Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
My complaint has not been resolved , but put on hold. The representative from NAVIENT contacted me and said that she absolutely cannot help me but offer the same rate of $140 to pay per month -- irrespective of my current health or employment status. I am attaching my md note to this email.
There is a new detail to the case, as NAVIENt reported my case to a higher standing agency, despite my faithful payments of $50 each month. Now my credit score went down from 700 to 600. I am absolutely shocked by this, and request for this craziness to stop.
Please help!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I did not receive letter that they claimed was sent on May 01, 2015. I was told by Ms. [redacted] that they would honor contract made with FMS and would put it in writing and send to me. As of May 09, 2015. I have not received it.
Revdex.com:
I have checked my mail as of April 30, 2015 re: complaint ID [redacted], and have received nothing from Navient. I have continued to receive harassing and threatening calls from the same woman at Navient. If I were to receive an actual letter from Navient, I would be glad to read it.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 17, 2015. Please allow sufficient time for postal
delivery.
Georgia; font-size: 10pt; line-height: 150%;">Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Problem:
I previously filed a complaint when this business altered the billing of my student loan, causing an unexpected and unusually high amount of money to be withdrawn from my checking account. We had agreed that the company would correct my billing amount and forward credit the over charge to January & February statements, with withdrawals beginning again in March. The company has failed to comply with these terms and has billed me again in January. I immediately contacted the company, who did not respond to me in a timely manner. I gave them over 24 hours to correct the noncompliance, but I only received one acknowledgement and no correction was made. I revisited the math, and there was a mistake on their side. They charged me $709.77 in January, which should have been $358.28, that would give me a credit of $351.49 toward a January payment. In January they charged me $358.28, when the remaining balance of $6.79 would be carried over to February for a February charge of $365.07 - not March as they originally mentioned. I should not see a charge at all to my account.
Translate
Desired Outcome:
I want the company to abide by the terms we agreed upon when this first occurred. I want the money they withdrew from my account refunded immediately. I agreed to have the remainder of $6.79 carried over to the February bill, which would be $365.07. I also want payment credit to appear on my record so this situation does not adversely effect my loan forgiveness application under the 10 year public employee loan forgiveness program.
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on January 9, 2015. Please allow sufficient time for postal delivery..
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Still waiting for paperwork from Navient via USPS. This compliant is still not resolved, hoping that after the paperwork is processed my needs are met by Navient but that has still not been determined at this time.
Regards,
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 31, 2016. Please allow sufficient time for postal
delivery.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 15, 2016. Please allow sufficient time for postal
delivery.
Georgia; font-size: 10pt; line-height: 150%;">Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I want my year of the laon agreement that rheynsent menin writingbto be honoredRegards,
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 5, 2015. Please allow sufficient time for postal
delivery.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 11, 2016. Please allow sufficient time for
postal delivery.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on September 2, 2016. Please allow sufficient time for
postal delivery.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on January 15, 2016. Please allow sufficient time for
postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is NOT satisfactory to me at this time as I have not had anything arrive in the mail. I just returned from Texas and will be keeping a look out for whatever they have mailed and then follow up then. As of now this is NOT RESOLVED
Regards,
Thank you for your message. In the interest of protecting the...
privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on October 12, 2016. Please allow sufficient time for postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
My complaint has not been resolved , but put on hold. The representative from NAVIENT contacted me and said that she absolutely cannot help me but offer the same rate of $140 to pay per month -- irrespective of my current health or employment status. I am attaching my md note to this email.
There is a new detail to the case, as NAVIENt reported my case to a higher standing agency, despite my faithful payments of $50 each month. Now my credit score went down from 700 to 600. I am absolutely shocked by this, and request for this craziness to stop.
Please help!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I did not receive letter that they claimed was sent on May 01, 2015. I was told by Ms. [redacted] that they would honor contract made with FMS and would put it in writing and send to me. As of May 09, 2015. I have not received it.
Revdex.com:
I have checked my mail as of April 30, 2015 re: complaint ID [redacted], and have received nothing from Navient. I have continued to receive harassing and threatening calls from the same woman at Navient. If I were to receive an actual letter from Navient, I would be glad to read it.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 17, 2015. Please allow sufficient time for postal
delivery.
Georgia; font-size: 10pt; line-height: 150%;">Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Problem:
I previously filed a complaint when this business altered the billing of my student loan, causing an unexpected and unusually high amount of money to be withdrawn from my checking account. We had agreed that the company would correct my billing amount and forward credit the over charge to January & February statements, with withdrawals beginning again in March. The company has failed to comply with these terms and has billed me again in January. I immediately contacted the company, who did not respond to me in a timely manner. I gave them over 24 hours to correct the noncompliance, but I only received one acknowledgement and no correction was made. I revisited the math, and there was a mistake on their side. They charged me $709.77 in January, which should have been $358.28, that would give me a credit of $351.49 toward a January payment. In January they charged me $358.28, when the remaining balance of $6.79 would be carried over to February for a February charge of $365.07 - not March as they originally mentioned. I should not see a charge at all to my account.
Translate
Desired Outcome:
I want the company to abide by the terms we agreed upon when this first occurred. I want the money they withdrew from my account refunded immediately. I agreed to have the remainder of $6.79 carried over to the February bill, which would be $365.07. I also want payment credit to appear on my record so this situation does not adversely effect my loan forgiveness application under the 10 year public employee loan forgiveness program.
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on January 9, 2015. Please allow sufficient time for postal delivery..
A representative from the Office of...
Customer
Advocate contacted the customer by telephone on March 24, 2016 and
resolved the issue with the customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Still waiting for paperwork from Navient via USPS. This compliant is still not resolved, hoping that after the paperwork is processed my needs are met by Navient but that has still not been determined at this time.
Regards,
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 31, 2016. Please allow sufficient time for postal
delivery.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 15, 2016. Please allow sufficient time for postal
delivery.
Georgia; font-size: 10pt; line-height: 150%;">Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I want my year of the laon agreement that rheynsent menin writingbto be honoredRegards,
A representative...
from the Office of Customer
Advocate contacted the customer by telephone on July 15, 2015 and resolved the
issue with the customer.
A representative from the Office of...
Customer
Advocate contacted the customer by telephone on March 2, 2016 and resolved
the issue with the customer.
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of...
the Customer Advocate responded directly to the customer via US Postal Service on February 4, 2015. Please allow sufficient time for postal delivery.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 5, 2015. Please allow sufficient time for postal
delivery.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 11, 2016. Please allow sufficient time for
postal delivery.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on September 2, 2016. Please allow sufficient time for
postal delivery.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on January 15, 2016. Please allow sufficient time for
postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is NOT satisfactory to me at this time as I have not had anything arrive in the mail. I just returned from Texas and will be keeping a look out for whatever they have mailed and then follow up then. As of now this is NOT RESOLVED
Regards,
Thank you for your message. In the interest of protecting the...
privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on October 12, 2016. Please allow sufficient time for postal delivery.