Initial Business Response / [redacted] (1000, 5, 2015/11/13) */ Dear [redacted] , I'm sorry to hear that you had this trouble. Today, I have updated your Ebates account to reflect this purchase from Amazon. Sincerely, Ebates
Ebates is playing games from beginningALl info you are asking is given proactively in the initial complaint detailsNo one is helping and these comments are hipocracy game Only to distractI again verified and details are there Good companies do not work like thisHiding behind and just writing something to show that they are not totally carefree Remember your system is not workingYou are purposely wasting huge amount of my time because of thisI am fighting for my right as per your advertisement claims Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/07/13) */ Contact Name and Title: [redacted] ,Director Contact Phone: XXXXXXXXXX Contact Email: [redacted] @ebates.com Dear Revdex.com, This member recently created a minimum of accounts in an effort to abuse our refer-a-friend program, and reap sibonuses This member is now banned from the Ebates program Please call me for more information if needed Ebates Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I thoroughly read Ebates refer-a-friend program's policy, and in no instance did I violate Ebates refer-a-friend program's policy Ebates is a shop through portal where Ebates receives a substantial kickback from referring businesses to the consumerIn turn, Ebates pays a set agreed upon portion of the kickback with it's members when the member makes purchases at advertised businesses through the Ebates portal For Ebates to say that I created a minimum of accounts in an effort to abuse Ebate's refer-a-friend program, and reap sibonuses, is not only a legally dangerous assumption, which has no provable merit, but puts Ebates in a place to receive funds from the businesses, without paying the member the set agreed upon monetary payment for member services rendered Ebates has the right to refuse serviceOn the same token, neither I nor my friend referrals are planning to do business with Ebates again This however, does not negate the already rendered member services, and the Ebates pre-agreed upon payment due to me, as the member, and to the friend referrals Ebates owes me $for services already rendered, and owes the friend referrals their respective pre-agreed upon payments Once again, Mr [redacted] , for legal purposes, all correspondence must be in written formTelephone contact is not an option, and I will not bypass the Revdex.com's dispute resolution system as you are suggesting Final Business Response / [redacted] (4000, 9, 2015/07/17) */ Thank you for your reply I'm offing my time on the phone for the Revdex.com if they would like to contact me regarding this matter If there there is a legal matter, that would be addressed by our legal team Final Consumer Response / [redacted] (4200, 11, 2015/07/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) Once again, Ebates is trying to circumvent the Revdex.com's mediation process by making the information available to only one party and hiding from the public who may use this information for future decisions regarding Ebates If Ebates truly believes that I broke their policy, as they are alleging, they only need to provide proofThere is no need to hide from the public Also, if Ebates had a "legal team", we would not be discussing this issue, since the said "legal team" would know the position Ebates is placing itself in by alleging a member has broken its policy, and taking action without due proof, after the fact the member rendered services to Ebates, and Ebates benefited from the services I am updating the desired resolution, since I believe the covenant of good faith and fair dealing has been breached and is beyond repair, and therefore, I no longer desire to do business with Ebates Desired Resolution: Ebates to pay me the $owed for rendered services Ebates to fulfill their obligation to the friend referrals their respective pre-agreed upon payments/bonuses
Complaint: [redacted] I am rejecting this response because: I did not abuse the programI signed up on my own and in good faith made a purchase at att and was due cash back for this orderEbates has received credit from my orderI am not requesting any bonus payment just the cash back I earned from orderAs far as I know there was a problem with my girlfriends company card she used with ebatesI thought it was cleared up with ebatesI would request that ebates release the cash back I earned and if there was a problem that it would have been addressed before I went through months of waiting for ebates to track my purchase it should have been addressed thenEbates does not explain what is allowed in their terms and conditions so once you make your purchase that you can not undo they hit you with a abuse claim and keep the money they earn from your purchase It was explained that it was a company card to ebates and the rep said ok and combined accounts because it was not explained that was not okAll I ask is that the cashback I earned be released because it was not explained that this abuseSincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/08/04) */ Dear Ms [redacted] and Revdex.com, It appears that our team worked on this on August 3rd and requested the Macys gift card be sentThe card should be sent within the next business days Sincerely, Ebates Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/11) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 6, 2015/04/07) */
