Initial Business Response /* (1000, 5, 2016/02/04) */
Dear Mr./Ms*** and Revdex.com,
We do monitor our program for abuseSelf-referral is not allowedThis account was removed due to a larger pattern of abuse
For this account: *** on Ebates no Cash Back has been earnedIs
there another account that we should be looking for?
Sincerely,
Ebates
Initial Consumer Rebuttal /* (3000, 7, 2016/02/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My account is under the email ***, not ***My referrals were not self referrals, they are my friends and family that I referred to shop through your websiteIt states on your page to refer friends and family, not strangersI shoppped thru your site for over a year, referring people that I knew, earning quite a bit of money for your companyI think it would be good business for Ebates to honor their part with the cash back that is owed to my family, friends and myself
Sincerely,
Kelly
Final Business Response /* (4000, 9, 2016/02/08) */
Thank you for your reply
*** has also been removed due to abuse of our program
Final Consumer Response /* (4200, 11, 2016/02/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It can not be considered abuse if my family, friends and I shopped through your website and earned cash back and your company also received a percentage of cash back from each store we shopped atLooks as though you don't want to keep your customers happy and give them what is it owed to themI'll be sure to let everyone know how deceitful your company really is
Initial Business Response /* (1000, 9, 2015/10/29) */
Hello,
We have reached out to AT&T and were finally credited for this orderYou will be able to see this order reflected in your account within hoursThank you
Initial Business Response /* (1000, 5, 2015/07/29) */
Hello,
At this time we show all orders you referred to have been creditedWhen orders are not automatically reported to us we must investigate them with the merchants to ensure proper credit is being given and that the terms and conditions
are being metI apologize for any inconvenience causedPlease let us know if we can assist you with anything further
Initial Business Response /* (1000, 5, 2015/08/31) */
Hello,
Upon reviewing this case I have found that the rates offered at the time of your purchase (6/23) were awarded to you correctly
After your purchase date we did have offers for $per service but only on the following
dates
7/- 7/
8/- 8/
8/- 8/
8/- 8/
Due to promos and special offers from our merchants the amount of cash back we offer variesOn 6/the rates offered were as follows
$Cash Back when you purchase U-verse Internet, U-verse TV, U-verse Voice in one order
$Cash Back when you purchase U-verse TV + U-verse Internet in one order
$Cash Back when you purchase U-verse Internet + U-verse Voice in one order
$Cash Back per item (U-verse Internet, U-verse TV, U-verse Voice)
If you are able to furnish proof that another rate was offered on our site on 6/we would be happy to look into this furtherUnfortunately, the google screenshot you took on your phone does not include any date information and therefore cannot be usedWe apologize for any confusion
Initial Consumer Rebuttal /* (3000, 7, 2015/09/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I've emailed you my screenshot of the site from the 23rdIt clearly shows the larger amountSince the U-verse promo seems to change frequently, this may be a case of someone failing to update the site in a timely manner
Final Consumer Response /* (3000, 15, 2015/09/14) */
***Document Attached***
Here are the screenshots submitted to EbatesThe first two were taken on the day I ordered through themThe last (darker one) is the details of the second screenshotIt was taken at a later date, but clearly shows the date the original was takenThey've since closed my case and refuse to acknowledge their mistake
Final Business Response /* (4000, 17, 2015/09/22) */
We have called Mr*** today and resolved this claim
Thanks,
Ebates
Revdex.com:
Ebates has re-open or unlocked my account, I want to make sure this will not get close for no reason
I have reviewed the
response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
Initial Business Response /* (1000, 5, 2015/07/31) */
Hello ***,
Today I have credited this order to your accountThe rate for Name Your Own Price Airfare was 3.5%$was the rate offered for Name Your Own Price Hotel and Express Deal HotelsYou should see this order reflected in your
account nowPlease let us know if we can assist you with anything further
Initial Consumer Rebuttal /* (3000, 7, 2015/08/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
According to the sale advertisement on Ebates, Priceline was offering 4.5% for "name your own price airfare"After some unsuccessful communication for about months, Ebates eventually posted $vs4.5% which I should have receivedwe filed a complaint to Revdex.com on 7/29/2015, Ebates then posted 3.5% on my accountIn response to Ebates, we had pointed out that we should receive 4.5% cash but NOT 3.5%, I did not receive any response after that
Final Business Response /* (4000, 9, 2015/08/05) */
Hello,
Rates of Cash Back are changed from time to timeThis is due to promotions and offers from our merchantsAt the time your order was placed the cash back we offered was as follows
4.50% Cash Back on Express Deal Hotel, Name Your Own Price Hotel, Published-Price Prepaid Hotels
3.50% Cash Back on Name Your Own Price Rental Car, Name Your Own Price Airfare
3.00% Cash Back on Published-Price Hotel Paid at Checkout
