreement for the 19th of every month, she directed me to someone else. In all, my phone call lasted one hour and 5 minutes. The fourth, and final, person I was transferred to stated he was with the billing department and could not request a change in my due date, and he would have to transfer me back to customer service. I was told if I cancelled the auto-payment, that the balance that was brought current on 11/19/16 by a payment of $64.00 would be retracted back to the 6 months of payments that Navient is saying I was notified of and that I would have a balance due of several hundred dollars. Yet again, another bullying tactic used by Navient. Apparently the payment agreement I arranged for the 19th of every month was only for November and Navient had the right to move my due date. Due to my financial situation, had I been aware of this I would have set it for the 19th of every month, assuming that's what I had done when I made the agreement on November 8th. I was given the option to leave a message for the person assigned to my case, but declined and instead opted to try and reach her tomorrow. This is extremely tiring as I had just gone in circles with 4 different people for over an hour, each who told me something different. In addition to the inaccuracy of the amount and due date, the letter stated that my main complaint was repeated phone calls. That is also incorrect. The initial complaint was due to horrific customer service that I experienced over a period of weeks. Navient stated that the automated calls would stop once contact was made for the day, but that is not true. I answered the phone calls from Navient several times a day. Every time I pressed to speak to a representative, and every time the phone disconnected. The experience I had with a representative on November 8th was the reason for my complaint, not the phone calls, although those were an annoyance as well. There is no other word to describe my overall experience with Navient other than horrific. Their attempt at a response was just another let down from a company who uses bullying tactics to get over-payments. Also, when I attempted to call today the automated system stated I had a balance of $9 due on Dec. 1,2016. No one could explain that amount to me either. I am so exhausted from going round and round with this company.
Regards,
[redacted]
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 28, 2016. We will continue to work with the customer directly to resolve the issue.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The reason I am not accepting Navient's "offer" is because according to the Revdex.com, I have 5 days to respond to Navient's response. Navient has failed to respond electronically & according to what I am reading here, has sent their response via snail mail. They have my phone #, and they have my email address as well as the ability to post messages for me on my Navient account on their website. Not sure why they chose the slowest method possible- aside from assuming it's pretty much their M.O. to do things incorrectly, as well as inconveniently (for me). Because I do not believe that I will have received their response within 5 days & they have chosen to utilize the slowest method of communication (knowing there is a deadline), then I'm going to have to decline their response. For future reference,mthey are welcome to communicate with me via email- which I have requested in the last- due to to fact that they are so incredibly inept in their ability to process my payments & therefore I would prefer to keep all communication from here out with the company in writing.
minor-latin'>A representative from the Office of Customer Advocate contacted the customer by telephone on November 2, 2016 and resolved the issue with the customer.
I have continually had payments I have made misapplied to loans. I have four student loans with Navient, but only have to pay two of them currently. They constantly apply my payment, (disregarding their official monthly statement) to all four instead of the two I'm being billed for. Thus on my account it shows that I have delinquent payments. It takes calling customer service and talking to a minimum of three different people, each time to get this resolved. They sure like playing around with your money however they feel like. It took two weeks the last time to get my payment reapplied correctly, all while it was negatively affecting my credit score. My recommendation is to refinance privately and walk away from this incompetency. You will lose more money and time with Navient that through someone else.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 14, 2015. Please allow sufficient time for postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The company made a mistake by informing me of the "good to go" status on my account for cosigner release. 2 weeks later, things have changed and the company admits fault on their part. Now because I was given wrong information by a customer service representative, I am not going to be compensated or taken care of? This does not show care for their customers. I also had to call the person that contacted me 4 times in order for her to give me a full response. Left her a voicemail, she left me a message, then I proceeded to leave 3 more voicemails over a 1-week span and 2 separate emails. The final email got her attention because I feel she did not want to discuss it over the phone. When somebody is not willing to discuss something over the phone when it is such a serious matter, that shows lack of character in management and shows that maybe the person does not believe in this policy because 1 day late should not make me have to start something over. I guess a student loan company should work with their customers to get their thousands of dollars from a customer who has been on time for such a long period of time before Sallie Mae transitioned me over to Navient. Sallie Mae had incredible customer service and always took care of matters quickly and efficiently without misleading me. If there was ever an issue, the company always talked to me, discussed options and never said that 1 day late would cause an issue. When there are personal matters to account for, policies need to be reexamined, especially when I was going through an incredible amount of stress at that time and was 1 day late!!! I am not happy and neither is the person who is my cosigner. I made a mistake I admit, but being 1 day late on a payment should not affect somebody this greatly.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The letter sent by Navient had nothing to do with my original complaint. I am working on solving this issue myself. I don't feel this resolution from the Revdex.com and Navient solved my problem in anyway.
