Hello,The Cash Back rates for Expedia were as follows
10% Cash Back on Cruise
4% Cash Back on Special Rate Hotels
3.5% Cash Back on Activities
2% Cash Back on Package
1.5% Cash Back on Hotels, Cars
$Cash Back on AirIt is listed as "Up to 10%" with the 10%
Cash Back rate being available for Cruises as shown above and listed on our expedia page at ***So, it appears you were credited correctly at the 2% rate which is available on travel packages.For the *** orders we are still waiting to see them reported to us from ***As we let you know in our recent email orders can take up to weeks from the last date of travel to be reportedIf for some reason the order/s is not reported in that time please email us again and we will gladly look into it furtherThank you!
Initial Business Response /* (1000, 6, 2015/12/08) */
Dear Revdex.com,
Due to abuse of our program, this account was deactivated in August of I can be contacted directly for confidential details if needed
Thank you,
Ebates
Initial Business Response /* (1000, 5, 2015/04/15) */
Dear Revdex.com,
Due to abuse of our program, this account was deactivated in October
Initial Consumer Rebuttal /* (3000, 7, 2015/04/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
did you all get
paid for that
Initial Business Response /* (1000, 5, 2015/11/23) */
Dear Revdex.com,
Member created over accounts in an attempt to take advantage of our referral programAll accounts have been removed at this time
Ebates
Complaint: ***I am rejecting this response
because:
From the pattern of complaints here, it seems ebates does not want to pay the affiliate commissions on larger purchasesAs I stated, both ebates and *** *** have confirmed a referral commission has been paid to ebates for my *** television purchase of $*** on 2/5/**It is unfair of them to keep the whole affiliate commissionThen they suspend my account days after I was supposed to have my check mailedVery shady operationI am again requesting that they mail me the check for $***I prefer to resolve this issue here, as opposed to taking other measuresHere are the details of my account showing the cash back owed, copied and pasted from the website:
Sincerely,Patrick Fletcher
Initial Business Response /* (1000, 7, 2015/06/02) */
Dear Revdex.com,
This issue was resolved by adding the order for this member on May 12th
Thank you,
Ebates
Initial Business Response /* (1000, 5, 2015/04/17) */
Hello ***,
Per our previous conversations with you It has been determined by Straight Talk that your orders utilized a non-Ebates discountAs a result, Ebates has earned no commission for these sales and Cash Back cannot be awarded
More information on this topic can be found at http://www.ebates.com/help/exclusions.htm#specialoffers
Initial Consumer Rebuttal /* (3000, 7, 2015/04/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Good morning
How are you? Thanks for your response but I still think that is advertisement, some of my friends got the cashback from ebates on all their straight talk purchases I only get fewSo I am wondering how it was determined, who gets it and who doesnt
Thanks
Final Business Response /* (4000, 9, 2015/04/22) */
Hello,
We do not in any way state that Cash Back is earned when discounts that do not come from Ebates are utilizedIn fact we have it posted that doing so will render orders ineligibleWe cannot speak to why another member may have received cash back, only to this specific case
We apologize for any inconvenience this may cause
Initial Business Response /* (1000, 5, 2015/12/03) */
Dear Ms*** and Revdex.com,
The closing payment was sent to:
*** *** *** XXXXX-XXXX
The amount was$
It was processed on Nov24th,
It should arrive soon, if not
already
Ebates
Initial Consumer Rebuttal /* (3000, 7, 2015/12/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I still have not received this check due me since November
Initial Business Response /* (1000, 5, 2015/12/04) */
Dear Ms*** and Revdex.com,
Everything is on-track for this accountThe gift card will be sent out to this mailing address within the next business days
Thank you,
Ebates
Initial Consumer Rebuttal /* (2000, 7, 2015/12/07)
*/
(The consumer indicated he/she ACCEPTED the response from the business.)
Everything has been corrected properly in my account, I hope there are no further problems with my Ebates I will be awaiting the arrival of my gift cardThanks !
Good morning,Ebates is a great shopping program, but we do have a few rules and restrictions. In some cases, Ebates does not earn credit for orders. We are careful to publish these rules. For example for *** ***, in-store pickup orders do not qualify. We too would like to
earn credit for these orders, but we do not. When this happens we pass along the information to our members after looking into the matter for them.In this case, the new is not received well by our member. We have tried to explain these restrictions repeatedly. We will continue to assist and investigate any case, but in some recent cases, Cash Back cannot be earned. Sincerely, Ebates
Dear *** ***,I'm very sorry that you had this experience It certainly was not intentional Ebates has been providing Cash Back shopping and deals to our members since It can happen that a store provides us with bad information about a specific deal or coupon In
these cases, the best we can do is remove the offer Since we do not sell the products ourselves, we cannot ship out any merchandise at a discounted price We understand your decision to be removed from the program Sincerely, Ebates
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
Dear Revdex.com,We too would like to be earning credit for all orders. However, we are not earning credit for the orders mentioned by this member. We have been working via our customer service team with this member. We have offered our time on the phone, responded to emails etc.