2.50% Cash Back on Published-Price Rental Cars, Vacation Packages, Cruises
$Cash Back on Published-Price Flights
Currently the rates are higher, but to get those rates you would have to have placed an order on an eligible date
Final Consumer Response /* (4200, 11, 2015/08/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We decided to purchase four airfares from priceline via Ebates, it is because of 4.5% cash back advertisement promised by EbatesOtherwise we will NOT bother to try a program full of restrictions
We did not receive the cash back a long time after the transactionAfter quite a few inquiries to Ebates, we were asking to wait and waitAfter a lot of inquiries $was eventually posted on my account at around days and Ebates claimed this is the cash back amount I should earnI later complained to Revdex.com, Ebates then changed my cash back amount to 3.5%
To be very honest, we are very exhausted for this dishonest behavior and irresponsible response from EbatesEbates took advantage of the customer by sales advertisement which is unfair and unjustifiedWe have been with Ebates for a few years, this 4-month bad experience really upsets usConsidering almost months we've wasted on the issue caused by Ebates' dishonest sale advertisement, and the issue remained unresolved, we are asking Ebates to match current 5.4% rebate for the airfares price we paid
Initial Business Response /* (1000, 5, 2016/01/05) */
Hello,
Thank you for writingIt appears you may not be receiving our responsesI do show each of your emails received a response from one of our customer service repsYou may need to ensure they are not ending up in a spam/junk
folder
I have a requested a new check be issuedA new check will be issued and mailed out in the first week of FebruaryPlease let us know if we can assist you with anything further
Initial Consumer Rebuttal /* (2000, 7, 2016/01/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
carefully checked my email junk mail box, there is no email from ebatesI don't think ebates ever response my emails beforeIt is Revdex.com helped me and solved thisThank you, Revdex.com
Revdex.com:I have reviewed the response made by the business in reference to
complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Hello,Due to abuse of our referral program, some bonuses were removed. On March 20th, this member requested to be deactivated from Ebates, electing to us another shopping program instead. We can reactivate the account, but the noted bonuses cannot be earned.Sincreley,Ebates
Hello,Today I have credited your account in the amount requested, even though this purchase did not qualify. You should see this reflected in your account now. Please let us know if we can help you with anything further.
I have looked into this matter and determined that Cash Back was awarded correctly. When a store offers "Up to" a certain percentage of Cash Back, this means that the rates do vary depending on the type of travel purchased. You can view the breakdown of the rates on our Travelocity page...
here: https://www.ebates.com/travelocity.com
We understand your frustration and have added a $[redacted] Valued Member bonus onto your account today. This bonus will be approved once you place your next Cash Back eligible order through Ebates.
Final Consumer Response /* (2000, 6, 2015/12/23) */
The company has resolved the matter. However I would like to note that they falsely advertise and it took many and I truly mean many emails to their support and the threat of Revdex.com involvement to get them to respond and handle my issue. All over...
Initial Business Response /* (1000, 5, 2015/08/27) */
Hello [redacted],
I apologize for any confusion regarding our Cash Back offer with AT&T Wireless. We do state the iPhone information on both our AT&T Wireless page and our Store related exceptions pages.
We cannot offer you the Cash Back you...
were expecting for this order but have placed a $50 promotional bonus in your account. This bonus will be credited once you place your next eligible order through Ebates and that order posts to your account. We appreciate your use of Ebates and would love to hear any suggestions you may have in regards to this matter. Please let us know if we can assist you with anything further.
Initial Business Response /* (1000, 5, 2016/01/04) */
Hello,
As stated in our emails regarding this case, Saks responded to our inquiry stating that actions were taken when this order was being placed that took the credit away from Ebates and attributed it to another source.
Due to this we...
are not considered to be linked to this order and as such are given very limited information about it so as to protect your information. Due to this we are left to speculate what may have occurred.
As mentioned, in most cases where the credit for a sale has been attributed to another source we most often see it happen due to one of the following reasons.
Visiting other sites before completing your order. This runs the risk of linking the order to that site. Especially when it is a coupon/discount code site.
Using and/or even attempting to use a discount code that did not come from Ebates. This gives the credit to the publisher of that code.
Shopping in a new browser window or tab other than the one Ebates opened for you.
The fact is that we are unable to share any credit with you as we did not receive any due to the inquiry we submitted to Saks being declined. We are only able to credit you when your order has been reported to us by the merchant with credit.