Regards,
Thank you for your message. In the interest of protecting the privacy of our customers, the Office...
of the Customer Advocate responded directly to the customer via US Postal Service on February 3, 2015. Please allow sufficient time for postal delivery.
Georgia; font-size: 10pt; line-height: 150%;">Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Why am I to wait for Navient to close this issue? Navient CHOSE to not follow the law and on a private student loan, they started a garnishment process without me getting served properly first, allowing me to contact the sheriffs, the courts or explore options as to the severity of how much they garnish. I know what they are doing is illegal and while I will take their response to the proper legal channels, they are purposely breaking the law and I am supposed to wait? At the very minimum, I would have expected to have heard from my payroll department that Navient will stop the garnishment, allowing me the proper recourse I am allowed legally. But, if they chose to continue, they are giving me more reason to fight back legally in court. I am shocked they are allowing this to continue right now
Regards,
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 8, 2016. Please allow sufficient time for postal delivery.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 21, 2015. Please allow sufficient time for postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Complaint Type:
Billing or Collection Issues
select
Problem:
This is not the first Revdex.com complaint I have filed with Navient. I filed a compliant a few months back and was not satisfied with my resolution. The previous complaint was (Complaint ID # [redacted]- Navient.) It pertains to the same problems arising in this new complaint. Clearly there is a lack of Compliance and Regulatory control within Navient. I will preface this complaint explaining I work for a financial institutions collection compliance department and am well versed on collection and regulatory laws!! On 11/2/15 at 7;30 AM central time, I made a online payment to Navient for $583.57 with the confirmation number 49516938C. I received an inbound call from Navient at 8:04 AM where I gave the representative my information and the confirmation of the payment amount as well as the confirmation number. Next I received a missed call from Navient at 10:06 AM. Another missed call from Navient at 10:15 AM. I responded to the missed calls at 11:15 AM by calling Navient and giving the same information I did with the first representative that morning. On 11/3/15 at 8:32 AM I received a call from Navient and explained for the 3rd time the same information pertaining to the online payment. At 9:13 AM I received a missed call from Navient. At 10:30 AM I received another missed call from Navient. At 11:37 AM I called Navient and spoke with another representative and explained the same payment and confirmation information. My co- signers have been getting just as many calls as I have. I stated previously, this is not the first complaint I have filed about the volume of calls! I know the auto dialer cant possibly be set to call that amount of times within a two(2) day period. Also, representatives can clearly see when my account populates on their screen the previous notes of me talking to Navient! Surely Navient is well aware of TCPA laws. The CFPB and my Attorney will be the next people contacted and in communication with Navient if a monetary settlement is not reached. I will have my Attorney subpoena the (call recording history) between me and Navient which is quite lengthy!
