protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 3, 2015. Please allow sufficient time for postal
delivery.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on September 19, 2016. Please allow sufficient time for
postal delivery.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 31, 2016. Please allow sufficient time for
postal delivery.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 13, 2016. Please allow sufficient time for postal
delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10846803, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Problem:
I have already filed this complaint. I received a response from you on October 13, 2015 and this case was closed on 11-23-15. I am not please with how Navient wants to settle the case. Navient has offered solutions that would put me in more debt and/or does not address my problem. The options they gave me are, Deferment, Forbearance or Consolidation. When I started teaching in Delaware over 15 years ago, their pitch was that working in a Title 1 School would qualify me to apply for a small teacher forgiveness loan after investing 5 consecutive years. I invested over 15 years in Title 1 schools. It wasn't until I received the forgiveness application that they exposed the factor that to be eligible for TLF a customer cannot have had a balance on a Federal Direct Student Loan as of October 1, 1998. Navient was mis-leading and that stipulation is inequitable and age discriminative. To not have a loan prior to Oct 1, 1998 means that one would have to be no more than about twenty years old.
Translate
Desired Resolution / Outcome
Desired Resolution:
Other (requires explanation)
select
Desired Outcome:
To be awarded a $5000.00 loan forgiveness towards my balance on the loan.
Translate
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 22, 2016. Please allow sufficient time for
postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
While they waived the $.69 of interest accrued after I made my final payment, they have not addressed the systemic issues of not providing payoff information or access on their website. We can expect this problem to recur for all other customers as well.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I would like Naveint to accept a payment plan of $25 a month until I can obtain full time work. I would also like them to acknowledge that they are no longer authorized to debit from any of my accounts.
Thank you for your message. In the interest of protecting the privacy of our customers, the Office...
of the Customer Advocate responded directly to the customer via US Postal Service on February 6, 2015. Please allow sufficient time for postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I was contacted December 6th by a Navient representative who asked me to remove my complaint from the Revdex.com while Navient would have to take 4 to 6 weeks to correct incorrect reporting on my credit reports. I clarified I was the last attempt I had made to resolve this directly with Navient where the last representative stated (prior to contacting the Revdex.com) my credit report would be amended within one to two business days did not provide a resolution and I would not be removing my complaint in good faith. My final attempt to work directly with Navient lead to Navient selling a settled loan to a different collection agency where an agent named Al Cheever with the fax number 791-681-4379 told me that I had a debt in my name alone to settle with his agency. I was the cosigner of this loan, our divorce decree clarified I would not be liable for this loan, the original signer died from a military related illness and Navient has yet to close this settled debt. I have absolutely no good faith in Navient to follow through with settling this debt as they are legally binded to and should have never had this many direct problems with Navient to begin with.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I still do not have online access to my account, I have no way to view what they are doing with the money I send in, or if they are adding fees that I am unaware of. I do not have this online access due to the fact that I filed for bankruptcy protection in the past and this business is harassing and discriminating against me due to that.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I received a phone call from [redacted] at Navient on 9/4 at 2:13pm. I have called her back twice and asked that she return my phone call and/or provide me with a contact time, time zone, and means to reach her. To date, I have not received a phone call back nor have I received any further communication. I would be willing to sign a waiver so that the Revdex.com can assist with resolving this and the information can be released directly to the Revdex.com or sent to my Navient account for quicker access.
Regards,
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 20, 2015. Please allow sufficient time for
postal delivery.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 13, 2015. Please allow sufficient time for postal
delivery.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 8, 2015. Please allow sufficient time for postal
delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The company never did anything to fix this issue and just gave a couple sentence generic response that they gave to all the other Revdex.com complaints against them that I read. How can they get away with over 2000 complaints in 3 years? What they did to me is is illegal. I never authorized them to pull funds from my account, especially 3 days earlier than what I agreed to with the original loan company. They should be held accountable for my bank fees. I don't understand how they can operate and get away with all they do.
I have sent several emails and they never respond. They have no actual easy way to contact them. I have asked repeatedly to stop taking funds out early and if they couldn't to change my date. I chose that date in the first place. They have no right to take funds out of my account whenever they feel like it just because the original loan company gave them my account and routing number. I never signed any kinds of agreement with Navient and have no desire to do business with a company that has no problem screwing up customer accounts.