We apologize again for any inconvenience this may have caused.
Initial Consumer Rebuttal /* (3000, 7, 2016/01/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not visit other site before completing my order, knowing this was a big order, I didn't want to take that risk.
I certainly did not open other coupon sites knowing Prada never goes on sale or provide discount codes for their products.
At the end of the day, I am getting the run around from eBates and they are not fulfilling what they advertised.
Lastly, for all the reasons you mentioned why I wasn't credited, there is no way anyone can look into them unless a complete forensic is done on my PC where I placed my order, so it's the perfect excuse and bailed plan.
Final Business Response /* (4000, 9, 2016/01/12) */
Hello,
Ebates relies on the commission received from our partners to pay any Cash Back to our members. In this case, as mentioned, none was received due to the determination made by SAKS.
As a compromise we have increased the previously offered $20 promo to $100. The bonus amount will show as pending (as shown below) until you place your next order and that order posts to your account. Once the order posts the $XX will be approved and reflected in your account balance.
Promotion Status Amount
Valued Customer 100 Pending $100.00
Please let us know if you have any further questions, comments or concerns.
Final Consumer Response /* (2000, 11, 2016/01/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am unsure about big transaction in the future by using eBates. Is it just SAKS that does this or other website as well? If a vendor can determine whether they give eBates credit or not on their discretion, the consumers are the losers here.
Maybe or warning or a disclaimer might be helpful in the future stating "Cash back is based on discretion from the vendor giving eBates credit of the purchase, eBates can't guarantee it."
Sorry for the delay with the Cash Back for this Expedia purchase. When orders do not report as expected, it can take some additional time to research the order.Today, your account has been updated to reflect this order. You can view this Cash Back information in your account at this time. Also, a...
late payment will be processed for the Cash Back earned on this order, and a check will be sent within the next 72 hours. We appreciate your patience.
Reviewing your case, we see that a representative replied to you to inform you that the Cash Back has been added onto your Ebates account. You can view this Cash Back information in your account at this time.
We will process a payment for you for the Cash Back earned on this order which will...
Hi ***We are sorry that you had this trouble We have fixed this in your Ebates account now Sincerely, Ebates
Initial Business Response /* (1000, 5, 2016/02/04) */
Dear Mr./Ms*** and Revdex.com,
We do monitor our program for abuseSelf-referral is not allowedThis account was removed due to a larger pattern of abuse
For this account: *** on Ebates no Cash Back has been earnedIs
there another account that we should be looking for?
Sincerely,
Ebates
Initial Consumer Rebuttal /* (3000, 7, 2016/02/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My account is under the email ***, not ***My referrals were not self referrals, they are my friends and family that I referred to shop through your websiteIt states on your page to refer friends and family, not strangersI shoppped thru your site for over a year, referring people that I knew, earning quite a bit of money for your companyI think it would be good business for Ebates to honor their part with the cash back that is owed to my family, friends and myself
Sincerely,
Kelly
Final Business Response /* (4000, 9, 2016/02/08) */
Thank you for your reply
*** has also been removed due to abuse of our program
Final Consumer Response /* (4200, 11, 2016/02/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It can not be considered abuse if my family, friends and I shopped through your website and earned cash back and your company also received a percentage of cash back from each store we shopped atLooks as though you don't want to keep your customers happy and give them what is it owed to themI'll be sure to let everyone know how deceitful your company really is
Initial Business Response /* (1000, 9, 2015/10/29) */
Hello,
We have reached out to AT&T and were finally credited for this orderYou will be able to see this order reflected in your account within hoursThank you
Initial Business Response /* (1000, 5, 2015/07/29) */
Hello,
At this time we show all orders you referred to have been creditedWhen orders are not automatically reported to us we must investigate them with the merchants to ensure proper credit is being given and that the terms and conditions
are being metI apologize for any inconvenience causedPlease let us know if we can assist you with anything further
Initial Business Response /* (1000, 5, 2015/08/31) */
Hello,
Upon reviewing this case I have found that the rates offered at the time of your purchase (6/23) were awarded to you correctly
After your purchase date we did have offers for $per service but only on the following
dates
7/- 7/
8/- 8/
8/- 8/
8/- 8/
Due to promos and special offers from our merchants the amount of cash back we offer variesOn 6/the rates offered were as follows
$Cash Back when you purchase U-verse Internet, U-verse TV, U-verse Voice in one order
$Cash Back when you purchase U-verse TV + U-verse Internet in one order
$Cash Back when you purchase U-verse Internet + U-verse Voice in one order