We certainly don't want to continue not earning credit. However, it seems that some orders are not qualifying. We are sorry for the trouble.Sincerely, Ebates
Initial Business Response /* (1000, 5, 2015/11/09) */
Hello,
Thank you for writingThe message you are referring to stated "Up to 10.5%" meaning we offered various rates with the highest value being 10.5%These rates were displayed on our Orbitz page found at
http://www.ebates.com/coupons/orbitz/index.htm?
The cash back you received was as advertised at the time of your order and as such we are unable to offer you further cash backWe appreciate your understanding
Initial Consumer Rebuttal /* (3000, 7, 2015/11/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It still does not give you the breakdown of the cash back if I go in and try to make a purchase todayIt is deceiving and would appreciate the advertised 10.5% cash back of my net back as advertised
Final Business Response /* (4000, 15, 2015/11/24) */
Hello,
The $credit has been added to your accountI will pass ** your request for a change to the way we display the cash back offered to our development teamPlease let us know if we can assist you with anything further
Final Consumer Response /* (2000, 17, 2015/11/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you all for your help with this processI appreciate the attention received in finding a solution
Complaint: ***I am rejecting this response because:
There is a valid referral during Oct-Dec for account ***That is worth $per the promotionPlease check
With any return deducted, the amount should be $
If the amount is paid, I will consider this matter closed and never touch Ebates' product any more in the future
Sincerely,*** ***
Initial Business Response /* (1000, 7, 2015/12/22) */
Dear Mr*** and Revdex.com,
We are working on this request and we expect a payment to be issued by January 15thWe appreciate your patience
Sincerely,
Ebates Canada
Dear Revdex.com,
This account was removed due to abuse of our program Please contact me directly if specific information is needed about the method of abuse. Sincerely, Ebates
Our position on this complaint has not changed
Hello,The Cash Back rates for Expedia were as follows
10% Cash Back on Cruise
4% Cash Back on Special Rate Hotels
3.5% Cash Back on Activities
2% Cash Back on Package
1.5% Cash Back on Hotels, Cars
$Cash Back on AirIt is listed as "Up to 10%" with the 10%
Cash Back rate being available for Cruises as shown above and listed on our expedia page at ***So, it appears you were credited correctly at the 2% rate which is available on travel packages.For the *** orders we are still waiting to see them reported to us from ***As we let you know in our recent email orders can take up to weeks from the last date of travel to be reportedIf for some reason the order/s is not reported in that time please email us again and we will gladly look into it furtherThank you!
Initial Business Response /* (1000, 6, 2015/12/08) */
Dear Revdex.com,
Due to abuse of our program, this account was deactivated in August of I can be contacted directly for confidential details if needed
Thank you,
Ebates
Initial Business Response /* (1000, 5, 2015/04/15) */
Dear Revdex.com,
Due to abuse of our program, this account was deactivated in October
Initial Consumer Rebuttal /* (3000, 7, 2015/04/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
did you all get
paid for that
Initial Business Response /* (1000, 5, 2015/11/23) */
Dear Revdex.com,
Member created over accounts in an attempt to take advantage of our referral programAll accounts have been removed at this time
Ebates
Complaint: ***I am rejecting this response
because:
From the pattern of complaints here, it seems ebates does not want to pay the affiliate commissions on larger purchasesAs I stated, both ebates and *** *** have confirmed a referral commission has been paid to ebates for my *** television purchase of $*** on 2/5/**It is unfair of them to keep the whole affiliate commissionThen they suspend my account days after I was supposed to have my check mailedVery shady operationI am again requesting that they mail me the check for $***I prefer to resolve this issue here, as opposed to taking other measuresHere are the details of my account showing the cash back owed, copied and pasted from the website:
Sincerely,Patrick Fletcher
Initial Business Response /* (1000, 7, 2015/06/02) */
Dear Revdex.com,
This issue was resolved by adding the order for this member on May 12th
Thank you,
Ebates
Initial Business Response /* (1000, 5, 2015/04/17) */
Hello ***,
Per our previous conversations with you It has been determined by Straight Talk that your orders utilized a non-Ebates discountAs a result, Ebates has earned no commission for these sales and Cash Back cannot be awarded
More information on this topic can be found at http://www.ebates.com/help/exclusions.htm#specialoffers
Initial Consumer Rebuttal /* (3000, 7, 2015/04/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Good morning
How are you? Thanks for your response but I still think that is advertisement, some of my friends got the cashback from ebates on all their straight talk purchases I only get fewSo I am wondering how it was determined, who gets it and who doesnt
Thanks
Final Business Response /* (4000, 9, 2015/04/22) */
Hello,
We do not in any way state that Cash Back is earned when discounts that do not come from Ebates are utilizedIn fact we have it posted that doing so will render orders ineligibleWe cannot speak to why another member may have received cash back, only to this specific case
We apologize for any inconvenience this may cause
Initial Business Response /* (1000, 5, 2015/12/03) */
Dear Ms*** and Revdex.com,
The closing payment was sent to:
*** *** *** XXXXX-XXXX
The amount was$
It was processed on Nov24th,
It should arrive soon, if not
already
Ebates
Initial Consumer Rebuttal /* (3000, 7, 2015/12/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I still have not received this check due me since November
Yes, we'd still love to help. What store did you shop at?
