Complaint: [redacted] I am rejecting this response because: I am trying to work with them to see why there is a issue and I am trying to resolve it and they continually blow me off and ignore meI have emails proving that they are dismissive to helping meSincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/04/30) */ Dear Revdex.com, This member is permanently banned from Ebates Our terms of membership are clear on this topic "Any failure to comply with this Program Agreement, any fraud or abuse relating to the accrual or receipt of cash back rewards, or any misrepresentation of any information furnished to Ebates or its affiliates by you or anyone acting on your behalf may result in the termination of your membership in the Program and forfeiture of your accrued Cash Back rewards."
Initial Business Response / [redacted] (1000, 7, 2016/02/09) */ Hello, It appears this matter was handled via a phone call and the order has been creditedIf we can assist you with anything further please let us know Initial Consumer Rebuttal / [redacted] (2000, 9, 2016/02/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) After talking with a person on the phone and going over the paper work, they fixed the problem
Complaint: [redacted] I am rejecting this response because: Ebates since you only have months of tracking information, I am unable to give you all of your ticket submission numbers as you don't have them listed on my profile anymoreIn my complaint, I listed separate correspondent ticket numbers for you to look up and credit meHow can I give you the information you are requesting since you don't have ticket numbers past monthsIn addition, some of the ones in my account are pending so those should be really easy to find and respond toPlease look into this as I requestedI responded to the email that Ebates sent days ago and I have yet to get a response from EbatesSincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
Complaint: [redacted] The rationale provided by the business is arbitrary and capricious for termination to the membershipThe orders were submitted for inclusion in accordance to the terms and conditionsThe termination action is a breach of a contractAs the terms and conditions noted, it was the members responsibility to check your account regularly to ensure that Cash Back has been properly credited and paid and that your account balance is accurateAccording to the Term and Conditions, "If you do not believe that Cash Back has been correctly credited to your account you must contact Ebates Customer Service within days of the transaction." This customer did just thatThere was no failure to comply with this Program Agreement, and I did not under any circumstances abuse relating to the accrual or receipt of cash back rewards, or provided any misrepresentation of any information furnished to Ebates or its affiliates." Any such inference is a misrepresentation and not a factual matterEbates did not make necessary adjustments to accounts that reflected any and all transactions that were returned in within the merchant's return period for buyer's remorseIf a transaction was not redeemable, either the transaction would fall off the account or be reported as Transactions that were reported were still recorded but noted that cashback earned was A Business representative named [redacted] even confirmed this should have been the processIn researching this claim, I can see that similar complaints have been filed with the Revdex.com for unfair business practices similar to thisI am still requesting my prorated payment as the Business did not offer to remedy Sincerely, [redacted]
We regret that this promotion was listed in errorA $bonus has been added to your account to resolve this matterIn the future, please ensure that promotional offers are applied during checkout, and do not complete your order if you do not feel you are getting the deal you expected
Dear Mr ***I am very sorry that you had this experience It was a mistake for our agent to request any information from you at this time In your complaint you request a refund, but you have not been charged by Ebates You are scheduled to be sent a payment from Ebates on August 15th We appreciate your patience with our payment schedule Sincerely, Ebtates
Initial Business Response / [redacted] (1000, 5, 2015/08/21) */ Dear Ms [redacted] and Revdex.com, This has been resolved and the funds were sent out via PayPal on August 20th Sincerely, Ebates Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) The extra $was not funded to my accountSo there is still $outstanding Final Business Response / [redacted] (4000, 9, 2015/08/25) */ We'll get the $sent out this weekThank you Final Consumer Response / [redacted] (2000, 11, 2015/08/26) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2015/11/26) */ Dear Revdex.com, This issue was recently resolved and a new check was processed for this member on WedNov25th Thank you, Ebates Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) It's been BUSINESS days since they supposedly mailed me a checkI have yet to receive anything from themThree yearsNO it is definitely NOT resolved ebates Final Business Response / [redacted] (4000, 9, 2015/12/07) */ Thanks for letting us knowThe check was mailed to this address, is this correct? [redacted] XXXXX-XXXX Final Consumer Response / [redacted] (2000, 12, 2015/12/14) */ Check received for full amt due, Dec (years late)
Dear Revdex.com,This account has been closed due to abuse of the program For specific information about this, please contact me via phone where I can discuss the proof and detailsSincerely, Ebates
In good faith, we are willing to send a closing payment of $187.90. For this payment to be sent, this member must agree for the account to remain inactive and to not use Ebates in the future.