Contact Name and Title: *** ***,Director
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@ebates.com
Dear *** and Revdex.com,
Below is our reply to *** on April 2ndWe have not yet received a reply
Dear Valued Member,
Thank you for taking the time to write to usI apologize for the delay with your paymentIt turns out some of the accounts listed as your referrals were created by the same userThis will definitely cause a delay with your paymentEach member is allowed one account and each member must create their own account and make their own purchases in order to participate in the referral programPlease keep in mind that this program is intended to drive new member sales to our merchant stores and not the same user(s) placing orders from different accounts
The accounts marked as duplicates are:
***@mailaroo.com
***@mailaroo.com
***@outlook.com
***@yepmail.net
We can quickly resolve this by consolidating the accounts marked as duplicatesIf you would like to do this please let me know which email you would like to keep and I can consolidate the accounts and request a payment
Thank you for using Ebates every time you shop online
***
Customer Operations Analyst
Ebates
Initial Consumer Rebuttal /* (3000, 8, 2015/04/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
they are liyingsimply lying
they were told everything and told that if they do not resolve they wil deal with Revdex.com
this is fabricated
they did notcredit me with purchases, most of them
after I complained they sent me thisit's crazy
these are empty accussations, consolidate accounts that are not mine
they were paid by merchants but, refuse to pay outthe end, fraud
my REPLY IS: pay what you owe, this is agitatingi called Revdex.com because the company gets away with this.use googlepay and close acctthere is ultimately no - non whatsoever evidence that their lies can be truei am done
I no longer am discussing this except for refundsthats allhow sadtheir own words"IT SEEMS THAT,"
*seems* means nothing but a way to act incorrect
they LIED to all enteties
me- merchanrt and the Revdex.com
they get paid but act shady!!
Final Business Response /* (4000, 10, 2015/04/14) */
Dear Revdex.com,
Ebates has decided to honor this request and issue a payment to this member by Friday, May 15th
Sincerely,
Ebates
Final Consumer Response /* (2000, 14, 2015/05/10) */
close case thank you, Revdex.com!
Initial Business Response /* (1000, 5, 2015/11/19) */
Hello,
After researching this order with Dell, we were informed that this order was placed in a manner which attributed the sale to another sourceOften this occurs due to visiting other sites during the shopping trip, using or even
attempting to use discounts from other sourcesAs such Ebates has received no credit to be able to pass ** to youWe understand this is a disappointing outcome and have placed a $bonus in your account for the inconvenience but cannot extend further credit due to the information provided by Dell
Initial Consumer Rebuttal /* (3000, 7, 2015/11/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is the same response that was provided to me via my email communications with Ebates
My response was as follows:
"I do not believe that I visited any other site or apply any other coupon on this purchaseWhich website is Dell computers saying that the cash back offer was awarded to?
Also applying coupons or visiting other sites should not be allowed, if that violates getting these rebates from EbatesSome sort of message indicating so would help resolve these types of issuesI was expecting close to $back from Ebates on this purchase, and since I was not aware that visiting other sites would cause this issue, I still expect Ebates to honor their commitment and reimbursing me for $
Please help resolve this up quickly."
Final Business Response /* (4000, 9, 2015/12/07) */
Hello,
Our Terms and Conditions do state the following in regards to visiting other sites while shopping through Ebates
If you visit other sites before completing your purchase or use coupons not provided by Ebates, your purchase might be associated with a service other than Ebates and you might not earn cash back on your purchase
These Terms, which you agreed to when signing up, can be found here
http://www.ebates.com/help/terms_and_conditions.htm#EarningCash
Initial Business Response /* (1000, 5, 2015/09/08) */
Hello ***,
On the date you placed your order the Cash Back offer was as follows
$Cash Back when you purchase U-verse Internet, U-verse TV, U-verse Voice in one order $Cash Back when you purchase U-verse TV + U-verse Internet in
one order
$Cash Back when you purchase U-verse Internet + U-verse Voice in one order
$Cash Back per item (U-verse Internet, U-verse TV, U-verse Voice)
We have had promotions for larger amounts, but your order was not placed during one of those promotionsEbates can only offer you the rate advertised at the time your order was placed
If you have any additional info to provide, showing the rates were showing at a higher rate on that date we would be more than happy to look into this matter furtherThank you!