$Cash Back per item (U-verse Internet, U-verse TV, U-verse Voice)
If you are able to furnish proof that another rate was offered on our site on 6/we would be happy to look into this furtherUnfortunately, the google screenshot you took on your phone does not include any date information and therefore cannot be usedWe apologize for any confusion
Initial Consumer Rebuttal /* (3000, 7, 2015/09/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I've emailed you my screenshot of the site from the 23rdIt clearly shows the larger amountSince the U-verse promo seems to change frequently, this may be a case of someone failing to update the site in a timely manner
Final Consumer Response /* (3000, 15, 2015/09/14) */
***Document Attached***
Here are the screenshots submitted to EbatesThe first two were taken on the day I ordered through themThe last (darker one) is the details of the second screenshotIt was taken at a later date, but clearly shows the date the original was takenThey've since closed my case and refuse to acknowledge their mistake
Final Business Response /* (4000, 17, 2015/09/22) */
We have called Mr*** today and resolved this claim
Thanks,
Ebates
Revdex.com:
Ebates has re-open or unlocked my account, I want to make sure this will not get close for no reason
I have reviewed the
response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
Initial Business Response /* (1000, 5, 2015/07/31) */
Hello ***,
Today I have credited this order to your accountThe rate for Name Your Own Price Airfare was 3.5%$was the rate offered for Name Your Own Price Hotel and Express Deal HotelsYou should see this order reflected in your
account nowPlease let us know if we can assist you with anything further
Initial Consumer Rebuttal /* (3000, 7, 2015/08/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
According to the sale advertisement on Ebates, Priceline was offering 4.5% for "name your own price airfare"After some unsuccessful communication for about months, Ebates eventually posted $vs4.5% which I should have receivedwe filed a complaint to Revdex.com on 7/29/2015, Ebates then posted 3.5% on my accountIn response to Ebates, we had pointed out that we should receive 4.5% cash but NOT 3.5%, I did not receive any response after that
Final Business Response /* (4000, 9, 2015/08/05) */
Hello,
Rates of Cash Back are changed from time to timeThis is due to promotions and offers from our merchantsAt the time your order was placed the cash back we offered was as follows
4.50% Cash Back on Express Deal Hotel, Name Your Own Price Hotel, Published-Price Prepaid Hotels
3.50% Cash Back on Name Your Own Price Rental Car, Name Your Own Price Airfare
3.00% Cash Back on Published-Price Hotel Paid at Checkout
2.50% Cash Back on Published-Price Rental Cars, Vacation Packages, Cruises
$Cash Back on Published-Price Flights
Currently the rates are higher, but to get those rates you would have to have placed an order on an eligible date
Final Consumer Response /* (4200, 11, 2015/08/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We decided to purchase four airfares from priceline via Ebates, it is because of 4.5% cash back advertisement promised by EbatesOtherwise we will NOT bother to try a program full of restrictions
We did not receive the cash back a long time after the transactionAfter quite a few inquiries to Ebates, we were asking to wait and waitAfter a lot of inquiries $was eventually posted on my account at around days and Ebates claimed this is the cash back amount I should earnI later complained to Revdex.com, Ebates then changed my cash back amount to 3.5%
To be very honest, we are very exhausted for this dishonest behavior and irresponsible response from EbatesEbates took advantage of the customer by sales advertisement which is unfair and unjustifiedWe have been with Ebates for a few years, this 4-month bad experience really upsets usConsidering almost months we've wasted on the issue caused by Ebates' dishonest sale advertisement, and the issue remained unresolved, we are asking Ebates to match current 5.4% rebate for the airfares price we paid
*** we were informed by *** that the order was attributed to another cash back or coupon affiliateThe member was given a $bonus credit as a courtesy
Initial Business Response /* (1000, 5, 2016/01/05) */
Hello,
Thank you for writingIt appears you may not be receiving our responsesI do show each of your emails received a response from one of our customer service repsYou may need to ensure they are not ending up in a spam/junk
folder
I have a requested a new check be issuedA new check will be issued and mailed out in the first week of FebruaryPlease let us know if we can assist you with anything further
Initial Consumer Rebuttal /* (2000, 7, 2016/01/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
carefully checked my email junk mail box, there is no email from ebatesI don't think ebates ever response my emails beforeIt is Revdex.com helped me and solved thisThank you, Revdex.com
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to
complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Hello,Due to abuse of our referral program, some bonuses were removed. On March 20th, this member requested to be deactivated from Ebates, electing to us another shopping program instead. We can reactivate the account, but the noted bonuses cannot be earned.Sincreley,Ebates
Hello,Today I have credited your account in the amount requested, even though this purchase did not qualify. You should see this reflected in your account now. Please let us know if we can help you with anything further.