Initial Business Response / [redacted] (1000, 5, 2016/01/05) */ Hello, We have added a $credit to your account for this missing gift cardThis amount will be paid on our next pay date which is February 15thPlease let us know if we can assist you with anything further Initial Consumer Rebuttal (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2015/12/17) */ Dear Ms [redacted] and Revdex.com, Due to clear abuse of our referral program, all invalid referral bonuses were recently removedWe will allow the account to remain open and other Cash Back on shopping can be earned We will allow the accounts to be consolidated if Ms [redacted] wishes Sincerely, Ebates Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't accept! How did I abuse their referral program? Here is their program from their website as of today, 12/18/2015: How Our Referral Program Works Ebates will pay you for every new member you refer to our site who then shops at our partner merchant sites - see "qualified referral" belowWhile we love them too, pets, minor children and imaginary friends don't qualify, nor do referrals to friends or housemates who don't actually do their own shopping via their own account on Ebates.com A "qualified referral" is a new member of Ebates referred by you that signs up at Ebates.com during the referral period starting October 1st, and ending December 31st, and that complies with the rules set forth belowIf a qualified referral makes purchases totaling $or more that earn cash back within one year following signing up, Ebates will pay you a $"Base Bonus" for each such qualified referral and you will be eligible for an additional one-time "Tier Bonus" for the referral period based on the total number of such qualified referrals you generate and the Tier Bonus table then in effectYou will receive the highest Tier Bonus for which you qualify in the table aboveYour Tier Bonus will be added to your Ebates account at the conclusion of this promotionA qualified referral must be generated using (i) your custom referral link, (ii) the invitation forms on this page or (iii) other methods supplied by Ebates that allow for proper tracking of referralsThe following is a non-exhaustive list of activities that are not permitted and that will disqualify you from earning Bonuses: (i) self-referral, (ii) posting your referral link on any Ebates merchant's Facebook or forum page, (iii) keyword bidding for the purpose of generating traffic to pages containing your referral link, and (iv) any similar activity determined by Ebates in its sole discretion to be inconsistent with the purpose of the Ebates Tell-A-Friend ProgramEbates decisions are finalYou are responsible for any applicable taxesThis referral bonus promotion is open only to individuals who are legal residents of the fifty (50) United States, the District of Columbia or Puerto Rico and are at least eighteen (18) years of age Please provide your reasoning that I abused your programThis is principle, not the money! -***
Initial Business Response / [redacted] (1000, 5, 2016/01/05) */ Hello, I have gone ahead and manually added this order to your account as well as the bonus though we have yet to hear back from Travelocity. As we stated we do request 45 days from the time we submit an inquiry and the inquiry for this was... submitted on December 2nd. We apologize for any inconvenience. You should see both credits reflected in your account now. Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) I have reviewed my account and see that the funds for this transaction plus the bonus have been added as stated. For clarification purposes, I contacted Ebates via their "feedback" option on December 1, 2015, which is when I first received a response from "***". However, before that, I had made several attempts using the standard "where's my cash back" option, and received responses from various customer care representatives stating that they would look into the matter. If I may offer some feedback from a customer's perspective. Perhaps if the Ebates site had a place on a customer's account that reflected pending inquiries on cash back not received, it would alleviate a lot of confusion and frustration. Each time I received a response from customer care telling me that they were looking into the matter and then never received any follow-up, it did not provide me any guarantee that someone was actually working on the matter. Every time you want to follow-up with customer care, you get a different person so you have no clue if they just see that someone else previously worked on it so they assume another rep will take care of it and do nothing, which is very likely what happened in my case. Also, if you tell a customer that it can take up to 30 days AFTER they complete the trip for their cash back to post on their Ebates account, it's very unfair to then ask them to wait another 45 days for Ebates to review the matter. Give the customer the option to start the process once they have completed their trip if their cash back has not yet posted. This way, the merchant has 30 days to contact Ebates and Ebates has 15 days to follow-up if the money is not received w/in the 30 days. It's extremely inefficient to ask a customer to wait 2.5 months AFTER they complete their travel to have a transaction reviewed (or not). I appreciate the resolution of this matter but regret that I had to invest so much of my time to reach a successful conclusion.
