Complaint: [redacted]I am rejecting this response because:
What does that mean? "Several accounts"? "Abuse"?
I...
used the site and shopped as a normal customer would. I don't know what you're referring to but obviously I would appreciate an opportunity to set the record straight
Sincerely,[redacted]
Hello,As mentioned in the emails from our member services agent, we have submitted your order to Dell and are awaiting word on the credit we should have received. As soon as we hear back from Dell we will be sure to let you know what their response is. We understand the wait can be frustrating and...
Complaint: [redacted]I am rejecting this response because:
YOUR WEBSITE SHOWED 3% that should be your proof. I will accept the fact that you are cheating me out of $40 if you add all my money I am owed by your company to my May payment so I can go ahead and cancel my account with you and not wait until August.Sincerely,[redacted]
Initial Business Response /* (1000, 5, 2015/04/10) */
Hello,
In looking at your account it appears this matter was handled by a Customer Service agent on 4/9. The gift card we added will be sent out within 4 weeks. Only one gift card will be sent as you are only allowed one account and as such...
Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Ebates is playing games from beginning. ALl info you are asking is given proactively in the initial complaint details. No one is helping and these comments are hipocracy game. Only to distract. I again verified and details are there.
Good companies do not work like this. Hiding behind and just writing something to show that they are not totally carefree.
Remember your system is not working. You are purposely wasting huge amount of my time because of this. I am fighting for my right as per your advertisement claims.
Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Complaint: [redacted]
I am rejecting this response because: Ebates tried to give me 20 dollars but they owe me over $50. No other affiliate or coupon code was used to my knowledge.
Dear Mr. [redacted]I am very sorry that you had this experience. It was a mistake for our agent to request any information from you at this time. In your complaint you request a refund, but you have not been charged by Ebates. You are scheduled to be sent a payment from Ebates on...
August 15th. We appreciate your patience with our payment schedule. Sincerely, Ebtates
Initial Business Response /* (1000, 5, 2016/01/05) */
Hello,
I have gone ahead and manually added this order to your account as well as the bonus though we have yet to hear back from Travelocity. As we stated we do request 45 days from the time we submit an inquiry and the inquiry for this was...
submitted on December 2nd.
We apologize for any inconvenience. You should see both credits reflected in your account now.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have reviewed my account and see that the funds for this transaction plus the bonus have been added as stated. For clarification purposes, I contacted Ebates via their "feedback" option on December 1, 2015, which is when I first received a response from "[redacted]". However, before that, I had made several attempts using the standard "where's my cash back" option, and received responses from various customer care representatives stating that they would look into the matter.
If I may offer some feedback from a customer's perspective. Perhaps if the Ebates site had a place on a customer's account that reflected pending inquiries on cash back not received, it would alleviate a lot of confusion and frustration. Each time I received a response from customer care telling me that they were looking into the matter and then never received any follow-up, it did not provide me any guarantee that someone was actually working on the matter. Every time you want to follow-up with customer care, you get a different person so you have no clue if they just see that someone else previously worked on it so they assume another rep will take care of it and do nothing, which is very likely what happened in my case.
Also, if you tell a customer that it can take up to 30 days AFTER they complete the trip for their cash back to post on their Ebates account, it's very unfair to then ask them to wait another 45 days for Ebates to review the matter. Give the customer the option to start the process once they have completed their trip if their cash back has not yet posted. This way, the merchant has 30 days to contact Ebates and Ebates has 15 days to follow-up if the money is not received w/in the 30 days. It's extremely inefficient to ask a customer to wait 2.5 months AFTER they complete their travel to have a transaction reviewed (or not).
I appreciate the resolution of this matter but regret that I had to invest so much of my time to reach a successful conclusion.
Hello,We would be happy to look into this for you, but as we requested when you contacted us previously, we need to see your order confirmations so we can look into this further.For these missing orders, please send along the order confirmation pages (that include an order number, products...
purchased, order date and price breakdown showing product total, shipping, tax and method of payment) so that we can look into this matter for you. They can be sent to me directly at [email protected]. Thank you!
Initial Business Response /* (1000, 5, 2015/04/30) */
Dear Revdex.com,
This member is permanently banned from Ebates.
Our terms of membership are clear on this topic.
"Any failure to comply with this Program Agreement, any fraud or abuse relating to the accrual or receipt of cash back rewards, or...
any misrepresentation of any information furnished to Ebates or its affiliates by you or anyone acting on your behalf may result in the termination of your membership in the Program and forfeiture of your accrued Cash Back rewards."
We regret that this promotion was listed in error. A $500 bonus has been added to your account to resolve this matter. In the future, please ensure that promotional offers are applied during checkout, and do not complete your order if you do not feel you are getting the deal you...
Initial Business Response /* (1000, 7, 2016/02/09) */
Hello,
It appears this matter was handled via a phone call and the order has been credited. If we can assist you with anything further please let us know.