I have looked into this matter and determined that Cash Back was awarded correctly. When a store offers "Up to" a certain percentage of Cash Back, this means that the rates do vary depending on the type of travel purchased. You can view the breakdown of the rates on our Travelocity page...
here: https://www.ebates.com/travelocity.com
We understand your frustration and have added a $[redacted] Valued Member bonus onto your account today. This bonus will be approved once you place your next Cash Back eligible order through Ebates.
Final Consumer Response /* (2000, 6, 2015/12/23) */
The company has resolved the matter. However I would like to note that they falsely advertise and it took many and I truly mean many emails to their support and the threat of Revdex.com involvement to get them to respond and handle my issue. All over...
$10.00. Very sad.
Thank you
Initial Business Response /* (1000, 5, 2015/08/27) */
Hello [redacted],
I apologize for any confusion regarding our Cash Back offer with AT&T Wireless. We do state the iPhone information on both our AT&T Wireless page and our Store related exceptions pages.
We cannot offer you the Cash Back you...
were expecting for this order but have placed a $50 promotional bonus in your account. This bonus will be credited once you place your next eligible order through Ebates and that order posts to your account. We appreciate your use of Ebates and would love to hear any suggestions you may have in regards to this matter. Please let us know if we can assist you with anything further.
You can log into your Ebates account again now. Please keep in mind that Cash Back cannot be earned on returned or canceled orders.
Initial Business Response /* (1000, 5, 2016/01/04) */
Hello,
As stated in our emails regarding this case, Saks responded to our inquiry stating that actions were taken when this order was being placed that took the credit away from Ebates and attributed it to another source.
Due to this we...
are not considered to be linked to this order and as such are given very limited information about it so as to protect your information. Due to this we are left to speculate what may have occurred.
As mentioned, in most cases where the credit for a sale has been attributed to another source we most often see it happen due to one of the following reasons.
Visiting other sites before completing your order. This runs the risk of linking the order to that site. Especially when it is a coupon/discount code site.
Using and/or even attempting to use a discount code that did not come from Ebates. This gives the credit to the publisher of that code.
Shopping in a new browser window or tab other than the one Ebates opened for you.
The fact is that we are unable to share any credit with you as we did not receive any due to the inquiry we submitted to Saks being declined. We are only able to credit you when your order has been reported to us by the merchant with credit.
We apologize again for any inconvenience this may have caused.
Initial Consumer Rebuttal /* (3000, 7, 2016/01/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not visit other site before completing my order, knowing this was a big order, I didn't want to take that risk.
I certainly did not open other coupon sites knowing Prada never goes on sale or provide discount codes for their products.
At the end of the day, I am getting the run around from eBates and they are not fulfilling what they advertised.
Lastly, for all the reasons you mentioned why I wasn't credited, there is no way anyone can look into them unless a complete forensic is done on my PC where I placed my order, so it's the perfect excuse and bailed plan.
Final Business Response /* (4000, 9, 2016/01/12) */
Hello,
Ebates relies on the commission received from our partners to pay any Cash Back to our members. In this case, as mentioned, none was received due to the determination made by SAKS.
As a compromise we have increased the previously offered $20 promo to $100. The bonus amount will show as pending (as shown below) until you place your next order and that order posts to your account. Once the order posts the $XX will be approved and reflected in your account balance.
Promotion Status Amount
Valued Customer 100 Pending $100.00
Please let us know if you have any further questions, comments or concerns.
Final Consumer Response /* (2000, 11, 2016/01/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am unsure about big transaction in the future by using eBates. Is it just SAKS that does this or other website as well? If a vendor can determine whether they give eBates credit or not on their discretion, the consumers are the losers here.
Maybe or warning or a disclaimer might be helpful in the future stating "Cash back is based on discretion from the vendor giving eBates credit of the purchase, eBates can't guarantee it."
Sorry for the delay with the Cash Back for this Expedia purchase. When orders do not report as expected, it can take some additional time to research the order.Today, your account has been updated to reflect this order. You can view this Cash Back information in your account at this time. Also, a...
late payment will be processed for the Cash Back earned on this order, and a check will be sent within the next 72 hours. We appreciate your patience.
Reviewing your case, we see that a representative replied to you to inform you that the Cash Back has been added onto your Ebates account. You can view this Cash Back information in your account at this time.
We will process a payment for you for the Cash Back earned on this order which will...
be sent by August 15th.