Initial Consumer Rebuttal /* (3000, 7, 2015/09/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I based my decision to sign up with At&t on the offer showing on my screenIt honestly never occurred to me that I would have to prove the offer, as I have never had an issue with receiving the cash back amount offeredMy biggest concern is that your company is not even considering the fact that there could have been a problem with your website, or an outdated link or an offer loaded too soon, or not taken down properlyI may have a screen shot showing the amount, but I wouldn't know how that would prove the dateBasically, your company doesn't have to pay what you offered, whether intentionally or not and that's just not rightI want other people to be aware that this sort of thing may happen to them when I comes to the larger cash back amounts
Initial Business Response /* (1000, 5, 2016/01/28) */
Hello,
A payment for the balance of your account $is due to be paid out on 2/(Our next pay date)You will get a notification as soon as that payment is processedWe apologize for any confusion or inconvenience caused
Initial
Consumer Rebuttal /* (3000, 7, 2016/01/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was supposed to get $30+ in the mail November But since we moved residence, I told them to cancel the check and put it in my Paypal accountThey promised to send it to my Paypal account January 9thNow it is January and I still have not received it...I emailed them more than3times and there was no response
Final Business Response /* (4000, 9, 2016/02/03) */
Hello,
Your payment was processed yesterday as part of our early payments normally scheduled for February 15th
Final Consumer Response /* (4200, 11, 2016/02/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It's February 5th and I have not received the money on my Pay palYour message said that it was processed on February 2nd
Initial Business Response /* (1000, 5, 2015/05/21) */
Hello ***,
In looking at your account and records it does appear the Bookit.com order was credited correctlyThe reported subtotal was and you earned the 2.5% offered for Bookit.com which came to $The amount you pay for
taxes and fees is not eligible for Cash Back
We do show your tracking for Expedia and expect the Cash Back will post as it should 30-days after your travel is completed
Please let us know if we can assist you with anything further
Initial Business Response /* (1000, 5, 2015/10/05) */
Hello,
Upon looking into this matter it has been discovered that you have two Ebates accounts
***@yahoo.com and ***@hotmail.com
The reason we showed no tracking is because you wrote from the ***@yahoo.com account but made
your shopping trip from ***@hotmail.com
Ebates users are only allowed to maintain one account so we need to consolidate these accountsPlease let us know which email address you would like to use going forward and I will take care of this for you
Also, once you let us know I should also be able to get this missing order researched for youThanks!
Initial Consumer Rebuttal /* (3000, 7, 2015/10/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
yahoo mail please
Final Business Response /* (4000, 9, 2015/10/08) */
Hello,
Today we have consolidated these accountsPlease use the ***@yahoo.com account going forwardYou may need to log out of the plugin and back in to make sure you are not logged in incorrectly
Also, the SAKS order is now posted in your accountPlease let us know if we can assist you with anything further
Initial Business Response /* (1000, 8, 2015/09/16) */
Dear Revdex.com,
This member was sent $from Ebates on September 14th
This should satisfy the request in this complaints
Thank you,
Ebates
Initial Consumer Rebuttal /* (2000, 10, 2015/09/17) */
(The consumer indicated he/she
ACCEPTED the response from the business.)
Complaint: ***I am rejecting this response because:
I have provided the Ebates trip Id; impossible to not locate the order detailsIts your system generated id
Email address provided is not complete
Failure from business to genuinely address customer issues
Sincerely,*** ***
Complaint: ***The Babies-R Us cash back was listed as 3% as part of a Triple Cash Back promotion that was running on March 23rd when the purchase was made.Sincerely,*** ***
Complaint: *** I am rejecting this response because the business's complaint is hearsay and business still refuses to perform under the terms and conditions for membershipBusiness still has obligation to maintain proper records and to meet obligation under terms and conditions that was present on the account on May 15th, Business provided adequate assurances of membership performanceActions of Business only illustrates willful behavior to breach contractCustomer is still seeking payment for repudiation of the contractSincerely, *** ***
Complaint: ***
I am rejecting this response because: I did not do anything wrongI am a personal shopper I have many clients
that pays me to shop for themThere website does not say you can't be a personnel shopperI will sue the company if this is not taking care of
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2015/11/27) */
Hello,
We are in contact with this member via emailThis issue is being resolved and the payment is scheduled for today
Sincerely,
Ebates
Initial Consumer Rebuttal /* (2000, 7, 2015/11/30) */
(The consumer indicated he/she
ACCEPTED the response from the business.)