Initial Consumer Rebuttal /* (2000, 9, 2016/02/10) */
(The consumer indicated...
he/she ACCEPTED the response from the business.)
After talking with a person on the phone and going over the paper work, they fixed the problem.
Initial Business Response /* (1000, 5, 2015/08/18) */
Contact Name and Title: [redacted],Director
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@yahoo.com
Dear Ms. [redacted] and Revdex.com,
We are sorry to hear about any trouble. I have found three accounts on Ebates so far. However,...
none of these three have a balance of close to what is mentioned here. Is there another address that we should look for?
Can we consolidate these three accounts at this time to prevent future confusion?
[redacted]@hotmail.com
[redacted]@gmail.com
[redacted]@gmail.com
Complaint: [redacted]I am rejecting this response because: I am trying to work with them to see why there is a issue and I am trying to resolve it and they continually blow me off and ignore me. I have emails proving that they are dismissive to helping me. Sincerely,[redacted]
After returns were reported the balance is $21.21. We would be willing to send a closing payment for that amount. Is that an acceptable resolution? Please let me know.
Initial Business Response /* (1000, 5, 2015/12/28) */
Hello,
At this time we would like to request that the order confirmations for any missing orders be sent to our CS manager [redacted] at [redacted]@ebates.com.
If any order is not reported to us we must inquire with the merchant, in this case...
Ebay. We rely on Ebay to report orders to us and for some reason this process does not appear to be working.
We would be happy to look into any missing orders you provide and look forward to receiving your email. Thank you.
Initial Consumer Rebuttal /* (3000, 7, 2016/01/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Ebates owes me money and refuses to do any significant research to remedy the matter. I have the clickthrough tags so they don't need me to manually input the data - and even then, when I do, they don't even send me the correct money. They pretend they can't access the data but they can. I should not have to do all the work and when I have, it hasn't been successful many times.
Final Business Response /* (4000, 9, 2016/01/05) */
Hello,
We would love to look into this matter, but again, cannot do so without the order confirmations we requested.
Ebates does not have access to this information. The way it works is that we send a tracking code with you when you visit a site and the site then reports your order to us using that code. In this case, that did not occur so we have zero information about any orders you may have placed.
Again, we would love to assist you, but we need the order confirmations so that we may look into this matter further. We apologize for any inconvenience this may cause.
Complaint: [redacted]I am rejecting this response because:
What does that mean? "Several accounts"? "Abuse"?
I...
used the site and shopped as a normal customer would. I don't know what you're referring to but obviously I would appreciate an opportunity to set the record straight
Sincerely,[redacted]
Hello,As mentioned in the emails from our member services agent, we have submitted your order to Dell and are awaiting word on the credit we should have received. As soon as we hear back from Dell we will be sure to let you know what their response is. We understand the wait can be frustrating and...
appreciate your patience.
Complaint: [redacted]I am rejecting this response because:
YOUR WEBSITE SHOWED 3% that should be your proof. I will accept the fact that you are cheating me out of $40 if you add all my money I am owed by your company to my May payment so I can go ahead and cancel my account with you and not wait until August.Sincerely,[redacted]
Initial Business Response /* (1000, 5, 2015/04/10) */
Hello,
In looking at your account it appears this matter was handled by a Customer Service agent on 4/9. The gift card we added will be sent out within 4 weeks. Only one gift card will be sent as you are only allowed one account and as such...
only one gift card. Thank you!
Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Ebates is playing games from beginning. ALl info you are asking is given proactively in the initial complaint details. No one is helping and these comments are hipocracy game. Only to distract. I again verified and details are there.
Good companies do not work like this. Hiding behind and just writing something to show that they are not totally carefree.
Remember your system is not working. You are purposely wasting huge amount of my time because of this. I am fighting for my right as per your advertisement claims.
Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Complaint: [redacted]
I am rejecting this response because: Ebates tried to give me 20 dollars but they owe me over $50. No other affiliate or coupon code was used to my knowledge.
Dear Mr. [redacted]I am very sorry that you had this experience. It was a mistake for our agent to request any information from you at this time. In your complaint you request a refund, but you have not been charged by Ebates. You are scheduled to be sent a payment from Ebates on...
August 15th. We appreciate your patience with our payment schedule. Sincerely, Ebtates
Initial Business Response /* (1000, 5, 2016/01/05) */
Hello,
I have gone ahead and manually added this order to your account as well as the bonus though we have yet to hear back from Travelocity. As we stated we do request 45 days from the time we submit an inquiry and the inquiry for this was...
submitted on December 2nd.
We apologize for any inconvenience. You should see both credits reflected in your account now.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have reviewed my account and see that the funds for this transaction plus the bonus have been added as stated. For clarification purposes, I contacted Ebates via their "feedback" option on December 1, 2015, which is when I first received a response from "[redacted]". However, before that, I had made several attempts using the standard "where's my cash back" option, and received responses from various customer care representatives stating that they would look into the matter.