Someone should review the Revdex.com complaints and deal with all the illegal things they do and have been getting away with.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 9, 2015. Please allow sufficient time for postal
delivery.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on September 23, 2016. Please allow sufficient time for
postal delivery. We will continue to work directly with the customer to resolve the issue.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 3, 2015. Please allow sufficient time for postal
delivery.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on September 19, 2016. Please allow sufficient time for
postal delivery.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 31, 2016. Please allow sufficient time for
postal delivery.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 13, 2016. Please allow sufficient time for postal
delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10846803, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Problem:
I have already filed this complaint. I received a response from you on October 13, 2015 and this case was closed on 11-23-15. I am not please with how Navient wants to settle the case. Navient has offered solutions that would put me in more debt and/or does not address my problem. The options they gave me are, Deferment, Forbearance or Consolidation. When I started teaching in Delaware over 15 years ago, their pitch was that working in a Title 1 School would qualify me to apply for a small teacher forgiveness loan after investing 5 consecutive years. I invested over 15 years in Title 1 schools. It wasn't until I received the forgiveness application that they exposed the factor that to be eligible for TLF a customer cannot have had a balance on a Federal Direct Student Loan as of October 1, 1998. Navient was mis-leading and that stipulation is inequitable and age discriminative. To not have a loan prior to Oct 1, 1998 means that one would have to be no more than about twenty years old.
Translate
Desired Resolution / Outcome
Desired Resolution:
Other (requires explanation)
select
Desired Outcome:
To be awarded a $5000.00 loan forgiveness towards my balance on the loan.
Translate
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 22, 2016. Please allow sufficient time for
postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
While they waived the $.69 of interest accrued after I made my final payment, they have not addressed the systemic issues of not providing payoff information or access on their website. We can expect this problem to recur for all other customers as well.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I would like Naveint to accept a payment plan of $25 a month until I can obtain full time work. I would also like them to acknowledge that they are no longer authorized to debit from any of my accounts.
Thank you for your message. In the interest of protecting the privacy of our customers, the Office...
of the Customer Advocate responded directly to the customer via US Postal Service on February 6, 2015. Please allow sufficient time for postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I was contacted December 6th by a Navient representative who asked me to remove my complaint from the Revdex.com while Navient would have to take 4 to 6 weeks to correct incorrect reporting on my credit reports. I clarified I was the last attempt I had made to resolve this directly with Navient where the last representative stated (prior to contacting the Revdex.com) my credit report would be amended within one to two business days did not provide a resolution and I would not be removing my complaint in good faith. My final attempt to work directly with Navient lead to Navient selling a settled loan to a different collection agency where an agent named Al Cheever with the fax number 791-681-4379 told me that I had a debt in my name alone to settle with his agency. I was the cosigner of this loan, our divorce decree clarified I would not be liable for this loan, the original signer died from a military related illness and Navient has yet to close this settled debt. I have absolutely no good faith in Navient to follow through with settling this debt as they are legally binded to and should have never had this many direct problems with Navient to begin with.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I still do not have online access to my account, I have no way to view what they are doing with the money I send in, or if they are adding fees that I am unaware of. I do not have this online access due to the fact that I filed for bankruptcy protection in the past and this business is harassing and discriminating against me due to that.
Regards,
A representative from the Office...
of Customer
Advocate contacted the customer by telephone on November 12, 2015 and resolved
the issue with the customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I received a phone call from [redacted] at Navient on 9/4 at 2:13pm. I have called her back twice and asked that she return my phone call and/or provide me with a contact time, time zone, and means to reach her. To date, I have not received a phone call back nor have I received any further communication. I would be willing to sign a waiver so that the Revdex.com can assist with resolving this and the information can be released directly to the Revdex.com or sent to my Navient account for quicker access.
Regards,
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 20, 2015. Please allow sufficient time for
postal delivery.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 13, 2015. Please allow sufficient time for postal
delivery.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 8, 2015. Please allow sufficient time for postal
delivery.
A
representative from the Office of Customer Advocate contacted the customer by
telephone on...
March 1, 2016 and we are working with
the customer directly to resolve the issue.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The company never did anything to fix this issue and just gave a couple sentence generic response that they gave to all the other Revdex.com complaints against them that I read. How can they get away with over 2000 complaints in 3 years? What they did to me is is illegal. I never authorized them to pull funds from my account, especially 3 days earlier than what I agreed to with the original loan company. They should be held accountable for my bank fees. I don't understand how they can operate and get away with all they do.
I have sent several emails and they never respond. They have no actual easy way to contact them. I have asked repeatedly to stop taking funds out early and if they couldn't to change my date. I chose that date in the first place. They have no right to take funds out of my account whenever they feel like it just because the original loan company gave them my account and routing number. I never signed any kinds of agreement with Navient and have no desire to do business with a company that has no problem screwing up customer accounts.
Someone should review the Revdex.com complaints and deal with all the illegal things they do and have been getting away with.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 9, 2015. Please allow sufficient time for postal
delivery.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on September 23, 2016. Please allow sufficient time for
postal delivery. We will continue to work directly with the customer to resolve the issue.