The company did finally reach out to me regarding the issueThank you for your help
I have rechecked this and found that we have offered the 1% rate the entire year with no increases or promotionsI even checked Toys R Us and found no such offers for them eitherI apologize for any confusion but without proof we cannot credit you any additional amountAgain, if you have anything (email, etc) showing we offered such a rate we would be more than happy to look into this further
Initial Business Response / [redacted] (1000, 5, 2015/11/13) */ Dear [redacted] , I'm sorry to hear that you had this trouble. Today, I have updated your Ebates account to reflect this purchase from Amazon. Sincerely, Ebates
Ebates is playing games from beginningALl info you are asking is given proactively in the initial complaint detailsNo one is helping and these comments are hipocracy game Only to distractI again verified and details are there Good companies do not work like thisHiding behind and just writing something to show that they are not totally carefree Remember your system is not workingYou are purposely wasting huge amount of my time because of thisI am fighting for my right as per your advertisement claims Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/07/13) */ Contact Name and Title: [redacted] ,Director Contact Phone: XXXXXXXXXX Contact Email: [redacted] @ebates.com Dear Revdex.com, This member recently created a minimum of accounts in an effort to abuse our refer-a-friend program, and reap sibonuses This member is now banned from the Ebates program Please call me for more information if needed Ebates Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I thoroughly read Ebates refer-a-friend program's policy, and in no instance did I violate Ebates refer-a-friend program's policy Ebates is a shop through portal where Ebates receives a substantial kickback from referring businesses to the consumerIn turn, Ebates pays a set agreed upon portion of the kickback with it's members when the member makes purchases at advertised businesses through the Ebates portal For Ebates to say that I created a minimum of accounts in an effort to abuse Ebate's refer-a-friend program, and reap sibonuses, is not only a legally dangerous assumption, which has no provable merit, but puts Ebates in a place to receive funds from the businesses, without paying the member the set agreed upon monetary payment for member services rendered Ebates has the right to refuse serviceOn the same token, neither I nor my friend referrals are planning to do business with Ebates again This however, does not negate the already rendered member services, and the Ebates pre-agreed upon payment due to me, as the member, and to the friend referrals Ebates owes me $for services already rendered, and owes the friend referrals their respective pre-agreed upon payments Once again, Mr [redacted] , for legal purposes, all correspondence must be in written formTelephone contact is not an option, and I will not bypass the Revdex.com's dispute resolution system as you are suggesting Final Business Response / [redacted] (4000, 9, 2015/07/17) */ Thank you for your reply I'm offing my time on the phone for the Revdex.com if they would like to contact me regarding this matter If there there is a legal matter, that would be addressed by our legal team Final Consumer Response / [redacted] (4200, 11, 2015/07/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) Once again, Ebates is trying to circumvent the Revdex.com's mediation process by making the information available to only one party and hiding from the public who may use this information for future decisions regarding Ebates If Ebates truly believes that I broke their policy, as they are alleging, they only need to provide proofThere is no need to hide from the public Also, if Ebates had a "legal team", we would not be discussing this issue, since the said "legal team" would know the position Ebates is placing itself in by alleging a member has broken its policy, and taking action without due proof, after the fact the member rendered services to Ebates, and Ebates benefited from the services I am updating the desired resolution, since I believe the covenant of good faith and fair dealing has been breached and is beyond repair, and therefore, I no longer desire to do business with Ebates Desired Resolution: Ebates to pay me the $owed for rendered services Ebates to fulfill their obligation to the friend referrals their respective pre-agreed upon payments/bonuses
Dear Revdex.com,You have my contact information, please contact me directly if more information is needed about this abuse Thank you,Ebates
Complaint: [redacted] I am rejecting this response because: I did not abuse the programI signed up on my own and in good faith made a purchase at att and was due cash back for this orderEbates has received credit from my orderI am not requesting any bonus payment just the cash back I earned from orderAs far as I know there was a problem with my girlfriends company card she used with ebatesI thought it was cleared up with ebatesI would request that ebates release the cash back I earned and if there was a problem that it would have been addressed before I went through months of waiting for ebates to track my purchase it should have been addressed thenEbates does not explain what is allowed in their terms and conditions so once you make your purchase that you can not undo they hit you with a abuse claim and keep the money they earn from your purchase It was explained that it was a company card to ebates and the rep said ok and combined accounts because it was not explained that was not okAll I ask is that the cashback I earned be released because it was not explained that this abuseSincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/08/04) */ Dear Ms [redacted] and Revdex.com, It appears that our team worked on this on August 3rd and requested the Macys gift card be sentThe card should be sent within the next business days Sincerely, Ebates Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/11) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Hi Revdex.com,
We are having trouble finding the right account Do you have the email address that this member uses for Ebates?