If I may offer some feedback from a customer's perspective. Perhaps if the Ebates site had a place on a customer's account that reflected pending inquiries on cash back not received, it would alleviate a lot of confusion and frustration. Each time I received a response from customer care telling me that they were looking into the matter and then never received any follow-up, it did not provide me any guarantee that someone was actually working on the matter. Every time you want to follow-up with customer care, you get a different person so you have no clue if they just see that someone else previously worked on it so they assume another rep will take care of it and do nothing, which is very likely what happened in my case.
Also, if you tell a customer that it can take up to 30 days AFTER they complete the trip for their cash back to post on their Ebates account, it's very unfair to then ask them to wait another 45 days for Ebates to review the matter. Give the customer the option to start the process once they have completed their trip if their cash back has not yet posted. This way, the merchant has 30 days to contact Ebates and Ebates has 15 days to follow-up if the money is not received w/in the 30 days. It's extremely inefficient to ask a customer to wait 2.5 months AFTER they complete their travel to have a transaction reviewed (or not).
I appreciate the resolution of this matter but regret that I had to invest so much of my time to reach a successful conclusion.
Hello,We would be happy to look into this for you, but as we requested when you contacted us previously, we need to see your order confirmations so we can look into this further.For these missing orders, please send along the order confirmation pages (that include an order number, products...
purchased, order date and price breakdown showing product total, shipping, tax and method of payment) so that we can look into this matter for you. They can be sent to me directly at [email protected]. Thank you!
Initial Business Response /* (1000, 5, 2015/04/30) */
Dear Revdex.com,
This member is permanently banned from Ebates.
Our terms of membership are clear on this topic.
"Any failure to comply with this Program Agreement, any fraud or abuse relating to the accrual or receipt of cash back rewards, or...
any misrepresentation of any information furnished to Ebates or its affiliates by you or anyone acting on your behalf may result in the termination of your membership in the Program and forfeiture of your accrued Cash Back rewards."
We regret that this promotion was listed in error. A $500 bonus has been added to your account to resolve this matter. In the future, please ensure that promotional offers are applied during checkout, and do not complete your order if you do not feel you are getting the deal you...
expected.
Initial Business Response /* (1000, 7, 2016/02/09) */
Hello,
It appears this matter was handled via a phone call and the order has been credited. If we can assist you with anything further please let us know.
Initial Consumer Rebuttal /* (2000, 9, 2016/02/10) */
(The consumer indicated...
he/she ACCEPTED the response from the business.)
After talking with a person on the phone and going over the paper work, they fixed the problem.
Initial Business Response /* (1000, 5, 2015/08/18) */
Contact Name and Title: [redacted],Director
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@yahoo.com
Dear Ms. [redacted] and Revdex.com,
We are sorry to hear about any trouble. I have found three accounts on Ebates so far. However,...
none of these three have a balance of close to what is mentioned here. Is there another address that we should look for?
Can we consolidate these three accounts at this time to prevent future confusion?
[redacted]@hotmail.com
[redacted]@gmail.com
[redacted]@gmail.com
Final Consumer Response /* (2000, 11, 2015/05/27) */
This has been resolved.
Complaint: [redacted]I am rejecting this response because: I am trying to work with them to see why there is a issue and I am trying to resolve it and they continually blow me off and ignore me. I have emails proving that they are dismissive to helping me. Sincerely,[redacted]
After returns were reported the balance is $21.21. We would be willing to send a closing payment for that amount. Is that an acceptable resolution? Please let me know.
Dear Revdex.com,Due to abuse of our program, this account was removed from the Ebates program on Feb. 4th, 2016. Sincerely,Ebates
Initial Business Response /* (1000, 5, 2015/12/28) */
Hello,
At this time we would like to request that the order confirmations for any missing orders be sent to our CS manager [redacted] at [redacted]@ebates.com.
If any order is not reported to us we must inquire with the merchant, in this case...
Ebay. We rely on Ebay to report orders to us and for some reason this process does not appear to be working.
We would be happy to look into any missing orders you provide and look forward to receiving your email. Thank you.
Initial Consumer Rebuttal /* (3000, 7, 2016/01/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Ebates owes me money and refuses to do any significant research to remedy the matter. I have the clickthrough tags so they don't need me to manually input the data - and even then, when I do, they don't even send me the correct money. They pretend they can't access the data but they can. I should not have to do all the work and when I have, it hasn't been successful many times.
Final Business Response /* (4000, 9, 2016/01/05) */
Hello,
We would love to look into this matter, but again, cannot do so without the order confirmations we requested.
Ebates does not have access to this information. The way it works is that we send a tracking code with you when you visit a site and the site then reports your order to us using that code. In this case, that did not occur so we have zero information about any orders you may have placed.
Again, we would love to assist you, but we need the order confirmations so that we may look into this matter further. We apologize for any inconvenience this may cause.