What was the order number?
What was the amount that you spent?
Thank you!
Initial Business Response /* (1000, 5, 2015/12/04) */
Dear Ms*** and Revdex.com,
Everything is on-track for this accountThe gift card will be sent out to this mailing address within the next business days
Thank you,
Ebates
Initial Consumer Rebuttal /* (2000, 7, 2015/12/07)
*/
(The consumer indicated he/she ACCEPTED the response from the business.)
Everything has been corrected properly in my account, I hope there are no further problems with my Ebates I will be awaiting the arrival of my gift cardThanks !
Good morning,Ebates is a great shopping program, but we do have a few rules and restrictions. In some cases, Ebates does not earn credit for orders. We are careful to publish these rules. For example for *** ***, in-store pickup orders do not qualify. We too would like to
earn credit for these orders, but we do not. When this happens we pass along the information to our members after looking into the matter for them.In this case, the new is not received well by our member. We have tried to explain these restrictions repeatedly. We will continue to assist and investigate any case, but in some recent cases, Cash Back cannot be earned. Sincerely, Ebates
Dear *** ***,I'm very sorry that you had this experience It certainly was not intentional Ebates has been providing Cash Back shopping and deals to our members since It can happen that a store provides us with bad information about a specific deal or coupon In
these cases, the best we can do is remove the offer Since we do not sell the products ourselves, we cannot ship out any merchandise at a discounted price We understand your decision to be removed from the program Sincerely, Ebates
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
Dear Revdex.com,We too would like to be earning credit for all orders. However, we are not earning credit for the orders mentioned by this member. We have been working via our customer service team with this member. We have offered our time on the phone, responded to emails etc.
We certainly don't want to continue not earning credit. However, it seems that some orders are not qualifying. We are sorry for the trouble.Sincerely, Ebates
Dear Revdex.com,We agree to reactivate this one account and release the payment by May 15th for $200.00. Sincerely, Ebates
Initial Business Response /* (1000, 5, 2015/11/09) */
Hello,
Thank you for writingThe message you are referring to stated "Up to 10.5%" meaning we offered various rates with the highest value being 10.5%These rates were displayed on our Orbitz page found at
http://www.ebates.com/coupons/orbitz/index.htm?
The cash back you received was as advertised at the time of your order and as such we are unable to offer you further cash backWe appreciate your understanding
Initial Consumer Rebuttal /* (3000, 7, 2015/11/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It still does not give you the breakdown of the cash back if I go in and try to make a purchase todayIt is deceiving and would appreciate the advertised 10.5% cash back of my net back as advertised
Final Business Response /* (4000, 15, 2015/11/24) */
Hello,
The $credit has been added to your accountI will pass ** your request for a change to the way we display the cash back offered to our development teamPlease let us know if we can assist you with anything further
Final Consumer Response /* (2000, 17, 2015/11/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you all for your help with this processI appreciate the attention received in finding a solution
Complaint: ***I am rejecting this response because:
There is a valid referral during Oct-Dec for account ***That is worth $per the promotionPlease check
With any return deducted, the amount should be $
If the amount is paid, I will consider this matter closed and never touch Ebates' product any more in the future
Sincerely,*** ***
Initial Business Response /* (1000, 7, 2015/12/22) */
Dear Mr*** and Revdex.com,
We are working on this request and we expect a payment to be issued by January 15thWe appreciate your patience
Sincerely,
Ebates Canada
Dear Revdex.com,
This account was removed due to abuse of our program Please contact me directly if specific information is needed about the method of abuse. Sincerely, Ebates