Initial Business Response /* (1000, 6, 2015/04/07) */
Contact Name and Title: *** ***,Director
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@ebates.com
Dear *** and Revdex.com,
Below is our reply to *** on April 2ndWe have not yet received a reply
Dear Valued Member,
Thank you for taking the time to write to usI apologize for the delay with your paymentIt turns out some of the accounts listed as your referrals were created by the same userThis will definitely cause a delay with your paymentEach member is allowed one account and each member must create their own account and make their own purchases in order to participate in the referral programPlease keep in mind that this program is intended to drive new member sales to our merchant stores and not the same user(s) placing orders from different accounts
The accounts marked as duplicates are:
***@mailaroo.com
***@mailaroo.com
***@outlook.com
***@yepmail.net
We can quickly resolve this by consolidating the accounts marked as duplicatesIf you would like to do this please let me know which email you would like to keep and I can consolidate the accounts and request a payment
Thank you for using Ebates every time you shop online
***
Customer Operations Analyst
Ebates
Initial Consumer Rebuttal /* (3000, 8, 2015/04/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
they are liyingsimply lying
they were told everything and told that if they do not resolve they wil deal with Revdex.com
this is fabricated
they did notcredit me with purchases, most of them
after I complained they sent me thisit's crazy
these are empty accussations, consolidate accounts that are not mine
they were paid by merchants but, refuse to pay outthe end, fraud
my REPLY IS: pay what you owe, this is agitatingi called Revdex.com because the company gets away with this.use googlepay and close acctthere is ultimately no - non whatsoever evidence that their lies can be truei am done
I no longer am discussing this except for refundsthats allhow sadtheir own words"IT SEEMS THAT,"
*seems* means nothing but a way to act incorrect
they LIED to all enteties
me- merchanrt and the Revdex.com
they get paid but act shady!!
Final Business Response /* (4000, 10, 2015/04/14) */
Dear Revdex.com,
Ebates has decided to honor this request and issue a payment to this member by Friday, May 15th
Sincerely,
Ebates
Final Consumer Response /* (2000, 14, 2015/05/10) */
close case thank you, Revdex.com!
Initial Business Response /* (1000, 5, 2015/11/19) */
Hello,
After researching this order with Dell, we were informed that this order was placed in a manner which attributed the sale to another sourceOften this occurs due to visiting other sites during the shopping trip, using or even
attempting to use discounts from other sourcesAs such Ebates has received no credit to be able to pass ** to youWe understand this is a disappointing outcome and have placed a $bonus in your account for the inconvenience but cannot extend further credit due to the information provided by Dell
Initial Consumer Rebuttal /* (3000, 7, 2015/11/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is the same response that was provided to me via my email communications with Ebates
My response was as follows:
"I do not believe that I visited any other site or apply any other coupon on this purchaseWhich website is Dell computers saying that the cash back offer was awarded to?
Also applying coupons or visiting other sites should not be allowed, if that violates getting these rebates from EbatesSome sort of message indicating so would help resolve these types of issuesI was expecting close to $back from Ebates on this purchase, and since I was not aware that visiting other sites would cause this issue, I still expect Ebates to honor their commitment and reimbursing me for $
Please help resolve this up quickly."
Final Business Response /* (4000, 9, 2015/12/07) */
Hello,
Our Terms and Conditions do state the following in regards to visiting other sites while shopping through Ebates
If you visit other sites before completing your purchase or use coupons not provided by Ebates, your purchase might be associated with a service other than Ebates and you might not earn cash back on your purchase
These Terms, which you agreed to when signing up, can be found here
http://www.ebates.com/help/terms_and_conditions.htm#EarningCash
Initial Business Response /* (1000, 5, 2015/09/08) */
Hello ***,
On the date you placed your order the Cash Back offer was as follows
$Cash Back when you purchase U-verse Internet, U-verse TV, U-verse Voice in one order $Cash Back when you purchase U-verse TV + U-verse Internet in
one order
$Cash Back when you purchase U-verse Internet + U-verse Voice in one order
$Cash Back per item (U-verse Internet, U-verse TV, U-verse Voice)
We have had promotions for larger amounts, but your order was not placed during one of those promotionsEbates can only offer you the rate advertised at the time your order was placed
If you have any additional info to provide, showing the rates were showing at a higher rate on that date we would be more than happy to look into this matter furtherThank you!