As a courtesy, your account has been updated to reflect this purchase with OverstockPlease note, the Cash Back rate on the date of your purchase was 4% (not 6% as mentioned) For future orders, please be aware that only coupons listed on Ebates can be used in combination with earning Cash BackEven offers provided by the store directly can cause your purchase to be ineligiblePlease review our Exclusions and Limitations here: [redacted]
In looking at your account, I see that you were not sent a payment in February because you did not earn any Cash Back on purchases until after December 31st (Our cutoff date for February payments)The purchases in your account all occurred in January Therefore, the next date you are eligible to be sent a payment is May 15th.Ebates pays its members every monthsThis is outline in our Terms & Conditions and on our help pagesEvery months we send you a Cash Back payment for purchases posted during the previous quarter based on the schedule below.Purchases Posted Between Big Fat Check SentJan 1-Mar May 15Apr 1-June Aug 15July 1-Sept Nov 15Oct 1-Dec Feb
Complaint: [redacted] I am rejecting this response because: I am trying to work with them to see why there is a issue and I am trying to resolve it and they continually blow me off and ignore meI have emails proving that they are dismissive to helping meSincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/04/30) */ Dear Revdex.com, This member is permanently banned from Ebates Our terms of membership are clear on this topic "Any failure to comply with this Program Agreement, any fraud or abuse relating to the accrual or receipt of cash back rewards, or any misrepresentation of any information furnished to Ebates or its affiliates by you or anyone acting on your behalf may result in the termination of your membership in the Program and forfeiture of your accrued Cash Back rewards."
Initial Business Response / [redacted] (1000, 7, 2016/02/09) */ Hello, It appears this matter was handled via a phone call and the order has been creditedIf we can assist you with anything further please let us know Initial Consumer Rebuttal / [redacted] (2000, 9, 2016/02/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) After talking with a person on the phone and going over the paper work, they fixed the problem
Complaint: [redacted] I am rejecting this response because: Ebates since you only have months of tracking information, I am unable to give you all of your ticket submission numbers as you don't have them listed on my profile anymoreIn my complaint, I listed separate correspondent ticket numbers for you to look up and credit meHow can I give you the information you are requesting since you don't have ticket numbers past monthsIn addition, some of the ones in my account are pending so those should be really easy to find and respond toPlease look into this as I requestedI responded to the email that Ebates sent days ago and I have yet to get a response from EbatesSincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
Complaint: [redacted] The rationale provided by the business is arbitrary and capricious for termination to the membershipThe orders were submitted for inclusion in accordance to the terms and conditionsThe termination action is a breach of a contractAs the terms and conditions noted, it was the members responsibility to check your account regularly to ensure that Cash Back has been properly credited and paid and that your account balance is accurateAccording to the Term and Conditions, "If you do not believe that Cash Back has been correctly credited to your account you must contact Ebates Customer Service within days of the transaction." This customer did just thatThere was no failure to comply with this Program Agreement, and I did not under any circumstances abuse relating to the accrual or receipt of cash back rewards, or provided any misrepresentation of any information furnished to Ebates or its affiliates." Any such inference is a misrepresentation and not a factual matterEbates did not make necessary adjustments to accounts that reflected any and all transactions that were returned in within the merchant's return period for buyer's remorseIf a transaction was not redeemable, either the transaction would fall off the account or be reported as Transactions that were reported were still recorded but noted that cashback earned was A Business representative named [redacted] even confirmed this should have been the processIn researching this claim, I can see that similar complaints have been filed with the Revdex.com for unfair business practices similar to thisI am still requesting my prorated payment as the Business did not offer to remedy Sincerely, [redacted]