Translate
Desired Resolution / Outcome
Desired Resolution:
Other (requires explanation)
select
Desired Outcome:
I want a Cease and Desist on all collection communication efforts from Navient. My co-signers request the same! My desired settlement is monetary. If a monetary settlement is not reached a lawsuit will be the next step and communication will than be held by my attorney
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I sorry when I received the email on the 17th of February, I was trying to respond to it but I could not write anything at the time it would not allow it. But since I file the complaint . I have received a call from the company which had still not responded to my request for an accounting of payments. I did received a copy of loan which of course was a promise to pay and as the co-signer. I found out that the loan had been splint up and the payment plan agreement was only being paid on a federal loan that I was not aware of. I have spoken to Mr. Brown on this matter as he has attempted to pay this loan back since 2007. I talk to one of representative at the company who had basically threaten me and has continue to harass me from 8am to 10pm. Now they are calling me at work. They still are saying that there is no payment plan set to collect payment which I know has already started again. Please I need some assist with this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The business continues its trend of dishonesty and broken promises. In addition, my inquiry with my bank proved that the supposed communication by Navient is not truthful. Nor has the referenced bank account ever been closed. The document(s) supposedly sent by Navient via US mail has not been received in a timely manner nor is it expected. This dishonest organization is under nationwide criticism of many other loan recipients as is the case with my complaint about this company. This company has made no attempt to correct their malicious conduct in this matter and has not called or mail the documents the company claims to have mailed. Furthermore, any such documents would not do anything to reverse any damage to my credit profile already done. Additionally, the company has not posted a mailed on 11/11/2015 payment that would bring my account current per their malicious conduct. The company has followed their trend of dishonesty by offering me a payment option spanning 10 years for an account balance that is nearly paid off. Please post this complaint as unresolved.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
They are unwilling to work with me, and told me point blank that they don't care if I'm put out by their 8:50 pm calls (Central standard time) but that they will continue to call me whenever they feel like it and that my only options are to A) pay them money that I don't have or B) pay $50 every three months to keep it in forbearance, something else that I can't afford, and in the mean time, they will continue to harass me. I just simply want them to quit calling me so late at night, that is my only request and they flat out refuse to do anything about it.
Regards,
A representative from the Office of...
Customer
Advocate contacted the customer by telephone on March 7, 2016 and resolved
the issue with the customer.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 19, 2015. Please allow sufficient time for postal
delivery.
Thank you for
your message. In the interest...
of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 12, 2016. Please allow sufficient time for
postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I received a letter from Navient on November 29,2016. Upon review of the letter,I noticed that the agreed upon amount to be paid by auto-pay on the 19th of every month was incorrect. It stated that $78.98 would be deducted from my account on December 4,2016. I had specifically set the payment of $64.00 up on the 19th of every month, as that is when I will have money in my account. It gave me the name, number, and extension of someone from the customer advocacy board whom I could reach directly. When I called the number, however, it sent me to a direct representative line and did not give me the ability to enter the extension of the contact person. The first person I spoke to told me she could put in a request to change my due date, but that it would not take effect until January of 2017 and that the payment of $64.00 will come out on the 4th of December, 2016. She could not tell me where the balance of $78.98 came from, as she did not have that amount in her system. When I explained my situation and the payment agreement for the 19th of every month, she directed me to someone else. In all, my phone call lasted one hour and 5 minutes. The fourth, and final, person I was transferred to stated he was with the billing department and could not request a change in my due date, and he would have to transfer me back to customer service. I was told if I cancelled the auto-payment, that the balance that was brought current on 11/19/16 by a payment of $64.00 would be retracted back to the 6 months of payments that Navient is saying I was notified of and that I would have a balance due of several hundred dollars. Yet again, another bullying tactic used by Navient. Apparently the payment agreement I arranged for the 19th of every month was only for November and Navient had the right to move my due date. Due to my financial situation, had I been aware of this I would have set it for the 19th of every month, assuming that's what I had done when I made the agreement on November 8th. I was given the option to leave a message for the person assigned to my case, but declined and instead opted to try and reach her tomorrow. This is extremely tiring as I had just gone in circles with 4 different people for over an hour, each who told me something different. In addition to the inaccuracy of the amount and due date, the letter stated that my main complaint was repeated phone calls. That is also incorrect. The initial complaint was due to horrific customer service that I experienced over a period of weeks. Navient stated that the automated calls would stop once contact was made for the day, but that is not true. I answered the phone calls from Navient several times a day. Every time I pressed to speak to a representative, and every time the phone disconnected. The experience I had with a representative on November 8th was the reason for my complaint, not the phone calls, although those were an annoyance as well. There is no other word to describe my overall experience with Navient other than horrific. Their attempt at a response was just another let down from a company who uses bullying tactics to get over-payments. Also, when I attempted to call today the automated system stated I had a balance of $9 due on Dec. 1,2016. No one could explain that amount to me either. I am so exhausted from going round and round with this company.