Initial Consumer Rebuttal /* (3000, 7, 2015/09/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I based my decision to sign up with At&t on the offer showing on my screenIt honestly never occurred to me that I would have to prove the offer, as I have never had an issue with receiving the cash back amount offeredMy biggest concern is that your company is not even considering the fact that there could have been a problem with your website, or an outdated link or an offer loaded too soon, or not taken down properlyI may have a screen shot showing the amount, but I wouldn't know how that would prove the dateBasically, your company doesn't have to pay what you offered, whether intentionally or not and that's just not rightI want other people to be aware that this sort of thing may happen to them when I comes to the larger cash back amounts
Initial Business Response /* (1000, 5, 2016/01/28) */
Hello,
A payment for the balance of your account $is due to be paid out on 2/(Our next pay date)You will get a notification as soon as that payment is processedWe apologize for any confusion or inconvenience caused
Initial
Consumer Rebuttal /* (3000, 7, 2016/01/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was supposed to get $30+ in the mail November But since we moved residence, I told them to cancel the check and put it in my Paypal accountThey promised to send it to my Paypal account January 9thNow it is January and I still have not received it...I emailed them more than3times and there was no response
Final Business Response /* (4000, 9, 2016/02/03) */
Hello,
Your payment was processed yesterday as part of our early payments normally scheduled for February 15th
Final Consumer Response /* (4200, 11, 2016/02/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It's February 5th and I have not received the money on my Pay palYour message said that it was processed on February 2nd
Initial Business Response /* (1000, 5, 2015/05/21) */
Hello ***,
In looking at your account and records it does appear the Bookit.com order was credited correctlyThe reported subtotal was and you earned the 2.5% offered for Bookit.com which came to $The amount you pay for
taxes and fees is not eligible for Cash Back
We do show your tracking for Expedia and expect the Cash Back will post as it should 30-days after your travel is completed
Please let us know if we can assist you with anything further
Initial Business Response /* (1000, 5, 2015/10/05) */
Hello,
Upon looking into this matter it has been discovered that you have two Ebates accounts
***@yahoo.com and ***@hotmail.com
The reason we showed no tracking is because you wrote from the ***@yahoo.com account but made
your shopping trip from ***@hotmail.com
Ebates users are only allowed to maintain one account so we need to consolidate these accountsPlease let us know which email address you would like to use going forward and I will take care of this for you
Also, once you let us know I should also be able to get this missing order researched for youThanks!
Initial Consumer Rebuttal /* (3000, 7, 2015/10/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
yahoo mail please
Final Business Response /* (4000, 9, 2015/10/08) */
Hello,
Today we have consolidated these accountsPlease use the ***@yahoo.com account going forwardYou may need to log out of the plugin and back in to make sure you are not logged in incorrectly
Also, the SAKS order is now posted in your accountPlease let us know if we can assist you with anything further
Initial Business Response /* (1000, 8, 2015/09/16) */
Dear Revdex.com,
This member was sent $from Ebates on September 14th
This should satisfy the request in this complaints
Thank you,
Ebates
Initial Consumer Rebuttal /* (2000, 10, 2015/09/17) */
(The consumer indicated he/she
ACCEPTED the response from the business.)
Complaint: ***I am rejecting this response because:
I have provided the Ebates trip Id; impossible to not locate the order detailsIts your system generated id
Email address provided is not complete
Failure from business to genuinely address customer issues
Sincerely,*** ***
Complaint: ***The Babies-R Us cash back was listed as 3% as part of a Triple Cash Back promotion that was running on March 23rd when the purchase was made.Sincerely,*** ***
Complaint: *** I am rejecting this response because the business's complaint is hearsay and business still refuses to perform under the terms and conditions for membershipBusiness still has obligation to maintain proper records and to meet obligation under terms and conditions that was present on the account on May 15th, Business provided adequate assurances of membership performanceActions of Business only illustrates willful behavior to breach contractCustomer is still seeking payment for repudiation of the contractSincerely, *** ***
Complaint: ***
I am rejecting this response because: I did not do anything wrongI am a personal shopper I have many clients
that pays me to shop for themThere website does not say you can't be a personnel shopperI will sue the company if this is not taking care of
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2015/11/27) */
Hello,
We are in contact with this member via emailThis issue is being resolved and the payment is scheduled for today
Sincerely,
Ebates
Initial Consumer Rebuttal /* (2000, 7, 2015/11/30) */
(The consumer indicated he/she
ACCEPTED the response from the business.)
The company did finally reach out to me regarding the issueThank you for your help
I have rechecked this and found that we have offered the 1% rate the entire year with no increases or promotionsI even checked Toys R Us and found no such offers for them eitherI apologize for any confusion but without proof we cannot credit you any additional amountAgain, if you have anything (email, etc) showing we offered such a rate we would be more than happy to look into this further