We regret that this promotion was listed in errorA $bonus has been added to your account to resolve this matterIn the future, please ensure that promotional offers are applied during checkout, and do not complete your order if you do not feel you are getting the deal you expected
Dear Mr ***I am very sorry that you had this experience It was a mistake for our agent to request any information from you at this time In your complaint you request a refund, but you have not been charged by Ebates You are scheduled to be sent a payment from Ebates on August 15th We appreciate your patience with our payment schedule Sincerely, Ebtates
Initial Business Response / [redacted] (1000, 5, 2015/08/21) */ Dear Ms [redacted] and Revdex.com, This has been resolved and the funds were sent out via PayPal on August 20th Sincerely, Ebates Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) The extra $was not funded to my accountSo there is still $outstanding Final Business Response / [redacted] (4000, 9, 2015/08/25) */ We'll get the $sent out this weekThank you Final Consumer Response / [redacted] (2000, 11, 2015/08/26) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2015/11/26) */ Dear Revdex.com, This issue was recently resolved and a new check was processed for this member on WedNov25th Thank you, Ebates Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) It's been BUSINESS days since they supposedly mailed me a checkI have yet to receive anything from themThree yearsNO it is definitely NOT resolved ebates Final Business Response / [redacted] (4000, 9, 2015/12/07) */ Thanks for letting us knowThe check was mailed to this address, is this correct? [redacted] XXXXX-XXXX Final Consumer Response / [redacted] (2000, 12, 2015/12/14) */ Check received for full amt due, Dec (years late)
Dear Revdex.com,This account has been closed due to abuse of the program For specific information about this, please contact me via phone where I can discuss the proof and detailsSincerely, Ebates
Hello,I have confirmed today that this Cash Back is now in the Ebates account for this member. Sincerely,Ebates
Dear Revdex.com,This is a duplicate complaint A closing payment in the amount of $was sent by check in late March Sincerely,Ebates
In good faith, we are willing to send a closing payment of $187.90. For this payment to be sent, this member must agree for the account to remain inactive and to not use Ebates in the future.
Initial Business Response / [redacted] (1000, 5, 2016/01/05) */ Hello, We have added a $credit to your account for this missing gift cardThis amount will be paid on our next pay date which is February 15thPlease let us know if we can assist you with anything further Initial Consumer Rebuttal (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2015/12/17) */ Dear Ms [redacted] and Revdex.com, Due to clear abuse of our referral program, all invalid referral bonuses were recently removedWe will allow the account to remain open and other Cash Back on shopping can be earned We will allow the accounts to be consolidated if Ms [redacted] wishes Sincerely, Ebates Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't accept! How did I abuse their referral program? Here is their program from their website as of today, 12/18/2015: How Our Referral Program Works Ebates will pay you for every new member you refer to our site who then shops at our partner merchant sites - see "qualified referral" belowWhile we love them too, pets, minor children and imaginary friends don't qualify, nor do referrals to friends or housemates who don't actually do their own shopping via their own account on Ebates.com A "qualified referral" is a new member of Ebates referred by you that signs up at Ebates.com during the referral period starting October 1st, and ending December 31st, and that complies with the rules set forth belowIf a qualified referral makes purchases totaling $or more that earn cash back within one year following signing up, Ebates will pay you a $"Base Bonus" for each such qualified referral and you will be eligible for an additional one-time "Tier Bonus" for the referral period based on the total number of such qualified referrals you generate and the Tier Bonus table then in effectYou will receive the highest Tier Bonus for which you qualify in the table aboveYour Tier Bonus will be added to your Ebates account at the conclusion of this promotionA qualified referral must be generated using (i) your custom referral link, (ii) the invitation forms on this page or (iii) other methods supplied by Ebates that allow for proper tracking of referralsThe following is a non-exhaustive list of activities that are not permitted and that will disqualify you from earning Bonuses: (i) self-referral, (ii) posting your referral link on any Ebates merchant's Facebook or forum page, (iii) keyword bidding for the purpose of generating traffic to pages containing your referral link, and (iv) any similar activity determined by Ebates in its sole discretion to be inconsistent with the purpose of the Ebates Tell-A-Friend ProgramEbates decisions are finalYou are responsible for any applicable taxesThis referral bonus promotion is open only to individuals who are legal residents of the fifty (50) United States, the District of Columbia or Puerto Rico and are at least eighteen (18) years of age Please provide your reasoning that I abused your programThis is principle, not the money! -***
Initial Business Response / [redacted] (1000, 5, 2016/01/05) */ Hello, I have gone ahead and manually added this order to your account as well as the bonus though we have yet to hear back from Travelocity. As we stated we do request 45 days from the time we submit an inquiry and the inquiry for this was... submitted on December 2nd. We apologize for any inconvenience. You should see both credits reflected in your account now. Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) I have reviewed my account and see that the funds for this transaction plus the bonus have been added as stated. For clarification purposes, I contacted Ebates via their "feedback" option on December 1, 2015, which is when I first received a response from "***". However, before that, I had made several attempts using the standard "where's my cash back" option, and received responses from various customer care representatives stating that they would look into the matter. If I may offer some feedback from a customer's perspective. Perhaps if the Ebates site had a place on a customer's account that reflected pending inquiries on cash back not received, it would alleviate a lot of confusion and frustration. Each time I received a response from customer care telling me that they were looking into the matter and then never received any follow-up, it did not provide me any guarantee that someone was actually working on the matter. Every time you want to follow-up with customer care, you get a different person so you have no clue if they just see that someone else previously worked on it so they assume another rep will take care of it and do nothing, which is very likely what happened in my case. Also, if you tell a customer that it can take up to 30 days AFTER they complete the trip for their cash back to post on their Ebates account, it's very unfair to then ask them to wait another 45 days for Ebates to review the matter. Give the customer the option to start the process once they have completed their trip if their cash back has not yet posted. This way, the merchant has 30 days to contact Ebates and Ebates has 15 days to follow-up if the money is not received w/in the 30 days. It's extremely inefficient to ask a customer to wait 2.5 months AFTER they complete their travel to have a transaction reviewed (or not). I appreciate the resolution of this matter but regret that I had to invest so much of my time to reach a successful conclusion.
Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted]
As a courtesy, your account has been updated to reflect this purchase with OverstockPlease note, the Cash Back rate on the date of your purchase was 4% (not 6% as mentioned) For future orders, please be aware that only coupons listed on Ebates can be used in combination with earning Cash BackEven offers provided by the store directly can cause your purchase to be ineligiblePlease review our Exclusions and Limitations here: [redacted]
In looking at your account, I see that you were not sent a payment in February because you did not earn any Cash Back on purchases until after December 31st (Our cutoff date for February payments)The purchases in your account all occurred in January Therefore, the next date you are eligible to be sent a payment is May 15th.Ebates pays its members every monthsThis is outline in our Terms & Conditions and on our help pagesEvery months we send you a Cash Back payment for purchases posted during the previous quarter based on the schedule below.Purchases Posted Between Big Fat Check SentJan 1-Mar May 15Apr 1-June Aug 15July 1-Sept Nov 15Oct 1-Dec Feb