Regards,
[redacted]
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 28, 2016. We will continue to work with the customer directly to resolve the issue.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The reason I am not accepting Navient's "offer" is because according to the Revdex.com, I have 5 days to respond to Navient's response. Navient has failed to respond electronically & according to what I am reading here, has sent their response via snail mail. They have my phone #, and they have my email address as well as the ability to post messages for me on my Navient account on their website. Not sure why they chose the slowest method possible- aside from assuming it's pretty much their M.O. to do things incorrectly, as well as inconveniently (for me). Because I do not believe that I will have received their response within 5 days & they have chosen to utilize the slowest method of communication (knowing there is a deadline), then I'm going to have to decline their response. For future reference,mthey are welcome to communicate with me via email- which I have requested in the last- due to to fact that they are so incredibly inept in their ability to process my payments & therefore I would prefer to keep all communication from here out with the company in writing.
Regards,
[redacted]
minor-latin'>A representative from the Office of Customer Advocate contacted the customer by telephone on November 2, 2016 and resolved the issue with the customer.
A representative from the Office...
of Customer
Advocate contacted the customer by telephone on December 4, 2015 and resolved
the issue with the customer.
I have continually had payments I have made misapplied to loans. I have four student loans with Navient, but only have to pay two of them currently. They constantly apply my payment, (disregarding their official monthly statement) to all four instead of the two I'm being billed for. Thus on my account it shows that I have delinquent payments. It takes calling customer service and talking to a minimum of three different people, each time to get this resolved. They sure like playing around with your money however they feel like. It took two weeks the last time to get my payment reapplied correctly, all while it was negatively affecting my credit score. My recommendation is to refinance privately and walk away from this incompetency. You will lose more money and time with Navient that through someone else.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 14, 2015. Please allow sufficient time for postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The company made a mistake by informing me of the "good to go" status on my account for cosigner release. 2 weeks later, things have changed and the company admits fault on their part. Now because I was given wrong information by a customer service representative, I am not going to be compensated or taken care of? This does not show care for their customers. I also had to call the person that contacted me 4 times in order for her to give me a full response. Left her a voicemail, she left me a message, then I proceeded to leave 3 more voicemails over a 1-week span and 2 separate emails. The final email got her attention because I feel she did not want to discuss it over the phone. When somebody is not willing to discuss something over the phone when it is such a serious matter, that shows lack of character in management and shows that maybe the person does not believe in this policy because 1 day late should not make me have to start something over. I guess a student loan company should work with their customers to get their thousands of dollars from a customer who has been on time for such a long period of time before Sallie Mae transitioned me over to Navient. Sallie Mae had incredible customer service and always took care of matters quickly and efficiently without misleading me. If there was ever an issue, the company always talked to me, discussed options and never said that 1 day late would cause an issue. When there are personal matters to account for, policies need to be reexamined, especially when I was going through an incredible amount of stress at that time and was 1 day late!!! I am not happy and neither is the person who is my cosigner. I made a mistake I admit, but being 1 day late on a payment should not affect somebody this greatly.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The letter sent by Navient had nothing to do with my original complaint. I am working on solving this issue myself. I don't feel this resolution from the Revdex.com and Navient solved my problem in anyway.
Regards,
Thank you for your message. In the interest of protecting the privacy of our customers, the Office...
of the Customer Advocate responded directly to the customer via US Postal Service on February 3, 2015. Please allow sufficient time for postal delivery.
Georgia; font-size: 10pt; line-height: 150%;">Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Why am I to wait for Navient to close this issue? Navient CHOSE to not follow the law and on a private student loan, they started a garnishment process without me getting served properly first, allowing me to contact the sheriffs, the courts or explore options as to the severity of how much they garnish. I know what they are doing is illegal and while I will take their response to the proper legal channels, they are purposely breaking the law and I am supposed to wait? At the very minimum, I would have expected to have heard from my payroll department that Navient will stop the garnishment, allowing me the proper recourse I am allowed legally. But, if they chose to continue, they are giving me more reason to fight back legally in court. I am shocked they are allowing this to continue right now
Regards,
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 8, 2016. Please allow sufficient time for postal delivery.