Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Problem:
I was treated with utter disrespect while trying to communicate that I was going through a re-finance of my home and would be paying the loan in full. I called several times to provide status, each time I was told make a payment, which I explained I was paying off the loan and they noted in the system that I refused to make a payment. Once the loan came through, rather than the pay off being wired the company sent me a check made out to Navient. I called Navient and explained that and asked where to send it. They gave me a different address than the normal monthly payment address and told me to include a letter saying that I usually send payment to a different address and to overnight it, which I did. In the meantime, I continued receiving numerous calls daily, letters, sent to collections, etc. I called daily to check status because the pay off didn't show up over several weeks. They claimed they didn't receive the check. I had proof of delivery with the persons name who signed, the date and time it was delivered. Navient continued to claim they didn't receive it. I spoke with supervisors each time I called. I asked to be contacted when they finally decided to post the check. I NEVER received a call. I called yet again and was told, oh they received it. I had included a personal check for an overage and they still haven't posted that check. This is an extremely poor urn business. They are making millions off students and bullying people who are trying to take care of debt.
Translate
Desired Outcome:
I want my credit report corrected. I have asked this to be done in the past and it didn't occur. I want it done this time. I refuse to be treated like this when they deliberately held the check for several weeks. And still haven't posted the personal check I included.
mso-hansi-theme-font: minor-latin;">A representative
from the Office of Customer Advocate contacted the customer by telephone
on June 17, 2016 and resolved the
issue with the customer.
A representative from the Office of Customer Advocate contacted the customer by telephone on December 29, 2014 and resolved the issue with the customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have not received anything from Navient to settle this. I have received 2 statements and a phone call saying that the loan is still 2 payments behind.I will not close this complaint until someone can straighten it out again.
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on December 26, 2014. Please allow sufficient time for postal delivery.
protecting your privacy,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 23, 2016. Please allow sufficient time for
postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am still waiting on paperwork from them. They also are now stating they never sent me any letters by mail yet I have the letter stating that letters were returned to them from the post office as undeliverable.
A representative from the Office of Customer Advocate contacted the customer by telephone on January 15, 2015 and resolved the issue with the customer.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 8, 2015. Please allow sufficient time for postal delivery.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 10, 2016. Please allow sufficient time for postal delivery.
mso-hansi-theme-font: minor-latin;">A representative
from the Office of Customer Advocate contacted the customer by telephone
on August 26, 2016 and resolved the
issue with the customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have currently lodged a complaint against Navient. According to my email from you I have 5 days to accept/reject the response from Navient. Their response to you was that they sent me a letter on 9/14. I haven't received a letter so I'm not sure how to respond. Please advise!
Revdex.com:
I have sent every thing that you have asked including the police reports and affidavits. Please remove from my credit reports.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Thank you for your message. In the interest of protecting the...
privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on August 27, 2015. Please allow sufficient time for postal delivery.
message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 7, 2015. Please allow sufficient time for postal delivery.
Thank you for your message. In the interest of protecting the...
privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on September 28, 2016. Please allow sufficient time for postal delivery.
font-size: 10pt; line-height: 150%;">Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have not received a letter in the mail yet. I also re-submitted my deferment request on Dec. 1 and it was again rejected for no good reason. The reason this time was: Loans are in a grace period until Feb. 2. The previous reason was: Loans are on in-school deferment until Dec. 13. They were not on in-school deferment and they are not in a grace period, and either way it doesn't matter because I applied for deferment until September 8, 2015 since I am completing a Graduate Fellowship that began September 8, 2014.
Regards,
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 6, 2015. Please allow sufficient time for
postal delivery. We are working with the customer directly to resolve the issue.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Problem:
I was treated with utter disrespect while trying to communicate that I was going through a re-finance of my home and would be paying the loan in full. I called several times to provide status, each time I was told make a payment, which I explained I was paying off the loan and they noted in the system that I refused to make a payment. Once the loan came through, rather than the pay off being wired the company sent me a check made out to Navient. I called Navient and explained that and asked where to send it. They gave me a different address than the normal monthly payment address and told me to include a letter saying that I usually send payment to a different address and to overnight it, which I did. In the meantime, I continued receiving numerous calls daily, letters, sent to collections, etc. I called daily to check status because the pay off didn't show up over several weeks. They claimed they didn't receive the check. I had proof of delivery with the persons name who signed, the date and time it was delivered. Navient continued to claim they didn't receive it. I spoke with supervisors each time I called. I asked to be contacted when they finally decided to post the check. I NEVER received a call. I called yet again and was told, oh they received it. I had included a personal check for an overage and they still haven't posted that check. This is an extremely poor urn business. They are making millions off students and bullying people who are trying to take care of debt.
Translate
Desired Outcome:
I want my credit report corrected. I have asked this to be done in the past and it didn't occur. I want it done this time. I refuse to be treated like this when they deliberately held the check for several weeks. And still haven't posted the personal check I included.
mso-hansi-theme-font: minor-latin;">A representative
from the Office of Customer Advocate contacted the customer by telephone
on June 17, 2016 and resolved the
issue with the customer.
A representative from the Office of Customer Advocate contacted the customer by telephone on December 29, 2014 and resolved the issue with the customer.
A representative from the Office of Customer Advocate...
contacted the customer by telephone on August 20, 2015 and resolved the issue with the customer.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via email on January 7, 2016.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have not received anything from Navient to settle this. I have received 2 statements and a phone call saying that the loan is still 2 payments behind.I will not close this complaint until someone can straighten it out again.
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on December 26, 2014. Please allow sufficient time for postal delivery.
Thank you for
your message. In the interest of...
protecting your privacy,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 23, 2016. Please allow sufficient time for
postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am still waiting on paperwork from them. They also are now stating they never sent me any letters by mail yet I have the letter stating that letters were returned to them from the post office as undeliverable.
A representative from the Office of Customer Advocate contacted the customer by telephone on January 15, 2015 and resolved the issue with the customer.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 8, 2015. Please allow sufficient time for postal delivery.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 10, 2016. Please allow sufficient time for postal delivery.
mso-hansi-theme-font: minor-latin;">A representative
from the Office of Customer Advocate contacted the customer by telephone
on August 26, 2016 and resolved the
issue with the customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have currently lodged a complaint against Navient. According to my email from you I have 5 days to accept/reject the response from Navient. Their response to you was that they sent me a letter on 9/14. I haven't received a letter so I'm not sure how to respond. Please advise!
Thank you,
[redacted]
Revdex.com:
I have sent every thing that you have asked including the police reports and affidavits. Please remove from my credit reports.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Thank you for your message. In the interest of protecting the...
privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on August 27, 2015. Please allow sufficient time for postal delivery.
Tell us why here...
Thank you for
your...
message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 7, 2015. Please allow sufficient time for postal delivery.
Thank you for your message. In the interest of protecting the...
privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on September 28, 2016. Please allow sufficient time for postal delivery.
font-size: 10pt; line-height: 150%;">Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have not received a letter in the mail yet. I also re-submitted my deferment request on Dec. 1 and it was again rejected for no good reason. The reason this time was: Loans are in a grace period until Feb. 2. The previous reason was: Loans are on in-school deferment until Dec. 13. They were not on in-school deferment and they are not in a grace period, and either way it doesn't matter because I applied for deferment until September 8, 2015 since I am completing a Graduate Fellowship that began September 8, 2014.
Regards,
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 6, 2015. Please allow sufficient time for
postal delivery. We are working with the customer directly to resolve the issue.